Improved Reliability by 5S, Flow, Standardization Case Study of Diagnostic Laboratory - 3rd Annual Lean Conference 2015 @ AMA, Ahmedabad

Case Study of Diagnostic Laboratory

Title: Improved Reliability by 5S, Flow, Standardization

Presented

on 2nd Feb 2015

@ 3rd Annual Lean Conference,

AMA, Ahmedabad

Established in 1988 to give accurate Pathology reports

to the people of Ahmedabad .

Pioneered Pathology automation in Ahmedabad by regularly upgrading

technology & Quality control standards.

About

SCIENTIFIC

Accredited NABL - 15189 96 / ISO standards since 2004

WE ARE AWARDED

Pathology Laboratory (Computerized Bar-coding Method)

Cardiac Services (ECG, TMT, 2D-ECHO)

Radiology Services (X-Ray, Sonography, Mammography, Bone Densitometry)

Consulting Services (Eye Check-ups, Gynec Check-ups, General Check-ups)

Corporate Health Check-ups

Insurance Health Check-ups

We offer : 10% Discount to Regular Patients. 20% Discount to Senior Citizens (Corporate Social Responsibility) 40% Discount to Cancer/Renal Failure Patients (Corporate Social Responsibility) We Do Not Offer : Commission to the Doctors. Our Achievement : Nearly 10, 000 clients take an advantage of our highly discounted offer in preventive health check-up every years.

Our Services

Our Presence

Our Collection Centers Satellite, Vastrapur, Maninagar, Civil, Sabarmati, Surendranagar Our Laboratories Baroda, Surat, Palanpur We get the samples for specialize test from all over the Gujarat & Western part of the Country.

Reliable and Accurate Reports

Through World Class Processes and

Technology

Pre-analytical Processes

Bi Directional Interface and Error Free

System

Our Competitive Advantage

Pneumatic System

System made by Germany and

1st installation in India.

Sample transport between two

building across the road.

(Helps eliminate Muda of

Waiting)

PNEUMATIC TUBE

Advia Centaur

Made In : Germany

Install : 1st in India

Speed : 240 / test phr

We are the lab that does 20,000 thyroid test in a month.

Olympus : AU 480

Made In : Japan

Install : 1st in Gujarat

Speed : 480 / test phr

LH 750

Made In : USA

Install : 1st in Gujarat

Speed : 250 / test phr

Immulite - 1000

Made In : Japan

Install : 1st in Gujarat

Variant

Made In : Japan

Install : 1st in Gujarat

Flow Cytometer

Made In : USA

Install : 1st in Gujarat

D-10

Made In : USA

Install : 1st in Gujarat

Speed : 20 / test phr

Access - 2

Made In : USA

Install : 1st in Gujarat

- To give faster reports with higher accuracy

- To reduce the cost

- To reduce TAT (Turn Around Time)

Why we thought of LEAN ?

Lean Journey

- We attended Lean Program at AMA in

April – 2014.

- Started with ADD VALUE June – 2014.

- Training given to all staff members

- Flow design concept prepared July – 2014.

- Phase 1 completed in December – 2014.

Activities Carried Out

- Seiri initiated

(Approx.1 ton waste paper removed from work area)

- Seiton done partially

- Layout Changed

- Developed Multi Skill Staff

- Defined Job roles and work standards

Ground Floor - Before

Ground Floor - After

Technical Area-Before

Technical Area - After

Improved Reliability by 5S,

Flow and Standardization

As a result

Samples / Staff Ratio

Samples \ Staff : 1000 \ 15 = 65 Samples per person

HAS CHANGED TO

Samples \ Staff : 1000 \ 10 = 100 Samples person

TAT is decreased by 15%

Before : Registration Counter & Bar-Code Counter were different

After : Registration Counter & Barcode Counter has merged

CLIENT MOVEMENT IS REDUCED DRASTICALLY.

WHAT WE COULD ACHIEVE AT SCIENTIFIC

Management Commitment

Clearly Defined Goals

Proper Training and Delegation of Power

Customer Focus Strategy (Reliable Reports Quickly)

Thank You