IMPROVED RESPONDENT EXPERIENCE AND QUALITY THROUGH FEEDBACK Anneli Ström, Statistics Sweden
Jan 06, 2016
IMPROVED RESPONDENT EXPERIENCE AND QUALITY THROUGH FEEDBACK
Anneli Ström, Statistics Sweden
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Content
• Purpose
• Technichal solution
• Information in the feedback report
• Who will recieve the report?
• Evaluation
• The feedback report in the future
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Feedback
• Motivate the respondents
- Outcome of the survey
- Comparision with other surveys
• Feedback is recieved in a positive way
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Purpose of our feedback report
• To motivate the respondents.
• To reduce non-responses and shorten production time.
• To increase data quality and the number of re-contacts.
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Technical solution
• Uses the same technical solution as the web based collection.
• Tables with aggregated data from the different surveys.
• Updated daily
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Information in the feedback report
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Who will recieve the report?
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Evaluation
• 290 municipalities
• 87 officials from 79 different municipalities answered the form.
• 70 had looked at the report and thought it was helpful for the reporting
• 24 contributed with suggestions for improvement
• 6 had not looked at the feedback report
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Evaluation
• Highly appreciated
• An easy way to check the vadility
• Good overview
• Found errors to correct
• Positive that it arrived shortly after they reported the data
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Evaluation
• More detailed information is desired
• More measures for quality controls
• Put the data in relation to a reference point
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The feedback report in the future
• Development to suit the needs.
• Improve and expand the existing feedback report.
• Make it available for non-governmental schools.
• Add more calculations and comparisions.
• Evaluate whether the method can be used more genrerally in both business and public sector.
Thank you!