In Module 3 of the 2degrees accreditation we’ll be …...In Module 3 of the 2degrees accreditation we’ll be taking a closer look at the activation process, who you and your customers

InModule3ofthe2degreesaccreditationwe’llbetakingacloserlookattheactivationprocess,whoyouandyourcustomersshouldcontactatdifferentstagesoftheprocessshouldyouhaveanyqueriesandtheallimportanttimingforreceivingyourpointsandcommissions

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WhetheryourcustomersignsupviayourPersonalIBOWebsiteortheACNPacificNewZealandwebsitethey’llcometotheACNMobilepage.Asmentionedinthepreviousmodule,it’sincrediblyimportantthatthecustomerdetailsenteredatthisstageEXACTLYmatchthedetailsontheirgovernmentIDaswellasdetailsenteredlaterinthejourneywhichwe’lltalkaboutshortly.Ifthedetailsdonotmatch,forexampletherearetyposorthecustomerabbreviatesthedetails(forexampleontheiridentificationitshowsthenameasJonathanbutduringthesignupprocesstheyenterJohn)thereisachancethatthecustomer’sapplicationwillbecreditdeclinedwhichcouldharmthecustomer’screditratingandgivethemapoorsignupexperience.Remember,ifthecustomeriscreditdeclinedthereisnosaleforyoutoreceivepointsandcommissionson.Wealsousetheinformationthecustomerentersheretomatchwith2degreesrecordsandsubsequentlyassignthesaletoyousothisisanotherreasonwhyit’simportantthecustomerentersthecorrectinformationhere.

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OnceyourcustomerhascompletedtheinformationontheACNwebsite,they’llbeautomaticallytakento2degrees’website.Herethey’llneedtoselectthePayMonthlyplanthatbestsuitstheirrequirements

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Next,newto2degreescustomerswillneedtocompletethesignupprocessbyenteringpersonaldetailsonthe2degreeswebsite.Asmentionedpreviously,it’sEXTREMELYimportantthatthedetailsthecustomerentershereEXACTLYmatchthedetailstheyenteredontheACNwebsite.IftherearediscrepanciesbetweenwhattheyenterhereandtheACNwebsiteitmayNOTbepossibleforyoutoclaimpointsandcommissionsforyourcustomer.Wedon’twantyourhardworkandefforttobefornothingandwe’resureyoudon’teither,sopleaseensureyoueducateyourcustomersandyourdownlineontheimportanceofthis.

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Weunderstandthatyouoryourcustomersmayhavesomequeriesatdifferentstagesofthecustomerjourney.Ifthisshouldhappenwhilstplacinganorderthecustomershouldcontactyou,theirIBOandyouneedtocompletetheIBOEnquiryformavailableviaPacificCompass.SimilarlyifyouhaveACNrelatedissuesorescalationssuchasqueriesrepointsorcommissions,thesemustbedirectedtoACNviatheIBOEnquiryFormIfyourcustomerhasqueriesconcerningtheir2degreesserviceoncetheyareactiveonthe2degreesnetwork,i.e.theycanmake/receivecalls/textmessagesontheir2degreesSIMtheycancontact2degreesviathemethodsshown.AveryimportanttoptipistoeducateyourcustomersNOTtocontact2degreesorgointoa2degreesstoreuntiltheyareactiveonthe2degreesnetworkasthisislikelytoresultinyounotreceivingcompensationforthiscustomer.

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MissingOrders

ACNprovidesafollowupservicetoworkwith2degreesonallocatingsalestoIBOsthatmaynothaveflowedthroughtoyourPCLstraightaway.

Forinstance,ifyoubelieveacustomerhassuccessfullysignedupto2degreesviatheprescribedACN2degreessignupprocess,butthecustomerhasnotflowedthroughtoyourPCL,pleasesubmitamissingclaimenquiryviathe2degreesMissingCustomerClaimFormavailableonPacificCompass.

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Followingtheprocessingofa2degreesmobileapplication,thecorrespondingcustomershouldappearinyourPersonalCustomerList(PCL)within2-4days.Asmentionedpreviouslyallapplicationsaresubjecttocreditapprovalby2degrees.Thismaydelayordersforwhichadditionalinformationisrequiredfromthecustomer.Usuallythiswilladdbetween1-2daysdependingonhowquicklyyourcustomercanrespondandsupplyadditionalinformation.PCLswillbeupdateddailywithMobilecustomersandpoints.AcustomerwillbeheldinanincompletestatusinyourPCLifyouhavenotyetsuccessfullycompletedthis2degreesAccreditationprocess.Qualificationpointswillbeallocatedafter2degreesreportstheserviceasnetworkactivetoACN.NetworkactivationoccursatthetimetheSIMisshippedtothecustomerandthiswilltypicallyreflectinyourPCLwithinthefollowing48businesshours.Commissionpaymentswillcommence3monthsfromtheactivationdate.IBOsshouldcontactIBOSupportwithenquiriesregardingpoints,commissionandtheirPCL–donotcontact2degreesastheywillnotbeabletoassist.

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Let’stakealookatthepurgerules.Customerswillbepurged24monthsaftersignup.ThisincludesbothMobileandMobileBroadbandservicesIfacustomercancelstheirservicebeforemonth24,thentheservicewillalsopurgeandIBOswillnolongerreceivepoints&residualsforthisservice.Whereacustomercancelswithin180daysofsigningup,ACNwillpurgethecustomerpointsandwillalsoclawbackanycommissionsandbonusespaidtotheIBOand/ortheirupline.

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Let’srunthroughaquicksummaryofthekeypoints.Ifyouareconfidentyouhaveunderstoodallofthecontentsothatyoucanpassthequiz,pleaseproceedtothe‘CompleteyourAssessment’module.Hereyouwillfindinstructionsandthelinktothequickmandatoryonlinequiz.

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