Implementing Agile Approaches Kent Homechoice - Homelessness Triage Tool An LGA Funded Digital Transformation Project Objective – to develop an online tool to help those in a homeless situation self-assess for eligibility and provide appropriate advice.
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Implementing Agile Approaches
Kent Homechoice - Homelessness Triage Tool
An LGA Funded Digital Transformation Project
Objective – to develop an online tool to help those in a homeless situation self-assess for eligibility and provide appropriate advice.
April
2016
Discovery workshop
with housing teams and personas
June – Dec 2016
Workshops with housing teams and developers
throughout development
phase
Jan
2017
User testing
Beta tool
Feb
2017
Workshop with
housing teams to finalise
questions and content
March 2017
Tool is live and linked to
from council website
March 2017 onwards
Monitoring usage of the tool
Iterative approach, testing with staff and users though out
Homelessness Triage tool:
• Held workshops with stakeholders from each Local Authority
• Created personas to help tell our customer stories
User Research – Discovery phase
Discovery
Homelessness Triage tool:
• Used our developed personas
• Used ‘eligibility’ and ‘priority need’ criteria
• Created a list of personas who would need to be catered for in the tool
User Research – Discovery phase
Discovery
Discovery
Development
Development
Development
Development
Development
Development
Development
‘I like the teal colour – it’s very calming’
‘It’s clear and uncluttered’
‘I didn’t realise there was a continue button at the bottom’
‘I’d like the form to be more personal andfriendly in the way it ‘speaks’ to me’
‘I want to put a tick next to the item that applies to me’
‘I don’t actually know who my local authority is’
‘There aren’t many pleases and thankyous’
User Testing – throughout development Homelessness Triage tool: