Implementing IP Telephony into Your Local Area Network.

Implementing IP Telephony into Your Local Area Network

Dataswitchw/QoS & PoE

Routerw/QoS

Analog FAX

AnalogPhone IP

Telephones

RemoteIP Telephone

Laptopw/Softphone

VoIP

Provider

Analog LinesDigital T1/PRI

Internet/WAN

Internet/WAN

Public Switched Telephone

Network/ITSP

Public Switched Telephone

Network/ITSP

XorcomIP PBX

Category 3 Cable(Skinny Wire)

Remote Office

Award Winning Enterprise Level IP PBX Solutions

About Xorcom

• Developer & Manufacturer of IP PBX systems since 2004

• Offer wide and flexible range of telephony solutions

• Worked in global markets from day one

• Distributed in six continents• Global Headquarters in Misgav Israel• US Headquarters in Phoenix Arizona• Constant steady growth

Among our Customers

What we do that others don’t….

• No per user license fees for core PBX applications– Voicemail to Email; Fax to Email; Voice Conference

Rooms; Web based Operator Panel; Powerful User Interface; Call Recording; Call Barge; Call Barge & Whisper and much more!

• Can work with virtually any SIP standard IP Endpoints such as IP Phones & softphones etc…

• Powerful Call Center solution for small to mid-size call centers with no per agent fees!

What we do that others don’t….

Award Winning True Redundancy Solution That Can Manage Multiple Telephony Interfaces

The Most Cost Effective Commercially Supported Hot Failover Solution for IP PBX’s in the World!!!

What we do that others don’t….

TWINSTAR™

Xorcom Hardware Solutions

Two Lines of Hardware Products

Telephony Interfaces&

Telephony Servers

Modular Design

Flexible and scalable Encased 1U x 19” Housing

All the same modules or mix the modules PRI module is 4 port even when you

purchase 1 Add more PRI circuits with a license key!

Modular Design

Astribank Overview

Direct USB connection to your PBX server

Drivers are native in the software!!! Auto detection of analog/digital ports with Zaptel and DAHDI

drivers

Peripheral device support (I/O ports) All units are Twinstar ready

Astribank

USB

Up to 32 FXO ports Up to 4 E1/T1 PRI ports Up to 4 E1 R2 ports Up to 8 BRI ports

FXO + Digital Ports

PSTN

Astribank

USB

Analog Capacity

Astribank

USB

Up to 32 FXS ports

Multiple Astribanks

Connect multiple Astribanks to your Asterisk Server

Up to 32 FXS Ports Per Astribank You can mix FXO and PRI Modules as

well!!! Xorcom manufactures a 16 Port USB Hub

with Redundant Power Supplies for Astribank

16 PortUSB Hub

USB Cables

New Standard for Connectivity

XPP: Unique Selling Points

• High speed 480 Mbit/s USB2 connectivity

• Supports very high densities– Can manage up to: 2,400 Simultaneous

calls• Full support for fax and modems • Modular and scalable• Additional ports are ‘hot pluggable’• Upgrade PRI Ports with a

License Key!

XORCOM IP-PBX PRODUCT LINES

Three lines to meet requirements of different sized businesses

Xorcom IP-PBX Product Lines

XR1000 – up to 30 usersConcurrent Calls: 10

XR2000 – up to 200 usersConcurrent Calls: 45

XR3000 – up to 1000 usersConcurrent Calls: 300

Xorcom XE IP-PBX Product Lines

Purpose Built Telecom Appliance

Xorcom’s line of Appliance/Servers are made to do one thing and one thing only…Run your PBX!

Multiple telecom applications…One Server Call Recording; Conference Bridges; Unified

Messaging Xorcom enhances IP PBX Applications because

our Appliance/Servers are load tested in order to remove the guess work for performance

Most Resellers/Customers purchase high performance processors, huge HDD and way too much RAM just because they think it’s the right thing to do!

http://www.xorcom.com/load-tests/load-tests.html

http://www.xorcom.com/resource-center/presentations.html

XR1000: Overview• IP-PBX optimized for SOHO• Stand-alone IP-PBX• Up to 16 ports (Analog Phones/Phone Lines)

• Peripheral device support (I/O ports)• Up to 10 concurrent calls• Up to 30 users (SIP)• Remote access• Great for small or remote offices

– Connect over the Internet or WAN to corporate HQ

XR1000

XR2000: Overview

• Leading-Edge IP-PBX for SMB• Stand-alone Asterisk-based IP-PBX• Up to 45 concurrent SIP calls• Up to 200 users• Remote access• RAID1 Standard(dual HDD redundancy)• Peripheral device support (I/O ports)• Dual Ethernet Ports: 10/100 &

10/100/1000

XR2000

Extensions• Analog

– Up to 32 internal analog extensions– Up to 4 additional analog Astribank units– Max. total – 160 analog extensions

• IP– Up to 200 SIP– Up to 200 IAX

• Total (mixed)– Up to 200 users

XR2000

LAN

XR2000 supports up to 160 analog extensions with add-on Astribank

units

Supports Existing Infrastructure

XR2000

Astribank Channel Banks

(up to 4)

4 PortUSBHub

4 PortUSBHub

XR3000: Overview

• Stand-alone enterprise-grade Asterisk-based IP-PBX

• Up to 300 concurrent calls• Up to 1,000 users• Remote Access• RAID1 Standard (dual HDD

redundancy)• Peripheral device support (I/O ports)• Dual Ethernet Ports: 10/100/1000

Standard + 10/100/1000 Optional

XR3000

High Density

Astribank Channel Banks

(up to 16)

XR3000

16 Port USB Hubwith Redundant Power Supplies

Complete Hot Failover for Your PBX

TWINSTAR™

Award Winning True Redundancy Solution That Can Manage Multiple Telephony Interfaces

The Most Cost Effective Commercially Supported Hot Failover Solution for IP PBX’s in the World!!!

High Availability Solution • Provides full redundancy for a complete

PBX system, including telephony interfaces• Quick and automatic failover process

keeps downtime to an absolute minimum• Auto detection of server failure & switch

to backup server• Firmware-based switching mechanism

is not network-dependent• Solution components:

– Two Xorcom IP PBX units with identical configurations

– Xorcom Astribank channel bank(s) with dual USB ports

XPP Technology

Initial Setup: Identical Servers

• Two Xorcom servers + dual-USB Astribank

IP NetworkIP Network

USBUSB

Astribank (front panel) USB-connected channel bank

providingT1, Analog Phone Lines and Analog Extensions

Xorcom server(backup)

Xorcom server(primary)

Analog Phones

IP Phones

LAN/WANLAN/WAN

SIP Trunking

SIP Trunking

Standard Operation: Primary Active

• Two Xorcom servers + dual-USB Astribank

IP Phones

USBUSB

Astribank (rear panel) USB-connected channel

bank providingT1, Analog Phone Lines and Analog Extensions

Xorcom server(backup)

Xorcom server(primary)

Analog Phones

LAN/WANLAN/WAN IP NetworkIP Network

IP Phones

Analog Phones

If the Primary Server Fails…

USBUSB

Astribank (rear panel) USB-connected channel

bank providingT1, Analog Phone Lines and Analog Extensions

Xorcom server(backup)

Xorcom server(primary)

LAN/WANLAN/WAN

Server Failure

IP NetworkIP Network

SIP Trunking

Analog Phones

IP Phones

…the Backup Server is Activated

USBUSB

Astribank (rear panel) USB-connected channel

bank providingT1, Analog Phone Lines and Analog Extensions

Xorcom server(backup)

Xorcom server(primary)

LAN/WANLAN/WAN

Switch Changes to

Backup Server

Backup Server: Everything Transfers over Including IP

Phones, Phone Lines & SIP Trunks

IP NetworkIP Network

SIP Trunking

IP PBX Software

Provided by:Xorcom USA

IP PBX Features• User-friendly Web Interface • Interface in Different

Languages• Unlimited Extensions• CDR (Call Details Record)• TDM/SIP/IAX Trunks• Remote Extensions• Voicemail• Fax Support/Fax to Email• Voicemail to Email• IVR Menu System• Ring Groups• Call Queues• Conference Rooms

Find-Me Follow-Me Time-Based Routing Advanced Dialing Rules Music On Hold Paging and Intercom Web Access to Voicemail Admin Status Screen Package Manager

(for easy updates) Phone Provisioning Tool Network Settings Tool Echo Cancellation Call Screening

Telephone User Interface

User Interface: Login

User Interface: Language Choices

User Interface:Visual Voicemail

User Interface: Call Monitor/Tracking

User Interface: Everyday Features

User Interface: Follow-me feature

User Interface: Personal Locator

User Interface: Feature Codes List

User Interface: User Settings

Your OperatorPanel

Your OperatorPanel

Visual Phonebook

Visual Phonebook

Visual Queue Status

Visual Queue Status

Visual Conference Bridges

Visual Conference Bridges

IP PBX Administration

You can define different levels of

Administration Access.

You can have:

Master Administrator

Supervisor

Sub-Supervisor

User

IP PBX Administration

Creating New Extensions

Auto Attendant/IVR

Auto Attendant/IVR Options

Easy to Manage Admin Options

Drop-Down Menu System

Easy Programming!!!

Enhanced Call Detail Reports

Included in Base IP PBX SoftwareNo Per User License Fees

Call Detail Records(CDR) Outgoing

Outgoing Call Report Per Extension

Outgoing Calls Graphic Reports

Outgoing Calls Graphic Reports

Outgoing Calls Graphic Reports

Incoming Call Reports

Incoming Call Report Per Extension

Incoming Calls Graphic Reports

Incoming Calls Graphic Reports

CDR Graphic Reports

Distribution of Calls

ccQstatsCall Center Reporting

Software

IP PBX Call Center Features

• Queue Options– Agent Call Announcement

• Announcement to Agent

– Join Announcement• Announcement to Caller

– Message On Hold by Queue– Ringing Instead of MoH– Maximum Wait Time– Maximum Callers– Ring Strategy

• Ring All; Round Robin; Least Amount of Calls; Random; Round Robin w/Memory

– Wrap-up Timer– Call Recording– Agent Event Recording– Queue Priority– Customer Care Callback

(Option)

Caller Position Announcements Frequency Announce Positions Announce Average Hold Time

Periodic Announcements Frequency Option to have caller press a

key and exit the queue Can be sent to: Customer Care Callback Voicemail Alternate Answer Point

Failover Destination If Maximum Wait Time or

Maximum Callers intervals are reached, define destination where the call should be transferred

* Items in blue are normally optional for other Call Center software packages

Select Time Frame to Report

Distribution of Calls Per Queue

Distribution of Calls Per Month & Week

Distribution of Calls Per Day

Distribution of Calls Per Hour

Call Center Graphic Reports

Call Center Graphic Reports

Call Center Graphic Reports

Call Center Graphic Reports

Answered Calls Report

Real-time Queue Summary

Thank You www.bgnv.net

Contact Jim Raeuchle or Lori LinkerBluegrassNet Voice (Authorized Dealer)

[email protected]