Information Work Solution Services Ben Tamblyn –Solution Channel Development Manager (IW)

Information Work Solution ServicesInformation Work Solution Services

Ben Tamblyn –Solution Channel Development Manager (IW)Ben Tamblyn –Solution Channel Development Manager (IW)

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Overview of Information Work Solution Overview of Information Work Solution Services (IWSS)Services (IWSS)

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Two Types of Information Work Two Types of Information Work Solution ServicesSolution Services

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Scope of Work Scope of Work (1(1 Day Information Worker Discovery Day Information Worker Discovery WorkshopWorkshop))

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Outcome/Deliverables to You, the Client, Outcome/Deliverables to You, the Client, and Microsoftand MicrosoftOne-day Information Worker Value Discovery Workshop: Completed table* with:

Problem statements Issues Solution statements Alignment

Completed solutions prioritization matrix*

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Problem Statement

Finance struggles to track, report and manage budgets due to lack of automatic updates of budget actuals

Paper process for handling customer service requests is slow, inefficient, and impacts customer satisfaction

Product release information is not adequately protected

Quality information documents are not adequately accessible

Management lacks managerial decision-making information

Slow connectivity between customer/ partner facing systems

Issues •Inadequate information for managers and executive team on budget actuals to efficiently manage the business•Finance spends too much time manually reconciling finance reports from systems to budgets

•Customer service request forms get lost and are not acted upon•Agents enter the wrong information into request forms•Field service personnel perform the wrong work due to incorrect information in the request forms

•Highly competitive industry and profit margins are eroding•No control of product release information – no risk mitigation strategy•Competitors are able to access sensitive product information

•Product development teams often begin from scratch (re-invent the wheel)•Many good documents reside on individual laptops•The information in the reports is outdated, requiring significant re-work

•Management relies on ad-hoc reporting to make strategic decisions•High level of reliance on IT to create reports

•International customer complain of connectivity speeds to customer service website•Partners can’t download information kits without letting the download run overnight

Business Solution

Statement

Create solution to provide automatic updates of actuals from finance systems to reconcile with budget

Automate the customer service request process and ensure that the data the forms contain is pulled from the correct systems

Ensure that all product release-related information is secure

Create solution to centralize document management and ensure the information is up-to-date

Provide management with business intelligence to improve decision-making

Improve connectivity between customer/partner applications

Alignment to Org/Company

Goals

YES – Reduce operating costs

YES – Reduce operating costs

YES – Grab market share from competition

YES – Increase the productivity of employees, reduce operating costs

YES – Grow revenue by 9%, reduce operating costs

NO

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Scope of Work Scope of Work (2(2 Day Information Architecture Day Information Architecture Design SessionDesign Session))

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Outcome/Deliverables to You, the Client, Outcome/Deliverables to You, the Client, and Microsoftand Microsoft

Two-day Information Worker Architecture Design Session Completed conceptual diagram* Completed logical architecture diagram* Description of good, better, and best solution statements*

*see participant workbook

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IWSS Provides Additional Options IWSS Provides Additional Options for Open Value Customersfor Open Value Customers

Open Value is a volume licensing program designed for customers purchasing as few as five licenses For more information about volume licensing programs and

Software Assurance, please visit www.microsoft.com/licensing

Open Value customers can earn up to 15 SA training vouchers, which allows them to attend courses with a CPLS partner Customers can convert these SA training vouchers for

IWSS engagements instead Customers may convert two SA training vouchers for the one-

dayInformation Worker Value Discovery Workshop

Customers may convert four SA training vouchers for the two-dayInformation Worker Architecture Design Session

For more information, please visit http://www.microsoft.com/licensing/programs/sa/benefits/iwss.mspx

To visit the

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Benefits to PartnersBenefits to Partners

Highly repeatable services offerings Proven methodology Microsoft provides all the materials

Methodology separate from content Adjust the content to your needs and the needs of your

clients Allows you to become a trusted business advisor Deepen your relationships with existing clients, and

attract new clients Microsoft will pay partners for IWSS engagements

delivered to qualified customers under the Open Value licensing program See contract for details

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In order to be eligible to deliver the IWSS packaged service to SA customers with vouchers:1. The partner must have an active MSPP agreement and be

Certified/Gold Certified, and meet IW Competency requirements

2. The partner must have entered into the contract at www.iwsolve.com

a. Log on to www.iwsolve.com using your Passport accountb. Click on the banner to "Apply to Offer Packaged Services" in left

margin of screenc. Select “Information Work Solution Services”d. Complete the registration page and accept the Terms &

Conditions for Packaged Service Providers

3. A representative from the partner company must have attended the classroom training for IWSS

http://www.microsoft.co.uk/events/eventdetail.aspx?eventid=8501

More information for partners is also available at https://iwsolve.partners.extranet.microsoft.com/psb/iwss/

IWSS PartnersIWSS Partners

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Useful ResourcesUseful Resources

IWSS delivery, training and marketing materials https://partner.microsoft.com/global/40026392

Sales-training for the IWSS on the Microsoft Partner Learning Center https://training.partner.microsoft.com/plc/register.aspx?

publisher=3&courseid=1112

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© 2006 Microsoft Corporation. All rights reserved. Microsoft is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries/regions. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

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£1.5b £1.5b Office system Partner Office system Partner Opportunity by 2007Opportunity by 2007

Get involved in the key Get involved in the key Information Worker Information Worker ‘Customer campaigns’‘Customer campaigns’

ExclusiveExclusive benefits for all IW benefits for all IW Competent Partners:Competent Partners:

Participation in launch Participation in launch activityactivity

Readiness AssetsReadiness Assets

Solutions ShowcaseSolutions Showcase

Access to the Office System Access to the Office System Solution DirectorySolution Directory

Partner Marketing fundingPartner Marketing funding

Gain the IW competency in Gain the IW competency in June and you could June and you could win one of ten Xbox’s

Get Ready!Get Ready!

With the IW / ISV Solutions CompetencyWith the IW / ISV Solutions Competency

Achieving the IW Competency:• 3 customer references• 2 qualified staff• 1 tested product for ISV

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Profile your Solution todaywww.microsoft.com/uk/partner/profiler

Tell us about your solutions in development – download spreadsheet from

www.microsoft.com/uk/partner/iw and email it to [email protected] to submit your solution to be eligible to be involved in the 2007 Office system launch

Remember: Partners must have the IW Competency to participate

Get Ready!Get Ready!