Implementing a Change to TeammateTime Internal Message for RDOs and Store Managers.

Implementing a Change to TeammateTime

Internal Message for RDOs and Store Managers

Project Objectives

What are we doing?• Providing an automated workforce planning, labor scheduling, and

budget platform to ensure compliance and effective utilization of human capital in stores, branches, and distribution centers.

What do we want from a Workforce Management tool?• In the short term, we want visibility to our labor drivers and

corresponding spend. • Our medium term expectations are that we will obtain additional

payroll control and optimization.

• Finally, in the long term, we want to leverage payroll while still

achieving our customer service promise.

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Critical Success Factors

• Sunset Legacy System– Payroll Budgeting By Man-Hour– My Time application– Kronos application and clock hardware

• Pay all Teammates Correctly– Eliminate early punches– Enforce corporate policies (meal, break)

• Create Credible Schedules– Improve visibility into schedules and demand drivers

• Establish a Centralized Control System– Develop a common operating picture for the field organization– Accurate PTO accountability & measurement– Develop a business case for deploying enterprise solution in 2012

Expected Benefits• Increase Revenue

– Align Labor with Demand – Improving the Customer Experience

• Avoided Costs– Adherence to Work Rules (meals/breaks, CA, etc.) – Scheduling Over Plan/Budget– Pirated Time

• Increased Efficiencies– Automated & Effective Schedule Preparation– Accurate Timecard Processing– Employee Self-Service– Greater Visibility – Reporting

“Ultimately it’s about having the right teammate in the right place at the right time and this process will allow teammates to be there for our customers.”

-- Mike Broderick, President CARQUEST U.S.

How will it affect me (RDO)?

• Better tools to manage your region• Improved visibility into all your stores• Identify issues early, act with the facts • Much easier to review schedules• Enabler for sales growth• Enriched data sets

“GPI Technologies has partnered with best-of-breed software vendors Workforce Insight and RedPrairie to implement the new workforce management business process (TeammateTime) to better align teammate needs with customers’ service expectations.”

– David McCartney, Executive Vice President and Chief Information Officer 

How will it affect me (Store Manager)?

• Makes your life easier by simplifying payroll management and schedule creation allowing you and your team to focus on the customer

• Provides you with enriched information about your business

• Provides platform for tracking/managing teammate time off requests

• Enhanced coverage maps

What do store teammates need to know?

• The new software will give teammates access to their schedules, the ability to submit time-off requests, and even set their availability to support flexible work schedules.

“TeammateTime empowers teammates and helps increase job satisfaction. We look forward to providing this tool to teammates.”

-- Steve Gushie, President CARQUEST Canada

How does TmT forecast labor?

• TeammateTime is populated with 62 weeks of history• Summarized in 15 minute intervals• It uses the last 10 weeks of data for trend and looks at

prior year for seasonal impact• Uses 17 transaction types to determine demand

Task Labor Driver Metric / Non-Service Main Job (priority) 2nd Job 3rd Job 4th JobRetail Customer GPII Retail Sales Invoice Count CST ASM SM CDTOrder Entry - Commercial GPII Commercial Sales Invoice Count CST ASM SM Order Entry - Store Use GPII Store Use Invoice Count CST ASM SM Pull Parts - Commercial GPII Commercial Sales Invoice Count CDT CST ASM SMPull Parts - Store Use GPII Store Use Invoice Count CDT CST ASM SMPull Parts - eSales GPII eSales Invoice Count CDT CST ASM SMDeliver Parts - Commercial GPII Commercial Sales Invoice Count CDT CST ASM SMDeliver Parts - eSales GPII eSales Invoice Count CDT CST ASM SMTransfer to Another Store GPII Store-to-Store Transfers Invoice Count CST ASM SMFreight GPII Total Sales Units CDT CST ASM SMMix Paint GPII Total Sales Units CST ASM SMHydraulic hose GPII Total Sales Units CST ASM SMRestock Oil Rack GPII Total Sales Units CDT CST ASM SMProcess Returns GPII NEW Returns Units CDT CST ASM SMCore GPII CORE Returns Units CDT CST ASM SMWarranty GPII WARRANTY Returns Units CDT CST ASM SMInput Returns GPII Total Returns Units CST ASM SM

Task Labor Driver Metric / Non-Service Main Job (priority) 2nd Job 3rd Job 4th JobRetail Customer GPII Retail Sales Invoice Count CST ASM SM CDTOrder Entry - Commercial GPII Commercial Sales Invoice Count CST ASM SM Order Entry - Store Use GPII Store Use Invoice Count CST ASM SM Pull Parts - Commercial GPII Commercial Sales Invoice Count CDT CST ASM SMPull Parts - Store Use GPII Store Use Invoice Count CDT CST ASM SMPull Parts - eSales GPII eSales Invoice Count CDT CST ASM SMDeliver Parts - Commercial GPII Commercial Sales Invoice Count CDT CST ASM SMDeliver Parts - eSales GPII eSales Invoice Count CDT CST ASM SMTransfer to Another Store GPII Store-to-Store Transfers Invoice Count CST ASM SMFreight GPII Total Sales Units CDT CST ASM SMMix Paint GPII Total Sales Units CST ASM SMHydraulic hose GPII Total Sales Units CST ASM SMRestock Oil Rack GPII Total Sales Units CDT CST ASM SMProcess Returns GPII NEW Returns Units CDT CST ASM SMCore GPII CORE Returns Units CDT CST ASM SMWarranty GPII WARRANTY Returns Units CDT CST ASM SMInput Returns GPII Total Returns Units CST ASM SM

What about other tasks?

• TeammateTime assigns labor for 11 different activities not derived from sales

• It prioritizes labor based on job title• Labor assignment is aligned with store procedures

Safety Inspection Non-Service CDT CST ASM SMDeposit Non-Service SM ASM KeyholderClean Non-Service, dead time CDT CST ASM SMManagement Tasks Non-Service SM ASM KeyholderLabeling Non-Service, Wednesday CDT CST ASM SMFront / Face Non-Service CDT CST ASM SMVisit Customers Non-Service, Tuesday / Thursday SM ASM Open Non-Service SM ASM KeyholderClose Non-Service SM ASM KeyholderCreate Schedule Non-Service, Tuesday SM ASM Count down cash drawer Non-Service CST ASM SM

Safety Inspection Non-Service CDT CST ASM SMDeposit Non-Service SM ASM KeyholderClean Non-Service, dead time CDT CST ASM SMManagement Tasks Non-Service SM ASM KeyholderLabeling Non-Service, Wednesday CDT CST ASM SMFront / Face Non-Service CDT CST ASM SMVisit Customers Non-Service, Tuesday / Thursday SM ASM Open Non-Service SM ASM KeyholderClose Non-Service SM ASM KeyholderCreate Schedule Non-Service, Tuesday SM ASM Count down cash drawer Non-Service CST ASM SM

TeammateTime schedules meals & breaks according to company policy and applicable state/local/provincial requirementsTeammateTime schedules meals & breaks according to company policy and applicable state/local/provincial requirements