Influencing (principles of management)

INFLUENCING

FOUR BASIC MANAGERIAL FUNCTION

PlanningOrganizingInfluencingControlling

WHAT IS INFLUENCING?

INFLUENCING

It is the process of guiding the activities of organization members in appropriate directions.

Influencing involves focusing on organization members as people and dealing with such issues as morale, arbitration of conflicts, and the development of good working relationships.

It is a critical part of a manager’s job. In fact the ability to influence others is a primary determinant of how successful a manager will be.

INFLUENCING SUBSYSTEM

The primary purpose of the influencing subsystem, as already stated is to enhance the attainment of management system objectives by guiding the activities of organization members in appropriate directions.

SIX PRIMARY MANAGEMENT ACTIVITIES

Leading MotivatingConsidering groupsCommunicating Encouraging creativity and innovationBuilding corporate culture

OVERALL MANAGEMENT

SYSTEM INFLUENCING SUBSYSTEM

Input

Input

Process

Output

Process

Output

EMOTIONAL INTELLIGENCE

Emotional intelligence is the capacity of people to recognize their own feelings and the feelings of others, to motivate themselves, and to manage their own emotion as well as the emotions in relationships with others.

An individual’s emotional

intelligence is characterized by

self awareness, self motivation,

self regulation, empathy for

others, and adeptness in

building relationships.

EMOTIONALLY INTELLIGENT MANAGERS:

1.Motivate others

2. Focus on personal and organizational achievement

3. Understand others

4. Communicate efficiently and effectively

5. Lead others

6. Build successful items

7. Handle conflict appropriately

8. Change organizations appropriately

9. Manage diversity

Manage creativity and innovation

COMMUNICATION

HOW IMPORTANT DOES THE COMMUNICATION

IN THE BUSINESS?

COMMUNICATION

It is the process of sharing information with other individuals.Communication involves the process of one person projecting a message to one or more other people, which results in everyone arriving at a common understanding of the message.

INTERPERSONAL COMMUNICATION

It is the process of transmitting information to others.Sharing information with other organization members.

TO B E A SUCCESSFUL IN TERPERSONAL COMMUN ICATOR, A MANAGER MUST UNDERSTAN D THE :

How interpersonal communication worksThe relationship between feedback and interpersonal communicationThe importance of verbal versus nonverbal interpersonal communication

HOW INTERPERSONAL COMMUNICATION WORKS?

Three basic elements in interpersonal

communication:

The source/ encoder

The signal

The decoder/destination

THE SOURCE/ENCODER

The source/encoder is the person in the interpersonal communication situation who originates and encodes information to be shared with others.

THE SIGNAL

Encoded information that the source intends to share constitutes a message.

THE DECODER/DESTINATION

The decoder/destination is the person or persons with whom the source is attempting to share information.

SOURCE

ENCO-

DER

SIGNAL

DECO-DER

DESTINA-TION

SUCCESSFUL AND UNSUCCESSFUL INTERPERSONAL COMMUNICATION

Successful communication refers to an interpersonal communication situation in which the information the source intends to share with the destination and the meaning the destination derives from the transmitted message are the same.

Unsuccessful communication is an interpersonal communication situation in which the information the source intends to share with the destination and the meaning the destination derives from the transmitted message are different.

COMMUNICATION BARRIERS

Factors that decrease the probability that communication will be successful .

COMMUNICATION MACRO BARRIERS

* Are factors that hinder successful communication is a general communication situation.

COMMON MACRO BARRIERS:

The increasing need for information

The need for increasingly complex information

The reality that people are increasingly coming into contact with people who use languages other than their own

The constant need to learn new concepts cuts down on the time available for communication

COMMUNICATION MICRO BARRIERS

Are that hinder successful communication in a specific communication situation

COMMON MICRO BARRIERS

The source’s view of the destination

Message interference

The destination’s view of the source

Perception

Multi meaning words

FEEDBACK AND INTERPERSONAL COMMUNICATION

Feedback is the destination’s reaction to a message.

GATHERING AND USING FEEDBACK

To gather verbal feedback- the source

can simply ask the destination

pertinent message- related questions

To gather nonverbal feedback- the

source can observe the destination’s

nonverbal response to a message.

ACHIEVING COMMUNICATION EFFECTIVENESS

10 commandments of good communication1. Seek to clarify your ideas before

communication2. Examine the true purpose of each

communication3. Consider the total physical and human

setting whenever you communicate

4. Consult with others, when appropriate, in planning communications5. Be mindful of the overtones while you communicate rather than merely the basic content of your message

6. Take the opportunity, when it arises, to convey something of help or value to the receiver

7. Follow up your communication

8. Communicate for tomorrow as well as today

9. Be sure your actions support your communications

10. last, but by no means least: seek not only to be understood, but also to understand

VERBAL AND NONVERBAL INTERPERSONAL COMMUNICATION

Verbal communication- communication

that uses either spoken or written words

to share information with others.

Nonverbal communication- is the

sharing of information without using

words to encode thoughts.

INTERPERSONAL COMMUNICATION IN

ORGANIZATION

Organizational communication- directly relates to the goals, functions, and structure of human organizations.

FORMAL ORGANIZATIONAL COMMUNICATION

In general, organizational communication that follows the lines of the organization chart.

TYPES OF FORMAL ORGANIZATIONAL COMMUNICATION

Downward organizational communication is communication that flows from any point on an organization chart downward to another point on the organization chart.

Upward organizational communication- is communication that flows from any point on an organization chart upward to another point on the organization chart.

Lateral organizational communication is communication that flows from any point on an organization chart horizontally to another point on the organization chart.

PATTERNS OF FORMAL ORGANIZATIONAL COMMUNICATION

Serial transmission- involves passing information from one individual to another in a series.One obvious weakness of a serial transmission is that message tend to become distorted as the length of the series increases.

INFORMAL ORGANIZATIONAL COMMUNICATION

It is organizational communication that does not follow the lines of the organization chart.This type of communication typically follows the pattern of personal relationships among organization members.

PATTERNS OF INFORMAL ORGANIZATIONAL COMMUNICATION

Three main characteristics:

It springs up and is used irregularly within the organization

it is not controlled by top executives, who may not even be able to influence it.

It exists largely to serve the self-interest of the people within it.

the informal organization communication network or GRAPEVINE.

FOUR MOST COMMON GRAPEVINE PATTERNS

The single-strand grapevine

The gossip grapevine

The probability grapevine

The cluster grapevine

ENCOURAGING FORMAL ORGANIZATIONAL COMMUNICATION

Organizational communication is often called the nervous system of the organization.Formal organizational communication is generally the more important type of communication within an organization, so managers should encourage its free flow.

THANK YOU AND MABUHAY!