Welcome To The Garland! Built in 1972, The Garland has served as a hide- away in LA for friends, family, and guests for nearly 50 years. This guide will give you all of the details you need to make us your home away from home while you’re here! We’ve made adjustments to our operation to protect your safety and ours. Details at bit.ly/garlandcares - Please practice social distancing of 6 feet whenever possible. - Masks are required at all times unless you are: seated for dining, eating or drinking in any location, or in the privacy of your guestroom - Children must be accompanied by an adult at all times - Sanitize often and wash hands frequently with soap and water - There are no parties or gatherings, and no more than 4 guests per room - The Pool has been arranged for social distancing. See inside for details. Jacuzzis are closed per LA County. - The Gym is closed per LA County regulations. TELEPHONE DIALING INFORMATION LOCAL 9 +1 + Number $0.95 up to 30 minutes + $0.10 per minute after 30 (Not all 818 are local, please dial 0 for assistance) INFORMATION Local - $1.50 Long Distance - $3.00 REGIONAL 9 + 1 + Number $3.00 per call connection fee + $0.20 per minute (most of LA County, including some 818 numbers) INTERNATIONAL 9 + 011 + Number $5.00 per call connection fee plus 40% over Operator Assisted Peak Rates TOLL FREE & CALLING CARDS $0.95 per call connection fee EMERGENCY 911 - Free of Charge Rate information can be obtained by dialing 0. Ask the Operator for rates of an Operator Assisted Peak Rate Call. You have the right to reach other long distance carriers by dialing the access code provided by that carrier. Direct Complaints to: Federal Communications Commission FCC Enforcement Division Mail Stop 1600 A2 Washington, DC 20554 1 Beverly Garland 2 Netflix 3 CBS 4 NBC 5 ABC 6 FOX 7 CW 8 KCAL 9 MyNetworkTV 10 LA18 11 PBS 12 Weather 13 CNN 14 HLN 15 Fox News 16 CNBC 17 MSNBC 18 Bloomberg 19 BBC 20 CSpan 21 Univision 22 UniMás 23 Telemundo 24 Spectrum Deportes 25 ESPN 26 ESPN 2 27 ESPN Classic 28 ESPN News 29 ESPN U 30 FSN West 31 Fox Sports 1 32 Prime Ticket 33 Golf 34 NBC Sports 35 NFL Network 36 Sportsnet 37 SportsNet LA 38 Pac 12 39 TBS 40 TNT 41 USA Network 42 AMC 43 FX 44 Lifetime 45 A&E 46 TruTV 47 SYFY 48 Bravo 49 E! 50 BET 51 National Geographic 52 Discovery 53 Food 54 Travel 55 HGTV 56 TLC 57 History 58 Science 59 MTV 60 Comedy Central 61 Animal Planet 62 Cartoon Network 63 Nickelodeon 64 Disney 65 Freeform 70 Youtube 71 Crackle 73 Pandora 74 The Garland Homepage CHANNEL SURFING GUIDE HOW CAN WE HELP? BAGGAGE SERVICE/CONCIERGE- Contact the Front Desk at ext. 7227 DRY CLEANING- Available Monday-Friday, excluding holidays. Call the Front Desk at ext. 7227 to arrange pickup prior to 8AM and items will be available after 5PM. A laundry bag can be found in your guestroom closet. GUEST LAUNDRY CENTER- Located adjacent to the pool open 24 hours. Machines are coin-operated and a change machine is available. LOST AND FOUND- Contact the Front Desk at ext. 7227 or email [email protected] PRESSREADER- Download the PressReader app while connected to our complimentary wifi to access thousands of digital newspapers and magazines SELF-PARKING AND VALET- For Valet, text or call the number on your ticket to have your vehicle pulled at the front drive. Self-parking is located behind El Dorado and Portola. Valet available in front of Lobby or Front Desk after 11PM. BUSINESS CENTER/ATM- Adjacent to the Front Desk. Available daily. Boarding passes are printed complimentary. Open 24 Hours. COURIER SERVICES/POSTAGE/SHIPPING- Arrange pickup via the Front Desk at ext. 7227 WIFI/Internet- No password required! Connect to Garland Guest How about a bite to eat? Look no further than The Front Yard! Featuring an extended patio space, The Front Yard is the perfect spot to sit back and relax now that you’re here. Open for lunch, dinner, and weekend brunch! Reservations are required! Menus, Hours & Reservations at thefrontyardla.com or save a spot by calling EXT. 7290 Looking for in-room dining & breakfast? Check out the next page! Lobby Bar also available 11AM-9PM daily In Your Room In-Room Safe- For your convenience, an in-room safe for your valuables can be locat- ed in the closet. Limited safe deposit boxes are also available at the Front Desk Non-Smoking Policy- The Garland is a tobacco-free/drug-free facility. While guests may smoke in the desigated areas, the use of marijuana (recreational or medicinal) is strictly prohibitted. There is a $350 cleaning fee for smoking in guestrooms and on balconies. Paws at The Garland- Dogs up to 40 lbs are welcome. Your pooch can roam freely in our pet area located east of the Portola building. The area has an orange hydrant. There’s a weekly non-refundable pet fee and you will be asked to sign a pet agreement when you check in. Privacy Policy- The Garland reserves the right to visually inspect all guest rooms to ensure the well-being of guests and confirm the condition of the room. Safety & Security- Always check that all doors are closed when leaving the room. Please do not leave valuables in your vehicle and do not leave room keys where they may be lost or stolen. Please report any suspicious activity to The Garland Team. Covid-19: We Clean, We Care We have adjusted our procedures for your safety during the Covid-19 pandemic below you fill find information specific to your room. For a longer list, go to bit.ly/ garlandcares This Guide- This guide replaces all collateral inside of the room. If you need a replacement, they can be obtained through the Front Desk. See a digital version at bit.ly/garlandgrapevine Sealed and Sanitized- Upon arrival, your room has been sanitized and sealed. You will be the first person to enter following Housekeeping service. Rooms have been redesigned to omit decorative pillows, magazines, and reusable glassware. Your TV remote has been sanitized and can be found in a sealed bag. Minibar items are sanitized and sealed in the room refrigerator. Housekeeping Service- There is no service during your stay. If you’d like to request daily service or drop service of linens, please contact the Front Desk at ext. 7227. Room must be unoccupied during Housekeeping service. Need Ice?- Per LA County requirements, ice machines are not available. Request ice by calling the Front Desk at ext. 7227