Chan, D. et al.: InfoWell Patient Portal: A Case of Patient-Centred Design • This slideshow, presented at Medicine 2.0’08, Sept 4/5 th , 2008, in Toronto, was uploaded on behalf of the presenter by the Medicine 2.0 team • Do not miss the next Medicine 2.0 congress on 17/18th Sept 2009 (www.medicine20congress.com ) • Order Audio Recordings (mp3) of Medicine 2.0’08 presentations at http://www.medicine20congress.com/mp3.php
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InfoWell Patient Portal: A Case of Patient-Centred Design [05 Cr2 1100 Chan]
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Chan, D. et al.:InfoWell Patient Portal: A Case of Patient-Centred Design
• This slideshow, presented at Medicine 2.0’08, Sept 4/5th, 2008, in Toronto, was uploaded on behalf of the presenter by the Medicine 2.0 team
• Do not miss the next Medicine 2.0 congress on 17/18th Sept 2009(www.medicine20congress.com)
• Order Audio Recordings (mp3) of Medicine 2.0’08 presentations at http://www.medicine20congress.com/mp3.php
Deborah Chan, University Health NetworkSelina Brudnicki, Shared Information
Management Services
Presented on September 5, 2008 at Medicine 2.0 Congress
The Shared Information Management Services (SIMS) Partnership
Healthcare Human Factors Group
InfoWell Patient Portal
A secure website that provides patients with personalized health information and tools, care and treatment plans, education, and links to community programs to better manage their health and form closer relationships with their health care team.
Objectives• To assist patients in their management of a chronic condition• To enhance the patient experience• To address the growing demand for greater access to health information for
• Patients are engaged through surveys and one-on-one interviews
QuickTime™ and a decompressor
are needed to see this picture.
Concept
Develop-ment
Design
Testing
Implementation
Evalua-tion
Beliefs & ExpectationsClinician
“Patients using the portal are going to ask me more questions. It will have an impact on the
clinic and my time.”
Patient
“What a difference it makes to be able to check the results in the privacy of my home just hours after the images are
taken! No nerve-wracking wait in the
clinic or waiting for my doctor's office to call me.”
“Physicians should determine which results are released
through the portal on to which type of patient.”
“If we give patients their results they might think
they are doing okay and not come in for their follow-up
visit.”
“I want to see my test/lab results as soon as they are available.”
“We need to come in for follow up to see the clinician – giving our results makes us
better prepared.”
Design Development Testing
• Iterative Design Cycle
QuickTime™ and a decompressor
are needed to see this picture.
Concept
Develop-ment
Design
Testing
Implementation
Evalua-tion
• Prototyping
QuickTime™ and a decompressor
are needed to see this picture.
Concept
Develop-ment
Design
Testing
Implementation
Evalua-tion
Design
• Card-sorting
QuickTime™ and a decompressor
are needed to see this picture.
Concept
Develop-ment
Design
Testing
Implementation
Evalua-tion
Development
• Usability testing
QuickTime™ and a decompressor
are needed to see this picture.
Concept
Develop-ment
Design
Testing
Implementation
Evalua-tion
Testing
• What patient liked– Aesthetics, accessibility, ease of navigation– Access to lab results and interpretations– Doctor search tool– Information about their diagnosis– Medications list and explanation of drug effects– Calendar– Ability to access information from home