Improving Communication Supporting woman and midwives.

Improving CommunicationSupporting woman and midwives

Effective communication during the handover of a woman from one member of staff to another is

vital. Gaps in communication can lead to breakdowns in continuity of care, inappropriate

treatment and potential harm to woman and their babies.

This is what you think you said

This is what ambulance control heard

This is what they got

This is what the paramedics thought they were picking up

This is what the hospital were expecting

SBAR

ituation

ackground

ssessment

eccomendations

WHY?Provide a framework for midwives and supervisors

Improve communication with DGH

Improve communication with ambulance service

When?Discussed as part of midwives meetings across Powys June -July 2010

June/July 2010 implemented across Powys for telephone messages

August 2010 for all Supervisory contacts

December 2010 For all transfers

YOUR TURN!