Information Technology Availability Center Daily Infrastructure Report Tuesday, June 15, 2010 Quick Reference Card Infrastructure Incidents Data Network UH Systems CVN Environmentals IT Security Network Availability Statistics Core Routers Distribution Switches Access Switches Secondary Data Center Peoplesoft Systems Critical Systems Cullen Oaks Bayou Oaks Infrastructure Tests Phone Systems Voicemail Systems Virtual Private Networking SiteScope A & P Statistics DNS Services E-Mail Services Web Tech Services BAC Statistics Secondary Data Center (Mail) Exchange - Outlook Web Access Digital FAX Services Mail - Web Access PeopleSoft Change Management PeopleSoft Finance PeopleSoft SA/HR WebCT Vista Blackboard Vista Sophos Information Sophos Pure Message Tropical Weather Information No Storms Present Change Management CMC Events CMC Calendar Infrastructure Incidents Data Range: 11/16/09, 0600 – 11/17/09, 0600 No Incidents Minor Service Affecting Incidents Major Service Affecting Incidents University of Houston Weather IT Availability Center Back to Top Data Network 11/16/2009, 0748 - 1017: Monitoring lost contact with multiple network switches at Cullen Oaks G building. A network analyst examined management configuration and was able to restore services. Inquiry # 153725 is closed. UH Systems No Incidents Compressed Video Network No Incidents Environmentals No Incidents IT Security No Incidents
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Data Network11/16/2009, 0748 - 1017: Monitoring lost contact with multiple network switches at Cullen Oaks G building. A network analyst examined management configuration and was able to restore services. Inquiry # 153725 is closed.
Distribution Switches (Medium Impact) 100 % availabilityNo Incidents
Access Switches (Low Impact) 99.84 % availability11/05/2009, 1122– Present: Monitor lost contact with a wireless access point at Cullen College of Engineering building. Telecommunication technician is waiting for an analyst to reconfigure a new WAP to replace and restore the current one. Inquiry # 163151 is pending.
Secondary Data Center (SDC) 100 % availabilityNo Incidents
PeopleSoft Systems (PSFT) 100 % availabilityNo Incidents
Critical Systems (CRSYS) 100 % availabilityNo Incidents
Cullen Oaks (UHCO) 98.44 % availability11/16/2009, 0748 - 1017: Monitoring lost contact with multiple network switches at Cullen Oaks G building. A network analyst examined management configuration and was able to restore services. Inquiry # 153725 is closed.
Secondary Data Center (Mail)Availability: 99.996 %
Alerts sent: 0 (0 with critical severity)
Total transactions: 24189
Failed transactions: 1
Summary of Events
11/16/2009, BPMUH564 reported a failed Options due to an error occurred.
Digital Fax ServiceAvailability:
Alerts sent: 0 (0 with critical severity)
Total transactions: 144
Failed transactions: 0
Summary of Events
No Incidents
Mail - Web AccessAvailability: 98.712 %
Alerts sent: 1 (0 with critical severity)
Total transactions: 15921
Failed transactions: 205
Summary of Events
10/06/2009, 0000 - Present: Multiple sites reported failed Address Book transactions. Frame not found in browser/dialog errors occurred. These repeated errors have been occurring for several days and have not been addressed by administrators.
11/16/2009, 2009: BPMUH501 reported a failed URL Web Page transaction due to the host could not be resolved..
Other Spam Virus Total Linear (Virus) Linear (Spam) Linear (Other)
Tropical WeatherInformationData Range: June 1st Thru November 31st
Probability of Formation
Low - <20%
Medium – 20% - 50%
High - > 50%
Tropical Weather Outlook Discussion
Source Data: Here
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Graphical Tropical Weather Outlook
ScheduledCMCEventsData Range: Next 7 days
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10/26/2009, 0700 – 01/08/2010, 1700: Install 400kVA UPS. Commence installation of Liebert 400kVA Uninterruptible Power System (UPS) which is replacement for the removed 125kVA UPS. Impact set to Very High if not done; Computing Center will not be able to add additional equipment to the power infrastructure. Risk - To protect systems, systems will be required to shutdown during cutover of power.POC: Savage, James DChange No: 00003516Status: Approved
11/17/2009, 0500 -11/18/2009, 0800: Vmware Virtual Center upgrade to Vsphere 4 Vcenter. UpgradeVmware Virtual Center to the new version Vcenter - This work is a reschedule from an earlier item and is non-service affecting in the application of the upgrade. centralize enterprise virtual server management console won't be available, but management of systems and virtual Hosts will be available via direct connect and VM's wont' be affected as it does not touch the ESX host systems.POC: Frankfort, DavidChange No: 00003548Status: Approved
11/20/2009, 0400 - 0800: MS Patch install on Turning.cougarnet.uh.edu(prod). Install MS Patches on Turning.cougarnet.uh.edu(prod).POC: Gillit, JodyChange No: 00003542Status: Approved
11/20/2009, 0500 - 0800: Microsoft Updates Managed Servers. Microsoft Monthly updates and security patches. Install and reboot.POC: Frankfort, DavidChange No: 00003560Status: Pending
11/20/2009, 0500 -0800: MKeo Microsoft Monthly Security Patches Part2. Urgency: High - Majority of Patches are Security Related.Keo Microsoft Monthly Security Patches Part2. Category: Division of Labor. DES1, DES2, ECSSQL2,ECSCL1, ECSCL2, Lucerne, Geneva, QuestionMark1, QuestionMark2, TSSEPO2, Desktop2, Zurich, EcsEpo-test, Alertus, NetDoc. These servers are to be completed as part of the division of labor do not have test environments and being split over two weekends due to Maintenance Window Contraints. Impact LOW:POC: Michael, KeoChange No: 00003529Status: Approved
11/22/2009, 0600 - 1200: MS Patches for Data Warehouse (prod) Apply MS patches to servers: Wahoo, Redfish, Flounder, Cobia. DataWarehouse Windows Servers.POC: Gillit, JodyChange No: 00003541Status: Approved
11/22/2009, 0600 -1200: MS Patch Install on PS Prod Servers. Install MS patch on servers: psuh1, psuh4, psuh5, psuh6, psuh7, psuh11, psweb1, acauddev, psacauddev , psimgprd. POC: Gillit, JodyChange No: 00003540Status: Approved
ChangeManagementCalendar
June, 2010Change Calendar
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Sunday Monday Tuesday Wednesday Thursday November 01
All Day - A : Open : Install 400kVA UPS 00:01 - A : Open : Exchange: Move mailboxes (no voicemail) 06:00 - 14:00 - A : Completed : MS Patches & RegEdits for Data Warehouse Prod 07:00 - 10:00 - A : Open : Cribbage Maint 07:00 - 14:00 - A : Open : RHEL Remedy Maint 08:00 - 09:00 - A : Completed : Move UC-UCU uplink 09:30 - 12:00 - A : Open : Replace memory in phoenix 22:00 - 23:40 - A : Completed : Adjust time zones for legacy ip telephony phones
November 02All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail) 12:00 - 16:00 - A : Completed : Upgrade Raiser 's Edge Software on Blackbaud 16:00 - 16:30 - A : Completed : Change Wireless Firewall NAT/PAT Assignments
November 03All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail)
November 04All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail) 18:00 - 18:30 - A : Completed : Reset TFTP service on CallManagers
November 05All Day - A : Open : Install 400kVA UPSAll Day - A : Open : Exchange: Move mailboxes (no voicemail)
November 08All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail) 21:00 - 23:00 - A : Open : Adjust time zones for legacy ip telephony phones
November 09All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail)
November 10All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail)
November 11All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail) 20:00 - 22:00 - A : Open : AnchorPoint Data Restore 21:00 - 23:59 - A : Open : MS Sec Updates UHPCI systems
November 12All Day - A : Open : Install 400kVA UPSAll Day - A : Open : Exchange: Move mailboxes (no voicemail)04:00 - 04:15 - A : Open : Create Static ARP entry for UH Mail servers05:00 - 06:00 - A : Open : Reset CRS Engine (ACD services) 12:00 - 15:00 - A : Open : MS Sec Updates UHS DCs 21:00 - 23:59 - A : Open : MS Sec Updates Cougarnet DCs 21:00 - 23:59 - A : Open : MS Sec updates ER DCs
November 15All Day - A : Open : Install 400kVA UPS 04:00 - A : Open : Exchange: Move mailboxes (no voicemail) 04:00 - 08:00 - A : Open : MS Patch install on SYSDATA 06:00 - 12:00 - A : Open : MS Patches for Data Warehouse Tst/Dev 06:00 - 14:00 - A : Open : Apply RHEL Updates on Hershey Singularity System 06:00 - 14:00 - A : Open : PSUH1 - Extend c:\
November 16All Day - A : Open : Install 400kVA UPS
November 17All Day - A : Open : Install 400kVA UPS 05:00 - A : Open : Vmware Virtual Center upgrade to Vsphere 4 Vcenter
November 18All Day - A : Open : Install 400kVA UPS 08:00 - A : Open : Vmware Virtual Center upgrade to Vsphere 4 Vcenter
November 19All Day - A : Open : Install 400kVA UPS