Increase productivity
Improve relationships
Improve satisfaction among colleagues, clients and stakeholders
Goals
Builds TRUST
Builds your BRAND
Brings you more MONEY
It’s your brand image at stake!
Why it REALLY Ma.ers…
Era of the Dynamic Workforce
Experiencing a Communication Crisis
Everything we do Communicates
Background
Build trust with stakeholders 1
Select communica5on tools for your need 2
Cra9 effec5ve communica5ons 3
Respond well to communica5ons 4
Staying Connected: Dynamic Communications
Do I trust your character?
Do I have faith in your skills?
Are you flaky?
Communication Technology Best Practices Guide
Voicemail
Text
Phone
Collaboration
IM / Chat
Training
Video
Gain Competence
Organize
Stay on Top of It
Be Clear
Be Concise
Be Timely
Give People the Benefit of the Doubt
Crafting Successful Communications
Basic Communication Etiquette
1. Composing Emails
2. Sending Emails Properly
3. Responding to Emails
4. Managing your Email ‘Life’
Sending Emails Best Practices Guide
Greeting and close
Background information
Anticipate questions
Reader's perspective
Clear subject line
Defined group
Single topic
Put the action at the top
Sending Emails Best Practices Guide
Proof and edit
Keep it short
No ALL CAPS
Use business acumen
Check your emotions
Thoughtful distribution and BCC
Verify attachments
Complete, short signature
Change subject lines for new threads
Responding to Emails Best Practices Guide
Read everything
Think before ‘Reply to All’
Benefit of the doubt
Respond within 24 hours
Answer/address all points
Avoid unnecessary questions
Avoid “stirring the pot”
Respond in line
Managing Emails Creating Balance
Turn off email arrival announcement
Use email tools
One-touch rule
Don’t send in middle of the night
Unplug
Texting Best Practices Guide
Light, simple and short
Manage tone and humor Check the recipient’s number
Respond
Tone, focus and informality
Consider audience
Impulse check
Be efficient and strategic Not for confidential information
Hi there Jane, OMG l love this weather! What did you think about the repot from A? Did you see the new ad work? Kindof creepy…Text me back and let me know about lunch?
I wont know until I approve their proof, what color? They are trying very hard to get them to use, and they are waiting on the art. They can’t give us a date unitl the art is set so as soon as we send our art, they can begin work getting me a proof (I will approve) and they will give us an in hands date.
OMG, ur 2 smrt. AFAIK no mtng 2day. TTYL.
What’s at stake
Improvements areas
Specific habits to build / change
Support required
Communication Action Plan
Increase productivity
Improve relationships
Improve satisfaction among colleagues, clients and stakeholders
Recap
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