iManage
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iManage
iManage | Interaction Management SolutionPertinent . Consistent . Productive
In the current scenario, a Manager oversees the quality of customer interactions by accompanying the sales representative to all such meetings. This is a tedious but essential process in order to achieve business effective-ness and customer satisfaction. Measuring the quality of customer interactions also poses a challenge as the insights gained during such meetings are predominantly qualitative, subjective, and arbitrary.
Accurately measuring and monitoring the quality of sales representative-customer interactions is becoming extremely essential in order to define targeted performance management plans, to im-prove the performance of the sales representa-tives and reward them for their achievements.
The Customer Interaction Index (CII) enables Sales Managers to enhance field rides with specific ride-along objectives and pertinent coaching plans. This brings structure, uniformity and objectivity to evaluate customer interactions across the sales organization.
iManage is an innovative solution
framework to analyze, measure and provide
tangible insights into ‘sales reps – cus-
tomer’ interactions through a first-of- its-kind Customer
Interaction Index (CII).
What is in it for you?
Alignment mapSM looks at reps across his area and gets a snapshot of their performance
Ride along plannerSM plans a ride along with a chosen rep and sets measurement objectives for the ride-along
EvaluationSM leverages a nimble framework and objectively evaluates interaction efficien-cies of reps against physicians, visits and drugs
Analyze CIICall – Customer insights through detailed CII analysis and drill downs into various aspects of interaction process that further help SMs to craft precise improvement plans for individual reps
ReportsAllows slicing and dicing of data encom-passing comparative, trend and outcome analysis reports both at an individual and team level
Key Industry Verticals that can be targeted
• Banking & Financial Services
• Insurance
• Life Sciences & Healthcare
Logical Architecture Diagram
Why Us?
One index to ruleCII, a new gold standard to assess sales force effectiveness all theway from a rep to an organizational level
Higher standard of evidence Authenticity, consistency and contextualization across the organizationin terms of evaluation and management of 'sales representative-customer' interactions
Your metrics, your priorities A dynamic evaluation framework which can instantly adapt to yourmetrics and priorities without disrupting the overall assessmentphilosophy
Effective channelization A reliable measure for SMs to orient planning efforts and coaching efficiencies
No more siloes The resultant CII of iManage will seamlessly blend with the entire ecosystem of the sales organization ranging from key systems to corefunctions, thus resulting in the optimization of relevant activities
Resource optimization Helps organizations to maximize resource-effort utilization through localization of initiatives (esp. SFE/Training) specific to a region or an area or even a territory
• Retail
• Manufacturing & Logistics
• IME
• Telecom
• Hi-Tech
• Consumer Goods
Support
CORE FUNCTIONS
Sales Management Performance Compensation
Sales Force Effectiveness Training Communication
Customer Interaction Index : CII
KEY SYSTEMS
CII can be leveraged by the systems across the S&M organization
ETMS CRM/SFA Analytics
IC/Performance Mgmt SFE/Training Marketing
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For more information
Learn how Cognizant’s iManage can help transform your business, please drop a note to [email protected]
India Operations Headquarters
#5/535, Old Mahabalipuram RoadOkkiyam Pettai, ThoraipakkamChennai, 600 096 IndiaPhone: +91 (0) 44 4209 6000Fax: +91 (0) 44 4209 6060Email: [email protected]
About Cognizant Analytics
Cognizant Analytics is dedicated to bringing insights and foresights to clients through consulting, market research, analytics, modeling, technology and software. We combine in-depth domain expertise with predictive analytics and technology services to help clients gain actionable and measurable insights and make smarter decisions that future proof their businesses. With our highly experienced group of consultants, statisticians and industry specialists, Cognizant Analytics prepares companies for the future of analytics by combining deep industry knowledge coupled a proven “Global Partnership” model. Our effective global delivery model already reflects the future of analytics, which enables us to provide virtualized, integrated analytics to create value through innovation and agility while improving efficiency and effectiveness. http://www.cognizant.com/enterpriseanalytics
© Cognizant Technology Solutions 2013. All rights reserved. Cognizant owns all rights in all its trademarks, trade names or logos and any other intellectual property used in the presentation. Cognizant acknowledges the proprietary rights of other companies to the trademarks, product names and such other intellectual property rights mentioned in this document. Cognizant believes the information in this presentation is accurate as of its publication date, however such information is subject to change without notice. Except as expressly permitted, neither this presentation nor any part of it may be reproduced, stored in a retrieval system, transmitted or modified in any form or by any means, electronic, mechanical, printing, photocopying, recording or otherwise, without prior written permission of Cognizant Technology Solutions.
World Headquarters
500 Frank W. Burr Blvd.Teaneck, NJ 07666 USAPhone: +1 201 801 0233Fax: +1 201 801 0243Toll Free: +1 888 937 3277Email: [email protected]
European Headquarters
1 Kingdom StreetPaddington CentralLondon W2 6BDPhone: +44 207 297 7600Fax: +44 207 121 0102Email: [email protected]
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