Improving Patient Experience Insights · 2020. 2. 15. · Improving Patient Experience Insights Big Data Intelligence for Healthcare Saama Patient Experience Insights Saama’s comprehensive,

Improving Patient Experience Insights Big Data Intelligence for Healthcare

Saama Patient Experience Insights Saama’s comprehensive, big data solution for healthcare providers identifies priority patient concerns, produces key strategic insights, and delivers optimal strategies for each hospital’s unique demographic base. As a result, healthcare organizations will realize improved patient care experience and increased Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS) scores, leading to higher financial reimbursements.

• Merges comprehensive healthcare data from internal and external, structured and unstructured sources, including CMS/HCAHPS, call center notes, social media, and internal surveys

• Draws actionable insights, through data science, from any healthcare data set

Big Data & Advanced Analytics Solution

Thought Leaders in Patient Experience Insights, Big Data Intelligence, and Data Architecture

Building upon its powerful Saama Fluid Analytics Engine™, Saama’s consul-tants use industry-leading big data analytics, natural language processing (NLP), and scoring algorithms to customize an innovative Patient Experience Insights to improve the patient care.

• Visual Fluid Analytics Engine drives the development of key strategic insights

• Intelligent information gathering within powerful cloud-based data model

• Deploying best-of-breed technologies at each layer, leveraging your existing business intelligence architecture

Customized, Intuitive Dashboards – Powerful Data Architecture

• Develop valuable key strategic insights and best practices

• Leverage Saama’s proprietary Patient Care Value Chain Framework ➢

• Analyze competitive benchmarks and healthcare issues

Experienced Healthcare Consultants

A Wealth of Knowledge & BenefitsPatient Experience Insights and Analytics Expertise Patient Experience Insights analysis identifies ‘trigger’ situations for healthcare organizations to im-prove key patient care issues for foundational improvement.

Saama Patient Experience Insights Solution leverages traditional government and internal hospital data sets with social media and industry best practices to effectively identify weaknesses and key opportunities for improving patient care.

INTERNAL - UNSTRUCTURED

GOV Sites/Rankings

Social Media

EXTERNAL

CMS.gov H

INTERNAL - SEMI-STRUCTURED

Patient Surveys

Patient Feedback

Call Center Notes

Doctor/Nurse Notes

EHR/EMR Data

Lab & Pharmacy Data

Billing Data

Financial/ERP Data

Cerner ADP

LabCorp Lawson

Saama Patient Experience Insights - Value

POSITIVE NEGATIVE SUGGEST

• Correlate key insights from internal / external sources • Holistic view of patient voice

• Patient care issues• Social media sentiment • Patient suggestions• Business process & technology changes• Improving, declining performance

Connectors to 500+ External Sources

CMS.gov H

HEALTHCARE CURATION • Strategic Insights • Recommendations • Process Changes• Best Practices

Business Consulting

TOPIC MODELING

HEALTHCARE INSIGHTS

Patient Experience InsightsModels

AdvancedVisualizations

Saama Patient Experience Insights - How it Works

In Depth Patient Experience Insights Solution

Deeper Insights through Advanced Analytics By leveraging all the Solution components and numerous customizable dashboards, healthcare organizations can evaluate and optimize new patient care strategies.

• Our solution allows users to do a deep drill down analysis of all the complex data sets • The NLP and scoring algorithms through automatic learning procedures power our machine generated topic analysis • Through our data science, we develop powerful insights to prioritize our strategies • With our industry-leading best practices, clients can leverage successful and proven initiatives

The Patient Experience Insights Solution supported by the Saama Consulting Team gives teams the deeper, more dis-tinctive, and actionable key insights to develop and execute winning patient engagement strategies.

Social Media & Marketing Analytics

Provides a unique patient voice perspective on top of Twitter trend analysis

Hospital Competitive Analysis

Incorporates competitive analysis to identify weaknesses and opportunites for improvement

Saama Fluid Analytics Engine

UserInterface

Business Scenarios

DATA SCIENTISTS

BUSINESS USER

Embedded Transaction Apps

Custom Applications

Social Media Analytics

Signals

Business API

Structured

Semi-Structured

Unstructured

Syndicated Data

CRM SAPOracle EDW Others

a

VISUALIZATIONDATASOURCES

Export FunctionalityData Compression,

etc.

Data Science Model Automation,

Con�gurable Cache etc.

SAP BO, File System, GDocs etc

CONNECTORS TRANSFORMATION

RDBMS, Big DataNOSQL

DATA ACCESS

DATA ANALYSIS

DATA PARSER & UTILITY LAYER

DASH-BOARD &

DATA BUILDER

REST WS with

OAuth 2.0

CACHE

objects

classes

routines

DATAINTEGRATION

DATAORGANIZING

DATAACCESS &ANALYSIS

DATASERVICES

APILAYER

Saama Fluid Analytics Engine

DATA COMPUTATION LOB

Saama Fluid Analytics

888.205.3500 Saama Technologies, Inc · 900 East Hamilton Avenue · Campbell · California · 95008 www.saama.com

Our industry-proven, reusable Fluid Analytics Engine provides companies with a time-to-market advantage by solving specific analytics based business problems with minimal customization.

The Data Science Difference – Saama’s team of data scientists brings data-driven insights to the business problem with the help of predictive modeling – by mapping the data to the proven statistical & mathematical algorithms.