Improving Teamwork in Improving Teamwork in Healthcare Healthcare Karen Frush, MD Karen Frush, MD -Duke University Health System; -Duke University Health System; Christine Goeschel RN, MPA, MPS Christine Goeschel RN, MPA, MPS - Johns Hopkins University - Johns Hopkins University Jeanne-Marie Guise, MD, MPH – Jeanne-Marie Guise, MD, MPH – Oregon Health Sciences University Oregon Health Sciences University Heidi King Heidi King - - Department of Defense Department of Defense AHRQ Annual Conference AHRQ Annual Conference September 28, 2007
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Improving Teamwork in Healthcare Karen Frush, MD -Duke University Health System; Christine Goeschel RN, MPA, MPS - Johns Hopkins University Jeanne-Marie.
Evolution of TeamSTEPPS- Train the trainer success AHRQ High Reliability Program ( HRO) 12 Healthcare Systems 69 Individuals Civilian Training 470 trainers and staff Over 1500 attendees of Essentials Course ACHE Harvard Colloquium Ardent Health System ERM Conference Singapore, Turkey and JCR Department of Defense AHRQ Patient Safety Improvement Corp 200 Individuals 14 QIOs
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Improving Teamwork in HealthcareImproving Teamwork in HealthcareKaren Frush, MDKaren Frush, MD -Duke University Health System; -Duke University Health System;
Christine Goeschel RN, MPA, MPSChristine Goeschel RN, MPA, MPS - Johns Hopkins University - Johns Hopkins University Jeanne-Marie Guise, MD, MPH – Jeanne-Marie Guise, MD, MPH – Oregon Health Sciences UniversityOregon Health Sciences University
Heidi KingHeidi King - - Department of DefenseDepartment of Defense
Team training comes in multiple formatsTeam training comes in multiple formats– No “drive by” solutionNo “drive by” solution– CustomizableCustomizable– AdaptableAdaptable
Team work moves culture and is measurableTeam work moves culture and is measurable Team training applies across all areas of healthcare, Team training applies across all areas of healthcare,
all specialties and clinical care areasall specialties and clinical care areas Team training can be used with all levels of providers- Team training can be used with all levels of providers-
not just nurses or doctors.not just nurses or doctors. Start with one part/aspect and evolve to meet needsStart with one part/aspect and evolve to meet needs Leadership and coaching countsLeadership and coaching counts A learning process- not a definitive solutionA learning process- not a definitive solution
A journey of 1000 miles starts with a A journey of 1000 miles starts with a single step…in the right directionsingle step…in the right direction