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Information Systems Stratergic Management: An integrated ... · PDF fileThis textbook is a comprehensive guide to the strategic management of information systems (IS) within businesses

Feb 17, 2018





    Steve Clarke goes beyond the typical compendium of conventionalideas about information technology and strategic planning. Hisdistinctive approach to the strategic management of informationsystems will appeal to those who wish to study information systemsstrategy from a critical perspective.

    Dr Frederick Wheeler, University of Bradford Management Centre

    A major strength of this book is that it does what it sets out to do,revealing that the new approach to information systems strategicmanagement should be based upon information requirements and not upon technology. This will be an ideal text for bothundergraduate and postgraduate students on courses within thedisciplines of business or information systems.

    Lesley L. H. Kimber, Southampton Institute

  • This textbook is a comprehensive guide to the strategic management ofinformation systems (IS) within businesses and public sector organisa-tions, seeking to integrate the two, often disparate, domains of strategicmanagement and information systems. An overriding theme is the needto manage information systems as a mixture of technical and social issues,within a broader organisational context. Corporate strategy and ISapproaches are expanded and developed throughout the book, and usedto synthesise a new strategic framework for information systems.

    Key issues covered include:

    the essence of corporate strategy; IS strategy from both practical and theoretical perspectives; contemporary IS strategic issues; the technical versus social debate in IS and corporate strategy; ways forward for the application of strategic thinking in the IS domain; the integrated nature of corporate strategy and information systems as

    a basis for IS strategic management.

    Incorporating pedagogical features such as chapter introductions and sum-maries, learning objectives, review and discussion questions, case exercisesand a comprehensive instructors guide, Information Systems StrategicManagement is an ideal resource for students specialising in informationsystems management and those undertaking MBA programmes.

    Steve Clarke is Reader in Systems and Information Management at theUniversity of Luton. His research interests include social theory andinformation systems practice, strategic planning for information systems,and the impact of user involvement in information systems development.

  • ROUTLEDGE INFORMATION SYSTEMS TEXTBOOKSSeries Editors: Steve Clarke, Brian Lehaney both of Luton Business Schooland D. Rajan Anketell, Anketell Management Services

    This major new series in information systems consists of a range of textswhich provide the core material required in the study of IS at under-graduate, post-graduate and post-experience levels. Authors have beenchosen carefully for the scope of their knowledge and experience, providinga series designed for a range of abilities and levels. Students studying fora HND, BA, BSc, DMS, MA, MBA, or MSc in information systems,business or management will find these texts particularly useful.

    1. Security and Control in Information SystemsA guide for business and accountingAndrew Hawker

    2. Information Systems Strategic ManagementAn integrated approachSteve Clarke


    Steve Clarke


  • First published 2001by Routledge11 New Fetter Lane, London EC4P 4EE

    Simultaneously published in the USA and Canadaby Routledge29 West 35th Street, New York, NY 10001

    Routledge is an imprint of the Taylor & Francis Group

    2001 Steve Clarke

    All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers.

    British Library Cataloguing in Publication DataA catalogue record for this book is available from the British Library

    Library of Congress Cataloging in Publication DataClarke, Steve, 1950

    Information systems strategic management: an integrated approach/Steve Clarke.

    p. cm. (Routledge information systems textbooks)Includes index.1. Management information systems. 2. Strategic planning.

    3. Management information systemsCase studies. 4. Strategic planningCase studies. I. Title. II. Series.HD30.213 .C55 2001658.4012dc21 00062756

    ISBN 0415202779 (hbk)ISBN 0415202787 (pbk)

    This edition published in the Taylor & Francis e-Library, 2002.

    ISBN 0-203-16045-2 Master e-book ISBNISBN 0-203-16048-7 (Glassbook Format)

  • Remembering Sylvia Clarke,as I do so often, regardless of the passing years.

  • Contents

    List of figures xivList of tables xviPreface xviiAcknowledgements xxi


    Chapter summary 3

    1 Information systems 5Introduction 5Learning objectives 7Information systems as a domain 7From technology-based to human-centred approaches 8Combining technology-based and human-centred

    approaches: mixed methods 15Information systems as social systems 18Conclusions 20Summary 20Review questions 20Discussion questions 21

  • Case exercise 21Further reading 22References 22

    2 Lessons from corporate strategy 25Introduction 25Learning objectives 26Corporate strategy: plans or patterns? 26Strategy: the planning view 28Strategy as patterns of activity 31An integrated view of strategy 33Strategic issues in different contexts 35Conclusions 38Summary 40Review questions 40Discussion questions 40Case exercise 41Further reading 41References 42

    3 Information systems strategy: the theoretical foundations 43Introduction 43Learning objectives 44Social theory: the paradigm problem 44Social systems theory, information systems and strategy 51Critical social theory 52Critical systems thinking 53Conclusions 59Summary 60Review questions 60Discussion questions 60Case exercise 61Further reading 61References 62

    C O N T E N T SX


    Chapter summary 67

    4 Information systems strategy and system failure 69Introduction 69Learning objectives 70Toward a classification of information systems failure 70User involvement and information systems success 77Action research: involving users in the strategic and

    operational process 81Conclusions 83Summary 84Review questions 84Discussion questions 85Case exercise 85Further reading 86References 86

    5 Strategic alignment 89Introduction 89Learning objectives 90The alignment problem 90The process of strategic alignment in practice 94Determining the current status of IS and corporate

    strategic planning in the organisation: the IS map 96Strategic action 100Conclusions 108Summary 108Review questions 109Discussion questions 109Case exercise 109Further reading 110References 111

    6 Competitive advantage from information systems 113Introduction 113Learning objectives 114Porters three generic strategies 114Competitive advantage from information technology,

    information systems or information? 115

    C O N T E N T S XI

  • The sustainability of competitive advantage from information 122

    Planning for competitive advantage from information 123Frameworks for the analysis of competitive advantage 123Information as a strategic resource 126Conclusions 126Summary 127Review questions 127Discussion questions 127Case exercise 128Further reading 129References 129

    7 Structure, culture and change management in information systems 131Introduction 131Learning objectives 132Organisational structure and culture 132Organisational structure 134Organisational culture 135Managing strategic change 138Strategic change and information systems 141Toward a framework for information systems change

    management 143Conclusions 147Summary 148Review questions 148Discussion questions 149Case exercise 149Further reading 151References 151


    Chapter summary 155

    8 Planning and formulating information systems strategy 157Introduction 157

    C O N T E N T SXII

  • Learning objectives 158Information systems as a domain 158Corporate strategy: plans or patterns 159Strategic alignment 162Competitive advantage 163A reconceptualisation: information systems strategic

    management (ISSM) 164Conclusions 167Summary 167Review questions 168Discussion questions 168Case exercise 168Further reading 169References 169

    9 The future of information systems strategic management: a technical or social process? 171Introduction 171Learning objectives 172Information systems as social systems 172Social systems 175Critical systems 177A critical approach to information systems: beyond

    Habermas 180ISSM as critical systems practice 182Conclusions 185Summary 185Review questions 186Discussion questions 186Case exercise 186Further reading 188References 188

    Index 191

    C O N T E N T S XIII

  • Figures

    1.1 Four paradigms for the analysis of social theory 19

    2.1 A planning framework for strategy 292.2 Strategy as a pattern or plan 342.3 An integrated view of strategic approaches 34

    3.1 A categorisation of approaches to IS 453.2 The social validity of hard, soft and critical approaches 543.3 A critical framework for information systems strategy 57

    4.1 A descriptive model of user involvement 78

    5.1 Extended strategic alignment model 925.2 A strategy execution perspective 975.3 A technology potential perspective 985.4 A competitive potential perspective 995.5 A service level perspective 995.6 The process of strategic alignment 1005.7 Structu

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