Implementing ESS for Benefits Enrollment

7/31/2019 Implementing ESS for Benefits Enrollment

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2006 Wellesley Information Services. All rights reserved.

Implementing SAPEmployee

Self-Service (ESS) forBenefits Enrollment

Clay MolinariC&C Savant


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Employee Self-Service (ESS) for Benefits Enrollment

Is easy to install

Gives your employees more information and better

control in the benefit election process Relieves the HR department of many administrative tasks

Can be customized to improve the user experience

Is still supported in mySAP ERP


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What Well Cover

How SAP makes enrollment available on the Web

Required R/3 configuration steps

Publishing services and templates Improving on the standard delivered services

Lessons learned

Upgrading ESS to mySAP ERP

Wrap-up


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What Well Cover




Lessons learned


Wrap-up


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Caution

ESS Architecture

W

ebBrowser

W

ebServer

In

ternetServer

(ITS)

ApplicationServer

(R/3)

Database

Presentation

Layer

Network

Layer

ApplicationLayer

WGATE AGATE


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Web Browser and Web Server

A browser, such as Netscape or Internet Explorer,runs on the users local PC

The Web server receives and processes httprequests that arrive over the network

The WGATE intercepts http requests with certain

URL patterns and transfers them to the AGATEfor processing

These components know nothing of R/3


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Internet Transaction Server (ITS)

This server translates http requests into SAPfunction calls

The AGATE on the ITS server accepts inbound httprequests and converts them into Remote Function Calls(RFCs) to the corresponding transaction in R/3

The AGATE knows which function on which servershould handle the request

The ITS service formats outbound responses from R/3

using the templates and MIME files The http response returns to the AGATE on the Web

server for delivery to the browser


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Application Server (R/3)

The ESS services are transactions in R/3 that are able toaccept RFC requests from the AGATE

Think of the ESS service for benefits enrollment, PZ14,as a wrapper for the familiar HRBEN0001enrollment transaction

You can run PZ14 in the GUI if you use command /n to exit the easy access menuTip


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Application Server (R/3) (cont.)

The business logic that PZ14 uses is the exact samelogic that HRBEN0001 uses

This ensures that employees on the Web and benefitsadministrators in R/3 see the exact same optionsand prices

If enrollment in HRBEN0001 generates error messages,the ESS users will likely receive those same errormessages in their browsersTip


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Components of ESS Enrollment

Service files on the ITS server

Templates on the ITS server named

SAPLHRBEN00ENROLLMENT* Corresponding transactions on the R/3

application server

Configuration in R/3 Master data in R/3


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ESS Services for Benefits

PZ07 Participation Overview

PZ12 Family/Related Person Overview

PZ14 Enrollment


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What Well Cover




Lessons learned


Wrap-up


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Standard Benefits Configuration

You should set up all configuration steps in the benefitssection of the IMG

Pay special attention to cost, coverage, andeligibility rules

Rules need to work for 100% of the employees who

perform online enrollment

You must configure all cost, coverage, andeligibility rules before you allow employees toperform their own enrollments


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Annual Enrollment Configuration

The Administrative Parametersscreen activates openenrollment for both the GUI andESS enrollment transactions


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Administrative Parameters

Future dated records will cause the systemto display multiple time periods for eachplan in the enrollment transaction

ClientIssue

Possible source of confusion for users


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ESS-Specific Configuration


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ESS Parameters


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Define URLs


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Assign URL to Plan Types

These links would point to aSummary Plan Description(SPD) document


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Assign URL to Benefit Plans

These links would point to theproviders Web sites


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Publishing Enrollment Service

Transaction SE80 is theObject Navigator

Choose Object Type andService Name


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What Well Cover




Lessons learned

Upgrading ESS to mySAP ERP Wrap-up


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Ideas for Improving ESS Enrollment

Modify the ESS templates and/or services

Add an Instructions page to the Web site

Do not activate PZ12 for family member maintenance Use an adjustment reason in lieu of open enrollment


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Hiding Data via Template Changes

Use this code to hide undesired plan types

You could also get this feature by

using an adjustment reason

Note


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Flexible Spending Plan End Dates

The standard enrollment screen shows a targetcontribution period of one year

It also shows the validity period ending on 12/31/9999

These two dates can be confusing

You must employ auser exit to make

the saved electionvalid for oneyear only

Caution


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Hiding Validity Period on Detail Screens


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Service PZ12 for Family Members

Navigation in this transaction is difficult to understand

Employees are likely to create duplicate familymember records

During enrollment activity, the enrollment transaction(PZ14) does not permit family member processing

You can rarely add new family members duringannual enrollment


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What Well Cover




Lessons learned



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Enrollment During Payroll Processing

Employees will receive an error message concerningpersonnel number locking during payroll processing

The message can be confusing and frustrating

Help desk or benefits department may receive excessivephone calls

Redirect the enrollment link to an informative Web pagewhich tells employees when they should return toprocess their enrollment


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A th i ti P fil


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Authorization Profiles

Users with significant R/3 authority typicallyperform testing

Users with very limited R/3 authority typically

perform enrollment

Establish a special user ID in your test client with thesame authorization profile as most employees who willperform enrollment

Process all testing scenarios using this special ID

St ffi Y ESS P j t


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Staffing Your ESS Project

Basis support for installing ITS and Web servers

ABAP support for changes on the R/3 side, if required

Benefits configuration and master data analysis

Web programmer (HTML notJava) forupdating templates

Communications coordinator to ensure consistentmessage across multiple media

What Well Cover


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What Well Cover



Publishing services and templates

Improving on the standard delivered services

Lessons learned


ESS Architecture in mySAP ERP


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Caution

ESS Architecture in mySAP ERP

WebBrow

ser

SAP Web AS

ITS

ApplicationServer

(ECC)

Database

PresentationLayer

NetworkLayer

ApplicationLayer

ICF


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Components of ESS Enrollment in mySAP ERP


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Components of ESS Enrollment in mySAP ERP

Web services activated on SAP Web AS usingtransaction SICF

Integrated ITS

Templates in ECC database namedSAPLHRBEN00ENROLLMENT*

Corresponding transactions in ECC database

MIME files in ECC database

Configuration in ECC

Master data in ECC

Upgrading from Standalone ITS to Web AS


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Upgrading from Standalone ITS to Web AS

1. Copy existing template and MIME files usingtransaction SIAC_UPLOAD (see SAP Note 678904)

2. Edit URLs embedded in template files3. Set up Internet Communication Framework (ICF)

services on Web AS

4. Maintain ITS service parameters intransaction SICF

5. Publish the ITS services to site INTERNAL using

transaction SE80

What Well Cover


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What We ll Cover



Publishing services and templates

Improving on the standard delivered services

Lessons learned


Resources


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Resources

SAP help site*http://service.sap.com/ess

SAP Employee Self-Service Implementation Guide R/3

Release 4.6C; SAP Labs, Inc.; ISBN: 1893570975

SAP help site*http://service.sap.com/sap-its

* Requires login credentials to the SAP Service Marketplace


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7 Key Points to Take Home (cont.)


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7 Key Points to Take Home (cont.)

The ESS enrollment transaction uses the sameprocessing logic as the GUI enrollment transaction

You can customize ESS enrollment by changing

the template files, underlying R/3 transactions,and functions

You can easily migrate ESS enrollment from a

standalone ITS to SAP Web AS

Your Turn!


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How to contact me:Clay Molinari

[email protected]

Questions?

Implementing ESS for Benefits Enrollment

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