Implementing Asset and Parts Warranty Programs in FASTER Danny Brashear CEM.

Implementing Asset and Parts Warranty Programs in FASTER Danny Brashear CEM

WHAT ARE WE GOING TO COVER

Part’s and Equipment Warranties Setting them up How does it work Where does the warranty go

Warranty Tracking Applet

Some Warranty reports to look at

Some Best Warranty Tracking Practices

OVERVIEW OF WARRANTY CONCEPT

Warranties are the vehicle, Equipment or parts manufacturer guarantee that they stand behind the quality of their product. It Is a promise to the customer that their products are free from defects in material and workmanship. FASTER provides the tools to track all types of warranties.

PARTS WARRANTIES

Most parts today come with some sort of warranty whether the warranty is measured by time or usage.

If your not tracking your part’s warranties, you may be loosing a lot of money, your part’s vendors know this and are hoping you don’t track the warranty.

You can even create your own (in-house) warranty for parts too.

SETTING UP A PARTS WARRANTY

Parts Inventory Applet/Warranty Tab, right side.

Bottom left shows the assets with that part issued still under warranty.

SET UP NON-STOCK PARTS WARRANTIES

Set up specific warranties on the Non-Stock Part Issue dialog on the right side as you receive and issue the parts. This warranty will be automatically added to the birth certificate record of that part.

WHICH CODES NEED TO BE SET UP

PWT – Parts Warranty Type

PWC – Parts Warranty Cycle

HOW DOES IT WORK

Issuing a part under warranty Issue part as a new part, then part is added to WO. Issue part as a warranty, you must tell the system

how much money to credit back, then a warranty will be automatically added to the credit tab of the Work Order.

When a part is issued under warranty, an ‘r’ will show to indicate that the part was replaced.

The ability to issue a part at Zero Cost is no longer an option.

These changes were made to provide full accounting for parts that are replaced when under warranty.

ISSUING A PART AS WARRANTY

Whenever work is done, if the part is issued again to the same vehicle within the warranty period, you see a warranty popup message.

You can choose to add a new part one of three ways: At full cost – 100 % (no credit giving) At zero cost – (replaced with full credit giving) At pro-rated or partial cost – ( replaced with

partial credit giving)

WHERE DOES THE WARRANTY GO

PART’S ISSUED WITH WARRANTY RTY

PART’S WARRANTY REPORT

EQUIPMENT WARRANTIES

All assets come with some kind of warranty and some have many different types of warranties depending on the type of asset it is.

FASTER system will allow the user to track as many different warranties as needed to each asset and track any special needs as well.

All warranty types are user defined giving the end user the most flexibility to specify those special or extended warranties.

SETTING UP EQUIPMENT WARRANTY

Equipment warranty tab of the birth certificate at the top in the middle

WHICH CODES NEED TO BE SET UP

EWT – Equipment Warranty Type

Warranty Cycle is hard coded

WHERE DOES IT SHOW UP

SETTING UP THE RTY TRACKING

First you need to set up the repair type reasons that you want the warranties to be tied to

System Settings applet on the EQ Warranty tab

Next you need to set up the association for each repair type to the warranty type

HOW DOES IT NOTIFY THE USER

As soon as the repair group is selected, the repair type generator displays a window showing the warranty repair type reason. This alerts the user the repair may be covered by a warranty.

WARRANTY REPORT FOR WO

WARRANTY COST PER ASSET

On the History tab of the birth certificate, you can find the total cost for warranty either by month or year and now you can export that to Excel

EQUIPMENT WARRANTY REPORT

WARRANTY TRACKING APPLETWARRANTY TRACKING APPLET

WARRANTY TRACKING REPORT

GRAPHIC’S MODULE IDEAS

What about adding warranty documents to the birth certificate as a Graphic Document

Add a copy from the part’s contract or purchase order

Any extended warranty programs or documents

Warranty claim forms

Process documents on submitting a warranty claim Who to submit to Where to send Special processes Etc.

BALANCING WARRANTY BENEFITS

At what point do you decide to just fix the problem rather then take it back to a dealer?

In some cases it’s just practical to fix it yourself. An example would be a $10.00 part failure on a new vehicle that

is covered by the manufacturer’s warranty. The $10.00 part would actually cost you the labor time for two technicians to transport the vehicle to and from the dealership, in addition to extending the downtime while the vehicle awaits repair in the dealer’s shop.

In this situation the benefit would not outweigh the cost to obtain.

Each occurrence has to be considered separately, and in cases like this is where maintenance shops lucky enough to be a factory authorized warranty shop (in-house) really benefit. Not only do they get reimbursed for the parts, they also get their labor paid for, too.

RE-CAP

Set Up Part’s Warranties

Set Up Equipment Warranties

Set Up Repair Code Notification

Run your Warranty Reports

Keep Up With Your Warranty Documents

Track All Warranties

Questions?

Thank you for attending!

Danny Brashear CEM

[email protected]

800-753-2783 – toll free

757-625-5114 – fax

757-623-1700 ext. 2201 – Direct

I hope you enjoy the rest of

the FASTER conference!