Infosys Oracle Cloud Offerings: 1. Infosys Oracle Sales Cloud – Fusion CRM 2. Infosys Oracle HCM Cloud- Fusion HCM and Taleo 3. Infosys Oracle Service Cloud leveraging RightNow 4. Infosys Marketing Cloud using Eloqua 5. Infosys Oracle Social Cloud 6. Infosys Oracle ERP Cloud 1. Infosys Oracle Sales Cloud Name for your service listing: Infosys Oracle Sales Cloud Offering (Fusion CRM) Short one line description of your offering: Oracle Sales Cloud adoption using Infosys Tools, Methodologies & Expertise Enter a short summary for your Service Listing (text only), 320 character limit: Infosys provides clients a gamut of services for Oracle Sales cloud adoption, from readiness Assessment to Implementation. Our experience gained from Co-Development with Oracle on Oracle Sales Cloud coupled with successful Global business transformation programs, helps our customers in implementing Oracle Sales Cloud in a predictable manner. • Readiness assessment – Utilizing Infosys 4E methodology • Infosys’ Oracle Sales Cloud Fixed Price & Scope Solution - Utilizing Infosys Rapid Start Methodology Enter a detailed description for your Service Listing Readiness assessment – Utilizing Infosys 4E methodology This methodology has been designed to address issues related to the adoption of Oracle Sales Cloud and formulate the most relevant adoption strategies for enterprises.
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Infosys Oracle Cloud Offerings:
1. Infosys Oracle Sales Cloud – Fusion CRM
2. Infosys Oracle HCM Cloud- Fusion HCM and Taleo
3. Infosys Oracle Service Cloud leveraging RightNow
4. Infosys Marketing Cloud using Eloqua
5. Infosys Oracle Social Cloud
6. Infosys Oracle ERP Cloud
1. Infosys Oracle Sales Cloud
Name for your service listing: Infosys Oracle Sales Cloud Offering (Fusion CRM)
Short one line description of your offering: Oracle Sales Cloud adoption using Infosys Tools,
Methodologies & Expertise
Enter a short summary for your Service Listing (text only), 320 character limit:
Infosys provides clients a gamut of services for Oracle Sales cloud adoption, from readiness
Assessment to Implementation. Our experience gained from Co-Development with Oracle on
Oracle Sales Cloud coupled with successful Global business transformation programs, helps our
customers in implementing Oracle Sales Cloud in a predictable manner.
• Readiness assessment – Utilizing Infosys 4E methodology
of-breed solutions and technology services, based on Oracle.
Infosys leverages Oracle Certified RapidStart based SaaS implementation model which delivers
immediate value, along with a foundation for rapid implementation of future releases and new
capabilities
Infosys provides an in depth case study and analysis on Service Management which helps its
customers in analyzing the customer experience Strategic Focus Area, Trend, Value Proposition
and Opportunity Cost related to the service management field:
Infosys Service Cloud
Offering Focus Areas
Strategic objectives Value Proposition
Personalized Multi
Channel Experience
• Consistence experience across
channels
• Channel usage rates changing
Consistent customer
service across
communication channels
• Completeness of Experience
Agile Multi Channel
Service
• Agile Service – ability to migrate
interaction from one channel to
another to complete service
• Provide contextual knowledge
based on channel, location, other
parameters
• Have no communication gaps
across channels
• Healthy customer
relationships
• Load balancing
between channels
Social Network
Integration
• Increase in usage of social
networks to share the brand
experience
• CRM integration with social
networks for faster resolution of
complaints
• Improve customer experience by
taking customer feedback
• Strengthening customer
feedback management
• Integrating with
customer communities
as a natural escalation
point to a service
channel
Mobile solutions
Preferred mode of communication
• Offers convenient
customer touch point
• Increase in Customer
Self Service
• Reduction in inbound
calls
Proactive Outbound
Communication
Closed loop communication with
customer
• Increase in Customer
base
• Increase in cross selling
and upselling
opportunities
Knowledge
Management
Increase in usage of web self
service
• Reduction in cost of
operation
• Delivering contextual,
personalized self
service
Analytics Increase in usage of analytics to
derive insights into customer
behavior
• 360 degree view of
customer
• Historical analysis of
customer complaints
• Personalize customer
interactions
Number of Trained Professionals (Competency):
Oracle RightNow CX Cloud Service consultants:
• 80+ Sales and Presales specialists certified on Oracle RightNow
Business Process Consultants
• 600+ Service Management subject matter experts
• 800+ CRM subject matter experts
• 340 trained and certified technical and functional consultants
• Large Community of Practice
• 80 person Hour Infosys Training Academy
• Oracle RightNow Training Labs
• Ready Made Questionnaire
• Use Cases and Application UI Design
• 12 Pre Built use cases
• 6 prebuilt integration capabilities
5. Eloqua Marketing Cloud
Name for your service listing: Infosys Oracle Marketing Cloud on Eloqua
Short one line description of your offering: Delivering exceptional customer experiences with
modern marketing platform on the cloud
Enter a short summary for your Service Listing (text only), 320 character limit:
Infosys enterprise marketing solutions delivered via Eloqua enables our clients to develop
practical, outcome-based solutions that meet the ever-growing and changing needs of the global
economy. Some of the salient features of these solutions include but are not restricted to:
� Focus on “Measurable Value”
� Persona based Design
� CRP led Implementation
� “Near Zero” customizations
� Enabling clients for deployments
Enter a detailed description for your Service Listing
Infosys has a large scale and successful business in developing, deploying and maintaining
enterprise marketing solutions with more than 2000 Consultants with Domain, Industry and
Package knowledge in core CRM (Marketing, Sales and Service) functions. Infosys has
completed more than 900 CRM engagements across the globe, including Fortune 500 clients..
We are a global leader in the implementation of Oracle technology based marketing solutions
and recognized consistently by analyst and rating agencies as among the top 3 in the world. We
have considerable experience with the Oracle CX Marketing Suite: Eloqua as well as
deployment and management of solutions across public and private cloud environments.
Some of the capabilities that Infosys brings to the table & is uniquely positioned to deliver as a
systems integrator of cloud based marketing solutions are illustrated below:
� Wealth of experience in system integration of Oracle solutions including Eloqua & the
Fusion stack of products.
� Understanding of key pain points across the marketing process cluster in multiple
industry domains.
� Balancing client specific needs with product capability.
� Experience with large global programs and their complexities such as: o Deployment planning and execution o Data analysis, cleansing, transformation, migration and reconciliation o Integration architecture redefinition viz. management of dependencies with legacy
solutions that will be maintained alongside the new stack o A deep understanding of the end-to-end testing cycle o Transition to the client organization & comprehensive support for change
management processes
Infosys Eloqua Marketing Suite: Value Propositions for Key Strategic Focus Areas (SFAs)