INFM 700: Session 5 Techniques and Technologies (cont’d) Paul Jacobs The iSchool University of Maryland Wednesday, Feb. 22, 2012 This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United St See http://creativecommons.org/licenses/by-nc-sa/3.0/us/ for details
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INFM 700: Session 5
Techniques and Technologies (cont’d)
Paul JacobsThe iSchoolUniversity of Maryland
Wednesday, Feb. 22, 2012
This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United StatesSee http://creativecommons.org/licenses/by-nc-sa/3.0/us/ for details
Develop a list, for example, of five tasks, based on: What is your site about? What features are most important? What features/parts do you want exercised
You can also try to prioritize, or give them prioritized tasks
Many other possibilities
iSchool
User Studies – What to Look For
Process
Research & Strategy
Design &Documentation
Any apparent misconceptions or misunderstandings/confusion
Mistakes that were consistently made/tasks they had trouble with
Did they look frustrated?
What worked? What were they able to do?
Did they understand the site/what they were supposed to do?
What did they like/find interesting?
Did they do what was expected?
iSchool
User Studies - Exercise
Process
Research & Strategy
Design &Documentation
You’re involved in a redesign of the site www.iainstitute.org
Conduct a user study (about 20 minutes) Determine what you need to know Identify a user Present the instructions to the user Have them do the test Analyze and report
iSchool
User Studies - Analysis
Process
Research & Strategy
Design &Documentation
What did we learn about www.iainstitute.org?
What did we learn about user studies?
What would we do in real life?
iSchool
From Research to Strategy What have we learned from our research?
What do we do next?
Process
Research & Strategy
Design &Documentation
iSchool
Strategy Goal of IA Strategy
Elements of IA Strategy (e.g., TACT) What will it do? How? Impact (e.g., use of tools, technology, content, vendors,
people) How much will it cost? What are the risks?
What’s the Output?
(see, e.g., Weather.com report, MR p. 281)
Process
Research & Strategy
Design &Documentation
iSchool
The Acme Component Organization’s IA PlanSeptember 2005, Best Practices “Simplifying Information Architecture”
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