Improving Patient Experience Insights Big Data Intelligence for Healthcare Saama Patient Experience Insights Saama’s comprehensive, big data solution for healthcare providers identifies priority patient concerns, produces key strategic insights, and delivers optimal strategies for each hospital’s unique demographic base. As a result, healthcare organizations will realize improved patient care experience and increased Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS) scores, leading to higher financial reimbursements. • Merges comprehensive healthcare data from internal and external, structured and unstructured sources, including CMS/HCAHPS, call center notes, social media, and internal surveys • Draws actionable insights, through data science, from any healthcare data set Big Data & Advanced Analytics Solution Thought Leaders in Patient Experience Insights, Big Data Intelligence, and Data Architecture Building upon its powerful Saama Fluid Analytics Engine™, Saama’s consul- tants use industry-leading big data analytics, natural language processing (NLP), and scoring algorithms to customize an innovative Patient Experience Insights to improve the patient care. • Visual Fluid Analytics Engine drives the development of key strategic insights • Intelligent information gathering within powerful cloud-based data model • Deploying best-of-breed technologies at each layer, leveraging your existing business intelligence architecture Customized, Intuitive Dashboards – Powerful Data Architecture • Develop valuable key strategic insights and best practices • Leverage Saama’s proprietary Patient Care Value Chain Framework • Analyze competitive benchmarks and healthcare issues Experienced Healthcare Consultants
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Improving Patient Experience Insights · call center notes, social media, and internal surveys • Draws actionable insights, through data science, from any healthcare data set Big
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Improving Patient Experience Insights Big Data Intelligence for Healthcare
Saama Patient Experience Insights Saama’s comprehensive, big data solution for healthcare providers identifies priority patient concerns, produces key strategic insights, and delivers optimal strategies for each hospital’s unique demographic base. As a result, healthcare organizations will realize improved patient care experience and increased Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS) scores, leading to higher financial reimbursements.
• Merges comprehensive healthcare data from internal and external, structured and unstructured sources, including CMS/HCAHPS, call center notes, social media, and internal surveys
• Draws actionable insights, through data science, from any healthcare data set
Big Data & Advanced Analytics Solution
Thought Leaders in Patient Experience Insights, Big Data Intelligence, and Data Architecture
Building upon its powerful Saama Fluid Analytics Engine™, Saama’s consul-tants use industry-leading big data analytics, natural language processing (NLP), and scoring algorithms to customize an innovative Patient Experience Insights to improve the patient care.
• Visual Fluid Analytics Engine drives the development of key strategic insights
• Intelligent information gathering within powerful cloud-based data model
• Deploying best-of-breed technologies at each layer, leveraging your existing business intelligence architecture
Customized, Intuitive Dashboards – Powerful Data Architecture
• Develop valuable key strategic insights and best practices
• Leverage Saama’s proprietary Patient Care Value Chain Framework ➢
• Analyze competitive benchmarks and healthcare issues
Experienced Healthcare Consultants
A Wealth of Knowledge & BenefitsPatient Experience Insights and Analytics Expertise Patient Experience Insights analysis identifies ‘trigger’ situations for healthcare organizations to im-prove key patient care issues for foundational improvement.
Saama Patient Experience Insights Solution leverages traditional government and internal hospital data sets with social media and industry best practices to effectively identify weaknesses and key opportunities for improving patient care.
INTERNAL - UNSTRUCTURED
GOV Sites/Rankings
Social Media
EXTERNAL
CMS.gov H
INTERNAL - SEMI-STRUCTURED
Patient Surveys
Patient Feedback
Call Center Notes
Doctor/Nurse Notes
EHR/EMR Data
Lab & Pharmacy Data
Billing Data
Financial/ERP Data
Cerner ADP
LabCorp Lawson
Saama Patient Experience Insights - Value
POSITIVE NEGATIVE SUGGEST
• Correlate key insights from internal / external sources • Holistic view of patient voice
• Patient care issues• Social media sentiment • Patient suggestions• Business process & technology changes• Improving, declining performance
Connectors to 500+ External Sources
CMS.gov H
HEALTHCARE CURATION • Strategic Insights • Recommendations • Process Changes• Best Practices
Business Consulting
TOPIC MODELING
HEALTHCARE INSIGHTS
Patient Experience InsightsModels
AdvancedVisualizations
Saama Patient Experience Insights - How it Works
In Depth Patient Experience Insights Solution
Deeper Insights through Advanced Analytics By leveraging all the Solution components and numerous customizable dashboards, healthcare organizations can evaluate and optimize new patient care strategies.
• Our solution allows users to do a deep drill down analysis of all the complex data sets • The NLP and scoring algorithms through automatic learning procedures power our machine generated topic analysis • Through our data science, we develop powerful insights to prioritize our strategies • With our industry-leading best practices, clients can leverage successful and proven initiatives
The Patient Experience Insights Solution supported by the Saama Consulting Team gives teams the deeper, more dis-tinctive, and actionable key insights to develop and execute winning patient engagement strategies.
Social Media & Marketing Analytics
Provides a unique patient voice perspective on top of Twitter trend analysis
Hospital Competitive Analysis
Incorporates competitive analysis to identify weaknesses and opportunites for improvement
Saama Fluid Analytics Engine
UserInterface
Business Scenarios
DATA SCIENTISTS
BUSINESS USER
Embedded Transaction Apps
Custom Applications
Social Media Analytics
Signals
Business API
Structured
Semi-Structured
Unstructured
Syndicated Data
CRM SAPOracle EDW Others
a
VISUALIZATIONDATASOURCES
Export FunctionalityData Compression,
etc.
Data Science Model Automation,
Con�gurable Cache etc.
SAP BO, File System, GDocs etc
CONNECTORS TRANSFORMATION
RDBMS, Big DataNOSQL
DATA ACCESS
DATA ANALYSIS
DATA PARSER & UTILITY LAYER
DASH-BOARD &
DATA BUILDER
REST WS with
OAuth 2.0
CACHE
objects
classes
routines
DATAINTEGRATION
DATAORGANIZING
DATAACCESS &ANALYSIS
DATASERVICES
APILAYER
Saama Fluid Analytics Engine
DATA COMPUTATION LOB
Saama Fluid Analytics
888.205.3500 Saama Technologies, Inc · 900 East Hamilton Avenue · Campbell · California · 95008 www.saama.com
Our industry-proven, reusable Fluid Analytics Engine provides companies with a time-to-market advantage by solving specific analytics based business problems with minimal customization.
The Data Science Difference – Saama’s team of data scientists brings data-driven insights to the business problem with the help of predictive modeling – by mapping the data to the proven statistical & mathematical algorithms.