Economic Commission for Europe Inland Transport Committee Working Party on Rail Transport Group of Experts on International Railway Passenger Hubs First session Geneva, 7–9 July 2021 Item 6 of the provisional agenda Identification of the technical and service parameters necessary for the definition of an international passenger railway hub User Information in Railway Stations Submitted by UIC Informal document SC.2/HUBS No. 2 (2021) Distr.: Restricted 9 July 2021 Original: English
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Economic Commission for Europe
Inland Transport Committee
Working Party on Rail Transport
Group of Experts on International Railway Passenger Hubs
First session
Geneva, 7–9 July 2021
Item 6 of the provisional agenda
Identification of the technical and service parameters necessary
for the definition of an international passenger railway hub
User Information in Railway Stations
Submitted by UIC
Informal document SC.2/HUBS No. 2 (2021)
Distr.: Restricted
9 July 2021
Original: English
INTERNATIONAL IRS10181RAILWAY SOLUTION
1st edition, 2018-9
User Information in Railway Stations
IRS 10181:2018
International Railway Solution to be classified in volumes of UIC1 - Passenger and Baggage Traffic
Application:With effect from All members of the International Union of RailwaysAll members of the International Union of Railway
Record of updates:
September 2018 First issue.This IRS integrates in part the content of formerUIC Leaflet 413, 10th edition, dated January 2008.
Printed by the International Union of Railways (UIC)16, rue Jean Rey 75015 Paris - France, September 2018Dépôt Légal September 2018
ISBN 978-2-7461-2679-4
IRS 10181
The International Railway Solution
The International Railway Solutions (IRS) are structured in a General Part and in some eventual Application Parts.
The General Part is valid worldwide, while the Application Parts are valid for a specific railway application, based on a geographical or on a service implementation.
The eventual Application Parts may thus be added according to the current needs of the Railway Community.
A.5 - Means of access ................................................................................................. 75A.6 - Regulatory and safety ......................................................................................... 79
Appendix B - Lexicon......................................................................................................... 85
Appendix C - Timetables.................................................................................................... 92
Since 1960 the International Union of Railways (UIC) decided to help its members topresent and organize the various measures that had to be taken in trains and stationsto facilitate rail travel by creating a specific leaflet (UIC Leaflet 413).
The main objective of this international standard is to create a common informationalenvironment in railway stations all over the world. The main objective was to enablepeople to travel more easily thanks to a progressive reduction in the many existingdifferences between information systems of national and regional companies, coveringthe regions and languages that could be encountered during a complete railway trip.
The SMGG (Station Manager Global Group) would like to revise the UIC Leaflet 413 on"Measures to facilitate travel by rail". The document is divided into measures to betaken in stations.
The impressive emergence of new information technologies must be considered whendealing with measures to facilitate travel by rail, and the time is also ripe to revise andcomplement signage items and graphic elements included in the leaflet, many of whichcould now be considered out-of-date.
In all cases, this IRS analyses the rail world and its user and customer viewpoints, givethe essential recommendations and main characteristics, but leave freedom for specificdesign to each operator or country. A default set of signs, pictograms (see Terms anddefinitions - page 4), or new technological applications should be included, but it will notbe compulsory.
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Summary
Scope of application
Passengers should have access to useful information and details of their routes instations. These elements constitute the information chain. This information chainincludes every means of communication in the station: wayfinding, timetable screens,sound broadcasting system, information kiosk, maps, internet, mobile phone, etc.
This leaflet is about wayfinding - what it is for, how it is installed and implemented, andall the elements it comprises. A structural component of the information and orientationchain, wayfinding is a core service offered to passengers. It reflects a station ornetwork's image and identity. This is why wayfinding should always be consistent andrigorous in its application.
This leaflet describes the principles of wayfinding systems and provides instructions onhow to operationalise such systems in order to inform and direct passengers. Theseinstructions should be applied in and around stations. They should also be appliedwhere existing wayfinding systems need to be modified: changes to wayfinding layout,stations under construction, etc.
National rules and standards should be observed.
This leaflet does not concern the areas of responsibility covered by the Highway Code.For guidelines covering safety equipment, such as emergency exits, etc., the applicablelegal regulations and norms should be observed.
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Normative references
1. International Standards
International Organization for Standardization (ISO)ISO 7001:2007: Graphical symbols - Public information symbols
ISO 7010:2011: Graphical symbols - Safety colours and safety signs - Registeredsafety signs
2. European Standards
European Union (EU)Commission Regulation (EU) No 1300/2014 of 18 November 2014 on the technicalspecifications for interoperability relating to accessibility of the Union's rail system forpersons with disabilities and persons with reduced mobilityhttps://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32014R1300&from=EN
European Railway Agency (ERA)Guide for the application of the PRM TSI - According to the Commission DecisionC(2010)2576 of 29.4.2010 concerning a mandate to the Agency - ERA/GUI/02-2013/INT, 18 May 2015http://www.era.europa.eu/Document-Register/Documents/IU-TSI-Guide-Annex01-PRM-TSI_v1.1_EN.pdf
European Association for Railway Interoperability (AEIF)TSI: Accessibility for people with reduced mobility (PRM), adopted by the EuropeanCommission on 21.12.2007 and applicable as from 01.07.2008
Terms and definitions
CarrierContractual carrier with whom the passenger has concluded a contract of carriage inaccordance with the 1999 CIV Uniform Rules (Uniform Rules concerning the Contractfor International Carriage of Passengers by Rail), which entered force on 01.07.2006,or a successive carrier who is responsible under the terms of the said contract.
Directional signsDirectional signs indicate what will be found in the indicated direction. A directional signcontains a directional arrow and/or pictograms, alone or accompanied by text.
Information chainThe information chain comprises all the information given to the traveller before, duringand after his/her trip.
Passenger flowsPassenger flows describe the movements undertaken by passengers in the station.Distinction can be made between different flows: incoming flows, outgoing flows andintermodality flows.
PictogramAbstract presentation of certain concepts, forms of behaviour or actions in graphic form.Pictograms are a component of a given wayfinding system. Their function is to informpeople, irrespective of their level of education or nationality, of certain facts in an easilyunderstandable and non-language-based way.
PRMPeople with Reduced Mobility. PMR STI defines a "mobility-impaired person anddisabled person" as someone who "has a permanent or temporary physical, mental,intellectual or sensory impairment which, in interaction with various obstacles, mayhinder their full and effective use of transport on an equal basis with other passengersor whose mobility when using transport is reduced due to age."
Regulatory signsRegulatory signs are safety or legal signage. It is recommended to refer to nationalstandards.
Sans SerifIn typography, a sans-serif or sans serif letterform is one that does not have extendingfeatures called "serifs" at the end of strokes.
Situational signsSituational signs accompany directional signs by marking the end of a route andconfirming the correct place/service. A situational sign never contains arrows andshould contain pictograms and/or text.
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TSITechnical Specification for Interoperability of the European rail system.
Wayfinding systemOptimal succession of easily identifiable and unambiguous panels and information(pictograms, texts, arrows, etc.). The wayfinding system should help station users tofind the available amenities and modes of transport (mainline trains, undergroundtrains, airplanes, taxis) as quickly as possible.
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User information in Railway Stations
General Part
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1 - Wayfinding
1.1 - Principles
1.1.1 - Definition
Wayfinding is a means of spatial communication comprising a series of coordinatedvisual signs that that help passengers to understand a station: text, pictograms, arrows,colours, etc. Together, these signs constitute a system that should enable passengersto understand and choose their routes in accordance with their own spatial awareness.
1.1.2 - Objectives
The aim is to put in place a simple and uniform wayfinding system (see Terms anddefinitions - page 4) that explains spaces and enables passengers to access variousplaces and identify core services (travel, intermodality, retail stores, security). Thesystem should be consistent and user-friendly, and should facilitate an informationhierarchy.
1.1.3 - Basics
Wayfinding is based on the following principles:
- Prioritising and categorising information;
- Staying simple and generic;
- Developing a universal, understandable and appropriate wayfinding system for allusers;
- Legibility;
- Providing a suitable location for panels;
- Maintaining global consistency in terms of project scope (messages, media, etc.);
- Maintaining uniformity and consistency between stations;
- Fairness in order to prevent discrimination against carriers (see Terms anddefinitions), station owners, retailers, etc.
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1.1.4 - Context
The complex context in which wayfinding is used must be considered. New modes oftransport, the emergence of new services and the complexity of the spaces involvedcan result in information overload. In addition, increasing railway traffic volumes haveresulted in higher passenger density. This complicates the railway station environment.
In such saturated environments, it becomes more difficult for passengers to get theirbearings and to find their way.
Information should be provided at the most appropriate time and in the mostappropriate place in order to be effective. The volume of messages in the passenger'sfield of vision should be limited to ensure that the information is seen within the contextof its environment, thus facilitating reading and understanding.
Wayfinding should take precedence over other information (ads, artwork, retail, etc.)
1.1.5 - User’s types
Stations are receiving increasing numbers of passengers with various profiles.Wayfinding should take account of their needs.
Paris Nord Station
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Different types of users
9IR
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These users include regular, occasional, foreign and business travellers. There arealso families and passengers with luggage or strollers. These users are more or lessreliant on wayfinding systems.
Moreover, special consideration should be given to the needs of people with disabilitiesand impaired mobility (e.g. wheelchair users, hearing-impaired people, visuallyimpaired people, people with intellectual disabilities). Special routes should beconsidered, depending on the station's accessibility. Facilities should be adapted todifferent kinds of disabilities (audible signs, tactile paths, etc.).
PMR STI defines a "mobility-impaired or disabled person" as someone "who has apermanent or temporary physical, mental, intellectual or sensory impairment which, ininteraction with various obstacles, may hinder their full and effective use of transport onan equal basis with other passengers or whose mobility when using transport isreduced due to age".
Please refer to PRM TSI (see Normative references - page 3 and Terms and definitions- page 4).
In addition, facilities should comply with national and international accessibilitystandards.
Call post Access ramp Obstacle detection
Tactile path Tactile band Information in Braille
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1.2 - Planning a wayfinding system
1.2.1 - Create a wayfinding diagnosis
Before beginning planning, it is recommended that an analysis be conducted byexamining the following points:
Passenger flows
(see Terms and definitions - page 4)
Passengers flows should be considered during the planning phase. It can be useful torepresent flows on a map:
- Incoming flows (passengers arriving at the station);
- Outgoing flows (passengers leaving the station);
- Intermodal flows (passengers connecting to other modes of transport).
However, different information is required for each flow:
- Incoming flows needs information on trains and services;
- Outgoing flows need information on exits, services and intermodality;
- Intermodal flows need information on intermodal connections in and around thestation.
Station architecture
Signage planning (architectural coatings, ceiling height, reading distance, etc.) isfacilitated by taking architectural constraints into account.
The station type will affect wayfinding planning: complex stations (such as internationalstations, stations in airports, multimodal stations, etc.) result in complex routes.Wayfinding planning for such stations will therefore be more complex andconcentrated.
Location of services
By mapping the exact locations of the various services offered in stations, needs canbe anticipated according to the hierarchy established in the wayfinding charter in orderto optimise routes.
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Intermodal transport
Due consideration of intermodality is essential. Contacting the various stakeholders(city authorities/other carriers) is recommended in order to determine which intermodalservices are or will be connected to the station.
Wayfinding systems should be harmonised across transport modes, and especiallyaround areas offering access to these modes. Agreeing the zone boundaries for eachmode with the various carriers involved is advisable to facilitate transition from onemode to another.
Entrance and exit terminology
Using the same terminology for entrances and exits helps to ensure that passengerjourneys are not disrupted. Names for exits and entrances should be defined inadvance to prevent inconsistencies.
This recommendation should also be applied when the wayfinding charter is amended.
More generally, definition of terminology within a network is recommended in order topromote a consistent set of messages (see Appendix C - page 92).
Retail stores and advertising
Advertising and retail stores are an important source of income for stations. However,it is recommended that wayfinding be given priority. Stakeholders involved inwayfinding systems need to be familiar with the locations of advertisements and retailstores so that they can devise solutions in order to avoid conflicts between advertisingand wayfinding.
Advertising should be visually distinguishable from the wayfinding system, and shouldbe positioned in clearly-defined areas.
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Previous wayfinding system
If a wayfinding system has already been used, it should be studied to determine whichmessages it communicated, and where it was located. It is worth analysing theelements that worked well - or badly - to improve routes into the station.
A synoptic plan is advisable; this involves collecting the information analysed andpositioning it on the station map. It is recommended that different graphic codes beused for each type of information. The synoptic plan provides a global overview of theproject.
Example of a diagnosis synoptic plan
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1.2.2 - Planning wayfinding program
When the various elements of the analysis have been examined, implementation ofwayfinding planning may begin. Messages should be defined and displayed in theappropriate locations. Routes should be shortened and optimised for PRM.
Wayfinding signs should be provided at regular intervals on complex routes.
PRM TSI indicates that:
when a route leading to a specific area is long, repeating the signage at regular intervals(approximately every 100 meters maximum) is recommended in order to reassurepassengers.
When defining messages, it is recommended that consideration be given to arrowdirections, composition, and the type of support structure used (see point 3 - page 38).
It is recommended that panels of the same size and type be used, and that they beinstalled in a uniform way. The locations selected for display should be inspected toensure that viewing angles are sufficient to distinguish words and/or pictograms.
Regulatory constraints should be examined before implementing the plannedwayfinding program and installing the new signs. In the case of protected areas, thenecessary permissions should be acquired from the competent authority. Sign qualityshould be checked onsite after installation (legibility, mounting system, etc.).
Example of a wayfinding planning plan
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1.3 - Spatialisation
1.3.1 - Altimetry and installation height
Reading comfort
Altimetry and installation height influence the panels' legibility and size, as well as thesize of the messages they display (see point 1.3.2 - page 16).
An angle of vision closest to the natural line of sight from the height of the eyes ensuresreading comfort, i.e. approximately 1.30 metres for persons in wheelchairs, and 1.60metres on average for standing persons. The distance required to ensure a comfortableangle of vision (15°) or a natural angle for reading (20°) can be achieved on the basisof the signage installation height.
To ensure consistency in the station, it is recommended that installation height bedefined on the basis of the various types of support structures in place, and adheringas much as possible to the altimetry that has been defined. We also recommend thatthe bottom parts of any suspended panels are between 2.3 and 2.7 metres above theground.
A human's angle of vision is approximately 45°. It is recommended that this angle betaken into account when defining installation height.
Alignment of signs according to altimetric logic
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Integration of signs into the surroundings
While wayfinding is a tool for understanding how stations and transport work, it is alsoa part of its surroundings. When treated in a way that aligns with the surroundingarchitecture, wayfinding contributes to a station's success and the effectiveness ofinformation provided to travellers.
In this context, particular care should be taken to integrate signage into thesurroundings by:
- combining information on the basis of a pre-defined hierarchy in the wayfindingcharter;
- observing altimetric logic by defining altimetries and adhering to them throughoutthe project;
- determining signage format based on station volume;
- maintaining homogeneity so as not have too many different sign formats;
- giving priority to one mounting system for each location;
- ensuring that signs do not obstruct CCTV systems;
- ensuring that signs do not interfere with each other.
1.3.2 - Legibility Distance
Signage should be legible and understandable by as many people as possible, andshould comply with accessibility legislation. The legibility distance is the distancebetween the place at which passengers read the sign and the sign itself. This distanceinfluences letter height and - depending on the wayfinding charter - pictogram size.
PRM TSI's specifications:
According to PRM TSI, the minimum letter height should be calculated using theformula:
According to this regulation, the minimum size of the frame containing pictograms andtexts should be calculated using the formula:
Letter height in millimetres Distance in millimetres250
Directional signs(see Terms and definitions - page 4)
Directional signs indicate what the user can expect to find in the direction indicated. Adirectional sign contains a directional arrow, as well as pictograms displayed either ontheir own or accompanied by text in accordance with the wayfinding charter. Thesesigns are essential for wayfinding systems as they facilitate creation of passengerroutes and provide information on the surroundings.
Situational signs(see Terms and definitions)
Situational signs are used in conjunction with directional signs to mark the end of aroute and to confirm the right location/service at the destination. A situational sign nevercontains arrows, and should contain pictograms and/or texts based on the wayfindingcharter. Depending on the layout of the space (e.g. direct view of a given location), useof directional signage may be avoided by employing effective situational signage.
Regulatory signs(see Terms and definitions)
Regulatory signs should be taken into account when implementing wayfinding systems.They may take the form of security or legal signage. It is recommended that nationalstandards be observed.
Berlin, Hauptbahnhof, DB Paris Lyon station, SNCF Seoul station, KORAIL
Berlin, Hauptbahnhof, DB MontpellierSaint Roch station, SNCF
Montreux station,SBB CFF FFS
Main Entrance Typology
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Secondary Entrance Typology
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Hall Typology
21IR
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Passenger Building Typology
22IR
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Platform Typology
23IR
S 10181
2 - Branding Manual
2.1 - Colours
The applicable colour marking regulations and standards for safety equipment shouldbe respected.
Contrast
Particular attention should be given to colour choice to avoid glare and reflection andto ensure a strong contrast.
There should be a significant contrast between background colour and content colour.For maximum visibility and legibility, the contrast between the colours chosen shouldbe at least 70%.
In addition, it is recommended that combinations of negative (i.e. light-coloured)symbols and texts on a dark background be selected to prevent a glare or halo.
Colour contrast in %
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PMR TSI specifies that:
"When applying colour to two adjacent surfaces, to provide sufficient contrast, thecontrast between the colours will be determined by the light reflectance value, the hueand by the chromatic value of each. For the purposes of this TSI, 'Contrast' shall beassessed by the diffused light reflectance value, but may be enhanced by variation inhue and chroma.
"Contrast by the diffused light reflectance value" shall mean contrast of surfacesdescribed in the following formula:
K = contrastL0 = the diffused light reflectance value of the objectLh = the diffused light reflectance value of the background or adjacent surface.
When contrast is specified in this TSI, there shall be a minimum value of K = 0.3".
Colour as a differentiation tool
Colour is a tool for differentiation, information hierarchy and visual identity.
If colours are used to consolidate the signage system, they should be easy todifferentiate. It is recommended that possible distortions of perception due to lightingbe taken into account.
If corporate graphic charts are used within the station, care should be taken to ensurethat the chromatic range of the company's visual identity is not confused with that of thewayfinding system. The chromatic range of the wayfinding system should takeprecedence over the chromatic range of the company's visual identity. Using too manycolours in wayfinding is not recommended. In addition, it is not advisable to usedifferent shades of the same colour to distinguish between different types ofinformation.
KL0 Lh–( )L0 Lh+( )
-----------------------=
SNCF chromatic wayfinding systembased on types of information differentiation
SNCB chromatic wayfinding systembased on flow differentiation
25 IRS 10181
Colours and people with disabilities
Particular attention should be paid to how colours are perceived by the visuallyimpaired.
Thus, the following is recommended:
- Ensuring that colours are detached from the environment.
- Ensuring that the chromatic range is the same along all passenger routes.
- Using colour as an aid for passenger orientation.
- Avoiding unnecessary use of colour (multiple colour codes may cause confusion).
It is advisable to pay attention to the meaning of certain standardised colours (seeillustration opposite). The meaning of these colours is fundamental for people withpsychic disabilities.
Colours and digital technology
It is recommended that care be taken to ensure that the colours chosen for thewayfinding system can be adapted for dynamic and digital technologies. A specificchromatic range may be considered.
See point 3 - page 38.
RZD chromatic wayfinding systembased on different levelsof information
Pay attention to meaning of colours forpeople with intellectual disabilities
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2.2 - Typography
Typography and texts should be easily legible; the aim is to be seen and read.Passengers often read panels while moving, which is why the typography should bedesigned or chosen carefully, bearing in mind that travellers often have only a singlechance and a few seconds to read a sign.
Specific typographies for wayfinding.
Typographies designed for wayfinding should take into account both legibility criteriaand the need to save space.
Letter legibility can be improved by opening letters and making appropriate use of fillsand voids: more open letters are more legible in the context of a wayfinding project.
Some features of typeface design can improve legibility. These specific features, whichresemble serifs, help to prevent confusion between different letters.
Legibility may be improved by opening letters and making appropriate use of fills and voids
Wayfinding Sans Pro regular features
27 IRS 10181
Spacing
Letter spacing also influences text legibility. It is recommended that significant spacingbetween letters be used for wayfinding systems. This makes texts more legible,especially when seen in perspective.
Lower and upper case
Use of uppercase and lowercase is recommended. Indeed, a text in lowercase is morelegible than a text in uppercase: ascenders and descenders on lowercase letters makeit easier to differentiate between words so that they can be read more quickly.
Adapting typography to digital screens
Typography should be adapted to technology for display on screens.
See point 3 - page 38.
Letter spacing with Achemine normal
28 IRS 10181
2.3 - Pictograms
It is recommended that pictograms be used to guide passengers within the station,directing them to trains, services, intermodality or other essential facilities. Thesepictograms may be accompanied by text, in accordance with the wayfinding charter.
The use of pictograms helps travellers to control and memorise information moreeasily. Such pictograms help people to understand information, and are especiallyuseful for foreign travellers or people who cannot read. Elements of information,combinations, shapes and colours should always be uniform.
Homogeneity
Where UIC pictograms are not used, the pictograms developed should conform asmuch as possible to the descriptions provided in Appendix A - page 43. It isrecommended that the pictograms created constitute a consistent and homogeneousfamily.
SNCB pictogram family
SNCF pictogram family
RZD pictogram family
These examples of pictograms constitutehomogenous families, developed on the basis of
specific graphic choices
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Setting
The pictogram's setting conforms to the shape in which it appears. It may take the formof a rectangular or circular frame, lines, an identity frame, etc.
A setting is not mandatory and should be a graphic identity choice.
Once defined in the charter, the setting should always be the same in either thewayfinding system or the passenger information system.
Spacing
It is recommended that the spacing around the pictograms be defined. This imaginaryspace helps to ensure that pictograms are not overly compact and thus improveslegibility.
This space should always remain blank.
Prohibition
Pictograms with a red diagonal bar indicate a prohibition.
vertical bar, SNCF rectangular frame, DB
circular frame, RFI no setting, SNCB SNCFDotted lines representing
the spacing defined for this pictogram
RFI SNCF SNCB
Examples of prohibition pictograms
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Pictograms and (smaller) digital screens
Pictograms should be adapted to digital screens.
See point 3 - page 38.
Appendix A
Appendix A - page 43 describes the main pictograms used in wayfinding systems. Thislist is not exhaustive and may be supplemented with other pictograms as needed.
Pictograms should be developed in accordance with the descriptions provided in thisAppendix.
2.4 - Composition
Adaptable system
The system should be designed so that it can be adapted to the different kinds of panelsprovided. It is recommended that a grid system be put in place that enables pictograms,arrows and texts to be combined easily.
Compliance with the grid system is recommended to facilitate consistency within thestation and between the different stations in a network.
This grid should include rules for composition, margins, spacing, pictogram size andtext.
Different elements used to form a sign
31 IRS 10181
Combination
When directional arrows, pictograms and supplementary text are combined, the arrowshould always be placed at the front. The pictogram and text should be placed next tothe arrow in accordance with the wayfinding charter.
According to the PRM TSI:"There shall be no more than five pictograms, together with a directional arrow,indicating a single direction placed adjacent to each other at a single location."
Spacing
Spacing should be established between the directional arrow, pictogram and text. Acomposition area with defined margins area should be specified. These compositionrules should be standardised in the wayfinding charter.
a separation space should be addedif there is a change in direction
Example of adaptable grid system for directional and situational signs
Examples of order combinations
Examples of margin and spacing
32 IRS 10181
Arrows
Arrows should be positioned appropriately to prevent any uncertainty for the user as tothe direction to take.Hence, the same directional arrow should not appear more than once on a given panel.Information regarding a particular direction should always be grouped together.
The imaginary frame surrounding the directional arrow serves to ensure that it alignscorrectly with the other information.
The arrows should "pull" the information.
Arrow "pulling" the information
Information with arrows "to the left"should be grouped together
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Arrow meanings
34 IRS 10181
2.5 - Lexicon
Cosmopolitan environment
In a cosmopolitan and international environment, and to assist foreign travellers, it isrecommended that information is translated.
Translation
Languages used on signage should comply with national regulations. It isrecommended that an English translation be offered in addition to the relevant nationallanguage(s).
Information may be provided in a third language.
Appendix B
A multilingual lexicon is provided in Appendix B - page 85. This lexicon should serve asa basis for drafting messages provided to travellers.
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2.6 - Specific signs
Station names
A station's various entrances should be clearly visible and marked. It is recommendedthat signage with a specific station name (3D letters, enlarged display), adapted to thearchitecture, be used for the main entrance. It is recommended that a standardisedpanel be mounted at secondary entrances in accordance with the wayfinding charter.
Markers in platform areas
Platforms should be divided into separate zones in large stations. These zones shouldbe marked with alphabetical signs placed along the platform. The zones should be nomore than three coaches long.
Where such markers exist, they should be represented on train diagrams in passengerinformation (on platform screens, in digital applications, etc.).
Name display, Epinay sur Orge station, SNCF Standardised name panelsat Sevran Beaudottes station, SNCF
Examples of zones on platform
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Station names on platforms
Station names on platforms should:
- Be provided in sufficient number so that they can be seen from each coach;
- Be displayed at an appropriate height so that they can be read easily bypassengers in trains;
- Not be hidden by billboards or other wayfinding panels.
The station name, placed perpendicular to the tracks, may be displayed at thebeginning and the end of the platform. Thus, both travellers arriving at the station andon platforms can see panels displaying station names.
Diagram of station names on platform
37 IRS 10181
3 - Digital information
As society evolves, digital technologies and devices are playing an increasinglyimportant role in travellers' daily lives. Passenger information should also beconsidered with digital media in mind.
Ensuring continuity of information
Thinking ahead to anticipate travellers' information needs is advisable. The chain ofinformation should be considered starting from outside the station, from the traveller'sdeparture point.
Data strategy
Railway companies should define a regulation policy for information data.
Different approaches may be defined:
- Free availability of data;
- Regulated provision of data using data packet logic;
- Compulsory provision of data.
Use of data should be aimed at providing optimal information to travellers throughouttheir journeys. Such data can be used to process real-time schedules, travel disruption,etc. The relationship between data and pictograms should be considered.
38 IRS 10181
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Graphic Ergonomics
Railway companies should guide the design and use of digital information data.
Digital travel information should be designed with the user experience in mind. UX isdefined as "the answers and perceptions of a person arising from the use or anticipationof the use of a product, service or system."
User experience encompasses the concepts of information architecture, interactiondesign and interface design.
Information architecture deals with the way in which data is arranged; a tree structureconsistent with the desired user experience should be put in place. It is in fact thearchitecture of a digital product (website, mobile application, etc.).
Interaction design defines the interactions that need to be implemented in order toprovide a rich user experience.
Interface design involves the visible part of the digital product. The interface should takeinto account the desired user experience, the information architecture, the treestructure and the interactions chosen. Thus, it involves putting in place a coherentgraphical system to facilitate intuitive user orientation within the proposed digitalproduct.
The user interface should be designed with due consideration of specific graphicfeatures relating to digital format, particularly typography and vector drawings such aspictograms and colours.
Typography
Typographies should be adapted to web media. A typography adapted to the webcontains hinting and kerning information.
Hinting allows for optimised rendering, especially when typographies are in lowresolutions or are very small. Hinting improves letter contouring so that conformity withthe drawing is maintained and to facilitate legibility.
Minimum size for pictograms on web devices
40 IRS 10181
Vector drawings (pictograms)
It is recommended that icons or pictograms be adapted to pixels to facilitate legibility.In practice, this means optimising the vector design to a very small size (e.g. mobilephone).
The minimum size for a pictogram should not be less than 40 px when the user clickson it, and 15 px if it is not clickable.
Difference between hinted and un-hinted typography
41 IRS 10181
Colour
Colours should be adapted to RGB colour mode on digital media. As with panels, it isrecommended that attention be paid to colour choice to avoid halo or reflection effects.
Print coulours
The CMYK colour model is used in printing.CMYK refers to the inks used in colour printing: cyan, magenta, yellow, and key.CMYK colours are usually duller than RGB colours.
The RGB colour model uses red, greenand blue light to reproduce a broad array
screens. Some colours cannot beof colours. These colours are used for
converted to CMYK, and so are not printable.
Screen coulours
Screen and print; two different coulour models
42 IRS 10181
Appendices
Appendix A - Pictograms
The purpose of this appendix is to provide a description of pictograms used within thescope of a wayfinding system. This pictogram list is not exhaustive.
Pictograms used to illustrate descriptions can be employed without any modification, orcan be reworked with specific graphic rules to form a pictogram identity family (seepoint 2.3 - page 29).
The views a proposed in this appendix may be modified; however, it is important toretain the same view for the entire pictogram family.
Pictogram details such as characters, hands, cars, suitcases, keys, etc. should alwaysbe drawn in a manner consistent with the overall family of pictograms.
a. Side view left/right - side view/front view.
Front view Side view
43 IRS 10181
Appendices
A.1 - Transport
A.1.1 - Station/Train
A.1.2 - Car Shuttle train
Front view
Function To indicate a station or a place at which trains stop.
Description Locomotive with two or three headlights; locomotive on two rails.
Use Directional panelsSituational panels.
Function To indicate a place at which cars are loaded onto trains.
Description Car shown on a car-carrying wagon;rails are represented by a line.
Use Directional panelsSituational panels.
44 IRS 10181
Appendices
A.1.3 - Bus
A.1.4 - Airport Shuttle
Function To indicate a bus stop.
Description Representation of a bus.
Use Directional panelsSituational panels.
Function To indicate an airport shuttle stop.
Description Representation of a bus;airplane viewed from above,"nose down" orientation is not permitted.
Use Directional panelsSituational panels.
45 IRS 10181
Appendices
A.1.5 - Tram
A.1.6 - Underground
Function To indicate a tram stop.
Description Tram with pantograph;a line represents the rails.
Use Directional panelsSituational panels.
Function To indicate an underground railway station.
Description Locomotive in a tunnel, one line representing rails;the letter "M" may be used to signify "metropolitan".
Please refer to national standards(e.g. in Germany, the letter "U" is used to signify "U-Bahn").
Use Directional panelsSituational panels.
46 IRS 10181
Appendices
A.1.7 - Airport
A.1.8 - Taxis
Function To indicate an airport.
Description Airplane viewed from above."Nose down" orientation is not permitted.
Use Directional panelsSituational panels.
Function To indicate a taxi rank.
Description Car with two headlights;the word "Taxi" or "TAXI" is shown on the roof.
Use Directional panelsSituational panels.
47 IRS 10181
Appendices
A.1.9 - Car park
A.1.10 - Car park with number
Function To indicate an area in which cars can be parked.
Description Capital letter "P".
Use Directional panelsSituational panels.
Function To indicate an area in which cars can be parked.
Description Capital letter "P" with a number beside the letter.
Use Directional panelsSituational panels.
48 IRS 10181
Appendices
A.1.11 - Park & Ride
A.1.12 - Kiss & Ride
Function To indicate a car park for users of public transport.
Description Capital letters "P" and "R" with the "+" or "&" sign between them.
Use Directional panelsSituational panels.
Function To indicate a drop-off area for cars.
Description Capital letters "K" and "R" with the "+" or "&" sign between them.
Use Directional panelsSituational panels.
49 IRS 10181
Appendices
A.1.13 - Drop-off area
A.1.14 - Car rental
Function To indicate a drop-off area for cars.
Description Car with two headlights; a person getting out of the car with a suitcase.
Use Directional panelsSituational panels.
Function To indicate a place at which a car can be rented.
Description Car with two headlights.A horizontal key with a keyring centred above the car.
Use Directional panelsSituational panels.
50 IRS 10181
Appendices
A.1.15 - Car sharing
A.1.16 - Electric car
Function To indicate a parking area for shared cars.
Description Car with two headlights;subscription card above the car emitting three circular waves or the words "car sharing".
Use Directional panelsSituational panels.
Function To indicate a place at which users can park and recharge an electric car.
Description Car with two headlights;electric plug.
Use Directional panelsSituational panels.
51 IRS 10181
Appendices
A.1.17 - Bike
A.1.18 - Bike parking
Function A generic indicator of bike services.
Description Bike in side view.
Use Directional panelsSituational panels.
Function To indicate a place at which bikes can be parked.
Description Bike in side view, with the letter "P" beside the bike.
Use Directional panelsSituational panels.
52 IRS 10181
Appendices
A.1.19 - Bike rental
A.1.20 - Bike sharing
Function To indicate a place at which bikes can be rented.
Description Bike in side view.A horizontal key with a keyring centred above the bike.
Use Directional panelsSituational panels.
Function To indicate a parking area for shared bikes.
Description Bike in side view;subscription card above the bike emitting three circular waves or the words "Bike Sharing".
Use Directional panelsSituational panels.
53 IRS 10181
Appendices
A.1.21 - Bike Locker
A.1.22 - Jetty
Function To indicate lockable boxes for bikes.
Description Bike in side view; a roof above it represented by a line, and a key above the roof.
Use Directional panelsSituational panels.
Function To indicate a jetty for boats that carry passengers.
Description Representation of a boat; hull, chimney and superstructure of ship are represented. Water is represented by wavy lines.
Use Directional panelsSituational panels.
54 IRS 10181
Appendices
A.1.23 - Car ferry
A.1.24 - Funicular
Function To indicate a jetty for boats that carry cars.
Description Representation of a boat with a car inside;hull, chimney and superstructure of ship are represented. Water is represented by wavy lines.
Use Directional panelsSituational panels.
Function To indicate a funicular for carriage of people.
Description Cabin with windows displaced vertically corresponding to the gradient; an upward line represents the rail.
Use Directional panelsSituational panels.
55 IRS 10181
Appendices
A.1.25 - Cable car
Function To indicate a cable car that carries people.
Description Horizontal cabin in side view.The cable is represented by an upward line above the cabin with stylised suspension.
Use Directional panelsSituational panels.
56 IRS 10181
Appendices
A.2 - Basic in-station services
A.2.1 - Information
A.2.2 - Ticket
Function To indicate an information bureau.
Description Letter "i" in bold.
Use Directional panelsSituational panels.
Function To indicate automatic ticket vending machines.
Description Representation of two tickets.
Use Directional panelsSituational panels.
57 IRS 10181
Appendices
A.2.3 - Ticket office
A.2.4 - Ticket machine
Function To indicate a location at which travel tickets can be purchasedat a desk.
Description Representation of a person behind a desk with two tickets nearby.
Use Directional panelsSituational panels.
Function To indicate automatic ticket vending machines.
Description Representation of two tickets and a vending machine.
Use Directional panelsSituational panels.
58 IRS 10181
Appendices
A.2.5 - Waiting room
A.2.6 - Children’s play area
Function To indicate a waiting room with seats.
Description A seated person in side view, with a piece of luggage and a clock. The seat should be represented.
Use Directional panelsSituational panels.
Function To indicate a place where children can play.
Description Representation of a child or children playing.A child's game should be illustrated.
Use Directional panelsSituational panels.
59 IRS 10181
Appendices
A.2.7 - Meeting point
A.2.8 - Left-luggage office
Function To indicate an easily identifiable point where people can arrange to meet.
Description A full circle in the centre, with four arrows pointing diagonally towards the circle.
Use Directional panelsSituational panels.
Function To indicate an office where luggage can be left.
Description Representation of a person behind a desk with a piece of luggage nearby.
Use Directional panelsSituational panels.
60 IRS 10181
Appendices
A.2.9 - Automatic luggage locker
A.2.10 - Lost property office
Function To indicate equipment used to keep luggage locked away.
Description Representation of a piece of luggage, with a horizontal key centred above the luggage.
Use Directional panelsSituational panels.
Function To indicate a place for lost and found objects to be left and stored.
Description Representation of objects: umbrella and suitcase with a question mark.
Use Directional panelsSituational panels.
61 IRS 10181
Appendices
A.2.11 - Charging area
A.2.12 - Charging area USB
Function To indicate a place where electronic devices can be charged.
Description Representation of an electric plug; electric flash should be added.
Use Directional panelsSituational panels.
Function To indicate a place where electronic devices can be charged.
Description Representation of a USB plug; electric flash should be added.
Use Directional panelsSituational panels.
62 IRS 10181
Appendices
A.3 - Other in-station services
A.3.1 - Police
A.3.2 - Customs
Function To indicate a police station or a place from which the police can be called.
Description Person in uniform with a gun holster, a belt and a kepi. Please refer to national standards.
Use Directional panelsSituational panels.
Function To indicate a location at which items can be cleared through Customs.
Description Person in uniform with belt and kepi;a suitcase should be represented.
Use Directional panelsSituational panels.
63 IRS 10181
Appendices
A.3.3 - First aid
A.3.4 - SOS help station
Function To indicate a place where passengers can receive first aid.
Description "First aid cross" (cross may be green); a hand with a bandage(on the entire hand or on an index finger) may be added.
Use Directional panelsSituational panels.
Function To indicate an assistance point or "SOS" centre in a station.
Description Two hands with the word "SOS";please refer to national standards.
Use Directional panelsSituational panels.
64 IRS 10181
Appendices
A.3.5 - Pharmacy
A.3.6 - Wi-fi
Function To indicate a pharmacy.
Description "First aid cross"; cup of Aesculapius may be added. Please refer to national standards (e.g. in France, a pharmacy is epresented by a green cross).
Use Directional panelsSituational panels.
Function To indicate an area where Wi-Fi is available.
Description Three waves and the word "Wi-Fi".Please refer to national standards(e.g. in Germany, Wi-Fi is called WWW (W-Lan W-Lan W-Lan)).
Use Directional panelsSituational panels.
65 IRS 10181
Appendices
A.3.7 - Foreign exchange
A.3.8 - Cash machine
Function To indicate a place at which various currency exchange operations can be carried out.
Description Banknotes and coins with three different currency symbols(possible dollars, euro and yen).
Use Directional panelsSituational panels.
Function To indicate a machine that dispenses cash.
Description Representation of three banknotes;the machine is represented by a rectangular frame.
Use Directional panelsSituational panels.
66 IRS 10181
Appendices
A.3.9 - Post office
A.3.10 - Meeting room
Function To indicate a post office.
Description Back of an envelope. Please refer to national standards (e.g. in Spain, post offices are represented by a postal horn).
Use Directional panelsSituational panels.
Function To indicate a place at which meetings or conferences can be held.
Description A table should be represented,with several people around the table.
Use Directional panelsSituational panels.
67 IRS 10181
Appendices
A.3.11 - Luggage trolley
A.3.12 - Check-in
Function To indicate the presence of trolleys for passengers or a place where trolleys can be collected.
Description Trolley with two wheels; suitcase on the trolley.
Use Directional panelsSituational panels.
Function To indicate a location in the station at which airline luggage can be checked in.
Description Representation of a plane taking off, with the words "Check In" above the plane.
Use Directional panelsSituational panels.
68 IRS 10181
Appendices
A.3.13 - Restaurant
A.3.14 - Takeaway
Function To indicate a catering establishment.
Description Knife and fork side by sideOR a bowl with 2 chopsticks.
Use Directional panelsSituational panels.
Function To indicate a place where takeaway food is available.
Description Beverage cup and sandwich.
Use Directional panelsSituational panels.
69 IRS 10181
Appendices
A.3.15 - Boarding area
Function To indicate a boarding area for trains.
Description Representation of a train; a person is getting on the train.
Use Directional panelsSituational panels.
70 IRS 10181
Appendices
A.4 - Hygiene
A.4.1 - Toilets
A.4.2 - Ladies’ toilets
Function To indicate toilet facilities.
Description Female and male silhouettes.
Use Directional panelsSituational panels.
Function To indicate ladies' toilets.
Description Female silhouette.
Use Directional panelsSituational panels.
71 IRS 10181
Appendices
A.4.3 - Gents’ toilets
A.4.4 - Accessible toilets
Function To indicate gents' toilets.
Description Male silhouette.
Use Directional panelsSituational panels.
Function To indicate toilets that are accessible to wheelchair users.
Description Wheelchair user; gender may be differentiated.
Use Directional panelsSituational panels.
72 IRS 10181
Appendices
A.4.5 - Baby-changing facilities
A.4.6 - Showers
Function To indicate a place where babies' nappies can be changed.
Description Silhouette of baby wearing a nappy OR a baby changing table with a person and a baby; the baby should be wearing a nappy.
Use Directional panelsSituational panels.
Function To indicate a place with shower facilities.
Description Shower equipment; water should be represented by dotted lines.
Use Directional panelsSituational panels.
73 IRS 10181
Appendices
A.4.7 - Drinking water
A.4.8 - Breastfeeding
Function To indicate a tap supplying drinking water.
Description Tap symbol in side view, with a glass and water below the tap; water is represented by lines.
Use Directional panelsSituational panels.
Function To indicate a place for breastfeeding.
Description Female silhouette with a baby in its arms.
Use Directional panelsSituational panels.
74 IRS 10181
Appendices
A.5 - Means of access
A.5.1 - Arrow
Function To indicate a direction.
Description Arrow.The arrow may be rotated
Use Directional panels
75 IRS 10181
Appendices
A.5.2 - Exit
Version A
Function To indicate an exit.
Description Rectangular frame with an opening.An arrow points outwards from the opening.The direction of the arrow should correspond to the desired direction; 45° rotation is not permitted.
Use Directional panelsSituational panels.
Version B
Description Person going through a door on which a directional arrow is displayed.If the direction of the exit is to the right, the door should be on the right. If it is to the left, the door should be to the left.
The direction of the arrow should correspond to the desireddirection.
Please refer to point A.5.2 - page 76 for a definition of "arrow".
76 IRS 10181
Appendices
A.5.3 - Lift
A.5.4 - Stairs up/Stairs down
Function To indicate a lift.
Description A lift cabin displayed between two vertical bars, with a person standing and a wheelchair user inside.Upward and downward arrows represent the direction of travel.
Use Directional panelsSituational panels.
Function To indicate a fixed staircase.
Description A person going up OR going down steps.
Use Directional panelsSituational panels.
77 IRS 10181
Appendices
A.5.5 - Escalator up/down
A.5.6 - Wheelchair elevator
Function To indicate an escalator.
Description Escalator shape with a person going upOr escalator shape with a person going down.
Use Directional panelsSituational panels.
Function To indicate a wheelchair elevator.
Description Side view of a wheelchair; two vertical arrows on the left pointing in opposite directions, one above the other. The elevator is represented by a line.
Use Directional panelsSituational panels.
78 IRS 10181
Appendices
A.6 - Regulatory and safety
A.6.1 - Ticket-stamping machine
A.6.2 - Video surveillance
Function To indicate a mechanical device for date-stamping tickets.
Description Stylised validation machine with tickets inside the machine; a hand holding the tickets can be added.
Use Regulatory panels.
Function To indicate that the area is monitored by CCTV.
Description Video camera in side view.Please refer to national standards
Use Regulatory panels.
79 IRS 10181
Appendices
A.6.3 - No smoking
A.6.4 - Hearing induction loop
Function To indicate an area in which smoking is prohibited.
Description Cigarette with rising smoke;the red bar indicates prohibition.
Use Regulatory panels.
Function Indicates a magnetic induction loop for people with impaired hearing.
Description Representation of an ear in side view.Stylised induction loop; indication of "T" setting for hearing aids.Please refer to national standards.
Use Regulatory panels.
80 IRS 10181
Appendices
A.6.5 - Mobility-impaired passengers
A.6.6 - Emergency call
Function To indicate priority for persons with reduced mobility.
Description Person with a stick and/or a pregnant woman.
Use Directional panelsSituational panels.
Function To indicate a location at which users can call for help in the event of an emergency.
Description A phone in side view; letters "SOS" in capitals in white on a green background.Please refer to ISO 7010 leaflet (see Normative references - page 3).
Use Directional panelsSituational panels.
81 IRS 10181
Appendices
A.6.7 - Emergency exit
A.6.8 - ISO fire extinguisher
Function To indicate an emergency exit.
Description A person running towards a door, indicated by a vertical rectangle in negative on a green background.An arrow may be added. Please refer to ISO 7010 leaflet.
Use Directional panelsSituational panels.
Function To indicate a place at which an extinguisher is located.
Description Cylindrical extinguisher with trigger and spout. Flames are shown on the right. This pictogram should be used as specified in the applicable standards and regulations.Please refer to ISO 7010 leaflet.
Use Regulatory panelsSituational panels.
82 IRS 10181
Appendices
A.6.9 - ISO - Pedestrians forbidden
A.6.10 - Warning - Train entering or passing through the station
Function To indicate a place that is forbidden to pedestrians.
Description A person walking inside a red circle with a stripe.Please refer to ISO 7010 leaflet.
Use Regulatory panels.
Function Warning of trains entering or passing through the station.
Description Indication of danger area by the platform edge.
Use Regulatory panels.
83 IRS 10181
Appendices
A.6.11 - No passage
Function To indicate a location in which trespassing by unauthorised personnel is forbidden.
Description A person on a yellow background in a red circle.
Mainline departures Départs Grandes lignes Abfahrt FernverkehrPartenze treni a lunga percorrenza
Salidas de larga distancia الرئيسي للخط المغادرة حركات отправления поездов дальнего следования
Vertrek langeafstandstr
To X Direction X Richtung X Direzione X Dirección X x باتجاه X направление на Х Richting X
Check-in Enregistrement Check-in Registrazione Facturación للدخول الحساب دفع регистрация Check-in
Train timetable Horaires des trains Fahrplan Orari dei treni Horarios de los trenes للقطار الزمني الجدول расписание поездов Treindienstrege
Trains Trains Züge Treni Trenes قطارات поезда Treinen
Arrivals Trains à l'arrivée Einfahrende Züge Treni in arrivo Llegadas الوصول حركات прибытие поездов Binnenkomend
Departures Trains au départ Abfahrende Züge Treni in partenza Salidas المغادرة حركات отправления поездов Vertrekkende tr
Connecting trains Trains en correspondance Anschlusszüge Coincidenza treni Correspondencias القطارات ربط трансферные поезда Aansluitingen
Mainline services Trains Grandes lignes Fernverkehr Treni a lunga percorrenza Larga distancia الرئيسي الخط خدمات дальнее сообщение Langeafstandst
To X Vers X Nach X Verso X Hacia X xإلى X к Х Naar X
X to Y X à Y X zu Y Da X a Y De X a Y y إلى x من X Y от Х к У X naar Y
X and Y X et Y X und Y Da X e Y X y Y y و x X Y Х и У X en Y
Night reception Accueil de nuit Nachtschalter Accoglienza notturna Recepción nocturna الليلي الاستقبال ночная зона приёма Nachtloket
Group reception Accueil groupe Gruppenschalter Accoglienza gruppi Recepción de grupos الاستقبال مجموعة зона приёма для групп Trefpunt voor g
Passenger assistance Aide aux voyageurs Service für Fahrgäste Assistenza viaggiatori Asistencia a los viajeros المسافر مساعدة помощь пассажирам Reizigersservice
Accessible toilets Toilettes accessibles WC barrierefrei Bagni accessibili Aseos accesibles اليها الوصول ممكن حماماتтуалеты для маломобильных групп населения
Toegankelijke to
Ladies' toilets Toilettes dames WC Damen Bagni donna Aseos de señora السيدات حمامات женский туалет Damestoiletten
Ladies' toilets Toilettes femmes WC Damen Bagni donna Aseos de señora السيدات حمامات женский туалет Damestoiletten
Gents' toilets Toilettes messieurs WC Herren Bagni uomo Aseos de caballero الرجال حمامات мужской туалет Herentoiletten
Gents' toilets Toilettes hommes WC Herren Bagni uomo Aseos de caballero الرجال حمامات мужской туалет Heentoiletten
Takeaway Vente à emporter Take-away Take-away Comida para llevar السريعة الأطعمة بيع محلات еда на вынос Dranken & snac
Bikes Vélos Fahrräder Bici Bicicletas دراجات велосипеды Fietsen
Public bikes Vélos libre service Fahrradleihstation Bike sharingAlquiler de bicicletas públicas
عامة دراجات прокат велосипедов Deelfietsen
Pedicab Vélo calèche Fahrradtaxi Bicitaxi Bicitaxi نقل دراجة велотакси Fietstaxi
Electric cars Voitures électriques Elektroautos Auto elettriche Automóviles eléctricos كهربائية سيارات электромобиль Elektrische auto
Public cars Voitures libre service Car sharing Car sharingAlquiler de automóviles por horas
عامة سيارات почасовая аренда автомобилей
Carsharing
Pre-booked cars Voitures réservées Reservierte Fahrzeuge Auto riservate Automóviles reservados الحجز مسبقة سيارات автомобили по предварительной брони
Gereserveerde a
Valet Voiturier Parkservice Posteggiatore Aparcacoches السيارات رأب خدمة парковщик Parkeerservice
Follow (directions for) Suivre (la direction) weiter nach (Richtung) Seguire (la direzione) Seguir (la dirección) الاتجاهات( متابعة( следуйте (направление) Volg (de borden
Priority seating Places prioritairesPlätze für mobilitätseingeschränkte Menschen
Posti prioritari Plazas prioritarias الجلوس أولوية приоритетные места Gereserveerde p
Priority access Accès prioritaire Zugang für Personen mit Anspruch auf vorrangige Behandlung
Accesso prioritario Acceso prioritario الدخول أولوية приоритетный доступ Prioritaire toega
Do not leave your luggage unattended
Ne laissez pas vos bagages sans surveillance
Lassen Sie Ihr Gepäck nicht unbeaufsichtigt
Non lasciate i vostri bagagli incustoditi.
Vigile su equipaje en todo momento
أمتعتك راقب не оставляйте свои вещи без присмотра
Laat uw bagagezonder toezicht
OTHERS
Appendices
Appendix C - Timetables
Departure and arrival timetables
All stations open to public passenger traffic should display printed train departuretimetables. Stations that are significant in terms of traffic volume or tourism should alsodisplay train arrival timetables. An English translation should be offered.
Train departure timetables should be printed on yellow paper. White paper should beused for arrival timetables.
The font and font size should ensure legibility. Sans serif typography in upper and lowercase should be used.
Trains should be listed in chronological order. Where necessary (e.g. for local servicesin conurbations), trains may be shown in separate tables, according to route ordirection.
The tables should be designed based on the following recommendations andexamples:
How to structure a timetable
Header
The header should include (as a minimum):
- the title: Departure or Arrival
- the name of the station
- the duration of validity.
Table
The table should include a contrasted header line with the titles of the various columns.It is recommended that "time", "train", "destination", "track" and/or "platform" beincluded.
Times should appear clearly in a line and should be contrasted to ensure thatpassengers can easily find the information in the table.
All train information should be separated by horizontal lines and provided inchronological order.
The first column - "time" - should include the days and time of operation.
The second column - "train"- should include the train type/name and number/indicationof carrier. Details of special coaches and services may be included underneath.
92 IRS 10181
Appendices
The third column - "destination" - should include the various stopping points and arrivaltimes, in chronological order and separated by hyphens. The destination station shouldbe shown last and in bold type.
The last column should indicate the track or platform number. If particular track orplatform sections are indicated, they should be shown in capital letters.