Impact of ISO 9001 implementation in BSL Presented by: Biplab Mukherjee
Oct 20, 2014
Impact of ISO 9001 implementation in BSL
Presented by:Biplab Mukherjee
Academic Guide Corporate GuideDr. R. Venkatesakumar Mr. S. PandaReader, DMS D.G.M.(TQM),BSL
introduction
B PROFIT
TANGIBLE-financial performance
INTANGIBLE-customer satisfaction
COMPETITIVE MARKET
quality
• Six sigma• Benchmarking• Kaizen• Lean • Quality circles• 5s • JIT• ISO
TQM
Continuous customer satisfaction; focusing on process improvement rather than reject management.
need for study
There are various tools of approaching Total Quality management. So whether implementation of ISO standards can inculcate the TQM culture into the organization or not.
7 elements of TQM
• Customer Focus• Continuous Improvement• Teamwork & Involvement• Top Management Commitment• Training & Development• Communication• Measurement & Feedback
objectives
• ISO standards TQM elements
• ISO implementation Productivity
research methodology
• Descriptive research• Judgmental sampling• Sample size=100• Primary data-questionnaire• Secondary data-company’s statistical records
research framework
• Questionnaire• Mean value of the 7
elementsObjective1
• Production & despatch• Techno-economic
indicesObjective2
group mean
Customer
Focu
s
Continuous Improve
ment
Team
work & In
volve
ment
Top m
anag
emen
t commitm
ent
Training &
Develo
pment
Communication
Measu
remen
t & Fe
edbac
k0
0.51
1.52
2.53
3.54
4.5
3.77 4.05 3.77 3.933.36
3.95 3.49
Average production for each product for the given time period(in tonnes)
HR Coil HR Plate HR
Sheet CR Coil CR Sheet GP/GC
Coil/Sheet
0
500000
1000000
1500000
2000000
2500000
1989-942006-11
1989-942006-11
Average despatch for each product for the given time period(in tonnes)
HR Coil HR Plate HR
Sheet CR Coil CR Sheet GP/GC
Coil/Sheet
0
500000
1000000
1500000
2000000
2500000
1989-942006-11
1989-942006-11
Coal to hot metal ratio:
2005-06 2006-07 2007-08 2008-09 2009-100.895
0.9
0.905
0.91
0.915
0.92
0.925
0.93
0.935
0.9350.93
0.912 0.9110.916
Oven pushing / day :
2005-06 2006-07 2007-08 2008-09 2009-10430
440
450
460
470
480
490
482473 471
452 448
Overall energy consumption(GCal/TCS):
2005-06 2006-07 2007-08 2009-10 2010-116.5
6.6
6.7
6.8
6.9
7
7.1
7.098 7.094
6.896.826
6.742
findings
• Yes, ISO standards are in line with TQM
• Productivity has improved
suggestions
• The lowest individual score was given to question no. 14.-“All employees are trained in statistical improvement techniques (e.g. #SPC)”. So it means such training is not being imparted properly and it is an area of concern.
• The lowest group score was given to ‘training and development’.So BSL has to focus more in giving training on the quality aspects.
suggestions
• Production and despatch figures of HR Coil and CR Coil shows improvement but it is not so for the other products. So focus should be on these products.
limitations
• Due to time constraints I could visit only the main departments and only a few auxiliary departments.
• Market factors also affects the production and despatch but it was not considered in the study.
THANK YOU!