1300 4200 79 [email protected] TUTOR2YOU.COM.AU Giving parents peace of mind since 2012 BUILD CONFIDENCE | GAIN MOTIVATION | IMPROVE RESULTS IN-HOME TUTORING INFORMATION PACK 2020
"The improvement that I have
seen in my child has absolutely
blown me away. "- Georgia
1 3 0 0 4 2 0 0 7 9 A D M I N @ T U T O R 2 Y O U . C O M . A U T U T O R 2 Y O U . C O M . A U
Giving parentspeace of mind
since 2012
B U I L D C O N F I D E N C E | G A I N M O T I V A T I O N | I M P R O V E R E S U L T S
IN-HOME TUTORING INFORMATION PACK2 0 2 0
contentsTABLE OF
How can Tutor2You help
What you can expect
The Tutor2You differenceHow we compareIndustry leading diagnostic assessmentsTutorsHow it worksIn-Home Tutoring PricingThe Tutor2You ValuesTerms & Conditions
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HOW CANTUTOR2YOU HELP
Identify knowledge gaps Faster results
with industry leading diagnosticassessments
B U I L D C O N F I D E N C E | G A I N M O T I V A T I O N | I M P R O V E R E S U L T S
by developing personallytailored lesson plans
with ongoing one-on-onementoring
Improve confidence andmotivation
with your local tutor to make surethey're the perfect fit for your child
Free in-home consultationand assessment
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WHAT YOU CAN EXPECT
B U I L D C O N F I D E N C E | G A I N M O T I V A T I O N | I M P R O V E R E S U L T S
We guarantee to respondto every enquiry within 1business day
Your own dedicatedcustomer servicerepresentative and theirdirect number
Regular contact fromour team throughoutthe course of the term
100% Transparency No hidden charges
Flexible payment optionsNo lock in contracts
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THE TUTOR2YOUDIFFERENCE
B U I L D C O N F I D E N C E | G A I N M O T I V A T I O N | I M P R O V E R E S U L T S
We approach education with aproactive philosophy, to give yourchild the opportunity to discoverhow they learn best and the skillsthey need to succeed. Using abroad range of scientifically basedlearning strategies andtechniques, your child will learnthe skills they need to absorbinformation faster and moreeffectively. We believe students must begiven the opportunity to learnfrom their mistakes. Usingindustry leading diagnosticassessments, including learningstyles, learning skills and subjectspecific assessments, your child’stutor can focus on coreknowledge gaps in order toensure a solid foundation.
We thrive for lasting results by improving not only your child’s knowledge andunderstanding of what they learn, but how they learn it. One-on-one mentorshipimproves confidence and maintains motivation, providing a holistic approach.
Giving parents peaceof mind since 2012
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HOW WE COMPARE
B U I L D C O N F I D E N C E | G A I N M O T I V A T I O N | I M P R O V E R E S U L T S
Note: Survey conducted during September 2016. All companies surveyed in responseto how they would approach lessons for a year 9 student struggling with maths.
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INDUSTRY LEADINGDIAGNOSTIC ASSESSMENTS
Drawing from over 2000resources you’ll receive 100%tailored reports & programsto suit your child’s needs.
B U I L D C O N F I D E N C E | G A I N M O T I V A T I O N | I M P R O V E R E S U L T S
Diagnostic assessments to helpyour child catch up and get ahead
Learning IQ and LearningStyle assessments ensureyour tutor speaks your child’slanguage, improvingeffectiveness and maximisingyour tutoring investment.
Know your child's progressevery step of the way withweekly updates from yourtutor
An industry leading Aus-Industry approved R&Dproject.
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TUTORS
B U I L D C O N F I D E N C E | G A I N M O T I V A T I O N | I M P R O V E R E S U L T S
Each and every one of our tutors undergo a stringent applicationand vetting process including:
A detailed application and screening
process covering our three pillars of
academic expertise, communication
and values fit.
Mandatory phone and face to face
interviews
Successful completion of
our 18 step Training &
Certification Program
Currently hold all relevant
Working With Children Checks
"I'm doing a bit of boasting here, but also this is to say a very big thank you toTutor2You and Tracey for the wonderful job she has done tutoring Josh. His
teacher told me that he has straight A's on his report card, that his improvementhas been out of sight this term and, best of all, he has won the Academic Excellence
Award for his grade."
- Amanda R. (T2Y Client)
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HOW IT WORKS
B U I L D C O N F I D E N C E | G A I N M O T I V A T I O N | I M P R O V E R E S U L T S
Discovery call
Complete an initialdiscovery call with yourRegional Manager todiscuss your specificneeds so that they mayselect the most suitabletutor
Schedule free in-home consultation
Your tutor will call toschedule your no-obligation Free in-homeconsultation
Initial diagnosticassessments
Your tutor will allocatesome initial diagnosticassessments to becompleted before theconsultation
Confirmed booking
Once you’ve confirmedyour booking, yourRegional Manager willprepare your bookingand invoice.
Right fit tutor
Your Regional Managerwill call the followingday to ensure the tutorwas the right fit foryour child and discusspayment options
Review and discuss
In-home consultationwith your tutor to reviewthe results and discusshow they can help
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Pre-Paid Pay-As-You-Go (PAYG)
(Post-Paid)Standard Rate
First hourper week
Need more hours?
Extra hours at onelow rate
$64 / hr
$47.5 / hr
$66 / hr
$49 / hr
$70 / hr
2020 IN-HOMETUTORING PRICING
B U I L D C O N F I D E N C E | G A I N M O T I V A T I O N | I M P R O V E R E S U L T S
Our 100% flexible pricing means we tailor the perfect booking to suit the whole family so you save money
Example: 2 hours per week x 8 weeks - Pre-Paid = $892 (Saving $228!)Notes
1. All prices Include GST2. Direct debit fees apply to Pay-As-You-Go bookings and vary depending on the chosen method of payment3. Full terms and conditions are included in this information pack
BonusesEvery Pre-Paid or PAYG booking includes complimentary access to our
industry leading online platform including:
• The successful students weekly checklist ($29 value)• Study skills training course ($99 Value)• Over 2000 resources aligned to your child needs (Priceless)
The Tutor2you Difference
Updates from your tutor after EVERY lesson
A dedicated education consultantas your designated contact
Only pay for what you use (evenwith prepaid)
Cancel at any time and receive arefund on unused lessons
Extra lessons at one low hourly rate…perfect for families or around exam time
Absolutely NO lock in contracts
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WHAT MAKESTUTOR2YOU DIFFERENT
B U I L D C O N F I D E N C E | G A I N M O T I V A T I O N | I M P R O V E R E S U L T S
Our values define us
WE'RE PROFESSIONAL
We take pride in our reliability,independence, excellent communication and
have respect for not only others butourselves. For many, these are mantras but
for us, they come naturally.
WE DON'T SYMPATHISE,WE EMPATHISE
Deep down we recognise that we're in thebusiness of helping people. We recognise
and respect the challenges that not only ourstudents but their parents face.
BE THE CHANGE YOU SEEK
Each of us should have the courage andresourcefulness to spark change, for our
students, our service and our people.Continuous improvement is a shared
responsibility, action is an individual one.
WE INSPIRE
We're confident in our abilities, as we've 'beenthere and done that'. We acknowledge that
students look up to us and as such respect theopportunity we have to make a positive and
lasting impact on our student's lives.
TERMS & CONDITIONSGENERAL
T U T O R 2 Y O U A U S T R A L I A P T Y L T D 2 0 2 0
1. Tutor2you Australia Pty Ltd is an Australian Business (ABN: 81 166 455 572) with its head office in Brisbane QLD.2. Throughout this document ‘Our’ and ‘We’ refers to Tutor2you. ‘You’ and ‘Your’ refers to the client either reading this or receiving services.
TUTORS3. All of our tutors are certified to work with children and hold valid working with children checks4. Our recruitment process includes thorough screening, including both a phone and face to face interview with every tutor.5. Although we work hard to ensure the right fit for your child, if for any reason, you’re not 100% happy with your tutor during yourconsultation or throughout the course of your booking, we’ll happily arrange another consultation with an alternative tutor.
BOOKINGS
6. Standard
Standard lesson rates apply to any bookings less than 4 weeks in duration and are booked and invoiced in advance at our publishedstandard rate.Due to their nature, standard bookings are unable to be conducted as structured remedial or extension programs.
7. Pay As You Go (PAYG) – (Post Paid)
PAYG bookings are only available on direct debit and direct debit fees will apply and vary depending on payment type chosen.Payment Plans are only available when setting up a direct debit via Integrapay.
PAYG bookings are made in advanced but invoiced weekly in arrears based on usage. Pricing is valid for each calendar week Monday to Sunday inclusive. Note that in the event that a session report is delayed, a lesson my not be invoiced until the follow week, however it will beinvoiced at the appropriate rate as if it had been invoiced on schedule.Invoices are issued every Tuesday and the direct debit will be charged on the Wednesday at the published PAYG rate at the timeof invoicing.Upon the issue of the first invoice, you will be required to set up a direct debit via Integrapay online using either a bank accountor credit card when paying the first invoice.Once set up, direct debit payments will be charged to the nominated account on the due date of any subsequent invoices.Lessons may be rescheduled throughout the course of the booking in accordance with these terms.
8. Pre-Paid
Prepaid packages must be paid up-front for a minimum of 4 weeks or more.Prepaid booking fees are based on the forecast booked usage and calculated using the published rates for first and subsequenthoursPre-paid bookings will be invoiced in one invoice due on or before the start of the booking.Where a second specialist tutor is required, a secondary booking may be added at the subsequent rates.Each booking will be issued with a separate invoicePackages are only valid for one term at a time, and the holidays either side. Lessons may be rescheduled throughout the course of the booking in accordance with these terms at no extra cost.Unused lessons are refundable at the completion of the term, or cancellation of the booking following a recalculation of the bookingfee in accordance with the pricing structure at the discretion of Tutor2you.Prepaid bookings cancelled prior to a minimum of 4 weeks will incur the standard rates at the time of the cancelation and anyremaining credit will be refunded.Payment can be made via a bank direct deposit to the bank account listed on the invoice using the invoice number as the reference. Alternatively, payment may be made online via our payment processor Integrapay via either credit card, from a bank account (Note:Processing charges do apply and are administered by Integrapay and confirmed on the checkout screen prior to payment)
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9. Early Bird Discounts
From time to time Tutor2you may make Early Bird offers available.These offers are made on strict up-front payment terms, and due payable by the Early Bird Cut-Off Date, published at the time ofbooking and irrespective of when lessons begin. Failure to pay by the early bird cut-off date will result in forfeiture of the early bird discount.
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10. Payment Terms
Dishonours - Failed or rejected transfers will incur a $10 Dishonour Fee.Overdue lessons fees may be reverted to the standard rate if more than 7 days overdue.Interest charged on overdue bills at 10%p.a. compounding monthly from the date of the invoice.Where overdue invoices exceed 28 days, debt collection may be initiated and additional debt collection fees may be levied by ourcollection agency.
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INTEGRAPAYa. Integrapay is a fully PCI compliant payment processor. To learn more about their security visithttps://www.integrapay.com.au/security-compliance/
Lessons rescheduled or cancelled 2 hours or more prior to the scheduled start time of the lesson will receive a full credit.Lessons rescheduled or cancelled within 2 hours of the scheduled start time will incur a fee equivalent to 0.5 hours at theprevailing booking rate in order to compensate the tutors for the lost opportunity.Lessons cancelled after the tutor has arrived will incur a minimum fee of 1 hour at the prevailing booking rate.
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CANCELLATION & REFUNDS11. We understand that from time to time things are going to come up, as such:
12. Upon completion or cancellation of a booking, a full credit of any unused hours will be issued in accordance with therelevant Package rates.13. Cancellation fees may be waived at the absolute discretion of management in extenuating circumstances.14. Refunds of outstanding credit will be processed on request and may take up to two weeks from the provision of bankdetails.
SOLICITATION15. Whilst a client of Tutor2you and for a period of six (6) months thereafter you agree not to directly or indirectly attempt toengage a current or past Tutor of Tutor2you with the purpose of circumventing Tutor2you.
CHANGES TO TERMS
16. Tutor2you reserves the right to change these terms at any time. Current terms and conditions will always be displayed onthe website.
TERMS & CONDITIONS