2021 MCMC RESEARCH SYMPOSIUM SERIES NO. 8 BEYOND THE PANDEMIC: THE ROAD TO SUSTAINABLE SOCIO-ECONOMIC RECOVERY Live Webinar, Wednesday, 7 July 2021 INFLUENCE OF COVID-19 PANDEMIC ON CASHLESS PAYMENT – CONSUMERS’ BEHAVIOURS LEAD RESEARCHER: DR. LU MING PEY University Utara Malaysia RESEARCH MEMBERS: DR. ZUNARNI KOSIM University Utara Malaysia
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INFLUENCE OF COVID-19 PANDEMIC ON CASHLESS PAYMENT ...
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2021 MCMC RESEARCH SYMPOSIUM SERIES NO. 8BEYOND THE PANDEMIC:
THE ROAD TO SUSTAINABLE SOCIO-ECONOMIC RECOVERYLive Webinar, Wednesday, 7 July 2021
INFLUENCE OF COVID-19 PANDEMIC ON CASHLESS PAYMENT –CONSUMERS’ BEHAVIOURS
LEAD RESEARCHER: DR. LU MING PEY University Utara MalaysiaRESEARCH MEMBERS: DR. ZUNARNI KOSIM University Utara Malaysia
BEYOND THE PANDEMIC: THE ROAD TO SUSTAINABLE SOCIO-ECONOMIC RECOVERY, WEDNESDAY, 7 JULY 2021
MCO
Habit of using cashSecurity issues, Financial literacy & ICT skills
Cashless payment is useful and effective
Cashless payment is easy-to-use
People of important influence his or her intention to use cashless payment
The resources and infrastructure to use cashless payment is widely available
People preferred to use cashless payment during this period
Performance Expectancy
(PE)
EffortExpectancy
(EE)
Social Influence
(SI)Facilitating Conditions
(FC)
COVID-19Pandemic(COVID)
BehaviouralIntention to Use
Cashless Payment (BI)
PE*COVID → BI 0.427***
EE*COVID → BI 0.431***
SI*COVID → BI 0.986***
FC*COVID → BI 0.628***
BEYOND THE PANDEMIC: THE ROAD TO SUSTAINABLE SOCIO-ECONOMIC RECOVERY, WEDNESDAY, 7 JULY 2021