In game mobile support using helpshift

Full stack CRM for your mobile games

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BRING CUSTOMER SUPPORT RIGHT INTO YOUR GAMEMake it easy for your players to contact you with in-app messaging.

BRING PLAYERS BACK INTO YOUR GAMEHave a direct line of communication with your players

using in-app and push notifications.

SOLVE COMMON PROBLEMS BEFORE THEY BECOME ISSUESWith in-app native and searchable FAQ, Helpshift enables players to self-

serve and deflect up to 90% of incoming ticket volume.

PERSONALIZE YOUR CUSTOMER SUPPORT BASED ON PLAYER’S LANGUAGE

Our knowledge base is fully internationalized, allowing you to automatically cater content based on your player’s language preferences.

Our SDK supports 34 languages out of the box

DIVERT NEGATIVE RATINGS AS PRIVATE FEEDBACKEnable your players to send you feedback privately via Helpshift instead of

posting them in the app store.

DON’T INTERROGATE YOUR PLAYERS, PROVIDE SOLUTIONS INSTEADHelpshift collects necessary device and diagnostic information, helping agents

resolve customer issues up to 70% faster.

Key benefits

• Get detailed player device, app and location information

• Use data intelligently to reduce time to first response

GET A 360° VIEW OF YOUR PLAYERWith Helpshift you can collect real-time data about how your players are

interacting with your app.

Custom metadata allows you to pass key-value pairs of useful data to track relevant player information.

ANALYTICSGet a pulse of how players are interacting with in-app support. See metrics on

how many players open help, self-serve or file tickets.

ADVANCED ANALYTICSGet complete insight into your support team’s performance.

ADVANCED ANALYTICSTrack how players are interacting with your knowledge base.

Understand which content is working better for your players and what needs updating.

ENABLE YOUR TEAM TO GET MORE DONEHelpshift’s custom workflows and team management features allow

your team to better organize and manage large ticket volumes.

WEB & EMAIL SUPPORTHelpshift provides you with a fully customizable web support so your

players can contact you on the web and also, over email.

Embeddable Web Support Email Support

START ENGAGING WITH YOUR PLAYERS NOW

helpshift.com