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1
NationaleNational
e
GovernancePlanGovernance
Plan
Presentedby:ShankarAggarwal,JointSecretary,DIT
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INDIA
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ChallengesChallenges
1.2billionpeople
600,000+villages,
70%
population
rural
Multiethnic,Multireligioussociety
Multilingual:22Officiallanguages
Multiparty,
Multi
tiered
democracy
35States&UTs;240,000+LocalBodies
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HighlightsHighlights
AcceleratingGDP
growth
:
200708:7.09%
200809:6.7%
200910:7.9%
Explosive telecomgrowth:Over560milliontelecomsubscribers
60millionInternetusers
7.83millionbroadbandsubscribers
RapidlygrowingIT/Servicessector: ITandITeSExports:US$49.7billionforFY0910
ComputerizationofRailwayReservationandTicketing IncomeTax MCA21 ePassport
Socioeconomicanddigitaldivide
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NationaleNational
e
Governance
Plan
VisionGovernance
Plan
Vision
Make all Government services accessible to thecommon man in his locality, through common
service delivery outlets and ensure efficiency,
transparency & reliability of such services ataffordable costs to realise the basic needs of the
commonman.
NeGPapprovedbytheCabinetinMay2006
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StrategytoRealizeVisionStrategytoRealizeVision
FocusonServices&Servicelevels
BusinessProcessReengineering&ChangeManagement
CreationofServiceDeliveryPlatform
CentralizedInitiative,DecentralizedImplementation
OwnershipandCentralRoleofLineMinistries/StateGovernments
Emphasis
on
Public
Private
Partnerships
(PPP)
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77
ApexBody
(HeadedbyPM)
NationaleGovernance
AdvisoryBoard
(HeadedbyMinister)
ApexCommittee
(Headed
by
Cab
Secy)
DIT
NISG NeGD NIC
Provincial/State
Governments
LineMinistries
ImplementationFrameworkImplementationFramework
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8
CoreInfrastructureCoreInfrastructure
CommonServiceCentres(CSCs)
100,000+CSCsfor600,000+villages
State
Wide
Area
Networks
(SWANs)
2MbpssecuredintranetworkuptoBlocklevel
StateDataCenters(SDCs)
ForhostingStateleveleGovernanceApplicationsandData
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SDC
WebenabledAnytime,AnywhereServices&Information
CSC
SWAN
CoreInfrastructureofNeGPCoreInfrastructureofNeGP
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NeGPServiceDeliveryStrategyNeGPServiceDeliveryStrategy
StatePortal
Govt.Departmentsatvariouslevels
SHQ
Collectors
Office
Tehsil/Taluks
Registration
Transport
Revenue
Municipalities
State
Districts
Blocks
Taluks
SSDG
SWAN
Internet
.
.
UniqueApplicationID
Authentication
MessageRouting
GuaranteedDelivery
TransactionLog
Timestamping
Acknowledgement
StatusTracking
CallCenters
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11
eeDeliveryofServicesDeliveryofServices
27MissionModeProjects(MMPs)
ImplementedinPublicPrivatePartnership
Framework
MMPsbasedonthefollowingprinciple:
Ownership Services,Serviceslevel&implementation
Independentassessmentofoutcomes
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InteroperabilitychallengesInteroperabilitychallenges
Governmentsystemsarecharacterizedby islandsof
legacysystems
Heterogeneousplatformsandtechnologies
Spreadacrossdiversegeographicallocations
Varyingstateofautomation
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InteroperabilityFrameworkforeInteroperabilityFrameworkfore
Governance(IFEG)Governance
(IFEG)
To interoperate and share informationseamlessly
Needforsetofstandardsandguidelineswhichisusedbyeveryone
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Classificationof IFEG/GIFClassificationof IFEG/GIF
ServicewhichfocusonOrganisational,SemanticandTechnicalinteroperability(EuropeIFandGermanSAGA)
Interoperability Layers/Domains simply focus onTechnical interoperability by categorizing standards.(Australia,Brazil,India,Malaysia,NewZealand,UK,etc.)
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GoIInitiativesonIFEGGoIInitiativesonIFEG
Government of India (GOI) has taken a decision to
adoptopenStandards
GoIisbringingoutaPolicyonOpenStandardsfore
Governance asabasisforselectingStandards.
ThedraftPolicyonOpenStandards
Approvedinprinciple
Willbefinalizedafter gettingpublicfeedback
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InstitutionalMechanismInstitutionalMechanism
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ElementsofPolicyonOpenStandardsElementsofPolicyonOpenStandards
PolicyStatement:
GoIshalladoptSingleandRoyaltyFreeOpenStandardprogressively
for a specific purpose with in a domain with an objective ofensuringInteroperabilityineGovernancesystemsinIndia.
Mandatorycharacteristicstobemet byaStandardstoqualifyasan
OpenStandard
Desirablecharacteristics usedtonarrowdownthechoiceamongmultipleOpenstandards
ExceptionHandlingprovision selectinginterimstandardduetononavailabilityofOpenStandard
Exceptionhandlingmechanism forselectingmultipleStandards
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StandardsStandards
StandardsPublished:http://egovstandards.gov.in
Metadata&DataStandards:Thesedefinestandardsfor personandland
identification
like
name,
address,
which
will
ensure
sharing
of information
and
seamlessinteroperabilityofdataacrossapplications
LocalisationandLanguageTechnologyStandards:CharacterEncodingStandard
Unicode5.1.0 and FontStandardISO/IEC1449622 OpenFontFormat
NetworkandInformationSecurity:7guidelinedocumentsundereGovernance
SecurityAssuranceFramework(eSAFE)forimplementationof ISO27001
DigitalSignature:DigitalSignatureCertificate(DSC)Interoperabilityguidelines
willenableinteroperabilityofDSCsissuedbyvariousCertifyingAuthorities(CA)
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StandardsStandardsUnderProgressUnderProgress
PolicyonOpenStandardsDraftPolicyapprovedinprinciple pending public
review
TechnologyStandardsonInteroperability
Biometrics:Standardsforfacialimage, fingerprintsandminutia
Quality&Documentation:QualityAssuranceFrameworkforeGovernance
EnterpriseArchitectureframework
Identificationofnewareasforevolving/adoptingstandards
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TheWayForwardTheWayForward
EducationalServices
FinancialInclusion
UID:Biometricsand
DemographicProfile
HealthServices
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ThankYouThankYou
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EducationEducation
SchoolsineveryvillageunderSarvaShikshaAbhiyan
(SSA)
Teachersappointedoncontract
Qualityofeducation
Assessmentnotreliable
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HealthServicesHealthServices
CostefficientHealthServicesnotavailable
DoctorsnotavailableinVillagesandBlockHeadquarters
Expenditureonhealthbiggestdeterrentforpoor
Telemedicine
ElectronicHealthRecords
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UIDUID
UIDseekstocreateuniqueidentitybasedonBiometricsand
Demographicprofile
Biometricsincludesimage,10fingerprintsandbothIRIS
DemographicprofileincludesName,DateofBirthandotherbasic
data
RGIiscreatingNPRbyenlistingallresidentsinaNational
PopulationRegister
DigitizationofNPRdataandcaptureofbiometricsproposedtobe
donethroughCSCs
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FinancialInclusionFinancialInclusion
65%ruralhouseholdsunbanked
Nobanking,nofinancialhistory,nocredit
Brickandmortarbankingnotviableinvillages
LeveragingICT
Lowerstransactioncost
Efficientandinstantaneous
Transactiontrailavailable
ExplosiveTelecomgrowth
Over500milliontelecomsubscribers
BCs
plus
micro
ATM
provides
all
basic
financial
services
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MissionModeProjects(MMPs)MissionModeProjects(MMPs)
Central(9)
IncomeTax
Central
Excise
Passports/Visa
Immigration
MCA
21 NationalID/UID
Pensions
eOffice Banking(Industry)
Insurance(Industry)
State (11)
Agriculture
Land
Records
1 LandRecords NLRMP
Transport
Treasuries
CommercialTaxes
GramPanchayats
Municipalities Police CCTNS
Employment Exchange
eDistrict
Integrated(7)
eBiz
EDI
IndiaPortal
CSC
NSDG
eCourts
eProcurement
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ImplementationFrameworkImplementationFramework
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ServiceCenterAgencyServiceCenterAgency
Private
Sector
Entity
Responsiblefor
Settingup,rolloutandmanagementofCSCs
SelectionandtrainingofVLEs
ProvisionofB2Cservices
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StateDesignatedAgencyStateDesignatedAgency
Specificauthoritysetup/enabledbyState
Government
Responsiblefor Monitoring
Disbursingrevenuesupport
EnforcingMasterServiceAgreement
LiaisingbetweenSCAsandStateGovernments
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Name: Sadhan
Chandra
Pal
Location:Junbedia,BankuraII,
WestBengal
Earnings: USD250permonth
VillageLevelEntrepreneur
NeGP:TheChangingFaceofNeGP:TheChangingFaceof
RuralIndiaRural
India
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Name:ManojKarmakar
Location:SanbandhaGram
PanchayatOffice,Block:BankuraII,
WestBengal
VillageLevelEntrepreneur
Earnings: USD300permonth
NeGP:TheChangingFaceofNeGP:TheChangingFaceof
RuralIndiaRural
India
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Name:SantoshKumar
Location:Divigar,Jharkhand
VillageLevelEntrepreneur
Earnings: USD300permonth
NeGP:TheChangingFaceofNeGP:TheChangingFaceof
RuralIndiaRural
India
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Name:ShrikantYadav
VillageLevelEntrepreneur
Location:
Divigar,
Jharkhand
Earnings: USD
250
per
month
NeGP:TheChangingFaceofNeGP:TheChangingFaceof
RuralIndiaRural
India
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Goalpara District rolled out eDistrict applications integrating CSC,
SWAN,whichwasinauguratedbyITministerinNov.'09
EEDistrictinGoalpara,AssamDistrictinGoalpara,Assam
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eeDistrictDistrict
Objectives
TargethighvolumeservicesatDistrictlevel Undertakebackendprocessreengineeringtoeenablethe
deliveryoftheseservicesthroughCSCs
Examplesofservices:IssueofCertificates,Application
forPensions,RevenueCourtrelated,GovernmentDuesand
Recoveryrelated,RationCardrelatedandGrievanceredressal
Status of eStatus of e DistrictDistrict
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StatusofeStatusofeDistrictDistrict
Pilotprojectsarebeingimplementedin15States(40districts)
Out
of
these
15,
the
Pilot
projects
have
been
successfullylaunchedin3states UP,AssamandTamil
Nadu
AdvancedstageMP,Bihar,Kerala,WestBengal
Averagenumberofcitizentransactions/month/district
upto20,000
NationalrolloutofthisMMPatacostofUSD600
million(appx.)plannedfor201012
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IMPACTASSESSMENTIMPACTASSESSMENT
NumberoftripstoGovernmentofficessignificantly
reducedby12trips
Waitingtimeatofficesreducedintherange2040%
LandRecordsProject Significantreductioninbribery
DirectcostsavingstothecitizensintherangeRs.60
110/ (pertransaction)
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CapacityBuildingSchemeCapacityBuildingScheme
Training&Sensitization
LeadershipMeetsforPoliticalLeaders
Orientation&SensitizationtrainingsforPolicyMakers
CIO/CTOtrainingsforProjectLeaders
ChangeManagement/BPRtrainingsforGovernment officials
eGPxcourseforlongtermCapacityBuilding
NationalEGovernanceConference
RoundTableConferenceswithStateGovernments
SWAN & SDCSWAN & SDC
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SWAN
(Rs3334
crores)
Proposalsapproved 33States/UTs
Implementation
completed
19
States
RollouttobecompletedbySeptember2010
StateData
Centre
(Rs
1623
crores)
Proposalsapproved 31States/UTs
RFPof18Statesapproved,12Statescompletedbidevaluation
LoIissued/tobeissuedby31stMarch2010:8States
Roll
out
to
be
completed
by
September
2011
SWAN&SDCSWAN&SDC
SWANSWAN
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4
SWAN implemented
Implementation at Advance stage
20
Himachal
Pradesh
Punjab
Haryana
Uttar Pradesh
Bihar
Gujarat
Maharashtra
Karnataka
Kerala
Tamil
Nadu
Andhra
Pradesh
Orissa
West BengalJharkhand
J&K
HP
Punjab
Haryana
Rajasthan
Gujarat
Karnataka
Kerala
CHH
Sikkim
Arunachal Pradesh
Pondicherry
TN
WB
Bihar
Uttarakhand **
UP
MP
Maharashtra
AP
Orissa **
Assam NGL
MNP
MZR
MGH
TRIPURA
SWANSWAN
CHD
3 Implementation in Progress
4 Bid Process Initiated
2 RFP/ BoM under preparation/revision
2 Opted Out from SWAN Scheme
Delhi
Goa
Lakshadweep
JHD
Andman
Daman and Diu
Dadar and Nagar Haveli
** Formal declaration awaited
State Portals SSDG & eState Portals SSDG & e FormsForms
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StatePortal
RepositoryofGovernmentInformationandServices
EnablesCitizenstodownloadandsubmitformselectronically
StateServiceDeliveryGateway(SSDG)
EnablesroutingofmessagesbasedonStandards
Routingofformstoaparticularofficeofadepartment
eForms
Facilitatesstandardized,interoperableformat
ForelectronicServiceDelivery
Thiswillenableassuredelectronicdelivery,acknowledgement andstatus
trackingofapplicationfromcitizen
StatePortals,SSDG&eStatePortals,SSDG&eFormsForms
C S i CC S i C t
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SchemeapprovedinSept06 (Rs5742Cr.)
1,00,000+CSCsacross6,00,000+villages
EnableG2C&B2Cservices
ImplementationPPPmodel
RevenueviabilitygapbeingmetbyGoI
76,100CSCssetupasonMarch31,2010
Broadband connectivitybyBSNLbyJune2010
CommonServicesCentersCommonServicesCenters
CSC I fCSC I f t t
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CSCInfrastructureCSCInfrastructure
100 150sq.ftspace
Min.1PCwithUPS
Min.1Printer
Digital/WebCamera
Genset/Inverter/Solar
OSandotherapplicationsoftware
Wired/WirelessBroadbandConnectivity
Trainedandincentivizedmanpower
Investment:USD4000perCSC
Common Services CenterCommon Services Center
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CSCrolledout
76,100(29States)
OnlineMonitoringToolInstalled
34,719(26States) Implementationunderway
47,081CSCs(29States)
CommonServicesCenterCommonServicesCenter
*Jharkhand,
Haryana
reported
100%
CSC
rollout,
however
due
to
termination
of
SCA
in
Haryana,
561
out
of
1159
CSCs
are
non
operational.
Similarly,
in
Tripura
due
to
cancellation
of
contract
133
CSCs
are
non
operational
70%(15)
50% 70%(3)
JammuKashmir
HimachalPradesh
Punjab
Haryana
Uttar Pradesh
Rajasthan
Uttaranchal
Bihar
Gujarat
Maharashtra
Karnataka
KeralaTamilNadu
AndhraPradesh
Orissa
Chattisgarh
WestBengal
J&K
HP
Punjab
Haryana
Rajasthan
Gujarat
Karnataka
Kerala
CHH
Sikkim
ArunachalPradesh
Puducherry
TN
WB
BiH
JHD
Uttarakhand
UP
MP
Maharashtra
AP
Orissa
ASM NGL
MNPMGH
TRIPURA
20% 50%(7)
FreshRFPtobeissued(1)
20%(3)
SCASelected(1)
Chandigarh
Goa
MZR
CSCCSC S iS i
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CSCsCSCsServicesServices
G2CServicesG2CServices
LandRecords
Certificates
Applications
UtilityBills
GrievanceTracking
SocialWelfare
B2CServicesB2CServices
AgricultureExtension
FinancialServices
EducationExtension
TelecomServices
Advertising
C S i CC S i C t
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CommonServicesCentersCommonServicesCenters
UpscalingofCSCsfrom100,000to250,000
Repositioning
of
CSCs
as
Bharat
Nirman
Common
ServiceCentrestodeliverallservicesunderBharat
Nirman&FlagshipSchemes
/
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49
KeyLearning/OutcomesKeyLearning/Outcomes
h llCh ll
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ChallengesChallenges
Rollingout100,000+CSCsin600,000+villages
IntegratingexistingG2Cdeliverychannelswith
CSCs
IntegratedpublicservicedeliveryVssilobased
service
delivery
ChallengesChallenges
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ChallengesChallenges
Regulatory&LegalenablementofICT
basedprocesses
Buildingcapacitywithin&outside
government
CreationofrobusteInfrastructure
A hi tA hi t
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AchievementsAchievements
Institutionalizinguniversalcoverage&public
servicedeliveryatvillagelevel
Rolloutofover76,100CSCsacross29
statescoveringapopulation>400million
AchievementsAchievements
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AchievementsAchievements
InstitutionalizationofPPPmodelforPublicservice
deliveryMultistakeholderpartnershipindesign&implementation
Synergybetweenpublic&privategoals
ITAmendmentAct(2008)forregulatory&
legalenablementnotified
LearningsLearnings
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gg
Leadershipandownershipcriticalforsuccess
Citizencentricapproach moreeffective
servicedeliverymodel
Robust backendeInfrastructuretoconvergeand
provideseamlessintegration
CSCConnectivityCSCConnectivity
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PhasewiseConnectivity
Phase1:
Upgradationof28,000RuralExchangesofBSNL - ~ 30,000 CSCs
FundingsupportofRs170crfromDIT
Phase2:
Upgradationofexisting1000BSNLTowers (WiMAX) - ~20,000CSCs
FundingsupportofRs160crfromDIT
Phase3:
WiMAXbasedBroadbandConnectivity 43,000CSCs
FundingsupporttoBSNLofRs550crfromDIT
VSATconnectivityNIC 2,500CSCs
FundingsupporttoNICofRs49.88cr
yy
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CSC
Connectivity
StatusCSC
Connectivity
StatusModeofCSC
Connectivity
TotalTarget Coveredsofar
RuralExchanges
(ADSL2+)
30,623 28,636
Wimax 63,605 7,089
Other(EVDO&DSPT) 2,895 673
Total 97,123 36,398
SWAN&SDCSWAN&SDC
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SWAN (Rs3334crores)
Proposalsapproved 33States/UTs
Implementationcompleted19States
RollouttobecompletedbySeptember2010
StateDataCentre(Rs1623crores)
Proposalsapproved 31States/UTs
RFPof18Statesapproved,12Statescompletedbidevaluation
LoIissued/tobeissuedby31stMarch2010:8States
RollouttobecompletedbySeptember2011
SDCSDC
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1
July - Sep 10
Nov10-Jan11
9
Himachal
Pradesh
Punjab
Haryana
Uttar Pradesh
Bihar
Gujarat
Maharashtra
Karnataka
Kerala
Tamil
Nadu
Andhra
Pradesh
Orissa
Jharkhand
J&K
HP
Rajasthan
Gujarat
Karnataka
Kerala
CHH
Sikkim
Arunachal
Pradesh
PondicherryTN
WB
BiH
JHD
Uttarakhand
UP
MP
Maharashtra
AP
Orissa
ASSAMNGL
MNP
MIZORAM
MGH
TRIPURA
6
2
Jan-Apr11
DPR yet to be received
Goa
Daman & Diu
Dadra
Lakshadweep
SDC - Go Live
Delhi
2 Opted Out
2 Apr-June 11
6 June-Aug 11
Punjab
Haryana
Chandigargh
A
n
d
a
m
a
n
2 Sep-Nov 10
5 Aug-Dec11
SDCSDC
MandatoryCharacteristicsMandatoryCharacteristics
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yy
1. SpecificationdocumentoftheIdentifiedStandard,withorwithoutanominalfee,shallbemadeavailable.
2. ThepatentclaimsnecessarytoimplementtheIdentified
StandardshallbeavailableonaRoyaltyFree basisforthelifetimeofthestandard.IfsuchStandardsarenotfoundfeasibletheninthewiderpublicinterest,Fair,ReasonableandNonDiscriminatorytermsandconditions(FRAND)orReasonableandNonDiscriminatorytermsandconditions(RAND)withno
paymentcouldbeconsidered.
3. IdentifiedStandardshallberecursivelyopen.
4. IdentifiedStandardshallhavetechnologyneutralspecification.
5. IdentifiedStandardshallbecapableoflocalizationsupport,whereapplicable,forallIndianofficialLanguagesforallapplicabledomains.
DesirablecharacteristicsDesirablecharacteristics
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IncasemultipleStandardsgetqualifiedasOpenStandardsthentheselectionofasingleOpenStandardwillbeendeavoredbyfurthernarrowingdownbytheDesignatedBodybasedonmaximaldesirable
characteristics
given
below.
1. OpenStandardhavingmultipleimplementationsfromdifferentagencies.
2. OpenStandardwidelyinuseinIndiaorforwhichtechnicalexpertiseandsupportexistsinIndia.
3. OpenStandardthatallowscreationofOpenExtensionsand/orOpenSubsets.ThemandatorycharacteristicsshallalsobeapplicabletotheseOpen
Extensions
and
/
or
Open
Subsets.
Exception HandlingException Handling non availabilitynon availability
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ExceptionHandlingExceptionHandlingnonavailabilitynonavailability
NonavailabilityofOpenStandardwhichmeetsallMandatoryCharacteristics
Whileidentifyingthestandard,mandatorycharacteristicsmayberelaxedonebyone,oncasetocasebasis,bytheDesignatedBodyuntilthestandardbecomeseligibleasanInterimStandard
NonavailabilityofStandardswhichmeetsfunctionalrequirements
ThroughaDesignatedBody,GoItoadoptthemostappropriateoption,inthefollowingorderofpreference,asanInterimStandard.
SpecificationsasperprovenOpensourcereferenceimplementation
Specificationsasperpublishedproprietaryextensionsorsubsets
DevelopmentofanewstandardbyGoIidentifiedagency
Exceptionhandling>1standardExceptionhandling>1standard
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ExceptionsforSelectingOneorMoreAdditionalOpenStandardinanArea
GoIshallendeavortoadoptSingleandRoyaltyFree(RF)OpenStandardforanArea
Forcertainpragmaticreasons andinthewiderNationalinterest,additionalstandard(s)inthesamedomainmaybeconsidered.
Ensure compatibilityandbidirectionalinteroperabilitywiththealreadyexistingselectedStandard.
GoI'sPrioritisationofInteroperabilityGoI'sPrioritisationofInteroperability
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Areas
for
Technical
StandardsAreas
for
Technical
StandardsGoIhasprioritisedvariousInteroperabilityAreasunderthefollowingDomains:
Presentation
DataIntegration
DataInterchange
Network&InformationAccess
Examples
TechnologyStandardsonInteroperabilityTechnologyStandardsonInteroperability
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Interoperability Area SpecificationDocument type for Hypertext Web
Content
HTML 4.01
XHTML 1.0
Document file type for content
publishing
Style Sheets CSS2
Extensible Style Sheets XSL v1.0
Document Type for Editable
documents (with formatting)
ODF , Open XML
Graphics Raster (Lossy
Compression)
JPEG/JPEG2000
Graphics Raster (Lossless
Compression)
PNG
Moving Image MPEG-1 / 2 *
Animation GIF *
Character Set and Encoding for
Web Content
UTF-8
Documents storage/archival
(editable & Non-editable
documents)
PDF/A *
Compressed files GZIP, BZIP2
Relational Database Access SQL
Interoperability
Area
Specification
Web services
description
language
WSDL 1.1 2.0
Web servicerequest delivery
SOAP 1.2
Web service
request registry
UDDI 3.0.1
Interoperabil ity Area Specif icat ion
Data Schema Definition XML Schema
Data Transformation for
Presentation
XSL 1.0 6
XSL 1.1
Data Transformation for
conversion from XML
schema format to another
format
XSLT 2.0
E-Forms
Separate Category
XFORMS with
XHTML, XML.
TechnologyStandardsonInteroperabilityTechnologyStandardsonInteroperability
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Interoperability Area SpecificationSecure Electronic Mail S/MIME v3 *
Hypertext Transfer Protocol
over Secure Socket Layer,
or HTTP over SSL
HTTPS
Security Architecture for
Internet Protocol
IPSec
Secure Socket Layer SSL *
Symmetric Encryption
Algorithms
AES *
Digital Signature Algorithms DSA
RSA *
Secure Hash Algorithm SHA-2 family *
Message-Digest Algorithm SHA-256 *
Password-Based
Cryptography Standard
PKCS#5 *
Cryptographic MessageSyntax Standard
PKCS#7 *
Addit ional Sub-domains
XML Signature for XML
Message signing
XML Signature
XML Encryption for XML
Message encryption
XML Encryption
Interoperability Area Specification
Business Process
Execution Language
for Web Services
BPELWS 1.1
XML Process
Definition Language
XPDL 1.0 *
Interoperability Area Specification
Internet Protocol IP V4 / IP v6
Wireless LAN IEEE802.11b/g *
Routing Information OSPF and BGP 4
Video conferencing
over IP
ITU H.261 and H.263
*
TripuraVisionCenterTripuraVisionCenter
8/10/2019 India Shankar Aggarwal
67/71
67
8/10/2019 India Shankar Aggarwal
68/71
8/10/2019 India Shankar Aggarwal
69/71
OUTCOMEPARAMETERSOUTCOMEPARAMETERS
8/10/2019 India Shankar Aggarwal
70/71
Transparency
Accountability
Corruption
free
IMPACTASSESSMENTIMPACTASSESSMENT
8/10/2019 India Shankar Aggarwal
71/71
NumberoftripstoGovernmentofficessignificantly
reduced
by
1
2
trips
Waitingtimeatofficesreducedintherange2040%
LandRecordsProject Significantreductioninbribery
DirectcostsavingstothecitizensintherangeRs.60
110/ (pertransaction)