The Contact Center Solutions Industry NORTH AMERICA CUSTOMER VALUE LEADERSHIP AWARD Focus on innovation including inContact's experience and innovation has created the most complete contact center solution in the market. 1 2 Agent Satisfaction Return on Investment (ROI) Customer Experience 3 4 5 inContact's commitment to Omnichannel excellence is realized through the Customer Interaction Cloud. Voice as a Service tackles the challenge of optimizing and guaranteeing voice quality for every interaction. Most companies lack the expertise of tools to monitor and manage the experience with their customers. inContact Personal Connection increases agent productivity while enhancing lead conversions. inContact's award-winning Personal Connection™ outbound dialer connects agents at the first greeting, eliminating the tell-tale awkward pause. NORTH AMERICAN CONTACT CENTER SOLUTIONS CUSTOMER VALUE LEADERSHIP AWARD To learn more, visit www.inContact.com
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The Contact Center Solutions IndustryNORTH AMERICA
CUSTOMER VALUELEADERSHIP AWARD
Focus on innovationincluding
inContact's experience and innovationhas created the most complete contact
center solution in the market.
1
2
AgentSatisfaction
Return onInvestment
(ROI)
CustomerExperience
3 4
5
inContact's commitment toOmnichannel excellence is
realized through the CustomerInteraction Cloud.
Voice as a Service tackles the challenge of optimizing and guaranteeing voice quality for every interaction.
Most companies lack the expertise of tools to monitor andmanage the experience with their customers. inContact
Personal Connection increases agent productivitywhile enhancing lead conversions.
inContact's award-winningPersonal Connection™
outbound dialer connectsagents at the �rst greeting,
eliminating the tell-taleawkward pause.
NORTH AMERICANCONTACT CENTER SOLUTIONS
CUSTOMER VALUE LEADERSHIP AWARD
To learn more, visit www.inContact.com
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