Information & Communication Technology (ICT) Enabled Total Quality Management (TQM) in Library and Information Services (LIS) Keynote Address Delivered in the Sixteenth National Convention on Knowledge, Library and Information Networking (NACLIN 2013) on ‘Emerging Technologies and Innovations in Library Practices’, organized by DELNET at MNIT, Jaipur Roshan Lal Raina Indian Institute of Management Lucknow
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Information & Communication Technology (ICT) Enabled Total Quality Management (TQM) in Library and Information Services (LIS) Keynote Address Delivered.
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Information & Communication Technology (ICT) Enabled Total Quality Management (TQM) in Library
and Information Services (LIS)
Keynote Address Delivered in the Sixteenth National Convention on Knowledge, Library and Information Networking (NACLIN
2013) on ‘Emerging Technologies and Innovations in Library Practices’, organized by DELNET at MNIT, Jaipur
Roshan Lal Raina
Indian Institute of Management Lucknow December 11, 2013
Agenda
•Context•LIS Functions in Context•Challenges for LIPs•Opportunities for LICs & LIPs•Way Forward
LABOURAGRICULTURAL
ECONOMY
CAPITALINDUSTRIALECONOMY
KNOWLEDGEINFORMATION
ECONOMY
Context?
KC
Knowledge Creation
Knowledge Capture
Knowledge Use/Application
LIPs in K/I C
Not just
Facilitatorsbut
Partnersin all the three components
LIS Functions in Changed Context
ProcureProcessProvide
Not just Reading Materialsbut Essence
Challenges in Acquisitions
• Evolve Policies with Customer as the Focus
• No March Pressures• Move from traditional to modern IT
enabled procurement methods• No vendor patronage ---
competitive• E-books
Consumer Attitudes Toward E-Book Reading
Consumers are very interested in "bundling" print and digital versions of a book, with 48% of survey respondents willing to pay more for bundles.
Just over half of survey respondents would pay more for an e-book if it could be given away or re-sold.
Consumers do not distinguish between e-books published by traditional houses and independently published options when making buying decisions.
While the numbers are relatively small, there is an increase in the number of people who buy print and digital versions of a book interchangeably and a slow decline in the number of
people who exclusively buy e-books.
Len Vlahos, BISG Executive Director, said "Four years of consumer data shows clearly that e-book consumption has reached mainstream readers and has expanded well beyond early
adopter 'power readers,' but that physical books remain a popular format for many consumers, especially in certain categories. This survey provides actionable information for
companies across the industry to stay ahead of these trends."
Challenges in Processing … no less
Give it the treatment that it deserves and not overdue on this
Again, keep your ‘USER’ in focus
Use the facilities already available
Accommodate your own (local) requirements
User’s Frustration?“I don’t want to search…. I just want to find!”
“Just give me the Answer…. And make sure it’s right!”
Research has always been challenging, but there are so many resources available online today that finding an important article can feel like an impossible task.
Services
Disjointed approach to information searching and service delivery