Information Management in IT Enterprises and the Outsourcing Edge

Information Management in

IT Enterprises and the Outsourcing Edge

Ravi K. ChannavajhalaChief Technology OfficerChoice Solutions Inc.

The CXO’s Balancing Act

Minimize risk:• Ensure security and continuity of

internal business operations, while minimizing exposure to external risk factors

• Regulatory Compliance

Maximize return:• Improve business results; grow

revenue and earnings, cash flow, and reduced cost of operations

Improve performance:• Improve business operations

performance end-to-end across the enterprise

• Increase customer and employee satisfaction

Increase agility:• Enable the organization to

adapt to changing business needs

© 2006-07 Choice Solutions, Inc

Your Your EnterpriseEnterprise

IT future state

Applicationmaintenance

20%Applicationinnovation

42%

Infrastructureinnovation

10%

Infrastructuremaintenance

28%

IT current state

Applicationmaintenance

30%

Applicationinnovation

23%

Infrastructureinnovation

5%

Infrastructuremaintenance

42%

Effective outsourcing – An answer to CXO’s Challenges

Truly effective outsourcing occurs when your organization can focus on innovation and not maintenance/management


Balancing Act Dilemma

If 75% of the budget is being spent on maintenance, why not leverage outsourcing for reducing costs?

Today Infrastructure Management key components Systems Management Network Management Information Management Security/DR/BCP Applications which utilize all the mentioned above

Today the corporations are spending more money on managing information (E-mails, Documents, Compliance Data, Images, Drawings, R&D data, Disaster Recovery etc.) than systems and networks combined.

As a starting point focus on Information Management strategy to reduce costs that could lead to a curb on your present and future burgeoning information repositories


Why Information Management?

We have entered the era of information-centric computing!

InformationCentric

2000 and beyond

ServerCentric

early 1960s


Distributed & Network

Centric80s & 90s

What is It?

Disk space management? Application data management? Database/Data warehouse repositories

management? Content/Document management? Messaging management (e-mail, IM)? Data retention for regulatory

compliance? Establishing critical data availability/DR

policies? Storage on demand? Panacea to all things information?


Definition – Data Collection, Organization and Management with Focus on Availability

Types of data Operational Strategic Transformational (Tactical)

Collection and organization over many data repositories or tiered structures of data

Management is policy-driven process of retaining, aging and retiring data Goal: Achieve fine-grained information lifecycle

management


Information Management Challenge?

Vendors pitching

competing technologies re-packaged

and re-named

Competing Technologies

“Oh, we have this, we have

that…..we have everything you

need and we will throw in the

kitchen sink too…”

Vendor Promises

Vendors trying to lock you into

proprietary standards with scant regard to

the open standards

Proprietary vs. Open

SANCAS

FC SASCIFS

SRM

BURA

iSCSIPFS

GNS

FC-AL

BCPSCSI

ATA

NAS

FC-SW

DRRAID

NFS ILM

CDP

SMI-S

Alphabet Soup

SaaS

SOA

N-Tier


Cut through the Cut through the clutterclutter

Apps…CM/DMCRMERP

Your Enterprise Information Management Tightly coupled applications & infrastructure

Information Stocks (Strategic, Operational, & Transformational)

Structured Data (Databases) Unstructured Data (End user files)

Infrastructure Layer (Systems, Networks, Storage, Security..)

Information Management Strategy

Goal: Achieve fine-grained information lifecycle management

Enterprise Applications LayerEnterprise Applications Layer

Information Management in an Outsourcing Perspective

Reduce capital investment considerably Reduction in equipment costs Reduction in people costs

Gain an advantage over competition Engage outsourcing firms for quicker technology adoption Enhanced agility to quickly meet the business challenges

Reduced maintenance costs Dramatically reduced TCO of information management

A well managed IT infrastructure Balancing business realities and the expectations from IT With SLAs defined with outsourced vendor, business interruptions are

managed better Additional factors such as reliability, security and availability

can be demanded from the outsourcing firm To ensure over all comfort periodic audits can be done through

an independent vendor


Services as a part of an integrated delivery model …

Enterprise IT

Business process

alignment

Application development and

integration

Systems Integration

Services

End user Workplace

Management

Application Services

Business Continuity

Infrastructure Management

Business Process

Outsourcing

Outsourcing

End User Support

Hardware/Software/Application Support

IT Education & Training


What do you need in a vendor to leverage outsourcing….


Optimize Cost

High Quality

Breadth of Services

Elasticity

Range of Services

Credentials

Industry Partnershi

ps

Strong Partnershi

p

Innovation

Global Presence

Customer Service

Global Account Mgmt

Reduced Risk

E2E solution

s

InnovationProcess Accredita-tion

Your outsourcing vendor

Conclusions

Stop throwing more money at outdated solutions It does not work! At the best a stop gap approach. Information is only going to grow and doesn’t respect “economics of

scarcity”.

Leverage available technologies and get a handle on your information management

Focus not on acquisition costs but TCO and ROI

Establish a value based on your information attributes and eventually go for tiered-data approach

For lowering costs and quick adaptability

Leverage services of principals as well as consulting companies for a consolidated policy-driven approach

Consider outsourcing where the thorny issues such as BURA, DR are involved

Call for Action


About Choice Solutions, Inc

Founded: 1991 Presence: 12 offices globally ISO9001: 2000 Certified Business Units (Lloyd’s of London) Dun and Bradstreet 2.A Credit Rating Multiple technology partnerships:

Microsoft (Gold), EMC, IBM, Adobe, APC, Symantec, Tandberg Data and others.

Named “One of the top 200 Information Technology Firms” by Dataquest (DQ) India

Tenured technology and management staff Choice branded technology solutions Outsourced support expertise 100% referable client base Dedicated to customer centric solutions and services Flexible engagement models with SLA’s to ensure

effective cost and risk management


Contact Information

[email protected]: (508) 229-0044http://www.choice-solutions.com



Information Management in IT Enterprises and the Outsourcing Edge

Documents

application data management

tco of information management

contentdocument management

information centric

information emails

era of information

things information

messaging management