July 2019 Individual Education Guidelines Welcome to WIC: Shopping with the California WIC Card The preferred way for participants to learn about the new California WIC Card is by attending a group session and watching the video. If a participant is unable to go to class or watch the video, they will still need to receive basic information about how to use their new WIC card. In this case, you can provide the education by reviewing the brochure, “Welcome to WIC: Shopping with the California WIC Card” with the participant. These guidelines explain how to use the brochure and what to say so that you cover all of the key points. Procedure: 1. Hand the participant a copy of the brochure 2. Explain that you will review it together so they will know how to shop with the WIC card. 3. Encourage the participant to ask you questions if there is anything that is not clear. 4. Have the participant turn to page 5. Explain that the review will take about 10 minutes. 5. For each page in the brochure, you will see a list of key bullet points for you to cover. 6. Share all of the bullet points for each page 7. Show a copy of the California WIC App poster (it’s the back page). If possible, encourage the participant to install the App on her/his phone during the appointment. Optional idea: if you have a package of a WIC-approved food (like an empty cereal box), have the participant try scanning the bar code after installing the App.
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Transcript
July 2019
Individual Education Guidelines
Welcome to WIC: Shopping with the California WIC Card
The preferred way for participants to learn about the new
California WIC Card is by attending a group session and watching
the video. If a participant is unable to go to class or watch the
video, they will still need to receive basic information about how to
use their new WIC card. In this case, you can provide the education
by reviewing the brochure, “Welcome to WIC: Shopping with the
California WIC Card” with the participant. These guidelines explain
how to use the brochure and what to say so that you cover all of
the key points.
Procedure:
1. Hand the participant a copy of the brochure
2. Explain that you will review it together so they will know how to shop with the WIC card.
3. Encourage the participant to ask you questions if there is anything that is not clear.
4. Have the participant turn to page 5. Explain that the review will take about 10 minutes.
5. For each page in the brochure, you will see a list of key bullet points for you to cover.
6. Share all of the bullet points for each page
7. Show a copy of the California WIC App poster (it’s the back page). If possible, encourage
the participant to install the App on her/his phone during the appointment.
Optional idea: if you have a package of a WIC-approved food (like an empty cereal box), have
the participant try scanning the bar code after installing the App.
July 2019
GUIDELINES: Reviewing the WIC Card Brochure
Start on page ⑤ and explain:
The card works like a debit card
You choose a 4-number PIN
You enter the PIN when you shop
All family’s benefits are on one card
Bring it to your appointment as an ID
Turn to page ⑥
Keep your PIN safe
Only share it if you ask someone to shop for you
If you enter the wrong PIN 4 times it will lock
You can call 1-844-469-3264 to unlock it
(1-844-4MYFAMILY)
Page ⑦
The food balance lists
o the food items
o the amounts your family gets for each month
o the first and last days to use
All of your family’s foods are on ONE card
As you see here, there are many ways to find
your WIC food balance
Take a minute to look at this list [pause for ppt to read]
ASK: What questions do you have about
finding your food balance?
Tip: keep your most recent receipt with your card
July 2019
Page ⑧
Benefits are good for 30 days.
There is a “first day to use” and “last day to use”
Benefits expire at midnight on the last day to use
To find an authorized store:
o Use WIC App
o Look for logo on store window
o Ask us here at WIC!
o NOTE: the WIC card is accepted in our area now. More areas of the state will be added gradually over the next 9 or 10 months. If you plan to travel outside this area, check if the store is accepting the WIC card. A list of stores that take the WIC card is available on the site: www.myfamily.wic.ca.gov
We will take a closer look at the App in a minute
Page ⑨
When shopping, you can use
o The Shopping Guide (show it)
o Scan bar code with the App
Remember, separate WIC from non-WIC foods
Pages ⑩ & ⑪
There are many useful tips on these pages
and I will point out a few:
Tell cashier you are using the WIC Card
Swipe WIC card before other forms of
payment
Make sure it is all correct*
Save your receipt
Good news: there is nothing for you to sign!
*Explain: Only foods entered in the WIC approved database will scan as WIC allowed.
Managers cannot do an override, so use your Shopping Guide as you shop.
July 2019
Pages ⑫ & ⑬
[As you read through, let participant find the area on the
sample receipt in their booklet.]
Let’s take a quick look at a sample receipt.
1st arrow points to the foods you bought
2nd shows any discounts for coupons
Next you see when the benefits expire
Last area shows your remaining balance of foods. The units column gives you your total. Look at the Shopping Guide to see WIC package sizes.
The receipt shows dollar amount of your remaining Fruit & Vegetable benefit
Page ⑭ Your card has a magnetic stripe. To keep it from being damaged:
Do not bend your card
Keep it away from cell phones
Protect it from heat, sun, magnets
Pages ⑮ & ⑯
Call the number on the back of the card
(HINT: add this to your phone contacts)
If lost or stolen
To change your PIN
You need your balance
You can always call your WIC office, too! We can help
with questions about your benefits.
The New California WIC App
Find all these at your fingertips:
• WIC locations
• WIC grocers
• WIC Shopping Guide
• Your WIC Food Balance
• UPC scanner to identify WIC authorized foods
• Your next WIC appointment
• Resources for families
• WIC income guidelines
• Plus much more!
To register, you will need the information below:
• Email address
• Active WIC card number
• Cardholder’s date of birth
• Cardholder’s zip code
California Department of Public Health, California WIC Program This institution is an equal opportunity provider.