1 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Copyright © 2013. Infor. All Rights Reserved. www.infor.com 1 LN: v10.4 Managing the Integration Between Service and Quality Management Rollout training Campus Course Code: 02_0021040_EEN0456_ELN July 2014 Gerrit Willem Slotman, Senior Business Analyst, [email protected]
Inforln.com ERP LN 10.4 Managing the Integration Between Service and Quality Management
Jul 25, 2015
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1Copyright © 2013. Infor. All Rights Reserved. www.infor.comCopyright © 2013. Infor. All Rights Reserved. www.infor.com 1
LN: v10.4 Managing the Integration Between Service and Quality ManagementRollout trainingCampus Course Code: 02_0021040_EEN0456_ELN
July 2014
Gerrit Willem Slotman, Senior Business Analyst, [email protected]
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Agenda• Why
• Big picture
• Business value
• Pain & perspective
• Business Requirement
• How• Solution Overview
• Solution Process
• What• Solution Details
• Demo• Summary
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Non-Conformance Reports – the bigger picture• Compliance Management systems:
• Quality - ISO-9001
• Safety – AS 4801
• Environmental - ISO -14001
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Perspectives - example
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The business requirement• Create Non-Conformance Material Reports from Service• Link and existing NCMR to Service objects• Link a Disposition to a Service object
http://www.camstar.com/resources/glossary/definition-of-nonconformance-management/
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High level Process
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Call
Non-Conformance-
Disposition
Service OrderMaintenance Sales Order
Work OrderBatch Repair Work Order
Supplier ClaimCustomer
Claim
Solution Overview
Manual Link select NCMR/Claim Manual Link
Manual Link
Create Non-Conf Create Non-Conf
Manual Link
Manual Link
Manual Link
2
3
4
5
69
7
8
Service Order Activity
Work Order Activity
Out of Scope
Materials Material Resources
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Solution: the process
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Demo
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Demo• Create a NCMR from an Outgoing Subassembly• Link an existing NCMR to a Claim
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Summary: • Back to the bigger picture:
• Forced by government regulations like e.g. FDA
• Forced by (potential) customers
• Summary of: • Business Value
• Pain: not compliant, non-structured process
• Perspective: satisfied customer(s), new market share, more revenue, being compliant
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