Inf.sustavi

7/26/2019 Inf.sustavi

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INFORMACIJSKI SUSTAVI 1. kolokvij (1.-56. str.)

POJAM, DEFINICIJA I VRSTE SUSTAVA

- gr. systemaporea!

O!" t#orij" s$st"v" %&"&ost koj" s# '"vi i%$"v"&j# s$st"v" i %"ko&itosti koj# $ &ji" vl"*"j$

s"a!a se #$e%&'a promatra !ao &o 'e!e "e(e #$e%&'e o"e%a $e o st"ara'$a t)". s*sta"'og pr&st*pa, !ao & o 'o"&+ te+'&!a & metoa a'a%&)eposto$e(&+ &%& pro$e!t&ra'$a 'o"&+ orga'&)a#&$s!&+ & r. s*sta"a

te s* te+'&!e & metoe po)'ate po &me'om s*sta"'e a'a%&)e s$st"v$e +j#lovit", svrsiso*&" tvor#vi&" koj" *j#l$j# i $ #$*j#lov"&j$ j# s

okoli&o sk$ #l##&"t" koji s$ #$so'&o ov#%"&i t"ko *" i sr##&$

+j#li&$ ra)"&%a $e oree'e !o'#epte, &e$e & o&%$e$a/

0. *)a$am'a po"e)a'ost & )a"&s'ost e%eme'ata !o$e &'e s*sta"1. e%eme't& s*sta"a 'e promatra$* se )ase'o, 'ego * o!"&r* pro#esa

2*'!#&o'&ra'$a &ta"e #$e%&'e3. te%eo%o4!o 'ae%o &%& s"r+o"&tost 5or&$e't&ra'& prema post&)a'$* #&%$e"a6

7. s"a!& $e s*sta" * &'tera!#&$& sa s"o$om o!o%&'om &) !o$e #rp& e%eme'te 'eop+o'e)a opsta'a! & ra)"o$/ e'erg&$*, mater&$* & &'2orma#&$e

8. pro#es &%& 2*'!#&$a s*sta"a &)raa"a se !ao tra's2orma#&$a *%a)'&+ "e%&&'a *&)%a)'e I92 5U6

:. e'trop&$am$era 'erea & 'e2*'!#&o'a%'ost&;. s*sta" post&e s"o$e #&%$e"e pro#es&ma reg*%a#&$e, 'a os'o"& po"rat'e "e)e


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M#to*" +r k$tij#!or&st& se )a s+emats!o pr&!a)&"a'$e o'osa promatra'og s*sta"a &'$ego"e o!o%&'e te )a e"e't*a%'o &stra&"a'$e t&+ o'osaC&%$ s*sta"atra's2orma#&$a ra)%&&t&+ "rsta *%a)a * e%$e'& &)%a)

S*sta" moe &mat& "&4e *%a)a te $ea' &%& "&4e &)%a)a O&%$e$e !o$e op&s*$e & e?'&ra o%&! s*sta"a 'a)&"a se9r"&i+" s$st"v"

Bompo'e'te s*sta"a/1. ovr"t&" v#%" (##*'"+k)- poata! o per2orma'sama s*sta"a *)ora! s*sta"'og &)%a)a !o$& se "ra(a * s*sta" !ao

oat'& s*sta"'& *%a)- s"r+a/ omog*(&t& !o'tro%* 'a !"a%&tetom ge'er&ra'og s*sta"'og &)%a)a te opt&ma%'o

*pra"%$a'$e s*sta"om:. Ko&trol"- *!%$**$e 'ag%ea"a'$e & "re'o"a'$e po"rat'e "e)e s #&%$em ore&"a'$a "r&$e'ost&

prema !o$&ma se s*sta" !re(e * ost"ar&"a'$* #&%$e"a

3&troij" s$st"v"- gr. e'trepoo'a$ &o e'erg&$e !o$& se "&4e 'e moe pret"or&t& * ra- po$am s*prota' orga'&)&ra'ost& & &'2orma#&$&

- i%ost"&"k #r9ij# &" o*r;"v"&j# s$st"v" i r#r"st"&j# $&k+io&"lsr##&osti s$st"v" $% st"&j# "&j# sr##&osti

- moe se s*)&t& !or&s'&m, to'&m & pra"o"reme'&m &'2orma#&$ama- 'a$"a'&$a t*mae'$a/

1. e'trop&$a $e m$era tra'spare't'ost& s*sta"a:. e'trop&$a $e m$era 'e&)"$es'ost& *t"r&"a'$a 'ast*pa 'e!og **(eg ogaa$a


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Nege'trop&$apo$a"a 'egat&"'e e'trop&$e E. S#+roe&'ger e'trop&$a sa s*prot'&m5'egat&"'&m6 pre)'a!omO4J3/A SUSTAVA po$e%a o"&s& o !r&ter&$* !o$& se o'os& 'a/

0. s"o$st"a e%eme'ata s*sta"a,1. t&po"e po'a4a'$a s*sta"a,3. "e)e s o!o%&'om,

7. opseg $e%o"a'$a s*sta"a,8. sta&%'ost s*sta"a & r.

Sa st"&ovi?t" "t#rij"l 9r"#, &sta!'*t&$e s!*p&'e s*sta"a s* s%$ee(e/

0. riro*&is*sta"& 'e&"e mater&$e 5sare samo 'e&"* mater&$*6.1. 0iolo?kis*sta"& 5os&m 'e&"e, sare & &"* mater&$*6.3. 4r$?tv#&is*sta"& 5spe#&$a%'& &o%o4!& s*sta"& !o$& * s"om sasta"* &ma$* & s"$es'a r*4t"e'a&(a6.7. 3ko&oski, o'os'o pos%o"'& s*sta"& 5spe#&$a%'& r*4t"e'& s*sta"& * &$em sasta"* &sta!'*t**%og* & m$esto )a*)&ma$* pro&)"o'e s'age, srest"a )a pro&)"o'$* & r*4t"e'o-e!o'oms!&,o'os'o r*4t"e'o-pro&)"o'& o'os&6.8. T#&ikis*sta"& 5spe#&$a%'& s*sta"& 'e&"e mater&$e, g$e $e mater&$a%'& sasta" s*sta"a *)'at'o$ m$er& 'a*'o-te+'&!& o%&!o"a'6.:. /o9iko-"t#"tikis*sta"& 5o*+"a(a$* !om&'atore s%$eo"e )a!%$*!a %$*s!&+ m&s%&.S"& t& )a!%$*#& po&"a$* 'a teme%$&ma oree'&+ pr&+"at%$&"&+ po%a)'&+ a!s&oma & posta"!&.Mater&$a%'a pre)e'ta#&$a o"&+ s*sta"a $e %$*s!a m&sao6.

rvi rist$ $ o*j#li s$st"v"@

Prema st*p'$* apstra!#&$epr&ro'&, *m$et'& & apstra!t'&Prema po'a4a'$* * "reme'*stat&!& & &'am&!&Prema s%oe'ost&$e'osta"'&, s%oe'& & !omp%e!s'&Prema oree'ost& po'a4a'$aeterm&'&ra'& 5oree'&6, sto+ast&!& 5"$ero$at'&6 &

'eeterm&'&ra'& 5'eoree'&6

4r$9i rist$ $ o*j#li s$st"v"@

Prema 'a&'* 'asta'!a pr&ro'& & *m$et'&Prema o%&!* posto$a'$a rea%'& 5!o'!ret'&6 & apstra!t'&Prema a!t&"'ost& pas&"'&, a!t&"'& 5"&4e a$* 'ego 4to pr&ma$*6, stat&!& & &'am&!&Prema po'a4a'$* sto+ast&!& & eterm&'&st&!&Prema sta&%'ost& sta&%'& & 'esta&%'&Prema 'a&'* orga'&)&ra'$a !o$& se sam& ora"a$* * gra'ama 2*'!#&o'a%'ost& & s*sta"& !o$&se orga'&)&ra$* o stra'e 'e!og &)"a' s*sta"aPrema po"e)a'ost& sa o!o%&'om samo*pra"%$&"& 5samoreg*%a#&$s!&6 & s*sta"& !o$&ma 'et!o*pra"%$a & !o$e 'et!o reg*%&ra

Bot#l k"o oslov&i s$st"v- slo;#&, *i&"i"&, sto"sti"&, otvor#&, or9"&i%"+ijski s$st"v- o*s$st"vi/ proa$a sm$e4ta$'&+ $e&'a, pr&prema & pr*a'$e *s%*ga sm$e4ta$a,

'aa"a, pr&prema & pr*a'$e *s%*ga pre+ra'e & toe'$a p&(a, pr&prema & pr*a'$eop*'s!&+ 5"a'pa's&o's!&+6 *s%*ga, ora"a'$e +ote%a, *pra"%$a'$e %$*s!&mpote'#&$a%&ma, ?'a'#&$e & ra*'o"ost"o

- prema 2a!tor&ma pro#esa 2*'!#&o'&ra'$a +ote%a/ srest"a )a ra, premet& raa, *s%*ge!o$e se pr*a$* * +ote%*, me'ame't & pro&)"o'o-*s%*'o oso%$e, pro?t'e $e&'e,orga'&)a#&$s!e $e&'e, pos%o"'e $e&'e

- sa sta$a%&4ta to!a '$ego"og 2*'!#&o'&ra'$a/ *pra"%$a'$e, r*!o"oe'$e, &)"r4a"a'$e,

2orm&ra'$e &'2orma#&$a- +ote% !ao pos%o"'& s*sta" !ara!ter&)&ra 'e!o%&!o o&%$e$a/0. #&%$e"& 5o'o em* s*sta" te&61. 2*'!#&$a 5)aa#& &%& s!*p&'a )aata!a 4to &'& sara$ $e%at'ost&s*sta"a6

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3. str*!t*ra7. *%a)& 5&'p*t6,8. &)%a)& 5o*tp*t6,:. pro#es 5tra's2orm&ra'$e *%a)a * &)%a)e6;. pra"&%a po'a4a'$a,


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0. pr&!*p%$a'$e,1. oraa,3. po+ra'$&"a'$e,7. &str&*#&$a

moe &t& "&$"l"&&%& o*r;"& i&or"+ijsko t#&olo9ijo5oprem%$e' ra*'a%om,

!omp$*tor&)&ra'6*pra"%$a'$e +ote%om *!%$**$e s%$ee(e post*p!e !o$& )a+t&$e"a$* &'2orma#&$e pr& o'o4e'$*o%*!a/

p%a'&ra'$e, orga'&)&ra'$e & !o'tro%&ra'$e pos%o"'&+ a!t&"'ost&

s"a!& pr&m&$e'$e'& &'2orma#&$s!& s*sta" &ma tr& ra)&'e/0. v"&jsk" (#kst#r&") r"%i&" 5pog%e 'a &'2orma#&$s!& s*sta" s g%e&4ta o!o%&'e, t$.po$e&'&+ !or&s'&!a &) !or&s'&!og s*sta"a61. $&$t"r&j" (i&t#r&") r"%i&" 5pr&!a)a &'2orma#&$a $e pog%e 'a ?)&!* ra)&'*

ra*'a%a63. ko&+#t$"l&" r"%i&"5!o'#ept*a%'& pog%e 'a o$e!t'& & &'2orma#&$s!& s*sta"6

KOMON3NT3 INFORMACIJSKOD SUSTAVA

M"t#rij"l&o-t#&ik" koo&t"5B"r*E"r# e'g%. +ar 9 t"ro, Kare 9 roa, +arKare9 e%$e)'a roa, e%$e)ar&$a6N#"t#rij"l&" koo&t" (SotE"r#)*!*p'ost %$*s!oga )'a'$a *grae'og * stro$e"e, oprem* & *rea$e, !o$a presta"%$a premetorae &%& &!t&ra 'a&' orae * s*sta"*'emater&$a%'& &o s*sta"a, program& !o$& *pra"%$a$* ra*'a%om &%& se &)"oe 'a ra*'a%*,metoe raa, *p*te

/j$*sk" koo&t" (/i#E"r#) o)'a!a )a %$*s!& 2a!tor * s*sta"*

rij#&os&" koo&t" (N#tE"r#)0. srest"a & "e)e )a pr&$e'os poata!a 5&'2orma#&$a6 'a a%$&'*, o'os'o

te%e!om*'&!a#&$s!a srest"a & "e)e * s*sta"*1. o)'aa"a !om*'&!a#&$s!o po"e)&"a'$e e%eme'ata & &$e%o"a s*sta"a * #$e%&'*

Or9"&i%"+ijsk" koo&t" (Or9E"r#) s"e m$ere, metoe & prop&s& !o$&ma se *s!%a*$e5!oor&'&ra6 ra pret+o'&+ !ompo'e't&, !a!o & o'e t"or&%e s!%a'* #$e%&'*

o*"tkov&" koo&t" (4"t"E"r#) "e)a'a )a orga'&)a#&$* a)e poata!a &&'2orma#&$s!&+ res*rsa

BJUHNA IMENA U RALVOJU RAHUNAA

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1G=. Cl"$*# S"&&o& go&'e 0=7


7/21


str*!t*r& *%oe'og !ap&ta%a, str*!t*r& !aro"a, program* pro&)"o'$e, tr&4t*, ro$* & &'te')&tet*!o'ta!ata sa s"o$&m o!r*$em, pose'ost& te+'o%og&$e !o$a se mora *s!%a&t& s tr&4tem,potra'$om te s *t"re'&m #&%$e"&ma & )aa#&ma

0"rroEsore*$e 2a!tore !o$& ore*$* ra)%&&tost me'ame'ta * +ote%&$erst"* !o$e s**"$eto"a'e/

- pra"'&m & gospoars!&m 'ormama,- !*%t*r'&m & po"&$es'&m 'as%$eem,- "$ers!&m opre$e%$e'$em,- t*r&st&!&m tr&4tem,- str*!t*rom !ap&ta%a & "%as'&4t"a,- ra)%&&tost& t*r&st&!&+ res*rsa,- ogra'&e'om 2ormom +ote%a & t"rt!&, te o'osom te+'&!&+ )'a'$a & op(e 'aora)e

Bo me'aera * +ote%&$erst"*, pose'o se 'ag%a4a"a$* "r%&'e/ )'a st"or&t& e?!asa' t&m, )'as%*4at& r*ge, samosta%'o o'os& o%*!e, )'a )arat& 'a$o%$e, e'erg&a', &'o"at&"a', "&)&o'ar,po4te' & et&a', )'a "o&t& t&m, me*'aro'o *sm$ere'

#tiri klj$ #&"*;#rsk# $&k+ij#/ p%a'&ra'$e, orga'&)&ra'$e, mot&"&ra'$e 5"oe'$e,*t$e#a'$e, *sm$era"a'$e, po!reta'$e6 & !o'tro%&ra'$e

T##lj $&k+ij# #&"*;#&t" $ ot#lij#rstv$/ p%a'&ra'$e, orga'&)&ra'$e, "oe'$e,*pra"%$a'$e !aro"s!&m pote'#&$a%&ma & *pra"%$a!a !o'tro%a

- me'aer& 'a$"&4e orga'&)a#&$s!e ra)&'e, 'a$"&4e raspo%o&"og "reme'a tro4e 'a/orga'&)&ra'$e, 'e4to ma'$e 'a p%a'&ra'$e, a $o4 ma'$e 'a *pra"%$a!* !o'tro%* & "oe'$e

- 'a$'&a ra)&'a me'ame'ta 'a$"e(& &o "reme'a tro4& 'a pos%o"e "oe'$a, )at&morga'&)a#&$e, p%a'&ra'$a & *pra"%$a!e !o'tro%e

S term&'o%o4!og aspe!ta, me'ame't se moe promatrat& !ro) tr& teme%$'a pos*sta"apo"e)a'a s ra)%&&t&m ra)&'ama orga'&)a#&$s!e str*!t*re !omp%e!s'&+ orga'&)a#&$a/

0. operat&"'& pos*sta"

1. !oor&'a#&$s!& pos*sta"3. strateg&$s!& pos*sta"

O#r"+ijski o*s$st"v #&"*;#&t"- *sm$ere' $e 'a rea%&)a#&$* 'eposre'&+ )aata!a & #&%$e"a- ore*$e 'e"'e a!t&"'ost& !o$e s* potre'e )a !o't&'*&ra'o & e?!as'o pr*a'$e

*s%*ga * +ote%*, &ma s%&$ee(a o&%$e$a/0. ma%& *t$e#a$ "a'$s!e o!o%&'e,1. "e(a )at"ore'ost,3. !rat!oro'a perspe!t&"a,7. *sm$ere'ost 'a opt&m&)&ra'$e pro&)"o'o-*s%*'og pro#esa

Koor*i&"+ijski o*s$st"v #&"*;#&t"- &ma &'tegra#&$s!* 2*'!#&$*- or&$e't&ra' $e 'a !oor&'&ra'$e ra)%&&t&+ orga'&)a#&$s!&+ $e&'a +ote%a & &'tegr&ra'$e

*'*tar'$&+ a!t&"'ost&- os&g*ra"a/

0. *%a) 5&'p*t6 roa & mater&$a%a, )'a'$a & &'2orma#&$a 'a operat&"'* ra)&'*,1. &e't&?!a#&$* pos%o"'og pro%ema,3. &'&ra'$e & pr&$e%oge r$e4e'$a

Str"t#9ijski o*s$st"v #&"*;#&t"- po"e)*$e orga'&)a#&$* s o!o%&'om- presta"%$a orga'&)a#&$* & os&g*ra"a por4!* o!o%&'e &)%oe' 'a$"e(o$ 'e&)"$es'ost&,

pr&t&s#&ma & *t$e#a$* &)"a'a- to $e ra)&'a top me'ame'ta +ote%a 'a !o$o$ se 2orm*%&ra/0. strateg&$a pos%o"a'$a,1. *goro'& p%a'o"& pos%o"a'$a

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3. #&%$e"& &7. po%&t&!a )a ost"are'$e t&+ #&%$e"a

- prema !r&ter&$* raspo'a ogo"or'ost& 'a po$e&'&m orga'&)a#&$s!&m ra)&'ama * +ote%*,me'ame't se moe po&$e%&t& 'a tr& ra)&'e vrov&i, sr#*&ji i &i;i

- prema 'a$'o"&$&m pr&st*p&ma ra4%a'$&"a'$a'a roHt&i i "*i&istr"tiv&i

O"&s'o o !ara!ter* &'2orma#&$a & 'a&'* '$&+o"e orae &'2orma#&$s!& s*sta"$e%*$e !ao/1. tr"&s"k+ijski i&or"+ijski s$st"v:. $r"vlj"ki i&or"+ijski s$st"v


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3. mog* o$as'&t& 'a&' o%ae'$a o )a!%$*!a 5%a'a# )a!%$*&"a'$a6, 4to !or&s'&mapo"e(a"a po*)a'$e * "r&$e'ost pr&$e%oga e!spert'&+ s*sta"a,

7. !o sto+ast&!og pro%ema a$* "$ero$at'ost po$e&'&+ pre%oe'&+ a%ter'at&"a

I&;#&j#rstvo %&"&j"5B'oK%ege E'g&'eer&'g6spe#&?'& post*p#& pr&!*p%$a'$a )'a'$a potre'og )a ra)"o$ e!spert'&+ s*sta"a 'a)&"a$* se

s%oe'& s*sta"& )a por4!* o%*&"a'$*, s*sta"&me'aers!e&)"r4'& &'2orma#&$s!& s*sta"& 5Ee#*t&"e I'2ormat&o' Systems6, por4!es*sta"& )a por4!* gr*p'om o%*&"a'$* 5Qro*p De#&s&o' Ma'ageme't Systems6, MSSe!spert'& s*sta"& 5!o$& mog* 2*'!#&o'&rat& !ao samosto$e(& s*sta"&6,

M3NA4M3NT SR34NJ3 RAIN3 (Mi**l#, 3#+$tiv# M"&"9##&t) *pra"%$a$* po$e&'&m pro#es&ma, ogo"ara$* )a $e%ot"or'* &mp%eme'ta#&$* #&%$e"a &

)aata!a s"o$&+ orga'&)a#&$s!&+ $e&'a & '&s* ta!o +omoge'a #$e%&'a Po%oa$ & *%oga me'aera 'a sre'$o$ ra)&'& me'ame'ta s* spe#&?'& & &ma$* trostr*!*

*%og*/

poree'&+ 5* o'os* 'a me'ame't 'a$"&4e ra)&'e6, ra"'opra"'&+ 5prema osta%&m me'aer&ma 'a sre'$o$ ra)&'&6, 'aree'&+ 5* o'os* 'a me'ame't pr"e, 'a$'&e ra)&'e6

m&'&ma%'a )aa(a &'2orma#&$s!og s*sta"a * pro#es* o%*&"a'$a a pr*a ogo"ara$*(e,pra"oo'e & e!o'om&'e &'2orma#&$e & ta!o st"or& pretposta"!e )a o'o4e'$e o%*!a 4to%&&+ 'a$o%$&ma

po me'aere sre'$e ra)&'e mog%& *"rst&t&/ 4e2 !*+&'$e, 4e2 sa%e, oma(a +ote%a, 4e2re#ep#&$e 5r*!o"o&te%$ pr&$am'og o$e%a6, 4e2 te+'&!e s%*e, 4e2 ora*'s!e s%*e

&o o%*!a !o$e o'ose me'aer& sre'$e ra)&'e s* po s"om !ara!ter*/

1. ro9r"ir" 5o'ose 'a r$e4a"a'$e r*t&'s!&+ pro%ema, o'ose se 'a teme%$**sta%$e'&+ !r&ter&$a & pret+o'og &s!*st"a s o%*!ama &ste "rste6

2. ro9r"ir" 5o'ose se * 'ereo"&t&m & 'epo'a"%$a$*(&m s&t*a#&$ama, o'os'o

'o"&m s&t*a#&$ama !o$e se $a"%$a$* pr"& p*t6

'a o"o$ se ra)&'& o'ose sr#*&joro (t"ktik#) o*l$k#, !o$e s%*eopera#&o'a%&)a#&$& strate4!&+ o%*!a, a )a '$&+o"o $e o'o4e'$e potre'a 'e4to "e(a!o%&&'a $e%om&'o "9r#9ir"&i i&or"+ij", !o$e &ma$* o%&! s*mar'&+ & per&o&!&+&)"$e4ta$a &%& &)"$e4ta$a o &)*)e#&ma 'e"'&+ a!t&"'ost&

'a sre'$o$ me'aers!o$ ra)&'& 2*'!#&o'&rat (e $r"vlj"ki i&or"+ijski s$st"vi * t&m $e s*sta"&ma !o'#e'tr&ra'o #to*olo?ko %&"&j# o 'a&'&ma "oe'$a

pos%o"a'$a, a '$&+o" $e #&%$ pro'a(& ogo"ore 'a p&ta'$a t&pa LK"ko ?to $i&iti Ur"vlj"ki i&or"+ijski s$st"vs%*& sre'$em me'ame't* s'a&$e"a$*(& ga

s&'tet&)&ra'&m & !ategor&)&ra'&m &'2orma#&$ama o&"e'&m &) tra'sa!#&$s!og &$e%a&'2orma#&$s!og s*sta"a

pr*a por4!* str*!t*r&ra'om & po%*str*!t*r&ra'om o%*&"a'$* *sm$ere'om 'ao'o4e'$e po)'at&+ & po'a"%$a$*(&+ o%*!a 'a ra)&'ama sre'$eg me'ame'ta t&p&'a &)"$e4(a *pra"%$a!og &'2orma#&$s!og s*sta"a s* #rio*i&" i%vj#?!" s

'e"'om, t$e'om &%& m$ese'om &'am&!om o pro&)"o'$&, 'aa"&, proa$ama,)a%&+ama & goto"&'s!&m srest"&ma

&) *pra"%$a!og &'2orma#&$s!og s*sta"a se mog* ge'er&rat& & "* o+ i%vj#?!" tre(& s* t&p $o%or"v"j$!" i%vj#?!", !o$a se a*tomats!& ge'er&ra$* !aa oe o

ost*pa'$a o *t"re'&+ !r&ter&$a, pr&m$ere o paa )a%&+a &spo m&'&ma%'&+ !o%&&'a &%&rasta proa$'&+ pop*sta &)'a oore'&+

M3NA4M3NT NAJNI3 RAIN3 (First /#v#l M"&"9##&t, O#r"tio&"l M"&"9##&t) moe se o!ara!ter&)&rat& & !ao pos%o"o'&, operat&"'& & 'ag%e'&!& me'ame't, !o$& $e

* 'eposre'om !o'ta!t* s &)"r4&te%$&ma pos%o"a * pro&)"o'o-*s%*'om pro#es* me'aer& 'a$'&e ra)&'e s* * mog*('ost& 'a$pre#&)'&$e ore&t& pro%eme s !o$&ma se

s*oa"a +ote% o"$e se 'a%a)e osoe ogo"or'e )a ra r*g&+ )apos%e'&+ * oree'om o$e%*

5segme't*6 pos%o"a'$a, te 'ema$* r*g&+, poree'&+ r*!o"oe(&+ )apos%e'&!a

=


10/21


o%*!e !o$e o'ose me'aer& s 'a$'&e ra)&'e s* r*t&'s!og !ara!tera a ta!"e "rsteo%*!a $o4 se 'a)&"a$* ro9r"ir" o*l$k#, $er s* o'ese'e 'a teme%$* *'apr&$epre"&e'&+ sta'ar'&+ pro#e*ra & )a#rta'e pos%o"'e po%&t&!e

)a !"a%&tet'o o%*&"a'$e, operat&"'om me'ame't* 'eop+o'o $e p*'o "&"litikii&or"+ij"

'a o"o$ se ra)&'& me'ame'ta o'ose kr"tkoro (o#r"tiv) o*l$k#

operat&"'&m se o%*!ama potpomae pro"oe'$e * $e%o o'&+ o%*!a !o$e s* o'ese'e'a "&4&m me'aers!&m ra)&'ama, a '$&+o" $e #&%$ *sm$ere' prema e?!as'om pro"oe'$*pos%o"'&+ pro#esa !o$& se &)"r4a"a$* * +ote%*

'a$'&o$ ra)&'& me'ame'ta ogo"ara$* tr"&s"k+ijski s$st"vi (Tr"&s"+tio&"lS2st#s) * !o$&ma se, po*)&ma$*(& ogo"ara$*(e tra'sa!#&$e 5ar&tmet&!o%og&!eopera#&$e6 'a poa#&ma, 'asto$& *sposta"&t& 'a)or 'a po$e&'a'&m pos%o"'&mpro#es&ma & a!t&"'ost&ma, te '$&ma *pra"%$at&

Tr"&s"k+ijski i&or"+ijski s$st"v pr*a potpor* "oe'$* 'e"'&+ opera#&$a &e"&e't&ra'$* tra'sa!#&$a +ote%a, o'os'o 'e"'om oa"%$a'$* pos%o"'&+ a!t&"'ost&, !o$e*!%$**$* ora* poata!a &) "a'$s!&+ &)"ora & poata!a *'*tar s*sta"a

Tr"&s"k+ijski se s$st"vo ost"ar*$* ra'e *4tee, *r)a"a o"&$a'$e pro&)"o'o-*s%*'og pro#esa, poo%$4a"a$* *s%*ge gost&ma & *op(e, *'apre*$* opera#&$e +ote%a &pr&!*p%$a$* to'e & pra"o"reme'e &'2orma#&$e o po$e&'&+ ra'&m opera#&$ama

pr&!*p%$e'& poa#& s%*e 'eposre'o$ !o'tro%& premet'&+ opera#&$a, a%& & !ao i&$t $$r"vlj"ki orij#&tir" i&or"+ijsk# s$st"v#

'&s* &)ra"'o 'am&$e'$e'& me'aer&ma, a%& s* '*'a pretposta"!a 2*'!#&o'&ra'$a r*g&+,'$&ma &)ra"'o 'am&$e'$e'&+ s*sta"a

ra)"o$ &'2orma#&$s!og s*sta"a po*)e(a tee * tr& "reme's!& ra)"o$e'e 2a)e/0. * pr"o$ $e 'ag%asa! 'a am&'&strat&"'&m & ra*'o"ost"e'o or&$e't&ra'&m

ap%&!a#&$ama,1. * r*go$ se 2a)& te&4te pre'os& 'a teme%$'e operat&"'e a!t&"'ost& pop*t

pro&)"o'$e & mar!et&'ga,3. * tre(o$ 2a)&, o)'ae'o$ !ao me'aers!o$, &'2orma#&$s!a se 2*'!#&$a or&$e't&ra !a

por4#& strate4!og o%*&"a'$a & p%a'&ra'$a

os'o"'a $e )'aa$!a tra'sa!#&$s!&+ s*sta"a !o'#e'tra#&$a "kto9r"ski (i&j#&i&i)%&"&j" o pos%o"a'$*, pos%o"'&m pro#es&ma & pos%o"'&m opera#&$ama oo!$ #9" ?to ostv"riti i&or"+ijsk" t#&olo9ij" &ij# i sij# 'iti s"" s#'i svro, 4to )'a& a

i&or"tik" mora &t& s#rvis #&"*;#&t"

Fa!togra2s!a 5&'$e'&'a6 )'a'$a&t (e 'a$"a'&$a 'a '&&m ra)&'ama me'ame'ta,metoo%o4!a )'a'$a&t (e poe%$'a 'a sre'$o$ ra)&'& me'aers!e p&ram&e, o! (e 'pr.!o'#ept*a%'a )'a'$a&t& 'a$"a'&$a 'a 'a$"&4o$ ra)&'& me'ame'ta, t$. 'a ra)&'& "r+o"'ogme'ame'ta

TO MANADM3NT s*sta"& )a potpor* o%*&"a'$*!o'#ept*a%'a )'a'$aMI44/3 MANADM3NT *pra"%$a!& &'2orma#&$s!& s*sta"metoo%o4!a )'a'$a

FIRST /3V3/ MANADM3NT tra'sa!#&$s!& s*sta"&'$e'&'a 52a!togra2s!a6 )'a'$a

34UKACIJA BOT3/SKOD M3NA4PM3NTA A RIMJ3NU INFORMACIJSK3 T3BNO/ODIJ3

Pro#es &'2ormat&)a#&$e mora &t& pra(e' pret+o'om ra#&o'a%&)a#&$om orga'&)a#&$e & te+'o%og&$eraa 'a atom por*$*, a pra"e e2e!te *%aga'$a * +ote%s!& &'2orma#&$s!& s*sta" mog*(e $eost"ar&t& $e&'o 4&re'$em &'2ormat&!og ora)o"a'$a s"&+ *pos%e'&+ $e%at'&!a * +ote%*. Ta!a"pr&st*p )a+t&$e"a/

0. &'2ormat&!o ora)o"a'$e !or&s'&!a,1. str*'o ora)o"a'$e &'2ormat&ara

&'2ormat&!a p&sme'ost teme%$'& pre*"$et a se * ra)*m'om ro!* grae !"a%&tet'&&'2orma#&$s!& s*sta"&

0>


11/21


&'2orma#&$s!a p&sme'ost pora)*m&$e"a st*pa'$ o"%aa"a'$a )'a'$&ma, "$e4t&'ama &sposo'ost&ma !or&4te'$a sresta"a &'2orma#&$s!e te+'o%og&$e & re)*%tata $e%o"a'$a&'2orma#&$s!&+ s*sta"a

#tiri st$&j" i&or"+ijsk# is#&osti oj#*i&"+"@0. st$"&j #l##&t"r&" i&or"+ijsk" is#&ost5sposo'ost po$e&'#a a

!or&st& "e( goto"a metoo%o4!a & mater&$a%'a r$e4e'$a &) por*$a &'2ormat&!e6

1. st$"&j "ktiv&" i&or"+ijsk" is#&ost5sposo'ost )a*)&ma'$a !r&t&!ogsta"a prema ra)%&&t&m pro&)"o&ma 'a !o$e se 'a&%a)& 'a tr&4t*, o#$e'$&"a'$e '$&+o"e"rs'o(e & &)ora o'oga me* '$&ma !o$& moe 'a$o%$e 5opt&ma%'o6 )ao"o%$&t&&'2orma#&$s!e potree po$e&'#a6

3. st$"&j kr#"tiv&" i&or"+ijsk" is#&ost5sposo'ost po$e&'#a !o$& )'a,*m&$e & +o(e pr&m$e'$&"at& posto$e(a &'2ormat&!a r$e4e'$a ta!o a '$&ma ost"ar*$e'e!* "rst* s&'erg&!og e2e!ta, o'os'o poo%$4a'$a * s"ome ra*6

7. st$"&j *r$?tv#&o osvij#?t#&" i&or"+ijsk" is#&ost5osoa $e sposo'a &&ma potree )a *!%$*&"a'$em * *sm$era"a'$e & *pra"%$a'$e a!t&"'ost&ma&'2ormat&)a#&$e ra)'&+ r*4t"e'&+ ra)&'a, s*sta"a & $e%at'ost&6

sk$i&" ro#sio&"l&i i&or"ti"r" s!*p&'a %$*& !o$& se pro2es&o'a%'o a"eo%&!o"a'$em, ra)"o$em & ora"a'$em +ote%s!og &'2orma#&$s!og s*sta"akr"j&ji koris&i+i s!*p&'a %$*& &$& $e os'o"'& pos%o"'& &'teres *sm$ere' 'e!&m r*g&ma!t&"'ost&ma, a +ote%s!& &'2orma#&$s!& s*sta" &m pomae pr& oa"%$a'$* ta!"&+ a!t&"'ost&

AMA/DAMACIJA * o!"&r* te po$a"e o%a)& o post*p'og & m&r'og stapa'$a *%oga pro2es&o'a%'&+

&'2ormat&ara & !ra$'&+ !or&s'&!a * +ote%s!om &'2orma#&$s!om s*sta"* potre'o $e &sp*'&t& 'a$ma'$e "a pre*"$eta/

0. Pro2es&o'a%'& &'2ormat&ar& mora$* &t& *sm$ere'&, 'e samo ot!r&"a'$* ta$'&s"o$ega, 'ego & !or&s'&!&+ )a'atapotrea )a &'2ormat&ar&ma op(e pra!se

s "reme'om post*p'o 'esta$e.1. @ote%s!& me'ame't mora oseg'*t& ogo"ara$*(& st*pa'$ &'2orma#&$s!ep&sme'ost&, pr&m$ere' !ara!ter* '$&+o"&+ &'2orma#&$s!&+ potrea & '$&+o"o$ *%o)& *+ote%s!om pos%o"a'$*

Pro#es perma'e't'og osposo%$a"a'$a +ote%s!og me'ame'ta, !ao !or&s'&!&+ !aro"a&'2orma#&$s!e te+'o%og&$e, mog*(e $e pro"est& !ro) s%$ee(e 2a)e/

0. pr&prema me'aera 5&'teres, mot&"a#&$a, "a'ost & !or&st& o pos%a6,1. *t"r&"a'$e pre)'a'$a o po)'a"a'$* pr&m$e'e &'2orma#&$s!e te+'o%og&$e,3. o$a4'$e'$e & po!a)&"a'$e pos%a 5reos%&$e, metoe, pra!t&a' ra6,7. &sta'$e !%$*'&+ toa!a 5*oa"a'$e, s+"a(a'$e & *sm$era"a'$e '$&+o"e "a'ost&6,8. pro"$era"a'$e stee'&+ )'a'$a & &spra"%$a'$e pogre4a!a,

:. !o'tro%a raa & *sp$e+a,;. po*a"a'$e o potp*'og osposo%$a"a'$a *) "reme's!o ogra'&e'$e

Log orga'&)a#&$s!&+ po$e%a pos%o"a * *"$et&ma &'2ormat&)a#&$e +ote%s!og pos%o"a'$a,orga'&)a#&$* st$e#a'$a 'o"&+ )'a'$a trea po&$e%&t& 'a 'e!o%&!o ra)&'a/

1. D&re!tor +ote%a:. Me'ame't sre'$e ra)&'e


12/21



13/21


0. 3lii&ir"&j# osl"- *m$esto promatra'$a po$e&'a'&+ pos%o"a, prat& se '$&+o"!o't&'*&tet 5workow6. Pos%o"& & a!t&"'ost& * s!%op* pro#esa mora$* &t& opt&m&)&ra'& pr&$e'ego 4to te+'o%og&$a *e &mp%eme't&ra'a.

1. 3lii&ir"&j# s$vi?&i ko$&ik"+ijski l"&"+"- *o&a$e'& pro#es pre'o4e'$a&'2orma#&$a pora)*m&$e"a m'ogo &'sta'#&, !o$e 'e rae '&4ta r*go, 'ego "&4e!rat'opre'ose &ste &'2orma#&$e.

3. U9r"*&j" "$to"tsk# ko&trol# $ ro+#s#- &'2orma#&$s!a te+'o%og&$a os&g*ra"a*gra'$* !o'tro%'&+ 2*'!#&$a, a t&me & !"a%&tete * sam& pro#es. Pre'ost $e 'apra"&t& 'e4to'a pra"& 'a&' pr"& & pos%$e'$& p*t.

7. Utvriv"&j# sir9ij# i%#$ lj$*i i t#&olo9ij#- &'o"a#&$e mog* re)*%t&rat& &)s&'erg&$e &)me* po"e)&"a'$a %$*s!&+ "$e4t&'a & te+'o%og&$e. I'2orma#&$s!a te+'o%og&$a *)'at'o$ m$er& po"e(a"a mo( %$*&, r*4& &'2orma#&$s!e ar&$ere, & *sposta"%$a s&m*%ta'oraspo%o&"* &'2orma#&$* e) ogra'&e'$a "reme'a & prostora.

8. oj#*&ost"vljiv"&j# %"*"t"k"- *) pomo( &'2orma#&$s!e te+'o%og&$e, po$e&'a# moe*pra"%$at& pos%om o poet!a o !ra$a. Bor&ste(& pote'#&$a% te+'o%og&$e, )aa#& sepo$e'osta"%$*$* & *r)a"a se '$&+o"o &)"r4e'$e. Re)*%tat $e 'a$ma'$e &st&, o! s**tro4e'o "r&$eme & potre'& res*rs& )'at'o ma'$&.

:. "r"l#l&o o*vij"&j# ro+#s"- m'ogo pro#esa !o$& s* osa mora%& &t& se!"e'#&$a%'o

5s%&$e'o6 &)"r4a"a'&, !or&4te'$em &'2orma#&$s!e te+'o%og&$e mog* postat& *spore'&5para%e%'&6. No"e ap%&!a#&$e omog*(a"a$* raspo%o&"ost &'2orma#&$a & '$&+o"o &stoo'oa*r&ra'$e.

;. roj#&" *#H&i+ij# oslov"- posto$e(& pro#es& & pos%o"& se ra)&$a$* & '$&+o"& e%eme't&se sasta"%$a$* po 'o"&m pra"&%&ma, 'a !o$a pres*'o *t$ee & s*"reme'a &'2orma#&$s!ate+'o%og&$a.


14/21


- No"a pos%o"'a ?%o)o?$a tra& 'o"* pos%o"'* orga'&)a#&$*, a i&or"+ijsk" t#&olo9ij"

or" 'iti $ $&k+iji i oslov Hlo%oHj# i oslov or9"&i%"+ij#

Ur"vlj"&j# roj#&"" 5Por*$a !o$a s* *)ro#& e2e!ta parao!sa pr&m$e'e &'2orma#&$s!ete+'o%og&$e * +ote%s!om pos%o"a'$*6/

1. Ur"vlj"&j# i&ov"+ij""pro%em $e *pra"%$a'$a !reat&"'o4(*. No"e te+'o%og&$e)a+t&$e"a$* 'asta'a! 'o"&+ &e$a o o%&!o"a'$* 'o"e pos%o"'e ?%o)o?$e.

2. Ur"vlj"&j# kv"lit#topro%em $e !o$& se s"o& 'a pre"%aa"a'$e spo)'a$e a$e '*'o 'epresta'o po&)at& ra)&'* !"a%&tete pos%o"'og s*sta"a.

3. Ur"vlj"&j# r#o'likov"&j# (r#$stroj#) oslov"&j"tre(& $e segme't&stog pro%ema *pra"%$a'$a prom$e'ama.

'"+k roo pos%o"& pr"a s!*p&'a opera#&$a !o$a pora)*m&$e"a tota%'* !omp$*tor&)a#&$*s"&+ a!t&"'ost&, 'pr. *'*tar +ote%a 5ra*'o"ost"o, ?'a'#&$e, !aro"s!a e"&e'#&$a, !o'tro%&'g &r.ro&t roo pos%o"& pora)*m&$e"a po"e)a'ost +ote%a p*tem e%eme'ata mar!et&'g m&a,s tr&4'&m am&$e'tom !ro) !omp$*tors!* te+'o%og&$*

Tri 9l"v&" v"l" t#&olo?ko9 r"%voj" s$ $t##ljil" i&or"+ijsk$ t#&olo9ij$ $ot#lski tvrtk"", a to s*/

1. !omp$*tors!& re)er"a#&$s!& s*sta"&5Comp*ter Reser"at&o' Systems - CRS6 Q>-igo&'a,

:. g%oa%'& &str&*#&$s!& s*sta"&5Q%oa% D&str&*t&o' Systems QDS6 >-igo&'a &

-igo&'a prote!%og sto%$e(a.

O!os'* )a pro#$e'$&"a'$e &'"est&$a &'e tr& os'o"'a !r&ter&$a/ *'apre*$e %& &'"est&$a *s%*g* 'a 'a&' )a !o$& potro4a 'e mar&, $e %& &'o"a#&$a * *s%*g* r)o !op&ra'a, pro*#&ra %& &'"est&$a e%$e'* potro4a!* ra)&'* *s%*ge.

3l##&ti okr#t"ki s&"9", koji *o&os# roj#/ *r)a'$e prom$e'a, 'o"& moe% !*p#a, potrea )a "&4e )'a'$a o !*pe"&m &'&"&*a%'&m potreama, !*p#& !o$& tee "e(o$ mo(&, tr&4'e #&$e'e !o'tro%&ra$* !*p#&, a 'e oa"%$a&, porast &'2orma#&$s!&+ posre'&!a, oa"a'$e "r&$e'ost& !ro) 'emater&$a%'e st"ar&, 'o"a &'*str&$a & str*!t*ra po*)e(a, posao '&!a '&$e o"r4e', &"ot'a "r&$e'ost !*p#a, #yer mar!et&'g.

Usposta"%$a'$e &$a%oga s !*p#em saa presta"%$a !r&t&'* !ompo'e't*, a !%$*'& &)a)o"& s*/*pra"%$a'$e tro4!o"&ma &str&*#&$e,a'a%&)a !*pa#a,ra)matra'$e pos%o"'og moe%a,!o'tro%a te+'o%og&$e,pro#$e'a 'o"&+ me&$s!&+ mog*('ost&.

07


15/21


- U osaa4'$em %l"t&o trok$t$ $9ostit#ljstv" i t$ri%", * !o$em s"a!& !*tpresta"%$a ?'a'#&$e, )apos%e'&!e &%& goste, r"&i Q>-igo&'a prote!%og sto%$e(a, 9ost$e&o ta$ &$& se !*t 'a%a)&o 'a "r+*, a & >-ista"&%& r"*&ik#'a "r+, o! se saa po'o"'o"r4& rot&ra'$e & H&"&+ij#pre%a)e 'a "r+.

- Me*t&m, pre"&a se a (e gost& opet &t& 'a "r+*, * "r&$eme po$e&'a'og mar!et&'ga, tea (e se 'o"o'asta$*(& o+oo"'& me'ame't & &str&*#&$s!a srest"a st"arat& ta!o a"e(* pa'$* pos"ete %o$a%'ost& & )ao"o%$st"* !*p#a.

- L%at'& tro!*t *gost&te%$st"a & t*r&)ma *s!oro (e se prom&$e'&t& * %l"t&i kr$9, * !o$em '&t&$ea' !*t 'e(e &t& 'a "r+*, a s"& (e, & gost& & ra'& & ?'a'#&$e, &mat& !or&st& pr*a$*(&!omp%et'e *s%*ge !*p#* !ro) po$e&'a'& mar!et&'g, )a !o$eg se moe re(& a $e mar!et&'gpra"e st"ar& pra"o$ oso& * pra"o "r&$eme s pra"om #&$e'om.

4" 'i to osti9li, ot#li 'i tr#'"li/0. !re&rat& a)* poata!a,1. st"or&t& s*sta"e !or&4te'$a poata!a & 'a!o' toga

3. o%*&t& !o$a ta!t&!a !om*'&!a#&$s!a srest"a trea !or&st&t& a se st&g'e o !*p#a

POJAM I DEFINICIJA OS/OVNIBFUNBCIJA

R&$e $&k+ij"$e %at&'s!og por&$e!%a 5%at. functio6, a )'a& "r4e'$e 'e!e s%*e, $e%o"a'$e,$e%at'ost, oa"e)*, *'ost &%& posao. Po$am 2*'!#&$e moe se po"e)at& & s po%oa$em *s%*&, o'os'o spe#&?'&m raom orga'a & *op(e ra orga'&)ma, pa $e 2*'!#&o'a%a' o'a$,!o$& oro oa"%$a s"o$* 2*'!#&$*, !o$& 'ema s*"&4'&+ &$e%o"a 5s"rs&s+oa' & ra#&o'a%a'6.

Q%oa%'& )aata! +ote%s!og pos%o"a'$a $e )ao"o%$a"a'$e potrea gost&$* * *s%*gama

sm$e4ta$a, pre+ra'e & r*g&m +ote%s!&m *s%*gama. Da & se o"a$ )aata! * orga'&)a#&$&mogao *sp$e4'o oa"&t&, o' se ra4%a'$*$e 'a "e(& ro$ operat&"'&+ pos%o"a. Ist& & s%&'&me*so'o po"e)a'& operat&"'& pos%o"& se gr*p&ra$* * ma'$& &%& "e(& ro$ s!*p&'a !o$& se'a)&"a$* funkcijama.

La ra4%a'$&"a'$e #$e%o!*p'og )aat!a mog* se *potr&$e&t& ra)'e metoe &'*!#&$e &e*!#&$e. Deduktivnemetoe s* )a to pr&!%a'&$e, $er se po%a)& o op(&+ !a pose'&mspe#&?'&m )aa#&ma, !o$& s* pr&!%a'& )a orga'&)a#&$s!o pro$e!t&ra'$e

Or9"&i%"+ijsk" $&k+ij" ili $&k+ij" $ or9"&i%"+iji$e%om&'& ra'& pro#es * sasta"*)ao!r*e'e #$e%&'e pro#esa * +ote%* !o$& $e 'eop+oa' & o$e!t&"'o '*a' )a #$e%o!*p'& +ote%.

Or9"&i%"+ijski %"*"t"k ili %"*"t"k $ or9"&i%"+ijis"$es'o oree' sara$, )am&4%$e'&ra'o-st"ara%a!& pro#es * +ote%*, !o$& $e o&$e%$e' 'a &)"oe'$e $e'om %a'* &%& "e(em ro$*%a'o"a +ote%a.Or9"&i%"+ijsk" $lo9"st"ar'o oa"%$a'$e 'e!og $e%om&'og ra'og pro#esa * +ote%*$e'og &%& "&4e %a'o"a +ote%a !ao &st&'s!& st"ar'& ra'o-st"ara%a!& opr&'os t&+ %a'o"a.Nov"ko"a!o e?'&ra $&k+ij$/ F*'!#&$a o*+"a(a s!*p po"e)a'&+ pos%o"a !o$&ma se'a$s"rs&s+o'&$e oa"%$a posea' )aata! po*)e(a. To )'a& a )a e?'&ra'$e 2*'!#&$a '&$eto%&!o &t'o a %& se ra& o sro'&m &%& ra)%&&t&m pos%o"&ma, !o%&!o $e &t'o a se ra& o *)a$am'opo"e)a'&m pos%o"&ma o'os'o ra'&m opera#&$ama.oslovi s# $ ot#lskoj or9"&i%"+iji o9$ or9"&i%ir"ti $ slij#*#!# t##lj oslov$&k+ij#/

0. 2*'!#&$a *pra"%$a'$a,1. 2*'!#&$a r*!o"oe'$a,3. 2*'!#&$a &)"r4a"a'$a.

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16/21


Nasta"'o 'a"ee'om, $&k+io&"l&" or9"&i%"+ijsk" str$kt$r"$e ta!"a "rsta orga'&)a#&$s!estr*!t*re !o !o$e se po$e%a raa * po*)e(*, te gr*p&ra'$e & po"e)&"a'$e pos%o"a, !ao &2orm&ra'$e orga'&)a#&$s!&+ $e&'a, oa"%$a prema ogo"ara$*(&m pos%o"'&m 2*'!#&$ama *po*)e(*.

U s"a!o$, ta!o 2orm&ra'o$, 2*'!#&o'a%'o$ orga'&)a#&$s!o$ $e&'&, o$e&'$e'o $e oa"%$a'$esro'&+ &%& s%&'&+ pos%o"a !ao 4to s*/ 0. 2*'!#&$a ra)"o$a, 1. !aro"s!a 2*'!#&$a, 3. 2*'!#&$amar!et&'ga & proa$e, 7. 2*'!#&$a 'aa"e, 8. ?'a'#&$s!o-ra*'o"ost"e'a 2*'!#&$a, :. 2*'!#&$a!o'tro%e & r.

2*'!#&o'a%'a orga'&)a#&$s!a str*!t*ra $e 'a$rasprostra'$e'&$& & 'a$e4(e *potre%$a"a'& o%&!orga'&)a#&$s!e str*!t*re * +r"ats!&m +ote%s!&m po*)e(&ma

F*'!#&o'a%'a po$e%a $o4 se 'a)&"a i tr"*i+io&"l&o o*&os&o kl"si&o, $er o'apresta"%$a pr"& & 'a$star&$& s*sta" str*!t*r&ra'$a orga'&)a#&$eSl"'osti $&k+io&"l or9"&i%"+ijsk# str$kt$r# oit$j$ s# $/

0. sporo$ pr&%ago& te str*!t*re prom$e'ama * pos%* & o!o%&'&1. ras#$ep!a'ost& pos%o"a & otea'ost& '$&+o"e !oor&'a#&$e3. os*t'ost& s*ra'$e & t&ms!og raa &)me* 2*'!#&o'a%'&+ r*!o"o&te%$a7. sporom & 'eae!"at'om o'o4e'$* o%*!a8. ra)"*e'ost %&'&$e !oor&'a#&$e & !om*'&!a#&$e:. os*t'ost& ogo"or'ost& 2*'!#&o'a%'&+ r*!o"o&te%$a )a !ra$'$& pos%o"'& re)*%tat orga'&)a#&$e;. 'epr&!%a'ost& )a 2orm&ra'$e sposo'&+ 2*'!#&o'a%'&+ r*!o"o&te%$a

Dl"v&" j# r#*&ost2*'!#&o'a%'e po$e%e 4to $e ta metoa %og&'a & pot"re'a *gompr&m$e'om. O'a $e *$e'o 'a$o%$& 'a&' !o$&m se moe os&g*rat& a me'aer& 'a "r+* ra'emo( & *g%e teme%$'&+ $e%at'ost& po*)e(a

oslov $&k+ij#- s!*p po"e)a'&+ & me*so'o o"&s'&+ $e%om&'&+ )aata!a !o$e oa"%$a$*osposo%$e'& &)"r4&te%$& )aata!a * )ao!r*e'om $e%om&'om pos%o"'om pro#es*

POJAM I DEFINICIJA ROC3SNIBFUNBCIJA @OTEA

R&$e ro+#spot$ee o %at&'s!e r&$e&processus& o)'aa"a t&$e!, p*t & 'a&' !o$&m 'e4toposta$e &%& &"a, o'os'o ra)"&ta! &%& post*pa!.

Pro#es $e s!*p po"e)a'&+ a!t&"'ost&, !o$& )a$e'o &'e "r&$e'ost )a !or&s'&!a.

Pos%o"'& s* pro#es& sm$e4te'& *'*tar s"o$&+ gra'a, 'o sposo'& s* pr&+"at&t& $ea' &%& "&4e&'p*ta & st"or&t& o*tp*te 5re)*%tate6 )a s"o$* o!o%&'*. Sasto$e se o a!t&"'ost& !o$e sepo*)&ma$* ra& st"ara'$a "r&$e'ost& )a !*p#e. Bo'tro%&ra$* &+ & !oor&'&ra$* $r"vlj"kiro+#si ra& ost"are'$a pos%o"'&+ #&%$e"a. I'2rastr*!t*r'* pomo( pos%o"'&m pro#es&maomog*(a"a$* ro+#si o*r?k#.

N#koliko ojov" 'it&i %" i%vr?#&j# ro+#s"/0. ro+#*$r#op&s*$* 4to trea 'apra"&t& * oree'o$ s&t*a#&$&,1. $&k+ij#s* &$e%o"& orga'&)a#&$e 5oso%$e & res*rs&6 !o$&ma s* pr&r*e'e oree'e

ogo"or'ost&,3. r#s$rsi&)"oe a!t&"'ost&, !or&ste se * 'e!om pro#es*7. #&tit#ti5o$e!t&6 s* e%eme't& !o$& pro%a)e !ro) pro#es & tom se pr&%&!om

tra's2orm&ra$* 5'a *%a)'e e%eme'te $e%*$* pro#es& & 'asta$* &)%a)'& e%eme't&6. *"&$e! se pora)*m&$e"a mog*('ost e!ompo)&$e ro+#s"'a o*ro+#s#)og

pre#&)'&$eg e?'&ra'$a pro#esa & o&"a'$a pre#&)'&$&+ re)*%tata s&m*%a#&$e. S"a!& se pro#es &%&popro#es a%$e ra4%a'$*$e 'a "ktiv&osti. A!t&"'ost& s* o$e!t& 'a 'a$'&o$ ra)&'&, o'e se 'emog* a%$e ra4%a'$&"at&, pr&r*e'o &m $e ogo"ara$*(e po'a4a'$e, a )a "r&$eme o"&$a'$a

a!t&"'ost& !or&ste pr&paa$*(e res*rse. R#s$rsimog* &t& %$*&, oprema, *rea$&, prostor&$e,&%o 4to potre'o )a o"&$a'$e a!t&"'ost&.

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U) res*rse *"&$e! se 'a"o& poata! o !apa#&tet* $e&'e res*rsa 5'pr. +ote% &ma 0>>sm$e4ta$'&+ $e&'a6. S"a!& res*rs moe &mat& & s"o$ p%a' &s!or&4te'$a. E't&tet& !o$& pro%a)e!ro) pro#es mog* &t& ?)&!e $e&'e 5s&ro"&'e, 'am&r'e6 &%& &'2orma#&$s!e $e&'e.

ostoj# tri ti" oslov&i ro+#s"@1. ro+#si $r"vlj"&j"*t$e* 'a pro#ese por4!e & sre&4'$e

pro#ese.2. ro+#si o*r?k#s* o'& !o$&ma se )ao"o%$a"a$* &'ter'e potree/

potree )apos%e'&+,potree )a &)"r4e'$e pro&)"o'o-*s%*'og pro#esa & r.3. Sr#*i?&ji ro+#si*sm$ere'& s* 'a )ao"o%$a"a'$e potrea gost&$*,

o'os'o gost& posta$* 2o!*s &'teresa

- Da & se ma!s&m&)&ra'& *&'#& pos%o"a'$a, potre'o $e2o!*s&rat& se 'a teme%$'e pos%o"'e pro#ese &$& $e *&'a! &)ra"'o "e)a' 'a gosta, pr&$e 'ego'a pro#ese potpore !o$& s* samo &'ter'e pr&roe.

K"o os#'"& oti+"j o*#lir"&j$ oslov&i ro+#s" j#s$ &ovi $vj#ti &" t$ristikotr;i?t$ $ oslj#*&ji 9o*i&"/ 0. porast po'*e, 1. !o'!*re'ts!& *"$et& proa$e, 3. ra)"o$g%oa%'e, s"$ets!e &str&*t&"'e mree, 7. ora &'2orm&ra'ost gost&$*, 8. e%$e gost&$* a)ao"o%$e &'&"&*a%'e 5*'&!at'e, spe#&?'e6 potree.

- Re)*%tat& pos%o"'og o%*&"a'$a * +ote%* ma'&2est&ra$* se * o!"&r* pos%o"'&+, a%& 'a$"&4e *o!"&r* pro#es'&+ 2*'!#&$a, !ao "a'$s!& "&%$&"om por*$* 2*'!#&o'&ra'$a +ote%a !aopos%o"'og s*sta"a.

ro+#s $&k+ij# j#s$/". t##lj

0. pro#es pr&preme & pr*a'$a *s%*ga sm$e4ta$a,1. pro#es pr&preme & pr*a'$a *s%*ga pre+ra'e & p&(a.

'. *o$&sk#0. pro#es& * o!"&r* s"&+ op*'s!&+ *s%*ga +ote%s!e po'*e !o$e se mog* po&$e%&t& 'a/

&)"a'pa's&o's!e *gost&te%$s!e *s%*ge 5*s%*ge pre+ra'e & toe'$a p&(a6,oat'e &)"a'pa's&o's!e *s%*ge 5pr*a'$e sara$a a!t&"'og omora & r*ge prate(e*s%*ge6.

ro+#sis!*p po"e)a'&+ a!t&"'ost& !o$&ma se oree'& &'p*t& 5*%a)&6 tra's2orm&ra$* * !or&s'eo*tp*te 5&)%a)e6.

ro+#s $&k+ij#+ote%a presta"%$a$* '&) %og&!&+ po"e)a'&+ a!t&"'ost& !o$e !or&ste res*rse+ote%a, a &$& $e !ra$'$& #&%$ )ao"o%$e'$e potrea gost&$* )a *s%*gama ogo"ara$*(e !"a%&tete &$e'e, * ae!"at'om "reme's!om ro!*, *) &sto"reme'o ost"ar&"a'$e 'e!e "r&$e'ost&.

UTVRIVANJE STRUBTURE PROILVODNO-USUNOQ PROCESA U @OTEU

- saa se go"or& o pro&)"o'o-*s%*'om pro#es* !ao pro#es* o!o !o$eg se o!*p%$a$* r*gepos%o"'e 2*'!#&$e * #&%$* pr*a'$a espr&$e!or'&+ *s%*ga 4to omog*(*$e os"a$a'$e s"e "e(&+tr&4'&+ *$e%a.

I&t#9r"l&i ot#lski roi%vo*'asta$e * *s!o$ s*ra'$& s gost&ma, a presta"%$a pr"& e%eme'tmar!et&'g m&!sa !o$ega &'e s"e mater&$a%'e & 'emater&$a%'e *s%*ge * +ote%*.

Kv"lit#t" roi%vo*&o-$sl$;&o9 ro+#s" $ ot#l$ t##lji &"/s*"reme'o$ te+'o%og&$&,!"a%&tet& &)"r4e'$a s"&+ potpro#esa,so?st&ra'&m pos%o"'&m o'os&ma )apos%e'&+.

INT3DRA/NI BOT3/SKI INFORMACIJSKI SUSTAV

Os'o"'& pro#es * pos%o"'om s*sta"* $est $r"vlj"ki ro+#ssa s"o$e "&$e !ompo'e'te/

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18/21


1. or9"&i%"+ijski ro+#so&2. i&or"+ijski ro+#so.

N" r"%i&i j#*&o9 t$ristiko-ot#lsko9 o*$%#!", otr#'&o j# $i&iti slj#*#!#/

0. 4#H&ir"ti oslov +ilj#v#po*)e(a 5po"e(at& pr&+oe, postat& "oe(e po*)e(e * s"o$o$$e%at'ost&, sma'$&t& tro4!o"e pos%o"a'$a & r.6.

1. ost"viti str"t#9ij$!a!o rea%&)&rat& )a#rta'e #&%$e"e 5sta'ar&)a#&$a *s%*ga,prepo)'at%$&"ost po*)e(a po !"a%&tet& s"&+ "rsta *s%*ga, &e't&?!a#&$a )apos%e'&+ spo*)e(em, &)ra"'o pos%o"'o po"e)&"a'$e sa stra'&m p*t'&!&m age'#&$ama, oro p%a(e'ara'a s'aga & r.6.

3. Ustrojiti oti"l&i or9"&i%"+ijski o*#lpo*)e(a )a ost"are'$e )aa'&+ #&%$e"a/#e'tra%&)&ra'o, e#e'tra%&)&ra'o &%& m$e4o"&to *pra"%$a'$e,pr&+oo"'& #e'tr&, tro4!o"'& #e'tr&, pro?t'& #e'tr& 5'pr. +ote% - pro?t'& #e'tar, samosta%'&restora' - pro?t'& #e'tar, !*+&'$a - tro4!o"'& #e'tar & s%.6,potp*'o e?'&ra'a ogo"or'ost me'aera 'a s"a!o$ orga'&)a#&$s!o$ ra)&'& 5 'pr. tr& ra)&'e

me'ame'ta6,!aro"s!a e!&p&ra'ost & o*e'ost.

7. Utvr*iti i&or"+ijsk# tokov#'a &st&m ra)&'ama *pra"%$a'$a & "ert&!a%'o/!o$e poat!e po*)e(a trea "o&t&/

W &'ter'& )a+t$e"&/ *pra"%$a!o ra*'o"ost"o,W e!ster'& )a+t$e"&/ ?'a'#&$s!o ra*'o"ost"o,

X 'a !o$&m m$est&ma &+ o*+"at&t&,X o'os& &)me* po$e&'&+ poata!a,X !o$e &'2orma#&$e s* potre'e 'a po$e&'&m ra)&'ama *pra"%$a'$a.

8. A&"li%" ostoj#!#9 i&or"+ijsko9 s$st"v"/X stro$'a oprema,X programs!a oprema,X !aro"s!a e!&p&ra'ost,X orga'&)a#&$s!o *stro$st"o,X !om*'&!a#&$s!& s*sta".

I&t#9rir"&i ili i&t#9r"l&i i&or"+ijski s$st"v- s*sta" !o$& (e &t& !re&ra' prema $e&'st"e'o$ !o'#ep#&$& * s"r+* po!r&"a'$a s"&+ aspe!ata

pos%o"a'$a 'e!e orga'&)&ra'e #$e%&'e, a 'a a)& e?'&ra'&+ pr&ro'&+ &%& *m$et'&+ me*so'&+"e)a "%ast&t&+ pos*sta"a.

- La &'tegra%'& +ote%s!& &'2orma#&$s!& s*sta" moe se re(& a presta"%$a program

&'2ormat&)a#&$e pro#esa & a!t&"'ost& * 2*'!#&$ama pro&)"o'$e, pr*a'$a *s%*ga, mar!et&'ga &*pra"%$a'$a +ote%om. Os'o"'& m* $e +ilja se pra"a &'2orma#&$a osta"& 'a pra"o m$esto, *pra"o "r&$eme & *) m&'&ma%'e tro4!o"e &me & se po"e(a%a e?!as'ost & to'ost oa"%$a'$aoperat&"'&+ pos%o"a, te omog*(&%a por4!a me'aer&ma * p%a'&ra'$*, !o'tro%&, *pra"%$a'$* &o%*&"a'$*.

Os&ov k"r"kt#ristik# i&t#9r"l&o9 ot#lsko9 i&or"+ijsko9 s$st"v" s$ slj#*#!#/

1. S"eo*+"at'ost.:. Mo*%ar'ost


19/21


Koris&osti i&t#9r"l&o9 i&or"+ijsko9 s$st"v" s$ v#lik#, pose'o * o'os* 'a rea%'o"r&$eme &'2orma#&$e, $e'osta"'ost & to'ost ora"a'$a poata!a & e?!as'ost opremeoree'&+ oso&'a & !apa#&teta.N#*ost"t"k i&t#9r"l&o9 i&or"+ijsko9 s$st"v"$e * &t'o "e(o$ !omp%e!s'ost& e?'&ra'$apro#esa & "e)a me* '$&ma, 4to *"$et*$e potre* )a ra'om s'agom "&4eg ra'ga str*'ost&.S o)&rom 'a ra)%&!e * te+'o%o4!om pro#es*, o%&!* & 'a&'* pr*a'$a *s%*ga * +ote%&$erst"*, )aore&"a'$e ta!"&+ pr&or&teta, !or&s'o $e po%a)&4te sta'ar'a po$e%a 'a/

0. pr*a'$e *s%*ga sj#?t"j"5o%a)a!-ora"a!-o%a)a! gosta &%& t)". 9$#st +2+l#6 &1. pr*a'$e *s%*ga r#r" i to#&j" i!"5t)". oo* +2+l#6

U"oe'$e +ote%s!og &'2orma#&$s!og s*sta"a "a%$a poet& ra)"o$em o'&+ pos*sta"a !o$& (e *re%at&"'o !rat!om ro!* 'eposre'o pr&o'&$et& poo%$4a'$* re)*%tata pos%o"a'$a. To s* pr&$es"ega/

0. proa$a & re#ep#&$a1. pra(e'$e *%a)a, orae & &)%a)a +ra'e & p&(a 'a potro4'&m m$est&ma * +ote%*3. pra(e'$e s"&+ osta%&+ tro4!o"a7. tr&4'e &'2orma#&$e &8. )ao!r*&"a'$e +ote%s!og &'2orma#&$s!og s*sta"a s pose'&m 'ag%as!om 'a &'2ormat&!*

potpor* * pos%o"'om *pra"%$a'$*.K"r"kt#ristik# $sl$9" koj# s# $ ot#lij#rstv$ r$;"j$/1. N#*o*irljivost $sl$9#:. Istovr##&ost Lroi%vo*&j# i ko&%$ir"&j" $sl$9"


20/21


0. proa$a sm$e4ta$'&+ 5& r*g&+6 !apa#&teta,1. 'aa"a,3. pra(e'$e prometa & to/

re#ep#&$s!o pos%o"a'$e,promet *s%*ga mater&$a%'o & "r&$e'os'o,

7. ?'a'#&$s!o-ra*'o"ost"e'& pos%o"& & e"&e'#&$a sta%'e &mo"&'e & s&t'og &'"e'tara,8. !aro"s!a e"&e'#&$a,:. *pra"%$a!a !o'tro%a,;. orga'&)a#&$a raa,


21/21


- U s!%a&4t* p&(a se "oe !arte )a s"a!& *%a) & &)%a) art&!%a.- S"a!a proa$a se reg&str&ra 'a restora's!om s*sta"* *) &)a"a'$e ra*'a gost*.- I'te%&ge't'e !o'oars!e reg&star %aga$'e pamte s"a!* !o')*ma#&$* po "rst&, !o%&&'&,

!o'oar* & "reme'* ta!o a se s"a!og tre'*t!a moe o&t& &)"$e4(e o promet*.- 0l"9"j s# r#*ovito r"% &" kr"j$ *"&"sa &)"$e4(&ma o ?'a'#&$s!om promet* )a

ta$ ra'& a' 5a%& & t$e'o & m$ese'o6.- Na !ra$* m$ese#a se s %aga$'& o&"a$* $o4 & mater&$a%'a &)"$e4(a.- U) to se oa"%$a$* & i&v#&t$r#s"&+ m$esta tro4!o"a )a *t"r&"a'$e *tro4e'&+ s&ro"&'a,

o'os'o 'am&r'a. I'"e't*re se "r4e )a'$& a' * m$ese#* te se *) o&%$e ora*'s!ogam&'&str&ra'$a pr&%&'o *t"r*$* tro4!o"& +ra'e ra& &s!a)&"a'$a * ?'a'#&$s!&m &)"$e4(&ma.

De?'&ra'$e &'2orma#&$s!&+ to!o"a 'a%ae po)'a"a'$e &'2orma#&$s!og o!r*$a, !o$e treaos&g*rat& 2orm&ra'$e ta!"&+ poata!a o &)"oe'$*, !o$& 'ap*4ta$* i%vo"ki s$st"v, a & sepos%&$e, 'a teme%$* ta!"&+ poata!a * o!"&r* &'2orma#&$s!og s*sta"a o4%o o &'2orma#&$a!o$e s* potre'e !ao &'p*t * $r"vlj"ki s$st"v

Inf.sustavi

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