Information Technology for Management (6th Edition)

Information Technology for Information Technology for Management (6Management (6thth Edition) Edition)

Turban * Leidner * McLean * WetherbeTurban * Leidner * McLean * Wetherbe

20082008

Transforming Organizations in the Digital Economy

Information Technology for ManagementInformation Technology for Management

The book is divided into six major parts, composed of 17 regular chapters The book is divided into six major parts, composed of 17 regular chapters supplementary by six Technology Guides.supplementary by six Technology Guides.

Features of this TextFeatures of this Text Chapter Outline.Chapter Outline. Learning Objectives.Learning Objectives. Opening Cases.Opening Cases. ““IT at Work” Boxes.IT at Work” Boxes. ““A Closer Look” Boxes.A Closer Look” Boxes. Managerial IssuesManagerial Issues MinicasesMinicases Online Chapter Resources (Online Chapter Resources (www.wiley.com/college/turbanwww.wiley.com/college/turban)) Exercises, Projects, and Internet ExercisesExercises, Projects, and Internet Exercises Group AssignmentsGroup Assignments ReferencesReferences AppendixAppendix GlossaryGlossary

Organization of the BookOrganization of the Book

Part I : Part I : IT in the Organization.IT in the Organization. Part I Part I gives an overview of IT in the organization. gives an overview of IT in the organization. Chapter 1 introduces the drivers of the use of Chapter 1 introduces the drivers of the use of information technology in the digital economy information technology in the digital economy and gives an overview of information systems and gives an overview of information systems and IT trends. Chapter 2 presents the and IT trends. Chapter 2 presents the foundations of the information systems and foundations of the information systems and strategic use.strategic use.

1. Organizational Performance: IT Support and Applications

2. IT Support Systems: Concepts and Management

Organization of the BookOrganization of the Book

Part II : Part II : IT Infrastructure.IT Infrastructure. This part This part introduces to the two majors building introduces to the two majors building blocks of IT : data and networks (the other blocks of IT : data and networks (the other building blocks are covered in the Online building blocks are covered in the Online Technology Guides). Both parts include Technology Guides). Both parts include basic infrastructure and most common basic infrastructure and most common applications.applications.

3. Managing Data: Databases and Warehousing4. Network Computing for Collaboration

Organization of the BookOrganization of the Book

Part III : Part III : The Web Revolution.The Web Revolution. The The two chapters in the Part III introduce the two chapters in the Part III introduce the Web-based technologies and applications, Web-based technologies and applications, starting with the topics of e-commerce and e-starting with the topics of e-commerce and e-business (Chapter 5), and is followed by business (Chapter 5), and is followed by mobile and wireless computing in Chapter 6.mobile and wireless computing in Chapter 6.

5. E-Commerce and E-Business6. Wireless Devices and their Applications

Organization of the BookOrganization of the BookPart IV : Part IV : Organizational Applications.Organizational Applications.

Part IV begins with the basics: IT applications in Part IV begins with the basics: IT applications in transaction processing, functional applications, and transaction processing, functional applications, and integration of functional systems (Chapter 7). We integration of functional systems (Chapter 7). We then cover supply chain management, Web-based then cover supply chain management, Web-based enterprise systems, customer relationship enterprise systems, customer relationship management (CRM), and business process management (CRM), and business process management (BPM) (Chapter 8). Chapter 9 management (BPM) (Chapter 8). Chapter 9 focuses on interorganizational and global systems.focuses on interorganizational and global systems.

7. IT Compliance: Functional Applications and Transaction Processing8. Understanding Enterprise Systems : Supply Chains9. Global and Interoranizational Information Systems

Organization of the BookOrganization of the BookPart V : Part V : Managerial and Decision Support Managerial and Decision Support

Systems.Systems. Part V discusses the many ways Part V discusses the many ways information systems can be used to support the day-to-information systems can be used to support the day-to-day operations of a company, with a strong emphasis on day operations of a company, with a strong emphasis on the use of IT in managerial decision making. The three the use of IT in managerial decision making. The three chapters in this part address some of the ways chapters in this part address some of the ways businesses are using IT to solve specific problems and businesses are using IT to solve specific problems and to build strategic, innovative systems that enhance to build strategic, innovative systems that enhance quality and productivity. Special attention is given to quality and productivity. Special attention is given to innovative applications of knowledge management, innovative applications of knowledge management, business intelligence and predictive analysis.business intelligence and predictive analysis.

10. Managing Knowledge11. Corporate Performance Management and Business Intelligence12. Managerial Decision Making and IT Support Systems

Organization of the BookOrganization of the BookPart VI : Part VI : Implementing and Managing IT.Implementing and Managing IT. Part Part

VI explores several topics related to the implementation, VI explores several topics related to the implementation, evaluation, construction, and maintenance of information evaluation, construction, and maintenance of information systems. First we cover use of IT organizations and for systems. First we cover use of IT organizations and for strategic advantage including the topic of IT planning. Then strategic advantage including the topic of IT planning. Then we consider several issues ranging from economics of IT, to we consider several issues ranging from economics of IT, to acquiring (building or outsourcing) information systems, to acquiring (building or outsourcing) information systems, to the management of IT resources and IT security. Finally, the management of IT resources and IT security. Finally, Chapter 17 assesses the impact of IT on individuals, Chapter 17 assesses the impact of IT on individuals, organizations, and society.organizations, and society.

13. IT: Strategic Objectives and Planning14. Economics of IT15. IT Application Acquisitions and Options16. Establishing and Managing IT Security17. Impacts of IT an Individuals, Organizations, and Society

Technology GuidesTechnology Guides

HardwareHardwareSoftwareSoftwareData and DatabasesData and DatabasesTelecommunicationsTelecommunicationsThe Internet and the WebThe Internet and the WebA Technical View of System Analysis and A Technical View of System Analysis and

DesignDesign

Online at wiley.com/college/turban

Chapter 17 and the “Techguides are available online @ www.wiley.com/college/turbanAnd the CD on the back cover

CD on the back cover of this book

CD from John Wiley Sons (Asia) Pte Ltd

Example:Example: Appendix 1AAppendix 1A

Michael E. Porter ‘s Five Michael E. Porter ‘s Five Competitive Forces Competitive Forces

GlossaryGlossary......……Business intelligence (BI)Business intelligence (BI) Category of applications for gathering, Category of applications for gathering,

storing, analyzing, and providing access to data to help enterprise users storing, analyzing, and providing access to data to help enterprise users make better decisions.make better decisions.

........……....Radio frequency identification (RFID)Radio frequency identification (RFID) Generic term for Generic term for

technologies that use radio waves to automatically identify individual items.technologies that use radio waves to automatically identify individual items.

……………………..

To transform a wired campus to a To transform a wired campus to a wireless…..Dartmouth has made wireless…..Dartmouth has made many innovative usages of the many innovative usages of the systems….systems….

Example:Example: MinicaseMinicase

Dartmouth College Dartmouth College Goes Wireless Goes Wireless Student body: About 5,700 undergraduate and graduate students.

Faculty and staff: About 1,900.Access points: 1,400 Wireless network users: About 7,000 connections a day; the busiest time is late afternoon.

http://www.dartmouth.edu/

Example:Example: IT at Work 6.3IT at Work 6.3

Nextbus : A superb Nextbus : A superb Customer Service Customer Service

How NextBus Works (Online). Available: http://www.nextbus.com/corporate/works/index.htm[2007, November 13].

Thank you for your attention.Thank you for your attention.