Impact of Infrastructure Modernization and Selection of Appropriate Technical Solutions to Enhance IPO Business Services Evaluating and deciding on the appropriate technology according to the needs and capacity of an IPO Manila, Philippines 7 – 9 December 2010 Gregory Sadyalunda, Project Manager Infrastructure Modernization Division
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Impact of Infrastructure Modernization and Selection … of Infrastructure Modernization and Selection of Appropriate Technical Solutions to Enhance IPO Business Services Evaluating
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Impact of Infrastructure Modernization and Selection of Appropriate Technical Solutions to Enhance IPO Business ServicesEvaluating and deciding on the appropriate technology according to the needs and capacity of an IPO
Structure of PresentationBackground of IPO Business ServicesInternational Best Practices in Business Services ModernizationImpact of ICT on IP Administration & Information DisseminationNeeds and Capacity of an IPO – Evaluation of Appropriate Technology
IPO VisionIPO StrategyIP – ICT StrategyPillars of Infrastructure Modernization & Selection of Appropriate Technologies
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Background of IPO Business Services
Traditionally, government services have been designed from a provider’s viewpoint
To suit the needs of the organization rather than those of the users of the services
Infrastructure modernization and selection of appropriate technical solutions necessities a fundamental shift in perspective
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Background of IPO Business Services –Classic Hierarchical vs. Matrix Structures
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International Best Practices in Business Services Modernization
Client needs at the centre of the system’s design and technical solution selection
Government services delivered as a single process, irrespective of functional departments involved (removing functional boundaries)
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International Best Practices in Business Services Modernization – market focus
Products
(Services)
Promotion
(Awareness Creation)
Price
(File Processing Fee)
Place
(Service Accessibility)
IPO
Client (IP user)
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Impact of ICT on IP Administration and Information Dissemination
Forward-facing i.e. designed for external customersInstant receipt with application number & date of
filingConvenience of service Data integrity
Inward-facing i.e. aimed at enhancing IPO efficiency & effectiveness
Immediate check for completeness & correctness using internal business logicIncreased efficiency through task distributionIncreased security over paper/fax filingsReduced work for formalities officers
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Needs and Capacity of an IPO –Evaluation of Appropriate Technology
IPO Vision
IPO Strategy
IP – ICT Strategy
Pillars of Infrastructure Modernization & Selection of Appropriate Technologies
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IPO Vision and Strategy
Example“To offer better services to the citizens and business
communities”
Goal: to deliver high-quality customer-centric and performance driven services to IPO customers.
Expectation: Information & Communication Technologies will contribute to the enhancement of business services as well as transform into a competitive & innovative knowledge society.
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IPO Vision – Link to ICT StrategyIPO’s
Vision / Business Strateg y
ICT Strateg y
Operation & Culture Desig n
Chang e
IP System imp lementation
Closely linked
Closely linked
Closely linked
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IPO Strategy Formulation ProcessNational IP Environment
• Technical opportunities• Legal & Regulatory controls• Economic & Social
Constraints• Resources at the IPO’s
disposal
IPO Strategy / Business Model
• Business level e.g. transparency & accountability
• Role of ICT• Business Model Innovation• Key Activities
Strategic Context
• Resource allocation• Products/Services offered• Quality of products/services• Market/Customer reach
Direct, regular access of modernization authorities to the leadership of the IPO
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Legal Framework
Development of an effective legal framework for the digital environmentEnforcement of the laws and regulationsRegulations addressing online transactionsSecurity regulations and establishing an enabling frameworkPublic dissemination policiesWIPO services on modernization of IP laws
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ICT InfrastructureICT infrastructure is a prerequisite to IPO modernizationModernization best served by establishing a common technological direction that applies to all functional areas of the IPODevelopment of guiding principles: establishment of federated enterprise architectureDevelopment of StandardsConsideration of WIPO Standards on data structures, publications, & exchangeInfrastructure & Information security
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ICT Infrastructure - Infrastructure & Information security
Business LevelTransform the way an IPO conduct business by becoming more customer-centric, more transparent and accountableSignificant changes in the existing work practices of IPOs essentialCapacity buildingChange managementProject lifecycle management, communication and marketing