Industry Forecast Egyptian Foodservice: The Future of Foodservice in Egypt to 2017 Reference code: FS0052MR Published: July 2013 John Carpenter House, 7 Carmelite Street, London, EC4Y 0BS, United Kingdom, Tel: +44 (0) 20 7936 6400, Fax: +44 (0) 20 7366 6813 www.canadean-foodservice.com
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Industry Forecast Egyptian Foodservice: The Future of ...Egyptian Foodservice: The Future of Foodservice in Egypt to 2017 Reference code: FS0052MR Published: July 2013 John Carpenter
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Industry Forecast Egyptian Foodservice: The Future of Foodservice in Egypt to 2017
Table 111: Egyptian Travel: Average Transaction Price by Sub-Channel (EGP), 2007–2017 ...................................... 110 Table 112: Egyptian Workplace Channel: Sales by Sub-Channel, (EGP Million), 2007–2012 ...................................... 112 Table 113: Egyptian Workplace Channel: Sales Forecast by Sub-Channel, (EGP Million), 2012–2017 ........................ 112 Table 114: Egyptian Workplace Channel: Sales by Sub-Channel, (US$ Million), 2007–2012 ....................................... 113 Table 115: Egyptian Workplace Channel: Sales Forecasts by Sub-Channel, (US$ Million), 2012–2017 ....................... 113 Table 116: Egyptian Workplace Channel: Outlets by Sub-Channel, 2007–2012 ........................................................... 116 Table 117: Egyptian Workplace Channel: Outlets Forecasts by Sub-Channel, 2012–2017 .......................................... 116 Table 118: Egyptian Workplace Channel: Sales per Outlet by Sub-Channel (EGP Thousand), 2007–2012 ................. 117 Table 119: Egyptian Workplace Channel: Sales per Outlet by Sub-Channel (US$ Thousand), 2007–2012 .................. 117 Table 120: Egyptian Workplace Channel: Sales per Outlet by Sub-Channel (EGP Thousand), 2012–2017 ................. 118 Table 121: Egyptian Workplace Channel: Sales per Outlet by Sub-Channel (US$ Thousand), 2012–2017 .................. 118 Table 122: Egyptian Workplace Channel: Transactions by Sub-Channel (Million), 2007–2012 .................................... 120 Table 123: Egyptian Workplace Channel: Transactions Forecasts by Sub-Channel (Million), 2012–2017 .................... 120 Table 124: Egyptian Workplace Channel: Transactions per Outlet per Week by Sub-Channel, 2007–2017 ................. 120 Table 125: Egyptian Workplace: Average Transaction Price by Sub-Channel (EGP), 2007–2017 ............................... 121 Table 126: Egyptian Education Channel: Sales by Sub-Channel (EGP Million), 2007–2012 ....................................... 123 Table 127: Egyptian Education Channel: Sales Forecast by Sub-Channel (EGP Million), 2012–2017 ......................... 123 Table 128: Egyptian Education Channel: Sales by Sub-Channel (US$ Million), 2007–2012 ........................................ 124 Table 129: Egyptian Education Channel: Sales Forecast by Sub-Channel (US$ Million), 2012–2017 ......................... 124 Table 130: Egyptian Education Channel: Outlets by Sub-Channel, 2007–2012 ........................................................... 127 Table 131: Egyptian Education Channel: Outlet Forecasts by Sub-Channel, 2012–2017 ............................................ 127 Table 132: Egyptian Education Channel: Sales per Outlet by Sub-Channel (EGP Thousand), 2007–2012 ................. 128 Table 133: Egyptian Education Channel: Sales per Outlet by Sub-Channel (US$ Thousand), 2007–2012 .................. 129 Table 134: Egyptian Education Channel: Sales per Outlet by Sub-Channel (EGP Thousand), 2012–2017 ................. 129 Table 135: Egyptian Education Channel: Sales per Outlet by Sub-Channel (US$ Thousand), 2012–2017 .................. 130 Table 136: Egyptian Education Channel: Transactions by Sub-Channel (Million), 2007–2012 .................................... 132 Table 137: Egyptian Education Channel: Transactions Forecasts by Sub-Channel (Million), 2012–2017 .................... 132 Table 138: Egyptian Education Channel: Transactions per Outlet per Week by Sub-Channel, 2007–2017 ................. 133 Table 139: Egyptian Education Channel: Average Transaction Price by Sub-Channel (EGP), 2007–2017 .................. 134 Table 140: Egyptian Healthcare Channel: Sales by Sub-Channel (EGP Million), 2007–2012 ...................................... 136 Table 141: Egyptian Healthcare Channel: Sales Forecast by Sub-Channel (EGP Million), 2012–2017 ....................... 136 Table 142: Egyptian Healthcare Channel: Sales by Sub-Channel (US$ Million), 2007–2012 ....................................... 136 Table 143: Egyptian Healthcare Channel: Sales Forecasts by Sub-Channel (US$ Million), 2012–2017 ...................... 137 Table 144: Egyptian Healthcare Channel: Outlets by Sub-Channel, 2007–2012 ......................................................... 139 Table 145: Egyptian Healthcare Channel: Outlets Forecasts by Sub-Channel, 2012–2017 ......................................... 139 Table 146: Egyptian Healthcare Channel: Sales per Outlet by Sub-Channel (EGP Thousand), 2007–2012 ................ 140 Table 147: Egyptian Healthcare Channel: Sales per Outlet by Sub-Channel (US$ Thousand), 2007–2012................. 140 Table 148: Egyptian Healthcare Channel: Sales per Outlet by Sub-Channel (EGP Thousand), 2012–2017 ................ 141 Table 149: Egyptian Healthcare Channel: Sales per Outlet by Sub-Channel (US$ Thousand), 2012–2017................. 141 Table 150: Egyptian Healthcare Channel: Transactions by Sub-Channel (Million), 2007–2012 ................................... 143 Table 151: Egyptian Healthcare Channel: Transactions Forecasts by Sub-Channel (Million), 2012–2017 ................... 143 Table 152: Egyptian Healthcare Channel: Transactions per Outlet per Week by Sub-Channel, 2007–2017 ................ 143 Table 153: Egyptian Healthcare: Average Transaction Price by Sub-Channel (EGP), 2007–2017 .............................. 144 Table 154: Egyptian Military and Civil Defense Channel: Sales by Sub-Channel (EGP Million), 2007–2012 ............... 146 Table 155: Egyptian Military and Civil Defense Channel: Sales Forecast by Sub-Channel (EGP Million), 2012–2017 . 146 Table 156: Egyptian Military and Civil Defense Channel: Sales by Sub-Channel (US$ Million), 2007–2012 ................ 147 Table 157: Egyptian Military and Civil Defense Channel: Sales Forecasts by Sub-Channel (US$ Million), 2012–2017 147 Table 158: Egyptian Military and Civil Defense Channel: Outlets by Sub-Channel, 2007–2012 ................................... 150 Table 159: Egyptian Military and Civil Defense Channel: Outlets Forecast by Sub-Channel, 2012–2017 .................... 150 Table 160: Egyptian Military and Civil Defense Channel: Sales per Outlet by Sub-Channel (EGP Thousand), 2007–2012
.................................................................................................................................................................................... 150 Table 161: Egyptian Military and Civil Defense Channel: Sales per Outlet by Sub-Channel (US$ Thousand), 2007–2012
.................................................................................................................................................................................... 151 Table 162: Egyptian Military and Civil Defense Channel: Sales per Outlet by Sub-Channel (EGP Thousand), 2012–2017
.................................................................................................................................................................................... 151 Table 163: Egyptian Military and Civil Defense Channel: Sales per Outlet by Sub-Channel (US$ Thousand), 2012–2017
.................................................................................................................................................................................... 151 Table 164: Egyptian Military and Civil Defense Channel: Transactions by Sub-Channel (Million), 2007–2012 ............. 153
Foodservice Foodservice is defined as the cost of all food and drink, including on-trade drinks not drunk with food, for immediate consumption on the premises or in designated eating areas shared with other foodservice operators, or, in the case of takeaway transactions, freshly prepared food for immediate consumption. Foodservice is restricted to the sale of food and drink in specific foodservice channels defined below and excludes vending machines.
Profit Sector A number of foodservice channels have been grouped together to be termed the 'Profit Sector’. These include accommodation, leisure, restaurants, retail, travel, workplace, and pubs, clubs and bars. Neither operators nor consumers, or companies in the case of the workplace channel, typically receive a subsidy for the foodservice transaction, and largely represent non-state foodservice operations.
Cost Sector A number of foodservice channels have been grouped together to be termed the 'cost sector'. These include healthcare, education, military and civil defense, and welfare and services. This sector typically represents the state’s foodservice operations.
Food Transactions
The total number of visits by individuals to foodservice locations that involve the consumption of either food, or food and drink. Drink-only transactions are excluded from transaction data, but covered in sales data; if several people visit one location at once and there is only one bill, such as a group dining in a restaurant, the number of transactions is counted as being one for each person in the group. The concept of ‘meals’ is broadly analogous to transaction data, less a typically very small amount for snack-only transactions.
Operator Selling Prices (OSP)
Operator Selling Prices represent the amount that the consumer spends on food and drinks in foodservice channels, once the foodservice operator has added on any fees and levies, and their margin. This is often known as retail sales equivalent and represents the end value of the foodservice market. All sales data is provided in OSP.
Outlet A foodservice outlet is defined as a single point of sale location which is actively
involved in the preparation and sale, or complementary provision, of food and drinks, for either immediate consumption on the premises, or in designated eating areas shared with other foodservice operators, or, in the case of takeaway transactions, freshly prepared food and drink for immediate off-premise consumption. An outlet is considered a discrete entity if all foodservice operations within it are run by the same organization, for example, a hotel that runs its own bar and restaurant represents one hotel outlet. Any concessions or franchises run at the location of another outlet are considered separate entities, for example a hotel that has a Starbucks operated by a franchisee counts as one hotel outlet and one coffee shop outlet. A license to operate all the different foodservice channels or brands at another outlet are still considered to be one outlet if these are all operated by a single provider; a caterer operating the cafes, restaurants, and staff and student canteens at a university, for example, counts as one university outlet.
Concession The grant of a license to provide foodservice operations by the owner of an outlet, such as an airport, amusement park, or hotel on that premise, typically in exchange for rent or a certain percentage of the sales or earnings to the grantor.
Residential properties that have been modified to offer paid lodging, accommodation services, and breakfast meals to guests, and where the owner-operator lives on the property. These are typically small establishments offering no more than ten private rooms for lodging.
Includes sales via on-site, non-concession restaurants, pubs, clubs and bars.
Guest Houses Locations that provide paid lodging and accommodation services to their guests with a number of rooms that are en-suite, typically offering more rooms than a B&B but fewer than 30 private bedrooms, and where the owner-operator does not live in the same property as the guests. Meals may or may not be included. This excludes all bed and breakfasts,
Includes sales via on-site, non-concession restaurants, pubs, clubs and bars.
Holiday Parks Holiday resort sites that contain collective apartments, static caravans, or homes that offer paid lodging services to guests for tourist use, either in serviced or self-catered accommodation, on dedicated shared grounds with full service entertainment offerings, and facilities and dining services. Holiday Parks are distinguished from other collectively managed holiday accommodation sites by their dedicated resort complex, and inclusive leisure facilities and entertainment services. Holiday parks do not include sites for those bringing their own caravan or tent; this is covered under caravan and camp sites.
Includes sales via on-site, non-concession restaurants, pubs, clubs and bars.
Hostels Locations that provide paid lodging services to guests with some portion of the establishment offering shared accommodation facilities, such as dormitories and shared washrooms. These locations are typically budget-oriented. Hostels exclude non-commercial accommodation provided by charities or housing associations for subsidized or non-paying guests.
Includes sales via on-site, non-concession restaurants, pubs, clubs and bars.
Hotels and Motels Locations that provide paid lodging and full guest services to their guests, typically with a continuous staff presence, and, in the case of motels, off-street parking facilities, but not necessarily meal services.
Hotel and Motel sales exclude food and drink sales through on-site conference facilities; this is covered under the Leisure channel’s Venue sub-channel. Hotels include sales via on-site, non-concession restaurants and pubs, clubs and bars.
Leisure Entertainment Locations that operate arts or Includes sales via on-
leisure pursuits that are open to the public, or upon becoming a member, for participation or spectating for the purpose of entertainment rather than sightseeing or education. These include a range of venues including but not limited to: bingo halls, bowling venues, casinos, cinemas, football clubs, other sports clubs, ice rinks, theatres, show grounds, and racecourses. This excludes Private member and social clubs.
site, non-concession restaurants, pubs, clubs and bars.
Venues Fitness centers, leisure centers, conference and exhibition centers that have on-site foodservice operations or event catering. This includes hotel and motel conference facilities and associated foodservice sales.
Includes sales via hotel and motel conference sales.
Visitor Attractions A location which is open to the public, where it is feasible to charge admission for the primary purpose of sightseeing, and which can be classified as a single business under single management. The attraction must be a permanently established excursion destination, a primary purpose of which is to allow access for entertainment, interest, or education, rather than being primarily a retail outlet or a venue for sporting, theatrical, or film performances.
Includes sales via on-site, non-concession restaurants, pubs, clubs and bars.
Pubs, Clubs and Bars
Pubs and Bars Drinking establishments that have on-trade alcohol licensing arrangements, this may include pubs or bars that are either freehold, tenanted, or managed, with or without a restaurant, however, more than 50% of
Excludes sales via pubs, clubs and bars with serviced accommodation stock; these outlets are classed as accommodation.
revenue should be from drinks. This excludes private members and social clubs, and nightclubs. Pubs and bars that have serviced accommodation provisions are always classified under accommodation.
Private Member and Social Clubs
Dedicated establishments used for the sole purpose of providing a social environment to groups affiliated by a common membership scheme and are, therefore, not open to the general public, such as political clubs, private members clubs, or working clubs. These sites often have a license to sell alcohol. This excludes sports clubs which are covered under entertainment outlets.
Excludes sales via pubs, clubs and bars with serviced accommodation stock; these outlets are classed as accommodation.
Nightclubs Drinking and entertainment establishments that have extended on-trade alcohol licensing hours arrangements and provide music entertainment where the focus is on dancing. Nightclubs may serve food. For countries with no restrictions on licensing hours, nightclubs are distinguished by the entertainment offered.
Excludes sales via pubs, clubs and bars with serviced accommodation stock; these outlets are classed as accommodation.
Restaurants Full-Service Restaurants
Eating establishments primarily focused on the provision of meals with a full table service and payment occurring after consumption. These locations typically serve alcohol. Takeaway services are either typically not offered or constitute a small proportion of revenues. Pubs and bars that generate more than 50% of revenues from food and offer table service are considered full-service restaurants. Restaurants that have serviced accommodation stock are always classified under
Excludes sales via Restaurants with serviced accommodation stock; these outlets are classed as accommodation.
Eating establishments primarily focused on the provision of meals or soft drinks, but not hot beverages, with limited or no table service and with payment occurring before consumption. These locations typically do not serve alcohol and are characterized by short order times. This excludes coffee and tea shops and ice cream vendors. Restaurants that have serviced accommodation stock are always classified under accommodation.
Excludes sales via restaurants with serviced accommodation stock; these outlets are classed as accommodation.
Coffee and Tea Shops
Foodservice establishments that may serve a mix of food and drink, but the focus and core offering is on the provision of coffee or tea for immediate consumption on premise or takeaway, and will often have limited seating on site for customers with limited table service, but may also frequently operate from kiosks or mobile units. This excludes establishments that do not specialize in coffee or tea provision. Restaurants that have serviced accommodation stock are always classified under accommodation.
Excludes sales via Restaurants with serviced accommodation stock; these outlets are classed as accommodation.
Retail Baker Retailers that specialize in the production and sale of bakery goods to consumers that have in-store foodservice provision for customers.
Sales include all types of foodservice offered in-store to customers, including takeaway. Catering for staff and concession sales are excluded.
Convenience Stores Stores, kiosks, and newsstands of an area generally less than 300 square meters, which specialize in a limited range of food and grocery products, designed primarily for convenience-seeking consumers,
Sales include all types of foodservice offered in-store to customers, including takeaway. Catering for staff and concession sales are
and that have in-store foodservice provision for customers.
excluded.
Delicatessens Retail outlets that specialize in deli foods, such as cured meats, fermented meats, pates, cheeses, home-made, locally-sourced and/or fine foods from non-mainstream brand manufacturers, and that have an in-store foodservice provision for customers.
Sales include all types of foodservice offered in-store to customers, including takeaway. Catering for staff and concession sales are excluded.
Department Stores Multi-category retailers, focusing primarily on non-grocery categories, with distinct departments specializing in defined product areas, and that have in-store foodservice provision for customers. Examples include Bloomingdale's, Macy's, John Lewis, and El Corte Inglés.
Sales include all types of foodservice offered in-store to customers, including takeaway. Catering for staff and concession sales are excluded.
Garden Centers and DIY
Home improvement retailers specialize in the sale of home improvement tools and materials, primarily aimed at consumer rather than trade needs, such as Home Depot or B&Q. Gardening retailers specialize in the sale of plants and related tools and products, and both must have in-store foodservice provisions for customers.
Sales include all types of foodservice offered in-store to customers, including takeaway. Catering for staff and concession sales are excluded.
Other Retail All retail outlets excluding bakers, convenience stores, department stores, garden and home improvement centers, service station forecourts, and supermarkets and hypermarkets that have in-store foodservice provision for customers. This may include, for example, bookstores or banks with in-store cafes.
Sales include all types of foodservice offered in-store to customers, including takeaway. Catering for staff and concession sales are excluded.
Service Station Forecourts
Retail outlets that will typically sell or serve a limited range of food and drink products, attached to gas
Sales include all types of foodservice offered in-store to customers,
stations where fuel is the main revenue driver, and that have an in-store foodservice provision for customers.
including takeaway. Catering for staff and concession sales are excluded.
Supermarkets and Hypermarkets
Supermarkets include all sales through retailers with a floor area of 300–2,500 square meters that offer a wide, departmentalized range of grocery, and may carry some general merchandise lines, such as Sainsbury's or Kroger. Hypermarkets and mass merchandisers include all sales through retailers with floor area over 2,500 square meters that carry full lines of both grocery and general merchandise, such as Wal-Mart. Outlets include those with in-store foodservice provision for customers.
Sales include all types of foodservice offered in-store to customers, including takeaway. Catering for staff and concession sales are excluded.
Travel Air This channel has no outlets. Air foodservice sales include only on-board sales; these include all domestic and internal travel foodservice sales. Lounge sales are covered in their relevant channel.
Coach This channel has no outlets. Coach foodservice sales include only on-board sales; these include all domestic and internal travel foodservice sales. Lounge sales are covered in their relevant channel.
Rail This channel has no outlets. Rail foodservice sales include only on-board sales; these include all domestic and internal travel foodservice sales. Lounge sales are covered in their
Sea This channel has no outlets. Sea foodservice sales include only on-board sales; these include all domestic internal travel foodservice sales. Lounge sales are covered in their relevant channel
Workplace Government Department and Local Authority
Government department and local authority locations that offer foodservice provision to staff at work, excluding the feeding of public servants, such as the army or police, and overseas staff. These may be self-managed outlets or outsourced to contract caterers. This excludes healthcare, education, military and civil defense, and welfare and services outlets.
Includes sales via on-site, non-concession restaurants, pubs, clubs and bars.
Industrial Industrial locations that only offer foodservice provisions to staff at work, such as manufacturing plants, mines, and oil rigs, this covers the domestic market, and its territorial waters, if any. These may be self-managed outlets or outsourced to a contract caterer.
Includes sales via on-site, non-concession restaurants, pubs, clubs and bars.
Retail, Financial and Office-Based
Retail, financial and office-based locations that offers foodservice provision to staff at work, such as white-collar workplaces. This covers the domestic market and its territorial waters, if any, only, and excludes foodservice provision to customers. These outlets may be self-managed or outsourced to a contract caterer.
Includes sales via on-site, non-concession restaurants, pubs, clubs and bars. Excludes foodservice sales or complementary provision to customers.
Locations that offer daytime child care services with activities and entertainment facilities typically for children between 0–3 years of age.
Sales include all types of foodservice offered to pupils and staff on premise, but exclude event catering.
Further Education Education establishments for post-secondary, non-tertiary students for the delivery of a range of full- and part-time vocational and academic education, principally to those above the age range of compulsory education, broadly equivalent to International Standard Classification of Education (ISCED) Level 3 and 4. Often known as Adult Education Centers.
Sales include all types of foodservice offered to students and staff on premise, but exclude event catering.
Middle Schools Education establishments that fall between primary education and secondary education, with students from the upper year(s) of primary and from the lower year(s) of secondary education. Middle schools definition will vary by country and will always be mutually exclusive with other education outlets. In the US this outlet is known as junior high.
Sales include all types of foodservice offered to students and staff on premise, but exclude event catering.
Pre-Schools Education establishments for pre-primary education children that are school-based, such as nursery schools, kindergartens, and for children aged at least 3 years, broadly equivalent to International Standard Classification of Education (ISCED) Level 0.
Sales include all types of foodservice offered to pupils and staff on premise, but exclude event catering.
Primary Schools Education establishments for primary education or first stage of basic education, with students starting no earlier than 4 years of age and no later than 7 years of
Sales include all types of foodservice offered to pupils and staff on premise, but exclude event catering.
age, and schooling typically for 6 years, broadly equivalent to International Standard Classification of Education (ISCED) Level 1.
Secondary Schools Education establishments for lower secondary education or second stage of basic education students, typically to a minimum age of 15 or 16 years of age, as well as upper secondary education to students, often to the age of 18 years (those secondary schools that offer education after the minimum compulsory age but pre-tertiary would be included as secondary schools), and often coincides with the end of compulsory national education, broadly equivalent to International Standard Classification of Education (ISCED) Level 2 and 3.
Sales include all types of foodservice offered to students and staff on premise, but exclude event catering.
Tertiary Institutions Education establishments for post-secondary education or post-further education for tertiary education, typically leading to a degree, post-graduate, or doctorate qualification, broadly equivalent to International Standard Classification of Education (ISCED) Level 5 and 6. This will include establishments offering MBA qualifications.
Sales include all types of foodservice offered to students and staff on premise, but exclude event catering.
Training Centers Education establishments offering training courses to employees of organizations and companies, typically fully subsidized by the employer. This excludes military and civil defense training centers.
Sales include all types of foodservice offered to students and staff on premise, but exclude event catering.
Healthcare Hospitals Healthcare establishments that provide medical, surgical, emergency, or psychiatric care and
Sales include all types of foodservice offered to all patients, including
treatment for the sick or the injured, which includes both private and public healthcare. This excludes military and civil defense hospitals.
regular patient feeding and special formulations, visitors, and staff on premise. Excludes sales via concession restaurants, pubs, clubs and bars.
Medical Centers Healthcare establishments typically focused on primary care that include clinics, doctor's surgeries, rehabilitation centers, health centers, and both private and public healthcare, but excludes dental surgeries, hospitals, and residential care units, as well as military medical centers.
Includes all foodservice sales or complementary offerings to patients and visitors. Note that those with overnight treatment, such as rehabilitation centers, will typically offer full meal provision.
Residential Care Units
Residential locations that provide managed care facilities, most commonly for the elderly, either run by a local authority or by the private sector.
Sales include all types of foodservice offered to residents and staff on premise.
Military and Civil Defense
Air Force Permanent or semi-permanent military establishments that provide foodservice to air force personnel, such as barracks, bases, training centers, detention centers, or hospitals. This is limited to native territorial waters or domestic locations and excludes overseas locations.
Excludes sales via concession restaurants, pubs, clubs and bars.
Army Permanent or semi-permanent military establishments that provide foodservice to land forces personnel, such as barracks, bases, training centers, detention centers, and hospitals. This is limited to native territorial waters or domestic locations, and excludes overseas locations.
Excludes sales via concession restaurants, pubs, clubs and bars.
Navy Permanent or semi-permanent military establishments that provide foodservice to naval forces personnel, such as barracks, bases, training centers, detention centers,
Excludes sales via concession restaurants, pubs, clubs and bars.
or hospitals. This is limited to native territorial waters or domestic locations, and excludes overseas locations.
Police and Emergency Services
Police, fire service, or ambulance service locations, where ambulance services do not form part of other healthcare outlets.
Sales include all types of foodservice offered to all front line and back office staff on the premises.
Welfare and Services
Other Welfare and Services
Local authority or non-profit managed locations offering other welfare services, such as community services, charity services, shelters, and non-commercial accommodation.
Sales include all types of foodservice offered to all residents, visitors, and staff on the premises.
Prisons Detention centers with foodservice provision for the housing of prisoners and those awaiting trial. This excludes police cells or military detention locations.
Sales include all types of foodservice offered to prisoners and on-premise staff.
Welfare Meals This channel has no outlets. State meal provision, often part-subsidized, to those customers that are eligible to receive this support, typically as a delivery service but sometimes at a central meeting location.