Business Correspondent & Business Facilitator Partner INDUS EDUTRAIN Pvt. Ltd. Partner N.S.D.C Corporate Office Address: AD – 76, Sec – I ,Salt Lake City, Kolkata - 700064 www.indusedutrain.com Promoted by: Indus Integrated Information Management Ltd. An ISO 9001:2008, ISO 14001:2004 Company An ISO 9001:2015/ISO 14001:2015/OHSAS 18001:2007 Company Skilling India for an Inclusive Growth
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Business Correspondent & Business Facilitator
Partner
INDUS EDUTRAIN Pvt. Ltd.
Partner N.S.D.C Corporate Office Address:
AD – 76, Sec – I ,Salt Lake City,Kolkata - 700064
www.indusedutrain.comPromoted by:
Indus Integrated Information Management Ltd.
An ISO 9001:2008, ISO 14001:2004 CompanyAn
ISO 9
001:
2015
/ISO 1
4001
:201
5/OHSAS 1
8001
:200
7 Com
pany
Skillin
g India fo
r an In
clusiv
e Gro
wth
Business Correspondent & Business Facilitator
Partner
Session 1: Introduction
Course:
An
ISO 9
001:
2015
/ISO 1
4001
:201
5/OHSAS 1
8001
:200
7 Com
pany
Skillin
g India fo
r an In
clusiv
e Gro
wth
• With the objective ofensuring greater financialinclusion and increasingthe outreach of thebanking sector, theReserve Bank of India haspermitted the Indian banksto appoint BusinessCorrespondents &Business Facilitators as anextended arm of the bank’sbranch.
Business Correspondent & Business Facilitator
Partner
INTRODUCTION
An
ISO 9
001:
2015
/ISO 1
4001
:201
5/OHSAS 1
8001
:200
7 Com
pany
Skillin
g India fo
r an In
clusiv
e Gro
wth
• The BusinessCorrespondents (BCs) &Business Facilitators (BFs)are representativesappointed by banks to actas their agent and providebanking services in remotelocations where the bankdoes not have a presencein order to promotefinancial inclusion.
Business Correspondent & Business Facilitator
Partner
INTRODUCTION
An
ISO 9
001:
2015
/ISO 1
4001
:201
5/OHSAS 1
8001
:200
7 Com
pany
Skillin
g India fo
r an In
clusiv
e Gro
wth
• The fundamental difference inthe role of the BC and BF is thatBCs are permitted to carry outregular transactions forcustomers on behalf of the bank.
• BFs are only responsible forspreading awareness related tobanking and bank's products,assisting the bank in businessgeneration activities andrecovery of bad debts. However,they do not undertake any cashtransactions.
Business Correspondent & Business Facilitator
Partner
INTRODUCTION
An
ISO 9
001:
2015
/ISO 1
4001
:201
5/OHSAS 1
8001
:200
7 Com
pany
Skillin
g India fo
r an In
clusiv
e Gro
wth
• Currently there are about 2.5lakhs BCs providing bankingservices in India.
• With various CentralGovernment initiatives likethe Pradhan Mantri Jan-DhanYojana and RBI grantinglicences to several new bankswith an intention to reach outto the unbanked populationof India, the need for BC/BFsis increasing day by day.
Business Correspondent & Business Facilitator
Partner
INTRODUCTION
An
ISO 9
001:
2015
/ISO 1
4001
:201
5/OHSAS 1
8001
:200
7 Com
pany
Skillin
g India fo
r an In
clusiv
e Gro
wth
• A BC/BF should be well versedwith not only the bankingproducts, but also with latesttechnologies like POS devices,Micro ATMs, Bio Metricdevices, etc, to provide theirservices effectively to theircustomers.
• The individual is required tohave good interpersonal andproblem solving skills.
Business Correspondent & Business Facilitator
Partner
INTRODUCTION
An
ISO 9
001:
2015
/ISO 1
4001
:201
5/OHSAS 1
8001
:200
7 Com
pany
Skillin
g India fo
r an In
clusiv
e Gro
wth
• The individual must be self-driven and organized withtheir work and act withintegrity when performingmultiple tasks for thecustomers.
• They also need to be wellaware of the latestdevelopments in the bankingspace and have excellentcommunications skills.
Business Correspondent & Business Facilitator
Partner
INTRODUCTION
An
ISO 9
001:
2015
/ISO 1
4001
:201
5/OHSAS 1
8001
:200
7 Com
pany
Skillin
g India fo
r an In
clusiv
e Gro
wth
• Last but not the least, they should be extremelyhonest and sincere in their approach, sincethey will be handling important documents aswell as cash for their customers, whereintegrity cannot be compromised.
• With an honest and sincere approach, a BC/BFcan definitely go-up the corporate ladder intheir organisation and build a successfulbanking career.
Business Correspondent & Business Facilitator
Partner
INTRODUCTION
An
ISO 9
001:
2015
/ISO 1
4001
:201
5/OHSAS 1
8001
:200
7 Com
pany
Skillin
g India fo
r an In
clusiv
e Gro
wth
Check Your Progress
1) Which of the following is the primary
objective of appointing Business
Correspondents & Business Facilitators?
i. Ensuring greater financial inclusion
ii. Increasing the outreach of the banking sector
iii. Both (i) and (ii)
iv. None of the above
Business Correspondent & Business Facilitator
Partner
INTRODUCTION
An
ISO 9
001:
2015
/ISO 1
4001
:201
5/OHSAS 1
8001
:200
7 Com
pany
Skillin
g India fo
r an In
clusiv
e Gro
wth
Check Your Progress
2) In order to reach out to the unbanked
population of India, _______________ can
grant license to several new banks.
i. Central Government
ii. Reserve Bank of India
iii. State Government
iv. Any of the above
Business Correspondent & Business Facilitator
Partner
INTRODUCTION
An
ISO 9
001:
2015
/ISO 1
4001
:201
5/OHSAS 1
8001
:200
7 Com
pany
Skillin
g India fo
r an In
clusiv
e Gro
wth
Check Your Progress
3) In order to provide services effectively to the
customers, by what should a BC/BF should
be versed with?
i. Only with banking products
ii. Only with latest technology
iii. Both (i) and (ii)
iv. None of the above
Business Correspondent & Business Facilitator
Partner
INTRODUCTION
An
ISO 9
001:
2015
/ISO 1
4001
:201
5/OHSAS 1
8001
:200
7 Com
pany
Skillin
g India fo
r an In
clusiv
e Gro
wth
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