Information Centre Presentation in Chung Tar

8/14/2019 Information Centre Presentation in Chung Tar

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Food Security ProgrammeFood Security Programme

33 rdrdFebruary, 2009February, 2009

EiEi EiEi KhinKhin


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PreviewsPreviews

ObjectivesObjectives

StrategyStrategyGuideline for staff Guideline for staff

Information flow managementInformation flow managementSummarySummary

ConclusionConclusion


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ObjectiveObjective

Listen to theListen to the VoiceVoice of communityof community

ProvideProvide Public InformationPublic Information

PromotePromote TTransparencyransparency

Build aBuild a better relationshipbetter relationship with community andwith community and buildbuildtrusttrust

Listen to both Beneficiary and NonListen to both Beneficiary and Non --beneficiarybeneficiary


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Cont.Cont.

PromotePromote the core valuethe core value of Save the Children.of Save the Children.

Identify the problem/conflict early.Identify the problem/conflict early.

Solve the problem of not only about FoodSolve the problem of not only about Food

Distribution but also other sectors.Distribution but also other sectors.e.g Health, Wash, Child Protection, livelihood etc e.g Health, Wash, Child Protection, livelihood etc ..


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Possible Subject for FeedbackPossible Subject for Feedback

To give positive or negativeTo give positive or negativefeedback about what we arefeedback about what we aredoingdoing

To ask for information/To ask for information/clarifications (about targetingclarifications (about targetingcriteria, when we will visitcriteria, when we will visittheir village whether we cantheir village whether we can

help them with something else)help them with something else)

Give us suggestions or raiseGive us suggestions or raisecomplaints/things whichcomplaints/things whichcould be done better.could be done better.

It is extremely importantIt is extremely importantwhen beneficiaries give uswhen beneficiaries give usfeedback that wefeedback that we respond respond totothat feedback.that feedback.

This helps ensure projectsThis helps ensure projectswill have the impact peoplewill have the impact peoplewant to seewant to see ..

Better programmes if weBetter programmes if welistenlisten -- clear informationclear informationfrom beneficiaries helpsfrom beneficiaries helps

usus improve.improve.


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ActionAction

ReceiveReceive

ShareShare

RESPONSERESPONSE

Feedbacks


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HOWHOWTo set Information centre in every distribution point.To set Information centre in every distribution point.

(it should be visible and open area)(it should be visible and open area)

To introduce about information centre after the publicTo introduce about information centre after the publicannouncement.announcement.

To encourage villagers to come to participate andTo encourage villagers to come to participate andexpress their opinionexpress their opinion

To listen carefully and respectfully to every person.To listen carefully and respectfully to every person.

To pay attention to every feedback from community.To pay attention to every feedback from community.


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Cont.Cont.

To know who they are and where they live?To know who they are and where they live?Where is the location of feedback come from?Where is the location of feedback come from?

To identify every existing problem.To identify every existing problem.

To raise the awareness of nutrition andTo raise the awareness of nutrition andbreastfeeding through poster, flipbreastfeeding through poster, flip --chart andchart andpamphletpamphlet

To promote current supplementary feeding byTo promote current supplementary feeding bynoodle with notorious sachets.noodle with notorious sachets.


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Guideline for recording feedbackGuideline for recording feedback

Record and write down every feedback from community in feedbackRecord and write down every feedback from community in feedbackform.form.

No need to record personal information which they dont have desNo need to record personal information which they dont have des ireireto giveto give ( e.g name, age and job)( e.g name, age and job)

Cant promise the answer will be Yes Cant promise the answer will be Yes

You will not need to answer every question they ask except you aYou will not need to answer every question they ask except you a rerefamiliar with the answer.familiar with the answer.

You will need to response them when you get specific answer fromYou will need to response them when you get specific answer fromresponsible person.responsible person.

InformatonInformaton centre during next distributioncentre during next distribution opportunity for responseopportunity for response(or public(or public announcemntannouncemnt , depending on issue)., depending on issue).


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Cont.Cont.

Dont feel anxiety when you cantDont feel anxiety when you cant

responses them immediately or to recordresponses them immediately or to recorddown the things you dont familiar with.down the things you dont familiar with.

((you just need to say, Thank you for giving feedback & we will you just need to say, Thank you for giving feedback & we will come and givecome and giveResponse in appropriate time)Response in appropriate time)

(no argument, no fighting and inpatient )(no argument, no fighting and inpatient )


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Information flow Information flow

Reviewing RespondingCollecting

Thingangone

VillageVillage

Dedugone

Food & livelihood

Hunger/Nutrition

WASH

Child Protection

Education

Health

HIV/AIDS

Yangon


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SummarySummary

1.1. What is Information Centre?What is Information Centre?

2.2. Why it is so important?Why it is so important?

3.3. When to take action?When to take action?

4.4.Who is going to take responsibility of?Who is going to take responsibility of?

5.5. How and where to set up?How and where to set up?


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ConclusionConclusion

It is our responsibility that to makeIt is our responsibility that to make

Information Centre success and roll out.Information Centre success and roll out.

Lets try as possible as we canLets try as possible as we can

Information Centre Presentation in Chung Tar

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