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Communication & Conversation. Communication is traditionally one way Comm. distributes information Communication is stagnant Conversation is two way Conversation creates understanding Conversation builds relationship
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Page 1: Importance of communication

Communication & Conversation.

• Communication is traditionally one way

• Comm. distributes information

• Communication is stagnant

• Conversation is two way

• Conversation creates understanding

• Conversation builds relationship

Page 2: Importance of communication

Why communication• Communicating may be “What to say” or in the

form of “how to say”

• The former aims to teach us to communicate such

as asking questions, making request, greeting,

farewell, apologies, regrets, gratitude e.t.c

• The latter, teaches us the pronunciation of the

words, phrases & sentences

Page 3: Importance of communication

Importance of communication• There has been a growing realization of the

importance of the skill of communication -- be it oral or written.

• The ability to speak English appropriately & fluently is seen as an essential requirement in academic & professional courses

Page 4: Importance of communication

Skills for Communication

• Communication skills is the ability to use language (receptive) & express expressive information.

• Communication skill is generally understood to be the art or technique of persuasion through the use of oral & written language.

• Communication includes large no. of experiences, actions & events:also a variety of happenings & meaning.

Page 5: Importance of communication

Conversational Connectors• Every individual needs to be well equipped with

the tools to communicate effectively, whether it is in on the personal front or work.

• Being a good communicator means half the battle won.

• One should be a good listen & a speaker to avoid misunderstandings

• One must also know how to co-relate the past incidents with the present scenario.

• Connectors maintains the subject matter.

Page 6: Importance of communication

Examples for Connectors: • “Things were cheaper while I was in school

compared to the present prices”

• “when we talk next Friday……..”

• “Last month I shared with you……”

• “Over the last 1 week we had been discussing about……………”

Page 7: Importance of communication

For effective conversation

• Active listening

• Opportunities for feed back & responses

• Invitations / encouragement to speak

• Acknowledgement of response

• A link to context (to past / future)

• One should be aware of the class of audience

Page 8: Importance of communication

Types of Communication

• Interpersonal-Skill : According to the experts, it encompasses communicating with the divine in the form of prayers & meditations.

• Focused Interaction : This is an encounter between 2 people completely aware about the subject commuted

• Un-focuses Interaction : It occurs when 1 simple listens or observes without conversation. It takes place in streets, bus-stop e.t.c.

Page 9: Importance of communication

Types of Communication Continues……

• Non-Verbal Communication : It involves body language, Eye contact, Facial Expression, Gestures e.t.c

• Mass Communication : It is identified with modern Mass media, which includes books, Press, T.V, Radio e.t.c

• Mediated & Non- Mediated• Participatory & Non- Participatory• Technological

Page 10: Importance of communication

Platforms for Communication

• Formal meetings

• Seminars

• Workshops

• Trade fairs

• Radio / T.V (MEDIA)

• Pagers & Phones (Technologies)

• Communication Professional include – Advertisers, Journalist, Camera Crew, etc.

Page 11: Importance of communication

To communicate in English, Learn English

When spoken English is concerned , one needs to undergo an entire language learning course.

• Tense• Parts of Speech• Preposition & Prepositional Phrase• Conjunction• Punctuation• Voices (Active & Passive)• Direct & Indirect Speech

Page 12: Importance of communication

Soft Skill• The soft skills, are the essential skills required to

make an individual a self-manager.• The driving force behind every company is its

employee, thus for better performance Various leading enterprise regulate training in soft skill

• Better performance is just not upgrading technically, but also know how to communicate and converse confidently.

• In nut-shell these are the minute fineness of the language, where one stands out of the crowd

Page 13: Importance of communication

• Avoiding Commonly mispronounced words• Vocabulary Builder • Abbreviations• Practical Vocabulary• Weather Vocabulary• Numbers• Time• Phrasal Verb Vocabulary• Pause Management

Features of Soft Skill

Page 14: Importance of communication

Soft skill training offers • Courtesy• Honesty and reliability; Personal integrity• Verbal Communication Skills• Flexibility – Adaptability• Team skills – Cooperation• Maintaining Cordial relationship with the

coworkers• Non verbal communication• Leadership skills – Self-directed, ability to direct

and guide others

Page 15: Importance of communication

Further……..

• Self-supervising • Positive Attitude• Written Communication – Spelling, Grammar &

Reading• Motivation – Willingness to learn & share correct

information. • Commitment to continue training & learning

• Grooming – with good personal appearance & personal hygiene.

Page 16: Importance of communication

Why need to get the message Across.

• Effective communication is all about conveying your message to other people clearly, & receiving the information with as less distortion as possible.

• This involves effort from both the sender & the receiver when the information is transferred without much confusion

• Being able to communicate effectively is therefore essential if you want to build a successful career.

Page 17: Importance of communication

The communication Process• Communication Process consists of Sender, Encoding, Channel,

Decoding, receiver, Feed back, and the context

Source Encoding Channel Decoding Receiver Msg Msg Msg Msg

Feed Back

Context

Page 18: Importance of communication

The Process in Detail …• Source : You as the source, need to be clear about

what you are to communicate confidently.• Message : The msg. is the information transmitted• Encoding : It is the process of transferring the

information clearly & eliminating sources of confusion.

• Channels : Modes of communication. • Decoding : It is when the listeners take the time to

read the message carefully without confusion.• Receiver : One who is focused & gets the message

crystal clear, without confusion

Page 19: Importance of communication

The most important part of Communicating process…

• Feed Back : The audience will provide you the feed back. Pay close attention to the feed back. If you find there is a misunderstanding, try to rectify the 2nd time.

• Context : The situation in which the message delivered is the context.It may include corporate culture, international Culture & so on.

Page 20: Importance of communication

Communication Barriers

• When people talk more & listen less.

• The problem with communication is the illusion that has been accomplished

• People lack to understand the seriousness of the words.

• Argument is the worst sort of communication – you become loud

Page 21: Importance of communication

More on Communication Barriers

Given here are some of the barriers that occur in communicating effectively.

• Attacking : Interrogating, Criticizing, Blaming, Shame, Shouting, refusing to talk,

• Your Message : Ordering, Threaten, Commanding, Directing, Endorsing Power,Over fidgeting,Staring at people, avoiding eye contacts, Crossed legs & arms,Quick or Slow movements

Page 22: Importance of communication

Removing Communication Barriers

• If your message is too lengthy, disorganized,you can expect the message to be misunderstood or misinterpreted

• Barriers in context tend to stem from senders offering too much information too fast.

• In nut-shell try cutting short your words, so that you can keep it to the point, crisp & clear.

• Be confident in conversing & delivering the message to the people to the people of different background.

Page 23: Importance of communication

Revising Communication……

• Communication is one of the basic essentials of Human existence.

• It is important whether it is individual or team communication skill

• In conclusion it can be stated that communication can be divided in 3 stages

Page 24: Importance of communication

They are as follows :• The Phatic Stage : This is the beginning which

included non-verbal conversation, with greeting e.t.c. It is the initial stage which determines the course of conversation. This stage is also known as warming up stage.

• The Personal Stage : This is the second stage where the individual gets more personal into conversation.This is when one brings down Social Guard.This is where the listeners are given the chance to participate in the conversation.

• The Conclusion : This is the most important stage where the source needs to understand how his words are taken.One should take care in concluding the conversation.

Page 25: Importance of communication

Presented By

ANUPMA SHARMA