Information Technology it.mst.edu

Information Technologyit.mst.edu

Practical information for new faculty

Presenter: Meg BradyDirector, Technology Support & Educational Technology

October 10, 2012

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Information Technology

How can IT help you?• Procure & install computing technology solutions• Troubleshoot and repair technology issues• Address your research and instructional computing needs

Click ‘IT Services A-Z’ on the IT website

for more information

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How may we help you?

• Call our on-campus Help Desk: (573) 341-4357 (HELP)– Talk to support agent 8a-6p M-F

– Leave message after hours

• Submit a ticket online: help.mst.edu

• Visit our Walk-In Center, 1st floor Library– First-come, first-served, 10a-4:30p M-F, or as posted

• Find answers and self-help tutorials online: it.mst.edu– Blog-format outage information itpress.mst.edu

it.mst.edu > Help Desk

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IT Services: OverviewAverage Joe:• Desktop Enhancement Program• Email – minermail.mst.edu • File storage

– Personal and shared folders• Network connectivity (WiFi, VPN)• PeopleSoft Systems

– Finance, Grants, Student Information, Human Resources

• Telephony (VoIP, cell)• Procurement of hardware and

software• Technology Support –

– Help Desk, on-site desktop support• Google Apps (Google Drive)• And more…

Research Support:• High performance computing• Virtual server and cluster hosting• Dedicated accounts/storage for

projects• And more…

Instructional Support:• Instructional Design• Classroom and CLCs • Blackboard • Other eLearning technologies• And more…

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Access to Computing Resources

• Single Sign-On (SSO) login account– a.k.a. User ID, SSO ID, AD account

• SSO account provides authenticated access for:

• Desktop, classroom & CLC systems• VPN access to campus network from off-campus• Network file storage (DFS)• Blackboard and related eLearning systems• GoogleApps for Education• Print quota allocation• PeopleSoft – student system (Joe’SS), Finance,

Grants, HR, etc.

it.mst.edu > Services > Accounts and Passwords

IT will NEVER ask you for your

password

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Campus Computing EnvironmentSupport for Windows• Install base (approximate)

– 4,300 PC/Windows• Windows 7 is premier platform• Base support includes

– Installation of OS and applications– Verification of network and email connectivity– Extensive integration testing– Managed security and OS updates

Support for Linux, Unix, Mac• Install base (approximate)

– 200 Linux, Unix– 150 Apple/Mac

• Base support includes– Installation of OS and applications– Verification of network and email connectivity

Windows 93%

Linux 4% Mac 3%

Note: Limited support

available for software application usage

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About Common ServicesContact IT Help Desk or view it.mst.edu for details

Desktop Enhancement Program – IT-funded, 4-year replacement cycle for office desktop system, coordinated

annually with department representative

File storage – Personal “S: drive”, 25GB, internet accessible via VPN, DFS, SFTP, backed up by

IT for disaster recovery. You should always make your own copy of important data– Departmental “Y: drive”, use and size varies, check with department

Procurement of hardware and software– Assistance to purchase any type of computing technology: PCs, printers, storage

devices, projectors, software licenses, etc. See http://it.mst.edu/services/purchasing/ for details

On-site Technology Support – On-site installation, upgrades, relocation, configuration, troubleshooting, repair for

PCs, printers, peripherals, software

it.mst.edu > Services

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Email – Exchange 2010, hosted by UM System DoIT– See http://it.mst.edu/services/email/faculty-staff/ for details about setting up email on your

personal devices such as home systems, smart phones, etc. – Web access to email: minermail.mst.edu – Automatic SPAM filtering and quarantine services (see https://postini.mst.edu to recover filtered

email)– Students use Outlook Live or Gmail (rather than Exchange)

PeopleSoft Systems – Joe’SS (student information), Grants, Finance, Human Resources, hosted by UM – Functional support from Registrar, Sponsored Research, Accounting, HR respectively

Telephones (VoIP, cell)– Usually coordinated for you through department contact– See http://it.mst.edu/services/phones/ for more information

GoogleApps – Used for collaborative websites, sharing files, NOT official business records or student personal

information – Google Groups are used as “listserv” email distribution– See http://it.mst.edu/services/google-apps/ for activation instructions

More About Common ServicesContact IT Help Desk or it.mst.edu for details

it.mst.edu > Services

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Specialized IT support for your research activities

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Research Support Servicesresearchsupport.mst.edu

• Problem management for research technology issues• Research support consulting in

– Numerically Intensive Computing– Data Collection and Analysis (including sensors)– Electromechanical Systems

• Linux support• Custom cluster design, procurement, installation, and hosting

services for funded research• Custom designs and consulting for data collection and

electromechanical systems• Campus research equipment inventory database (in development)• Annual Research Technology Day

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Research Computing Facility• Numerically Intensive Computing (NIC) cluster

– Primarily for student and academic use– Current specifications

• Total of 991 CPUs across 180 hosts• 2914 GB of RAM• 56,255 GB of scratch disk space• 12TB of user storage space• 1.2 Teraflops• Upgrades in compute nodes, storage, high speed networking in progress

• Further upgrades this year• Funded-research cluster hosting available• S&T participates in Internet2 research network

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More Tips on Research Computing

• Researchers are encouraged to consult with IT’s Research Support Services group in the early stages of formulating a research project

• Research should always be performed using research accounts, not individual SSO accounts for faculty, staff or students– Research volumes for file storage are allocated

upon request, 200GB default. Additional allocation available for nominal fee

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Specialized IT support for your instructional activities

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Educational Technologyedtech.mst.edu

Educational Technology (EdTech) provides specialized support to help you find and use technology efficiently and effectively to improve student learning

How EdTech can help you:– eLearning & course design services– Learning technology support

• Blackboard, Tegrity, Clickers, etc.– Computer Learning Centers (CLCs)

& Classroom Technology– Annual Teaching and Learning Technology Conference during

St. Pat’s Spring Recess

edtech.mst.edu

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eLearning and Course DesignTeaching and Learning First, Technology Second

Instructional design consultation and course redesign supportInstructional technology consultation and usage support

• In-person, classroom walk-throughs, faculty learning communities

Content development support • Video captioning, video production, Blackboard course building, clicker

slide construction

eStudio• A resource for instructors to explore, learn, and use new and emerging

media and technologies for creating course content to enhance student learning

edtech.mst.edu

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Learning TechnologyAnywhere Technology

• Blackboard – course materials, assignments, discussion boards• Bb Collaborate – online office hours, remote presentations, student

collaboration• Tegrity – lecture capture to enhance student learning, remote proctoring• Respondus, Diploma – online assessments (quizzes, exams)• Google Apps for Education – enhance student group collaboration• Various resources to help you manage your online instructional

content more efficiently• Virtual CLCs – expanding pilot to allow access to CLC software anywhere

EdTech can help you with many more learning technologies See edtech.mst.edu/support

edtech.mst.edu

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CLCs & Classroom TechnologyOn-the-Ground Technology

• 900+ computers in 115+ locations (80 classrooms, 37 CLCs)

• Classroom systems are built to support classroom presentations in a standardized easy-to-use way

• “Clicker” (student response system) support• CLCs systems share a common base installation build,

with discipline-specific software added as needed to support classwork. See edtech.mst.edu/clc

• Software needed in CLCs must be requested during the request window that occurs each fall and spring semester, in order for the software to be available the following semester

• You will receive email notifications announcing the CLC Software Request window

edtech.mst.edu

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IT Communication ChannelsWays IT tells you what is going on

IT Website – it.mst.edu – General information about services, self-help information, etc.

eConnection (employee and student versions) – econnection.mst.edu – General announcements; comes to your email and online

IT Press - itpress.mst.edu– Collected announcements, news articles, scheduled outages and maintenance

EduMine – Relevant instructional, research, Library, CERTI announcements; comes to

your emailEdTech Connect – edtechconnect.mst.edu

– Blog of articles and announcements related to educational technologyTargeted emails

– Various targeted emails based on known usage (e.g. Blackboard instructors, specific software users, eLearning Community of Practice)

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Other Information

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Who is IT?

76 staff members (~60 student employees)– Includes specialists and experts in:

• Information Security• Application Development and Web Support• Servers and Desktop Infrastructure• High Performance Computing and Electromechanical Systems• Data Collection and Analysis• Communications and Project Management• Database Administration• Instructional Technology and Instructional Design• Network Engineering and Administration• Customer Technology Support

it.mst.edu > About IT > Organizational Structure

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Faculty Profile Directory

• Faculty web profiles are provided and seeded with data generated from the Scholar’s Mine and other institution database sources

• Faculty can update their faculty profile with photo and bio information

• Go to people.mst.edu Click View Faculty Profiles or Faculty Profile Editor

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Faculty Advisory Committeefacultysenate.mst.edu/InforTechnology.html

Information Technology/Computing Committee (ITCC)– Standing committee of the Faculty Senate– Representative from each academic department,

undergraduate and graduate students– Monthly meetings during fall and spring semesters– Dr. Don Wunsch, chair

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Questions? Ask IT

• Call our on-campus Help Desk: (573) 341-4357 (HELP)– Talk to a campus support agent 8a-6p M-F

– Leave message after hours

• Submit a ticket online: help.mst.edu

• Visit our Walk-In Center: 1st floor Library– First-come, first-served, 10a-4:30p M-F, or as posted

• Find answers and self-help tutorials online: it.mst.edu– Blog-format outage information itpress.mst.edu

Thank You for Your Attention