Improved Customer Management Through Support Desk Services for a Leading Supermarket and Beauty Store Retailer CASE SUMMARY Need Consolidate multiple applications across different technologies to improve customer management and decrease operational ineffiencies Solution Set-up of a support desk to manage customer requirements Benefits Single team managed support, ensured better customer management and centralized operations reducing dependence on resources
2
Embed
Improved customer management through application upgradation
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Improved Customer Management Through Support Desk Services for a Leading Supermarket and Beauty Store RetailerCASE SUMMARY
NeedConsolidate multiple applications across different technologies to improve customer management and decrease operational ineffiencies
SolutionSet-up of a support desk to manage customer requirements
BenefitsSingle team managed support, ensured better customer management and centralized operations reducing dependence on resources
BUSINESS CHALLENGE • Multiple applications working in silos• Technology stack near end-of-life• Decentralized architecture• Gaps in financial processes and reporting,
and in business process requirements• High churn in resources (Both IT and
business)• Data inconsistency• Lack of proper documentation