Dear Customer Following is a list of available material and prices effective from 1 June 2014. Terms of payment: Full payment on order- material prepared and supplied in MSWord format or via Dropbox upon completion. Kind regards SmartScript Contact Details: Marketing Manager: Pamela Huygen [email protected]072 228 9772 Managing Member: Narina Horn [email protected]076 482 0564
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Dear Customer
Following is a list of available material and prices effective from 1 June 2014.
Terms of payment:
Full payment on order- material prepared and supplied in MSWord format or via Dropbox upon completion.
Table of ContentsContact Details:.................................................................................................................................1
Table of Contents.............................................................................................2Qualifications...................................................................................................3
TETA Qualifications............................................................................................................................3Generic Management........................................................................................................................3Business Administration....................................................................................................................3Debt Recovery................................................................................................................................... 4New Venture Creation.......................................................................................................................4Project Management..........................................................................................................................4Contact Centre Operations................................................................................................................4Marketing.......................................................................................................................................... 4IT....................................................................................................................................................... 4Wholesale and Retail.........................................................................................................................5Security............................................................................................................................................. 5Development Practices......................................................................................................................5Early Childhood Development...........................................................................................................5Building and Civil Construction..........................................................................................................5Health & Welfare...............................................................................................................................6Beauty & Nail Technology..................................................................................................................6
Skills Programmes............................................................................................7SDF Skills Training Programme..........................................................................................................7Plan Learning Training Programme....................................................................................................7Train the Trainer Training Programme...............................................................................................7Supervisory Skills Programme...........................................................................................................8HWSETA – First Aid Training Programme...........................................................................................8HWSETA – SHE Awareness/Induction Programme..............................................................................9SPORT – Sport and Recreation Leader...............................................................................................9SPORT – Sports Club Administration................................................................................................10SPORT – Volunteer Programme........................................................................................................11
Individual Unit Standards................................................................................15Pricing Structure...................................................................................................................52
2
QualificationsTETA Qualifications
Qual No Qualification Title Level Credits Price (R)
59300 General Education and Training Certificate: Transport 1 120 R20 000
50285 National Certificate: Professional Driving 3 122 R20,000
57831 National Certificate: Freight Handling 3 128 R25,000
59365 National Certificate: Freight Forwarding and Customs Compliance 3 130 R25,000
64829 National Certificate: Lifting Machine Operations 3 122 R25,000
48439 Further Education and Training Certificate: Road Transport Supervision 4 138 R25,000
The following qualification is only available without the scheduling unit standard
Qual No Qualification Title Level Credits Price (R)
48437 National Certificate: Road Transport 3 133 R20,000
Generic ManagementQual No Qualification Title Level Credits Price (R)
83946 National Certificate: Management 3 120 R25,000
57712 Further Education and Training Certificate: Management 4 150 R25,000
59201 National Certificate: Generic Management 5 162 R30,000
Business AdministrationQual No Qualification Title Level Credits Price (R)
61755 General Education and Training Certificate: Business Practice 1 121 R20,000
23833 National Certificate: Business Administration Services 2 130 R20,000
67465 National Certificate: Business Administration Services 3 120 R25,000
60650 Professional Qualification: Business Administration 3 120 R25,000
61595 National Certificate: Business Administration Services 4 140 R25,000
3
Debt RecoveryQual No Qualification Title Level Credits Price (R)
49021 Further Education and Training Certificate: Debt Recovery 4 140 R25,000
New Venture CreationQual No Qualification Title Level Credits Price (R)
49648 National Certificate: New Venture Creation (SMME) 2 138 R20,000
66249 Further Education and Training Certificate: New Venture Creation 4 149 R25,000
Project ManagementQual No Qualification Title Level Credits Price (R)
50080 Further Education and Training Certificate: Project Management 4 136 R25,000
Contact Centre OperationsQual No Qualification Title Level Credits Price (R)
71490 National Certificate: Contact Centre Support 2 128 R20,000
80566 National Certificate: Contact Centre and Business Process Outsourcing Support 3 124 R25,000
71489 National Certificate: Contact Centre Operations 4 135 R25,000
MarketingQual No Qualification Title Level Credits Price (R)
67464 Further Education and Training Certificate: Marketing 4 139 R25,000
ITMS Windows 7 and Office 2010
Qual No Qualification Title Level Credits Price (R)
61591 National Certificate: Information Technology: End User Computing 3 130 R25,000
78964 National Certificate: Information Technology Technical Support (A Plus) 4 163 R25,000
78964 National Certificate: Information Technology Technical Support (N Plus) 4 163 R25,000
78964Further Education and Training Certificate: Information Technology: Technical Support BOTH A PLUS and NPLUS
4 326 R50,000
4
Wholesale and Retail Qual No Qualification Title Level Credits Price (R)
49280 National Certificate: Wholesale and Retail Distribution 2 120 R20,000
58206 National Certificate: Wholesale and Retail Operations 2 120 R20,000
63409 National Certificate: Wholesale and Retail Operations 3 120 R25,000
49397 National Certificate: Wholesale and Retail Operations Supervision 4 120 R25,000
SecurityQual No Qualification Title Level Credits Price (R)
58577 National Certificate: General Security Practices 3 124 R25,000
58696 National Certificate: Close Protection 5 131 R30,000
Development PracticesQual No Qualification Title Level Credits Price (R)
50334 National Certificate: Occupationally Directed Education, Training and Development Practices 5 120 R30,000
50331 National Certificate: Occupationally Directed Education Training and Development Practices 6 145 R30,000
Early Childhood DevelopmentQual No Qualification Title Level Credits Price (R)
58761 Further Education and Training Certificate: Early Childhood Development 4 140 R25,000
Building and Civil ConstructionQual No Qualification Title Level Credits Price (R)
49410 National Certificate: Construction 2 120 R20,000
57881 National Certificate: Welding Application and Practice 2 158 R20,000
65409 National Certificate: Building and Civil Constructions 3 140 R25,000
58782 Further Education and Training Certificate: Plumbing 4 160 R25,000
5
Health & WelfareQual No Qualification Title Level Credits Price (R)
74269 National Certificate: Occupational Health, Safety and Environment 2 120 R25,000
64697 Further Education and Training Certificate: Community Health Work 4 156 R25,000
Beauty & Nail TechnologyQual No Qualification Title Level Credits Price (R)
80646 Further Education and Training Certificate: Beauty and Nail Technology 4 156 R25,000
6
Skills ProgrammesSDF Skills Training Programme
SAQA ID Name Level Cred Price (R)
15217 Develop an organisational training and development plan 5 6 5,644
15218 Conduct an analysis to determine outcomes of learning for skills development and other purposes 6 4 5,644
15221 Provide information and advice regarding skills development and related issues 5 4 5,644
15227 Conduct skills development administration in an organisation 4 4 3,76215231 Create and use a range of resources 5 4 5,644
15232 Coordinate planned skills development interventions in an organisation 5 6 5,644
Sub total 31,982Less discount 9,582
TOTAL 22,400
Plan Learning Training ProgrammeSAQA
ID Name Level Cred Price (R)
263976Demonstrate understanding of the outcomes-based education and training approach within the context of a National Qualifications Framework
117874 Guide learners about their learning, assessment and recognition opportunities 5 6 5,644
15221 Provide information and advice regarding skills development and related issues 5 4 5,644
Sub total 20,694Less discount 6,194
TOTAL 14,500
Train the Trainer Training ProgrammeSAQA
ID Name Level Cred Price (R)
117874 Guide learners about their learning, assessment and recognition opportunities 5 6 5,644
117877 Perform one-to-one training on the job 3 4 3,225
117870 Conduct targeted training and development using given methodologies 4 10 5,640
117871 Facilitate learning using a variety of given methodologies 5 10 8,470
Sub total 22,979
Less discount 6,879TOTAL 16,100
7
Supervisory Skills ProgrammeSAQA
ID Name Level Cred Price (R)
10981 Supervise work unit to achieve work unit objectives (individuals and teams) 4 12 6,786
242818 Describe the relationship of junior management to other roles 4 5 3,762
252034 Monitor and evaluate team members against performance standards 5 8 6,776
Total 16994
Discount 6,994
TOTAL 10,000
HWSETA – First Aid Training ProgrammeSAQA
ID Name Level Cred Price
119567 Perform basic life support and first aid procedures 1 5 2,687
120496 Provide risk-based primary emergency care/first aid in the workplace 2 5 2,687
13915Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace
3 4 3,225
Total: 8,599
Discount 2,580
TOTAL 6,019
HWSETA – SHE Awareness/Induction ProgrammeSAQA
ID Name Level Cred Price
9964 Apply health and safety to a work area 2 3 2,687
120496 Provide risk-based primary emergency care/first aid in the workplace 2 5 2,687
14656 Demonstrate an understanding of sexuality and sexually transmitted infections including HIV/AIDS 1 5 2,687
120331 Demonstrate knowledge pertaining to fires in working places 3 3 3,225
119454 Maintain and adapt oral communication 2 5 2,687
259639 Explain basic health and safety principles in and around the workplace 2 4 2,687
Total: 16,660
Discount 4,998
TOTAL 11,662
8
SPORT – Sport and Recreation LeaderSAQA
ID Name Level Cred Price
9242 Analyse external factors influencing people who have special needs 5 4 5,644
13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5 3,225
13915Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace
3 4 3,225
242819 Motivate and Build a Team 4 10 5,640
243293 Promote sport activity in a community 4 4 3,762
243296 Apply values and ethics to a sport organisation 4 3 3,762
243298 Apply administrative skills and knowledge in a sport organisation 4 11 6,204
243300 Lead a community sport activity 4 12 6,768
243303 Create, improvise and organize sport activities 4 6 3,762
Total: R 41,992
Discount R 12,592
TOTAL R 29,400
SPORT – Sports Club AdministrationSAQA
ID Name Level Cred Price
7547 Operate a personal computer system 2 6 2,687
15234 Apply efficient time management to the work of a department/division/section 5 4 5,644
110003 Develop administrative procedures in a selected organisation 4 8 4,512
110009 Manage administration records 4 4 3,762
110026 Describe and assist in the control of fraud in an office environment 4 4 3,762
117500 Manage finance in a small business 4 8 4,512
242810 Manage Expenditure against a budget 4 6 3,762
243296 Apply values and ethics to a sport organisation 4 3 3,762
243298 Apply administrative skills and knowledge in a sport organisation 4 11 6,204
243300 Lead a community sport activity 4 12 6,768
Total: R 45,375
9
Discount R 13,610
TOTAL R 31,765
SPORT – Volunteer ProgrammeSAQA
ID Name Level Cred Price
116720 Show understanding of diversity in the workplace 3 3 3,225
242811 Prioritise time and work for self and team 4 5 3,762
244179 Handle complaints and problems 3 6 3,225
244181 Perform hand over and take over responsibilities 3 2 3,225
246740 Care for customers 4 3 3,762
255914 Minimise and manage safety and emergency incidents 4 6 3,762
255915 Conduct volunteer services in a specific environment 4 5 3,762
255916 Describe volunteer operations 4 6 3,762
Total: 28,485
Discount 8,545
TOTAL 19,940
10
Fundamentals Level 2Skills Programme: Communication
SAQA ID Name Level Cred Price (R)
119463 Access and use info from texts 2 5 2,687119456 Write for a defined context 2 5 2,687119454 Maintain and adapt oral communication 2 5 2,687119460 Use language in occupational learning 2 5 2,687
Sub total 10,748Less discount 3,248
TOTAL 7,500
Skills Programme: NumeracySAQA
ID Name Level Cred Price (R)
7469 Use mathematics to investigate and monitor the financial aspects 2 3 2,687
9007 Work with a range of patterns and functions and solve problems 2 5 2,687
9009 Apply basic knowledge of statistics 2 3 2,6877480 Rational and irrational numbers 2 3 2,687
Sub total 13,435Less discount 4,035
TOTAL 9,400
11
Fundamentals Level 3 Skills Programmes: CommunicationAvailable in English and Afrikaans
SAQA ID Name Level Cred Price (R)
8968 Accommodate audience and context needs in oral communication 3 5 3,225
8969 Interpret and use information from texts 3 5 3,225
8973 Use language and communication in occupational learning programmes 3 5 3,225
8970 Write texts for a range of communicative contexts 3 5 3,225Sub total 12,900
Less discount 3,900TOTAL 9,000
ORSAQA
ID Name Level Cred Price (R)
119472 Accommodate audience and context needs in oral/signed communication 3 5 3,225
119457 Interpret and use information from texts 3 5 3,225
119467 Use language and communication in occupational learning programmes 3 5 3,225
119465 Write/present/sign texts for a range of communicative contexts 3 5 3,225Sub total 12,900
Less discount 3,900TOTAL 9,000
Skills Programme: NumeracySAQA
ID Name Level Cred Price (R)
9010Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations
3 2 3,762
9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4 3,762
9012 Investigate life and work related problems using data and probabilities 3 5 3,762
7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5 3,762
Sub total 15,048Less discount 4,548
TOTAL 10,500
12
Fundamentals Level 4Skills Programmes: Communication
SAQA ID Name Level Cred Price (R)
8974 Engage in sustained oral communication and evaluate spoken texts 4 5 3,762
8975 Read analyse and respond to a variety of texts 4 5 3,7628976 Write for a wide range of contexts 4 5 3,762
Sub total 11,286Less discount 3,386
TOTAL 7,900
ORSAQA
ID Name Level Cred Price (R)
119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5 3,762
119469 Read/view, analyse and respond to a variety of texts 4 5 3,762119459 Write/present/sign for a wide range of contexts 4 5 3,762
Sub total 11,286Less discount 3,386
TOTAL 7,900
Skills Programme: NumeracySAQA
ID Name Level Cred Price (R)
9015Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems
4 6 3,762
9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4 3,762
7468Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues
4 6 3,762
Sub total 11,286Less discount 3,386
TOTAL 7,900
13
Individual Unit Standards# Unit
Std ID Unit Standard Title NQF Lev
Credits
Price (R)
1 7117 Contribute to and improve on the operation of a quality assurance system 4 6 3,762
2 7175 Provide customer service in a banking environment 3 3 3,225
3 7177 Attend to customer enquiries face-to-face and on the telephone in a banking environment 3 4 3,225
4 7456Use mathematics to investigate and monitor the financial aspects of personal, business and national issues
3 5 3,225
5 7468Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues
4 6 3,762
6 7469 Use mathematics to investigate and monitor the financial aspects of personal and community life 2 2 2,687
7 7480 Demonstrate understanding of rational and irrational numbers and number systems 2 3 2,687
8 7485 Demonstrate understanding of real and complex number systems 4 3 3,762
9 7547 Operate a personal computer system 2 6 2,687
10 7566 Operate personal computer peripherals 2 3 2,687
11 7567 Produce and use spreadsheets for business 3 5 3,225
12 7568 Demonstrate knowledge of and produce word processing documents using basic functions 2 3 2,687
13 7570 Produce word processing documents for business 3 5 3,225
14 7571 Demonstrate the ability to use electronic mail software to send and receive messages 2 3 2,687
15 7573 Demonstrate ability to use the World Wide Web 2 3 2,687
16 7706 Maintain a booking system 3 3 3,225
17 7782 Analyse a business and determine the way it functions 4 3 3,762
18 7785 Function in a Business environment 3 4 3,225
19 7796 Maintain a secure working environment 3 1 3,225
20 7854 Provide First Aid 4 4 3,762
21 7860 Introduce new staff to the workplace 3 1 3,225
22 7861 Gather and present evidence in a hearing 5 8 6,776
23 7911 Manage the float 3 4 3,225
14
# Unit Std ID Unit Standard Title NQF
LevCredit
sPrice
(R)
24 7995 Communicating and conducting interpersonal relations in industry 3 10 4,300
25 7997 Managing self-development 3 9 3,870
26 8000 Applying basic business principles 3 9 3,870
27 8016 Maintaining occupational health, safety and general housekeeping 3 8 3,440
28 8021 Taking basic care of freight handling machinery 3 2 3,225
29 8022 Allocating freight for packaging and grouping 3 6 3,225
30 8024 Receiving and dispatching freight, and handling freight returns 3 5 3,225
31 8025 Controlling and locating stock 3 8 3,440
32 8035 Processing and controlling documentation 4 4 3,762
33 8036 Packing, handling and securing freight 4 8 4,512
34 8037 Ensuring customer satisfaction and competitive practice 3 2 3,225
35 8039 Operating Cranes 3 10 4,300
36 8045 Manage computer based systems 6 32 32,512
37 8104 Operate and take care of equipment in an office environment 2 2 2,687
38 8418 Do basic research 2 4 2,687
39 8420 Operate in a team 2 4 2,687
40 8478 Create a guided experience for customers 2 20 7,200
41 8480 Introduce South Africa to tourists 4 7 3,762
42 8493 Maintain occupational health and safety 2 2 2,687
43 8494 Demonstrate an understanding of HIV/AIDS and its implications 2 4 2,687
44 8551 Oversee arrival and departure of customers 4 3 3,762
45 8555 Contribute to information distribution regarding HIV/AIDS in the workplace 4 4 3,762
46 8618 Organise oneself in the workplace 2 3 2,687
47 8965 Respond to literary texts 2 5 2,687
48 8968 Accommodate audience and context needs in oral communication 3 5 3,225
15
# Unit Std ID Unit Standard Title NQF
LevCredit
sPrice
(R)
49 8969 Interpret and use information from texts 3 5 3,225
50 8970 Write texts for a range of communicative contexts 3 5 3,225
51 8973 Use language and communication in occupational learning programmes 3 5 3,225
52 8974 Engage in sustained oral communication and evaluate spoken texts 4 5 3,762
53 8975 Read analyse and respond to a variety of texts 4 5 3,762
54 8976 Write for a wide range of contexts 4 5 3,762
55 8979 Use language and communication in occupational learning programmes 4 5 3,762
56 9007 Work with a range of patterns and functions and solve problems 2 5 2,687
57 9008Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts
2 3 2,687
58 9009Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems
2 3 2,687
59 9010Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations
3 2 3,225
60 9012 Investigate life and work related problems using data and probabilities 3 5 3,225
61 9013Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
3 4 3,225
62 9015Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems
4 6 3,762
63 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4 3,762
64 9042Demonstrate an understanding of food or beverage safety practices and procedures in the food or beverage manufacturing environment
3 7 3,225
65 9242 Analyse external factors influencing people who have special needs 5 4 5,644
66 9302 Access information in order to respond to client enquiries in a financial environment 3 2 3,225
67 9303 Communicate verbally with clients in a financial environment 3 3 3,225
68 9324 Communicate with fellow workers and supervisors 2 4 2,687
69 9357 Develop and use keyboard skills to enter text 1 4 2,687
70 9506 Communicate in an assertive manner with clients and fellow workers 4 4 3762
71 9533 Use communication skills to handle and resolve conflict in the workplace 3 3 3,225
16
# Unit Std ID Unit Standard Title NQF
LevCredit
sPrice
(R)
72 9960 Communicate verbally and non-verbally in the workplace 3 8 3,440
73 9964 Apply health and safety to a work area 2 3 2,687
74 9965 Render basic first aid 2 3 2,687
75 9969 Prepare for plastering 3 15 6,450
76 9971 Apply screeds to a concrete floor 3 15 6,450
77 10003 Apply specialist tiling to surfaces 4 18 10,152
78 10006 Demonstrate an understanding of entrepreneurship and develop entrepreneurial qualities 1 2 2,687
79 10007 Identify, analyse and select business opportunities 1 4 2,687
80 10025 Handle a range of customer complaints 4 4 3,762
81 10037 Take orders from customers to fulfil a need for goods and/or service 4 10 5,640
82 10038 Conduct follow-up with customers to evaluate satisfaction levels 4 14 7,896
83 10170 Demonstrate an understanding of employment relations in an organisation 3 5 3,225
84 10255 Select, use and care for power tools 2 5 2,687
85 10301 Complete a research assignment 6 20 16,940
86 10313 Comply with service levels as set out in a Contact Centre Operation 4 10 5,640
87 10321 Monitor and maintain performance standards in a Contact Centre 4 12 6,768
88 10322 Retrieve and correlate statistical data applicable to Contact Centres 4 12 6,768
89 10323 Implement Contact Centre specific sales techniques to generate sales through a Contact Centre 4 12 6,768
90 10324 Describe features, advantages and benefits of a range of products or services 4 6 3,762
91 10326 Identify customers of Contact Centres 4 4 3,762
92 10327 Provide coaching to personnel within a Contact Centre 4 10 5,640
93 10330 Implement and co-ordinate campaigns within Contact Centres 4 10 5,640
94 10331 Identify and analyse customer and market related trends impacting on Contact Centres 4 10 5,640
95 10348 Identify and respond to customer needs in a Contact Centre 2 12 4,320
96 10349 Input data received onto appropriate computer packages within a Contact Centre 2 12 4,320
97 10350 Collect and record information queries and requests 2 8 2,88017
# Unit Std ID Unit Standard Title NQF
LevCredit
sPrice
(R)from customers
98 10353 Meet performance standards within a Contact Centre 2 6 2,687
99 10354 Contribute to a diverse working environment in a Contact Centre 2 8 2,880
100 10358 Apply in-bound Contact Centre Operations within a commercial environment 2 8 2,880
102 10981 Supervise work unit to achieve work unit objectives (individuals and teams) 4 12 6,786
103 11235 Maintain effective working relationships with other members of staff 2 1 2,687
104 11241 Perform Basic business calculations 3 6 3,225
105 11286 Institute disciplinary action 5 8 6,776
106 11406 Apply a knowledge of Basic Geographic Principles 2 7 2,687
107 11407 Display an understanding of the International Trading Environment 2 7 2,687
108 11408 Understand the basic concepts of Importing and Exporting 2 7 2,687
109 11409 Apply a knowledge and understanding of International Trade Documentation 2 7 2,687
110 11411Demonstrate a knowledge and understanding of elementary Freight Forwarding Procedures, Processes and Systems
2 7 2,687
111 11412Demonstrate a knowledge and understanding of advanced Freight Forwarding Procedures, Processes and Systems
2 7 2,687
112 11413 Apply an understanding of basic Transport Principles to International Trade 2 7 2,687
113 11505 Identify, Handle and Defuse Security Related Conflict 4 12 6,768
114 11508 Write security reports and take statements 4 10 5,640
115 11533 Apply specialist plastering and screeding to surface 4 18 10,152
116 11803 Apply basic written and oral communication skills 2 10 3,600
117 11975 Conduct a lawful arrest 5 4 5,644
118 11985 Inspect, drive and maintain an official vehicle 4 3 3,762
119 12140 Recruit and select candidates to fill defined positions 5 9 7,623
120 12153 Use the writing process to compose texts required in the business environment 4 5 3,762
121 12154 Apply comprehension skills to engage oral texts in a business environment 4 5 3,762
122 12155 Apply comprehension skills to engage written texts in a 4 5 3,76218
# Unit Std ID Unit Standard Title NQF
LevCredit
sPrice
(R)business environment
123 12219 Select, use and care for power tools 2 6 2,687
124 12433 Use communication techniques effectively 5 8 6,776
125 12483 Perform basic first aid 2 4 2,687
126 12484 Perform basic fire fighting 2 4 2,687
127 12988 Record income and receipts 5 10 8,470
128 13223 Apply safety, health and environmental protection procedures 3 6 3,225
129 13224 Monitor the application of safety, health and environmental protection procedures 4 4 3,762
130 13234 Apply quality procedures 3 8 3,440
131 13235 Maintain the quality assurance system 4 5 3,762
132 13237 Optimise the quality assurance system 5 6 5,644
133 13584 Participate in sustainable tourism in South Africa 2 5 2,687
134 13872 Instil in myself a personal Contact Centre culture 4 4 3,762
135 13874 Work as a member of a Contact Centre Team 4 5 3,762
136 13883 Apply out-bound Contact Centre Operations within a commercial environment 3 8 3,440
137 13885 Provide information to customers in a Contact Centre 2 12 4,320
138 13886 Gather and provide relevant information to contribute to contact centre problem solving 3 5 3,225
139 13911 Induct a new member into a team 3 3 3,225
140 13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5 3,225
141 13914 Conduct a formal meeting 3 3 3,225
142 13915Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace
3 4 3,225
143 13916 Identify and keep the records that a team manager is responsible for keeping 3 4 3,225
144 13917 Indicate the role of a team leader ensuring that a team meets an organisation’s standards 3 6 3,225
145 13918 Manage time and the work process in a business environment 3 4 3,225
146 13919 Investigate and explain the structure of a selected workplace or organisation 3 10 4,300
19
# Unit Std ID Unit Standard Title NQF
LevCredit
sPrice
(R)
147 13928 Monitor and control reception areas 3 4 3,225
148 13929 Co-ordinate meetings, minor events and travel arrangements 3 3 3,225
149 13930 Monitor and control the receiving and satisfaction of visitors 3 4 3,225
150 13931 Monitor and control the maintenance of office equipment 3 4 3,225
151 13932 Prepare and process documents for banking 3 5 3,225
152 13933 Plan, monitor and control an information system in a business environment 3 3 3,225
153 13934 Plan and prepare meeting communications 3 4 3,225
154 13935 Plan and conduct basic research in an office environment 3 5 3,225
155 13936 Outline the legal environment of a selected industry 3 2 3,225
156 13937 Monitor and control office supplies 3 2 3,225
157 13941 Apply the budget function in a business unit 4 5 3,762
158 13943 Analyse new developments reported in the media that could impact on a business sector or industry 4 10 5,640
159 13944 Describe the relationship of junior management to the general management function 4 5 3,762
160 13945 Describe and apply the management of stock and fixed assets in a business unit 4 2 3,762
161 13947 Motivate a team 4 6 3,762
162 13948 Negotiate an agreement or deal in an authentic work situation 4 5 3,762
163 13949 Apply technical knowledge and skill to align a business unit performance to business goals 4 5 3,762
164 13952 Demonstrate basic understanding of the primary legislation that impacts on a business unit 4 8 4,512
165 13953 Apply the principles of situational leadership to a business unit 4 5 3,762
166 13961 Demonstrate Knowledge and Use of Hand Operated Fire Fighting Equipment 2 4 2,687
167 13994 Identify and discuss different types of business and their legal implications 1 4 2,687
168 13999 Demonstrate an understanding of basic accounting practices 1 4 2,687
169 14001 Demonstrate an understanding of managerial expertise and administrative capabilities 1 4 2.687
170 14050 Care for customers in a community environment 3 5 3,225
171 14063 Apply Self Management through the Concepts of Positive Self-esteem and Resiliency 3 2 3,225
20
# Unit Std ID Unit Standard Title NQF
LevCredit
sPrice
(R)
172 14182 Comply with organisation ethics 3 4 3,225
173 14338 Attend to customer enquiries in an office setting 2 2 2,687
174 14339Identify and maintain the types of records required in own industry and understand why it is necessary to create evidence and maintain confidentiality
2 5 2,687
175 14340 Maintain an existing information system in a business environment 2 4 2,687
176 14341 Keep informed about current affairs related to one’s own industry 2 4 2,687
177 14342 Manage time and work processes within a business environment 2 4 2,687
178 14343 Investigate the structure of an organization as a workplace 2 8 2,880
179 14344 Demonstrate an understanding of a selected business environment 2 10 3,600
180 14346 Process numerical and text data in a business environment 2 2 2,687
181 14348 Process incoming and outgoing telephone calls 2 3 2,687
182 14349 Receive and execute instructions 2 2 2,687
183 14352 Manage a diary for self and others 2 4 2,687
277 113903Demonstrate skills and techniques required to build a relationship with a client in a financial services environment
4 3 3,762
278 113909 Coach a team member in order to enhance individual performance in work environment 3 5 3,225
279 113924 Apply basic business ethics 2 2 2,687
280 114076 Use computer technology to research a computer topic 4 3 3,762
281 114215 Mentor a colleague 4 3 3,762
282 114226 Interpret and manage conflicts within the workplace 5 8 6,776
283 114491Educate and work closely with the community with regard to sexually transmitted infections (STIs) including Human Immune Virus/Acquired Immune Deficiency Syndrome (HIV/AIDS)
4 10 5,640
284 114584 Finance a new venture 4 5 3,762
285 114585 Plan Strategically to improve business performance 4 4 3,762
286 114586 Manage finances of a new venture 4 5 3,762
287 114587 Determine and manage the human resource needs of a new venture 4 4 3,762
288 114588 Develop, implement and monitor a quality policy for a new venture 4 4 3,762
289 114589 Manage time productively 4 4 3,762
290 114592 Produce business plans for a new venture 4 8 4,512
291 114593 Tender to secure business for a new venture 4 5 3,762
292 114595 Demonstrate an understanding of the function of the market mechanisms in a new venture 4 5 3,762
293 114596 Research the viability of new venture ideas/opportunities 4 5 3,762
294 114598 Demonstrate an understanding of an entrepreneurial profile 4 5 3,762
295 114600 Apply innovative thinking to the development of a small business 4 4 3,762
25
# Unit Std ID Unit Standard Title NQF
LevCredit
sPrice
(R)
296 114618 Monitor productivity in a business venture 4 5 3,762
297 114636Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment
3 6 3,225
298 114805 Manage general administration 4 4 3,225
299 114828 Prepare for and perform a facial consultancy service 3 5 3,225
300 114871 Know and apply diplomatic protocols and etiquette 5 8 6,776
429 119667 Identify the composition of a selected new venture's industry/sector and its procurement systems 2 8 2,880
430 119668 Manage business operations 2 8 2,880
431 119669 Match new venture opportunity to market needs 2 6 2,687
432 119670 Produce a business plan for a new venture 2 8 2,880
433 119671 Administer contracts for a selected new venture 3 10 4,300
434 119672 Manage marketing and selling processes 2 7 2,687
435 119673 Identify and demonstrate entrepreneurial ideas 2 7 2,687
436 119674 Manage finances for a new venture 2 10 3,600
437 119712 Tender for business or work in a selected new venture 3 8 3,440
438 119913 Use a personal budget to manage own money 2 3 2,687
439 119953 Apply principles of dispute management in labour relations 5 10 8,470
440 120300 Analyse leadership and related theories in a work context 5 8 6,776
441 120303 Apply principles of risk management 5 8 6,776
442 120307 Apply South African legislation and policy affecting public administration 5 10 8,470
443 120308 Apply knowledge of self in order to make a personal decision 2 3 2,687
444 120329 Respond to, implement and manage emergencies according to an emergency action plan in a workplace 3 2 3,225
31
# Unit Std ID Unit Standard Title NQF
LevCredit
sPrice
(R)
445 120330 Conduct a continuous risk assessment in a workplace 3 4 3,225
446 120331 Demonstrate knowledge pertaining to fires in working places 3 3 3,225
447 120333 Conduct, report and follow up on a pre-use, safety and/or audit inspection 3 5 3,225
448 120335 Conduct an investigation into workplace incidents 3 5 3,225
449 120337Demonstrate knowledge pertaining to the preparation, conducting, recording and follow-up actions of a planned task observation in a working place
3 2 3,225
450 120341 Conduct a Task Analysis and take appropriate action to address identified risks 4 4 3,762
451 120344 Demonstrate knowledge and understanding of relevant current occupational health and safety legislation 4 4 3,762
452 120359Monitor, report and make recommendations on the requirements applicable to permit to work systems in a working environment
4 4 3,762
453 120362Monitor, report and make recommendations pertaining to specified requirements in terms of working at heights
3 4 3,225
454 120366Demonstrate understanding of the implementation of occupational health, safety and environmental legislation in the work place
4 9 4,914
455 120372 Explain fundamentals of project management 4 5 3,762
456 120373 Contribute to project initiation, scope definition and scope change control 4 9 5,076
457 120374 Contribute to the management of project risk within own field of expertise 4 5 3,762
458 120375Participate in the estimation and preparation of cost budget for a project or sub project and monitor and control actual cost against budget
4 6 3,762
459 120376 Conduct project documentation management to support project processes 4 6 3,762
460 120377 Identify, suggest and implement corrective actions to improve quality of project work 4 7 3,762
461 120379 Work as a project team member 4 8 4,512
462 120381 Implement project administration processes according to requirements 4 5 3,762
463 120382 Plan, organise and support project meetings and workshops 4 4 3,762
464 120383 Provide assistance in implementing and assuring project work meets quality requirements 3 6 3,225
465 120384 Develop a simple schedule to facilitate effective project execution 4 8 4,512
466 120385 Apply a range of project management tools and techniques 4 7 3,762
493 123510 Apply tactical knowledge in the use of firearms 4 5 3,762
33
# Unit Std ID Unit Standard Title NQF
LevCredit
sPrice
(R)
494 123511 Handle and use a self loading rifle or carbine for business 4 3 3,762
495 123513 Demonstrate tactical proficiency with a handgun 4 5 3,762
496 123514 Handle and use a shotgun for business purposes 4 3 3,762
497 123515 Handle and use a handgun for business purposes 4 3 3,762
498 123516 Supervise shooting exercises 4 3 3,762
499 123589 Maintain a safe and tidy working environment 3 3 3,225
500 229998 Explain and perform fall arrest techniques when working at height 1 2 2,687
501 242655 Demonstrate knowledge and application of ethical conduct in a business environment 4 4 3,762
502 242668Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act
575 244493 Procure resources for construction works 4 4 3,762
576 244494 Perform specialised fault-finding and repairs to plumbing systems 4 12 6,768
577 244495 Install, maintain and test Rainwater Systems 4 5 3,762
578 244496 Install, maintain and test hot water supply systems 4 12 6,768
579 244497 Perform building works 4 5 3,762
580 244498 Install, maintain and test below ground drainage systems 4 14 7,896
581 244499 Install and maintain solar water heating systems 4 10 5,640
582 244502 Install and maintain soil, waste and vent pipe systems 4 12 6,768
583 244507 Install, maintain and test cold water supply systems 4 14 7,896
584 244514 Apply occupational health, safety and environmental legislation in the workplace 5 12 10,164
585 244572 Describe how to manage workplace relationships 3 2 3,225
586 244574 Apply knowledge of HIV/AIDS to a specific business sector and a workplace 3 4 3,225
587 244578 Describe how to manage reactions arising from a traumatic event 3 2 2,687
588 244584 Investigate ways of contributing towards community development 3 5 3,225
589 244589 Identify causes of stress and techniques to manage it in the workplace 3 2 2,687
590 244608 Demonstrate ability to lead a team or group 2 3 2,687
591 246694 Explain the requirements for becoming a security service provider 3 4 3,225
592 246719 Erect and haul optic cables for telecommunication purposes 4 8 4,368
593 246740 Care for customers 4 3 3,762
37
# Unit Std ID Unit Standard Title NQF
LevCredit
sPrice
(R)
594 251960Identify and describe disaster related risks and threatening situations utilizing basic disaster management concepts and indigenous knowledge
3 5 3,225
595 252020 Create and manage an environment that promotes innovation 5 6 5,644
596 252021 Formulate recommendations for a change process 5 8 6,776
597 252022 Develop, implement and evaluate a project plan 5 8 6,776
598 252024 Evaluate current practices against best practice 5 4 5,644
599 252025 Monitor, assess and manage risk 5 8 6,776
600 252026 Apply a systems approach to decision making 5 6 5,644
601 252027 Devise and apply strategies to establish and maintain workplace relationships 5 6 5,644
602 252029 Lead people development and talent management 5 8 6,776
603 252031 Apply the principles and concepts of emotional intelligence to the management of self and others 5 4 5,644
604 252032 Develop, implement and evaluate an operational plan 5 8 6,776
605 252035 Select and coach first line managers 5 8 6,776
606 252036 Apply mathematical analysis to economic and financial information. 5 6 5,644
607 252037 Build teams to achieve goals and objectives 5 6 5,644
608 252040 Manage the finances of a unit 5 8 6,776
609 252041 Promote a learning culture in an organisation 5 5 5,644
610 252042 Apply the principles of ethics to improve organisational culture 5 5 5,644
611 252043 Manage a diverse work force to add value 5 6 5,644
612 252044 Apply the principles of knowledge management 5 6 5,644
613 252193 Identify potential and existing customers of the business 4 4 3,762
614 252197 Identify and use marketing resources to meet objectives 4 4 3,762
730 262784 Mount solar water heating system 2 20 7,200
731 262804 Operate tractor 2 8 2,880
732 263205 Inspect access scaffolding 4 6 3,762
733 263245 Erect, use and dismantle access scaffolding 3 5 3,225
734 263356 Demonstrate an understanding of an entrepreneurial profile 4 5 3,762
735 263414 Process data using information technology 3 4 3,225
736 263434 Plan and manage production/operations in a new venture 4 6 3,762
737 263455 Apply the principles of costing and pricing to a business venture 4 6 3,762
738 263456 Plan strategically to improve new venture performance 4 4 3,762
739 263474 Manage finances of a new venture 4 6 3,762
740 263514 Demonstrate an understanding of the function of the market mechanisms in a new venture 4 5 3,762
741 263534 Implement an action plan for a new venture 4 4 3,762
742 263976Demonstrate understanding of the outcomes-based education and training approach within the context of a National Qualifications Framework
5 5 5,644
743 264182 Operate brushcutters in the horticultural environment 2 4 2,687
43
# Unit Std ID Unit Standard Title NQF
LevCredit
sPrice
(R)
744 264195 Operate chainsaws for limbing and logging at ground level 2 6 2,687
745 264974 Develop a community profile for a specific community 4 5 3,762
746 337063Demonstrate knowledge and insight into the principles of monitoring and evaluation in assessing organisation and/or programme performance in a specific context
5 5 5,644
747 376480 Provide first aid as an advanced first responder 3 8 3,440