Information Systems for Production and Operations Management The European Quality Observatory ICALT 2003, Athens, Greece Jan M. Pawlowski University of Duisburg-Essen [email protected]
Information Systems for Production and Operations Management The European Quality Observatory ICALT 2003, Athens, Greece Jan M. Pawlowski University of.
Mar 27, 2015
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Information Systems for Production and Operations Management
The European Quality Observatory
ICALT 2003, Athens, Greece
Jan M. Pawlowski
University of [email protected]
http://www.eqo.info ::: University of Duisburg-Essen - Slide2
Information Systems for Production and Operations Management
Imagine you are responsible for E-Learning-Quality...!
How do you find the right strategy, suitable criteria, a fitting policy or
manageable evaluation approaches?
What is the Quality of Quality?
http://www.eqo.info ::: University of Duisburg-Essen - Slide3
Information Systems for Production and Operations Management
An Example: Quality of Conferences
Scientific QualityNumber of Papers, Acceptance Rate, Focus of TopicsLTTF/IEEE Guidelines, Code of Practice (Reviews, Program Committee)
Networking QualityAttendees, Networking Opportunities (Events, Time, Space)Reputation, Experiences, Reviews
Organizational QualityTimeliness, Social Program, Lunch QualityGourmet Guide?
Document QualityProceedings availability, Multimedia Proceedings, IndexationPublishers Guidelines, IEEE Formats
Tests and RatingsCiao.com, Dooyoo.com: User Ratings
http://www.eqo.info ::: University of Duisburg-Essen - Slide4
Information Systems for Production and Operations Management
Diversity of Quality Approaches & Standards
LOMLOM
SCORMSCORM
SGML, XML, RDF, XHTML SGML, XML, RDF, XHTML
Author GuideAuthor Guide
ISO 9241ISO 9241
Accessibility Guidelines
Accessibility Guidelines
DIN CriteriaDIN Criteria
ASTD CriteriaASTD Criteria
Organization’s Criteria
Organization’s Criteria
ImplementLearning Scenario
Design Learning Scenario
Evaluate Learning Scenario
… …
ISO 9000ISO 9000 EFQMEFQM EFQM QAAEFQM QAA ……Management Approaches
Management Approaches
ECTSECTSQoL
Bench-marks
QoL Bench-marks
European DE Guide-
lines
European DE Guide-
lines
Media Association Certificate
Media Association Certificate
Auto Industry Standard
Auto Industry Standard
……
http://www.eqo.info ::: University of Duisburg-Essen - Slide5
Information Systems for Production and Operations Management
EQO-Partners: The House of Quality
European Quality Observatory
MMB Institute for Media and
Competence Research
University of Duisburg-
Essen
European SchoolNet
Center of Research
and Technology
Hellas
Ecole Nationale de
Ponts et Chaussées
Networking & PartnershipsNetworking & Partnerships
CEDEFOPCEDEFOP CEN/ ISSSCEN/ ISSS
DIN/ EBNDIN/ EBN National/Regional/Local Partners, e.g. LTTFNational/Regional/Local Partners, e.g. LTTF
http://www.eqo.info ::: University of Duisburg-Essen - Slide6
Information Systems for Production and Operations Management
EQO: Scope & Objectives
To facilitate a common understanding of quality from different perspectives (e.g. industry, educational sector, different stakeholders) in discussionand joined developments.
To provide one common reference frame-work for addressing important aspects/ dimensions of quality in education.
To provide the basis for a repository for quality approaches in the field of E-Learning for users (e.g. developers, teachers, CEOs, etc.).
To provide a framework of all those categories that are relevant for analysis, description, comparison, and harmonization of quality approaches in educatio.
Information Systems for Production and Operations Management
http://www.eqo.info ::: University of Duisburg-Essen - Slide7
What do you need to analyse quality approaches?
General Information
Context of Usage
Experiences
Method of Quality Approach
E-Learning-Related
Processes
EQO Conceptual Model
What? Where? Who?Description Location Contributor Language….
What? Where? Who?Description Location Contributor Language….
Who? Where?Sector Target GroupSubject ….
Who? Where?Sector Target GroupSubject ….
How?Focus Method …How?Focus Method …
For which process?Planning Framework/ ProgramCourse Development Learning Processes…
For which process?Planning Framework/ ProgramCourse Development Learning Processes…
How does it work?Experience Description General Information Context of Usage ….
How does it work?Experience Description General Information Context of Usage ….
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Information Systems for Production and Operations Management
EQO Model: Basis for a Repository
Questionnaire Repository Automation
Questionnaire Repository Automation
http://www.eqo.info ::: University of Duisburg-Essen - Slide13
Information Systems for Production and Operations Management
EQO: Functions & Benefits
Search / Browse / Create
View
Add / Edit
Adapt
Repository
Import / Export
Reference Model / Classifications
Administration / Review
Community
Discussions
Profiles
Events
Notifications
Repository:
Metadata, Relations, Profiles, ...
http://www.eqo.info ::: University of Duisburg-Essen - Slide14
Information Systems for Production and Operations Management
How to participate?
Your Contribution Contribute your experiences to our repository and let others
profit from them. We will send you an invitation to our virtual EQO-Portal launch event!
Your benefit Become a member of the European Quality Community Gain Access to new information, trends, and discussions
about Quality Approaches and their use! Share your ideas, experiences, knowledge!
http://www.eqo.info ::: University of Duisburg-Essen - Slide15
Information Systems for Production and Operations Management
Thank you for your attention
Sign up for qualityhttp://[email protected]++49-(0)201-1834061
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