Impact of Library Resource Management Trends for Technical Services Marshall Breeding Independent Consultant, Author, Founder and Publisher, Library Technology.

Impact of Library Resource Management Trends for Technical Services

Marshall BreedingIndependent Consultant, Author, Founder and Publisher, Library Technology Guideshttp://www.librarytechnology.org/http://twitter.com/mbreeding

April 11, 2014New England Technical Services Librarians

A Budding Flower or a Thorny Future? 

Description

Breeding will give an update on the current trends in realm of resource management technologies.  A new genre of Library Services Platforms has emerged, with multiple products well into their implementation phase, though others remain in development.  Integrated Library Systems continue as the dominant type of product installed in most libraries.  Both revolutionary and evolutionary courses seem to be underway towards a goal of more modern approaches to resource management.  Any resource management tool must address the changing reality of libraries that are ever more involved with print and digital resources, with many seeing significant declines in acquisitions of print materials. New models of partnerships among institutions and shared infrastructure impact strategies on how libraries acquire, manage, and provide access to collections. Other topics addressed will include the how the work of technical services relates to Web-scale or index-based discovery services that the library might deploy.  

Library Technology Guides

www.librarytechnology.

org

General Industry Trends

Library Technology Industry Reports

2014: Strategic Competition and Cooperation

2013: Rush to Innovate 2012: Agents of Change 2011: New Frontier 2010: New Models, Core

Systems 2009: Investing in the Future 2008: Opportunity out of turmoil 2007: An industry redefined 2006: Reshuffling the deck 2005: Gradual evolution 2004: Migration down,

innovation up 2003: The competition heats up 2002: Capturing the migrating

customer

American Libraries Library Journal

Personnel Resources 2013

      2013  2013 201

2Company Dev SupSales Admi

nOthe

rTotalTotal

EBSCO Information Services 424 869 554 98 862 2807

OCLC           1280 1250Ex Libris 194 222 60 46 14 536 522SirsiDynix 102 170 53 20 40 385 369EOS International             50Follett Software Company 120 164 52 10 15 361

341

Innovative Interfaces, Inc. 103 184 61 55 7 410

341

Serials Solutions 124 63 52 5 11 255 256The Library Corporation 41 93 25 13 27 199 199Polaris Library Systems 27 50 17 3   97 93VTLS 25 35 8 9   77 86Equinox Software 5 7 2 2 2 18 20ByWater Solutions 1 12 2 3   14 13

Recent ILS Industry Contracts

Company Product 2009

2010 2011 2012 2013

OCLC WMS 184 163 92

Innovative Sierra   206 117 113

Ex Libris Alma 8 24 17 31

SirsiDynix Symphony  - 126 122 104 128

Innovative Millennium 45 39 32 30 1

TLC Library.Solution 30 43 48 13 17

Ex Libris Aleph 47 39 25 26 25

VTLS Virtua 18 22 13 14 7

Polaris Polaris ILS 33 23 53 30 30

Biblionix Apollo 55 87 79 80 87

ByWater Solutions

Koha 7 44 54 34 68

PTFS LibLime LibLime Academic Koha

    7 5 6

PTFS LibLime LibLime Koha   44 27 37 30

Equinox Evergreen 18 15 21 37 12

Mergers and Acquisitions

Mergers and Acquisitions Detail

Personnel Growth / Loss

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

0

100

200

300

400

500

600

700

800

Ex Libris

SirsiDynix

Follett Software Company

Innovative Inter-faces, Inc.

New-generation Library Management

Appropriate Automation Infrastructure

Current automation products out of step with current realities

Increasing proportions of library collection funds spent on electronic content

Majority of automation efforts support print activities

Management of e-content continues with inadequate supporting infrastructure

New discovery solutions help with access to e-content

Library users expect more engaging socially aware interfaces for Web and mobile

Library Automation in the Cloud Almost all library automation vendors

offer some form of “cloud-based” services Server management moves from library

to Vendor Subscription-based business model Comprehensive annual subscription

payment Offsets local server purchase and

maintenance Offsets some local technology support

Fragmented Library Management LMS for management of (mostly) print Duplicative financial systems between library and local

government or other parent organization E-book lending platform (multiple?) Interlibrary loan (borrowing and lending) Self-service and AMH infrastructure Electronic Resource Management PC Scheduling and print management Event scheduling Digital Collections Management platforms (CONTENTdm,

DigiTool, etc.) Discovery-layer services for broader access to library collections No effective integration services / interoperability among

disconnected systems, non-aligned metadata schemes

Is the status quo sustainable? ILS for management of (mostly) print Duplicative financial systems between library and campus Electronic Resource Management (non-integrated with

ILS) OpenURL Link Resolver w/ knowledge base for access to

full-text electronic articles Digital Collections Management platforms (CONTENTdm,

DigiTool, etc.) Institutional Repositories (DSpace, Fedora, etc.) Discovery-layer services for broader access to library

collections No effective integration services / interoperability among

disconnected systems, non-aligned metadata schemes

Integrated (for print) Library System

Circulation

BIB

Staff Interfaces:

Holding / Items

CircTransact

User Vendor Policies$$$

Funds

Cataloging Acquisitions Serials OnlineCatalog

Public Interfaces:

Interfaces

BusinessLogic

DataStores

LMS / ERM: Fragmented Model

Circulation

BIB

Staff Interfaces:

Holding / Items

CircTransact

User Vendor Policies$$$

Funds

CatalogingAcquisitionsSerials OnlineCatalog

Public Interfaces:

Application Programming Interfaces

`

LicenseManagement

LicenseTerms

E-resourceProcurement

VendorsE-Journal

Titles

Protocols: CORE

Common approach for ERM

Circulation

BIB

Staff Interfaces:

Holding / Items

CircTransact

User Vendor Policies$$$

Funds

CatalogingAcquisitionsSerials OnlineCatalog

Public Interfaces:

Application Programming Interfaces

Budget License Terms

Titles / Holdings

Vendors

Access Details

Gaps in Automation

Almost no systematic automation support for references and research services Customer Relationship Management?

Resource sharing / Interlibrary loan management

Collection development support

Comprehensive Resource Management

No longer sensible to use different software platforms for managing different types of library materials

ILS + ERM + OpenURL Resolver + Digital Asset management, etc. very inefficient model

Flexible platform capable of managing multiple type of library materials, multiple metadata formats, with appropriate workflows

Support for management of metadata in bulk Continuous lifecycle chain initiated before

publication

Academic Libraries need a new model of library management

Not an Integrated Library System or Library Management System

The ILS/LMS was designed to help libraries manage print collections

Generally did not evolve to manage electronic collections

Other library automation products evolved: Electronic Resource Management Systems –

OpenURL Link Resolvers – Digital Library Management Systems -- Institutional Repositories

Library Services Platform

Library-specific software. Designed to help libraries automate their internal operations, manage collections, fulfillment requests, and deliver services

Services Service oriented architecture Exposes Web services and other API’s Facilitates the services libraries offer to their users

Platform General infrastructure for library automation Consistent with the concept of Platform as a Service Library programmers address the APIs of the platform to

extend functionality, create connections with other systems, dynamically interact with data

Library Services Platform Characteristics

Highly Shared data models Knowledgebase architecture Some may take hybrid approach to accommodate local

data stores Delivered through software as a service

Multi-tenant Unified workflows across formats and media Flexible metadata management

MARC – Dublin Core – VRA – MODS – ONIX Bibframe New structures not yet invented

Open APIs for extensibility and interoperability

Library Services Platforms

Category WorldShare Management Services

Alma Intota Sierra Services Platform

Kuali OLE

Responsible Organization

OCLC. Ex Libris Serials Solutions

Innovative Interfaces, Inc

Kuali Foundation

Key precepts Global network-level approach to management and discovery.

Consolidate workflows, unified management: print, electronic, digital; Hybrid data model

Knowledgebase driven. Pure multi-tenant SaaS

Service-oriented architectureTechnology uplift for Millennium ILS. More open source components, consolidated modules and workflows

Manage library resources in a format agnostic approach. Integration into the broader academic enterprise infrastructure

Software model

Proprietary Proprietary

Proprietary Proprietary Open Source

Development Schedule

WorldShare Management Services

Alma Intota Sierra Services Platform

Kuali OLE

General Release in July 2011~200 now in production

329 libraries have signed for Alma. Over 200 in production

Libraries in production by 2015

336 contracts completed, many libraries in production (~250?)

Version 1.0 released Dec 2013Version 2.0 underwaySummer 2014 implementations planned byUniversity of Chicago and Lehigh University

Integrated Library Systems?

ILS products continue to evolve Continue to be appropriate for libraries

with active physical collections Public Libraries

Development trajectory must include Integration of e-book lending Service-oriented architecture Improved support for non-print materials

Evolved ILS will eventually resemble library services platforms

Evolved ILS example: Polaris Basic structure of an ILS APIs available for extensibility LEAP: development of Web-based staff

interfaces Full integration of e-book discovery and

lending Partnership with 3M Cloud Library

Continues to see strong sales

Con

solid

ate

d in

dex

Unified Presentation LayerSearch:

Digital Coll

ProQuest

EBSCO…

JSTOR

Other Resour

ces

New Library Management Model

`

API Layer

Library Services Platform

LearningManageme

nt

LearningManageme

nt

Enterprise ResourcePlanning

Enterprise ResourcePlanning

StockManageme

nt

StockManageme

nt

Self-Check /

Automated Return

Self-Check /

Automated Return

Authentication

Service

Authentication

Service

Smart Cad /

Payment systems

Smart Cad /

Payment systems

Discovery

Service

Metadata Management

MARC-based cataloging prospects Library collections shifting to electronic and

digital Many components of collections

appropriately described with other formats: Dublin Core, VRA,

RDA

Resource Description and Access http://www.loc.gov/aba/rda/

Major change relative to resources devoted to transition

Minor impact relative to operational and strategic use of metadata

BIBFRAME

Emerged from the Initiative for Bibliographic Transformation of the Library of Congress http://www.loc.gov/bibframe/ bibframe.org

Replacement for MARC (Machine Readable Cataloging), but broader in scope

Encoded using RDF (Resource Description Framework)

Major departure from MARC Today more conceptual than operational

New Technical processing workflows Demand-driven acquisitions Managing records in bulk Personnel Resources distributed among

acquiring and describing electronic, print, and digital resources Resource allocation should be loosely

proportionate to collection budgets and high-level strategies

New systems provide more flexibility to handle multiple families of metadata

Resource Management for Discovery

Web-scale Index-based Discovery

Search:

Digital Collections

Web Site Content

Institutional

Repositories

…E-Journals

Reference Sources

Search Results

Pre-built harvesting and indexing

Conso

lidate

d In

dex

ILS Data

Aggregated Content packages

(2009- present)

Usage-generate

dData

Customer

Profile

Open Access

Profile of Library Subscriptions

Demise of the local catalog?

Many library services platforms do not include the concept of an online catalog dedicated to local physical inventory

Designed for discovery services as public-facing interface

Implication: Discovery service must incorporate detailed functionality for local materials and related services

Development / Deployment perspective

Beginning of a new cycle of transition Over the course of the next decade,

academic libraries will replace their current legacy products with new platforms

Not just a change of technology but a substantial change in the ways that libraries manage their resources and deliver their services

Eventual product consolidation Alma for resource management

Eventual transition of Voyager and Aleph Immediate transition of Verde SFX DigiTool for digital collections

Primo / Primo Central for Discovery Rosetta for Preservation

Possible integration into Alma?

Open source and Open Access Open source development of platform

services Open source infrastructure components Open APIs to expose platform services Knowledge base components

Open access Community maintained Adequately resourced

Open Systems

Achieving openness has risen as the key driver behind library technology strategies

Libraries need to do more with their data Ability to improve customer experience and

operational efficiencies Demand for Interoperability Open source – full access to internal

program of the application Open API’s – expose programmatic

interfaces to data and functionality

Open Source Integrated Library Systems

Major thread in library systems development Koha Evergreen Kuali OLE

Traditional Proprietary Commercial ILS Aleph, Voyager, Millennium, Symphony, Polaris, BOOK-IT, DDELibra, Libra.se LIBERO, Amlib, Spydus, TOTALS II, Talis Alto, OpenGalaxy

Traditional Open Source ILS Evergreen, Koha

New generation Library Services Platforms Ex Libris Alma Kuali OLE (Enterprise, not cloud) OCLC WorldShare Management Services, Serials Solutions Intota Innovative Interfaces Sierra (evolving)

Competing Models of Library Automation

Leveraging the Cloud

Moving legacy systems to hosted services provides some savings to individual institutions but does not result in dramatic transformation

Globally shared data and metadata models have the potential to achieve new levels of operational efficiencies and more powerful discovery and automation scenarios that improve the position of libraries overall.

Development / Deployment perspective

Beginning of a new cycle of transition Over the course of the next decade,

academic libraries will replace their current legacy products with new platforms

Not just a change of technology but a substantial change in the ways that libraries manage their resources and deliver their services

Progressive consolidation of library services

Centralization of technical infrastructure of multiple libraries within a campus

Resource sharing support Direct borrowing among partner institutions

Shared infrastructure between institutions Examples: 2CUL (Columbia University /

Cornell University) Orbis Cascade Alliance (37 independent

colleges and universities to merge into shared LSP)

Convergence

Discovery and Management solutions will increasingly be implemented as matched sets Ex Libris: Primo / Alma Serials Solutions: Summon / Intota OCLC: WorldCat Local / WorldShare Platform Except: Kuali OLE, EBSCO Discovery Service

Both depend on an ecosystem of interrelated knowledge bases

API’s exposed to mix and match, but efficiencies and synergies are lost

Questions and discussion