Information Technology Assessment Board Report San Jose Evergreen Community College District December 13, 2011
Information Technology
Assessment
Board Report
San Jose Evergreen
Community College District December 13, 2011
From CampusWorks
• Carol Thomas
General Manager and CIO
CampusWorks Inc
• Liz Murphy
Chief Executive Officer
CampusWorks Inc
From Bunker Hill Community
College via Skype
• Jesse Thompson
Executive Vice President
4
About CampusWorks Inc.
• Exclusive community college focus
since 1999
• Independent & unbiased
• Higher education expertise in all
employees
• Core competencies include assessment
and planning activities
Acknowledgements
• The entire CampusWorks Inc. team would like to
acknowledge the welcome we received on campus.
• Staff, faculty, administrators and students were open
and frank in their conversations with us.
• The San Jose Evergreen Community College
District, Evergreen Valley College, San Jose City
College, and the Workforce Institute communities
provided us with thoughtful feedback about their
work.
• We appreciate the time everyone took from their
busy schedules to accommodate our information
gathering sessions.
Assessment Overview
Assessment Requirements
• Conduct an assessment of
Information Technology services
throughout the District
• Provide a written report reflecting
these findings
• Provide summary presentations to the
Colleges
• Provide presentation to Board of
Trustees
Assessment Goals
• Understand the current technology
environment
• Position the District and Colleges to
address the challenges that emerge
• Leverage the investments in time,
money and hard work
On-Site Visit Atmosphere
• High degree of participation
• High level of commitment to the
institution and students
• Tentative hopefulness
• Desire to see results, from this
assessment and from significant prior
work
Assessment Components
• Administrative systems
• Academic technology
• Network and infrastructure
• Desktop computing
• Planning
Industry Best Practices
Key Principles
• Stewardship
• Discipline
• Systems
SJECCD Technology Snapshot
• Absence of senior level technology
leadership
• Missing technology governance
framework
• Insufficient technology plans to
ensure confidence in technology
investments
• Challenges leveraging the prior
technology investments
SJECCD Technology Snapshot
• Underfunded life cycle replacement
• Underutilized Datatel Colleague
administrative system
• Limited or no documented policies
and procedures related to Datatel use
• Relatively low adoption of course
management system (Moodle)
• No student email system
SJECCD Technology Snapshot
• Robust and stable network, based on
current demand
• Relatively broad coverage of
classrooms with technology
Moving Forward
Stages
Remediation & Change
Stabilization Moving Forward
46
Remediation and Change
• Seasoned, executive-level technology
leadership
• Transparent and inclusive technology
governance process
• Comprehensive technology plans, aligned
with other institutional plans, and
including associated budgetary
implications
47
Stabilization
• Integrated administrative system
• Instructional technology
improvements, aligned with
academic vision
• Leverage investments
• Continual process improvement
• Ubiquitous availability of services
48
Moving Forward
• Showcase for efficiency and
effectiveness in the use of technology
in challenging times
• New and innovative programs
• Enhanced service delivery
• Secure and stable platforms
• Continued application of evolving
best practices
49
Strategic Recommendations
• Position the College toward its service goals,
leverage prior investments and ensure wise
investments in the future through distinctive
practices in
– Technology Leadership
– Technology Governance
– Business Process Review
– Technology Support
– Technology Planning
Questions?