SITA Lab Overview Aviation ICT Forum 2013 Goa, India By: STEPHANE CHEIKH Innovation Manager, SITA Lab
Jun 25, 2015
SITA Lab OverviewAviation ICT Forum 2013Goa, India
By: STEPHANE CHEIKHInnovation Manager, SITA Lab
SITA Lab3 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
AGENDA
Big Data
API Platform
iTravel & Mobile
Tablets for Airport Services
…In the near future
SITA Lab4 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
Big Data & Predictive AnalyticsSydney Airport Big Data PoC
SITA Lab5 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
Sydney Airport Big Data PoC
• Predicting passenger flows and queues in the future• Using sensor fusion and all data available• Including capacity model
Note: Sydney airport is a SITA iFlow customer with WIFI geo-location
Immigration Events
Car Park Events
General Aviation
Runway usage
Runway mode• Wheels down – Block Time• Remote Stand Bussing(s)
Geo Data Events
Bag Reclaim First & Last Bag Time
Restroom Usage
Traffic Data
Arrivals
Departure• Retail spent• Lounge access
Sample Data Inputs
1111
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1
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111
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11
111
1111
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1
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• WIFI Geo Device Detection• Thermal People Detection• Barcode Tag Scan• Bluetooth Detection
Sensor Data
Sensor Fusion
Sample Outcomes
Total Pax Counts2 Predicted Flows
Bag Delivery Forecast
Transit Gate Estimations
Exit Flow Forecast
1
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4 Roster Recommendations
SITA Lab9 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
API PlatformDeveloper.aero
SITA Lab| Aviation ICT Forum 2013 | Confidential | © SITA 2012
Beyond the BrowserMultiplication of touch points
10
Past
Now:
Social Networks
iGoogle
Mobile Browser
Tablet
eBook Reader
iOSBlackberryAndroid
Windows Phone
?
Past:
SITA Lab11 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
Boarding Pass API
FEATURES• Apple Passbook, Samsung Wallet & NFC • Distribution via SMS, email or app
integration• Support for push notifications • Barcode signing options and TSA Pre™
SITA Lab12 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
iTravelMobile Centre of Excellence
SITA Lab13 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
Started in 2008
Kiosk
Symbian
SITA Lab14 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
5 years later: iTravel
• Native applications for best user experience
• Fastest way to search for and book a ticket!
• Simple multi-passenger check-in
• Push-notifications• World-class UX design• Optimized to latest OS &
device features
SITA Lab15 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
iTravel Key Features
Shopping
Booking
Check-in
Airline Information
Customer Journey
Flight Information
Baggage Tracing
SITA Lab16 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
Tablets for Airport Services PoC with Airports
SITA Lab17 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
WorldTracer Tablet
• Allows MH ground handlers at KLIA to assist travelers with lost/delayed baggage• 6 agents with iPad tablets and 6 Zebra iMZ320 printers• About 30 to 50 WTR reports daily
SITA Lab18 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
Queue Busting Tablet
• 2 months trial • 2 agents with Android tablets & Zebra printers• About 30 to 50 check-in per day
SITA Lab19 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
In the coming futureAreas of Focus
SITA Lab20 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
Wearable Computing & Devices
SITA Lab21 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
Wearable Computing & Devices
SITA Lab22 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
Wearable Computing & Devices
SITA Lab23 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
Internet of Things
Stick sensors in physical place — such as duty free — and app users will benefit from personalized micro-location based notifications & actions
SITA Lab
Future Passenger Biometrics
SITA Lab25 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
Robotic Use for Airport
SITA Lab26 | Aviation ICT Forum 2013 | Confidential | © SITA 2012
Drone/Copters Use for Airport
SocialDrones:
> Airport & Airline Disaster Management> Emergency Situations Monitoring
SITA Lab
Believe you can and you’re halfway there. –Theodore Roosevelt