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Servant Leadership
Presented by IMA
Leadership Academy
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Moderator
Lynette Pebernat, CMA, CFM, CPA, CITPSenior Application Architect
Corporate Solutions
Dynegy, Inc.
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Featured Presenter
V. Marcine Johnson, CPA
President and CEOAccounting & Tax Advisory Services, Inc.
Dean
IMA Leadership Academy
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Objectives
After this session, attendees will be able to:
Define Servant Leadership. List the characteristics
of a Servant Leader.
Identify the advantagesand disadvantages of a
Servant Leadership culture. Identify the barriers to a
Servant Leadership culture.
Provide examples ofServant Leadership practice
in the business community.
Consider applications ofServant Leadership principles.
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Walmart
DSN Retailing Today, Sept 18, 2000, p. 25 A lifetime of accomplishment
Stores
4000
3000
2000
1000
0
19882000 Sales
(in billions)
200
100
0
19882000
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Key Characteristics of a Servant Leader
Empower and develop people
Show humility
Be authentic
Are empathetic
Provide direction
Demonstrate good stewardship
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Poll Question #1
Which of the six characteristics of a Servant Leader do you
see most strongly in your organization?a. Empowerment and development of people
b. Humility
c. Authenticity
d. Empathy
e. Direction
f. Good stewardship
g. None of the above
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Motivational Characteristics
Motivated to lead and serve at the same time
Honesty, fairness, integrity,
and justice are internalized
Motivated to have a positive impact
on the organization to help and care for others
Focused on the gifts and talents of followers
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Individual Characteristics
Are self-directed
Have a moral compass
See the big picture and how individuals fit into it
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Influence of Company Culture
People Centric
The extent to which the organization rewards individualsfor being fair, altruistic, trustworthy, generous, and kind.
Authority Acceptance
The extent to which a community accepts and endorses
authority, power differences, and status privileges
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Influence on Psychological Climate
People are well informed about the
strategy and asked to apply their best judgment. Community building and interpersonal
bonding are valued.
Interpersonal trust is valued,
expected, and required.
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Outcomes
For Followers For the Organization
Self Actualization
PositiveJob Attitudes
Moral performance isenhanced
Effectiveness isenhanced
Great place to work
Increased interactionwith all stakeholders
Greater presence inthe community
Increased productivityand loyalty
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People are the heart and
spirit of all that counts.
-Max DePree, author and founder
of Herman Miller Office Furniture
Being a leader changes everything. Before youare a leader, succ ess is al l about you. Nothing
you d o anymo re as an individual matters except
how you nur ture and suppor t your team and he lp
i ts m embers inc rease their self conf idence. Put
another way: Your suc cess as a leader wil l com e
not from w hat you do but from the ref lected glory
of your team.
-Jack Welch, former CEO of General Electric
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Organizational Assessment
Item
Strong
signs
Some
signs No signsIndividuals are rewarded for being fair,altruistic, trustworthy, generous and kind.Decision-making is less centralized.Authority is based less on rank than on
contribution.People are well informed about theorganizations strategy.People are asked to apply their best
judgment.
Community building and interpersonalbonding are valued.Community building isa true focus.
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Organizational Assessment, continued
Item
Strong
signs
Some
signs No signsInterpersonal trust is valued, expected,and required.The judgment of the leaders is trustworthyat all times.
Leaders ethics are above reproach.Employees are happier, healthier, morebalanced in their human relationships.Employees are engaged and empowered.Employees are dedicated to the success
of the organization.The balance between self-interest and theinterest of others is kept level.
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Organizational Assessment, continued
Item
Strong
signs
Some
signs No signsTeam members hold themselvesaccountable.Team members honestly self-evaluate.Team members collaborate and
communicate.The organization is a great place to work.The organization builds strongrelationships with all stakeholders.The organization makes strong
contributions to the community.The workforce is loyal and intelligentlyproductive.
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Poll Question #2
Overall, how did you rate your organization?
a. My organization already demonstrates ServantLeadership.
b. My organization is ready for Servant Leadership.
c. My organization has a long way to go to implement
Servant Leadership.
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Southwest Airlines
2010 marked 38thconsecutive year of profitability
People are our greatest asset
We preserve the planet by operating with a green filterfrom Power of LUV
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Southwest Airlines: Culture Committee
To help create the Southwest Spirit and Culture where
needed; to enrich it and make it better where it alreadyexists; and to liven it up in places where it might befoundering. In short, this groups goal is to do
Whatever it takes to create enhance and enrich
the special Southwest Spirit and culture that hasmade this such a wonderful company/ family.
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Southwest Airlines: Sr. Management Model
Treat others as you want to be treated.
Customers come second, Trust the employees judgment.
Abusive customers not tolerated.
Deep listening with no agenda.
Trust must be earned on a daily basis.
Gathering of all stakeholdersto solve problems.
Constant training on the complexitiesof the business to all employees.
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Walmart
Effective Leaders dont lead from behind a desk
It's more important than ever that we develop
leaders who are servants, who listen to their
partnerstheir associatesin a way thatcreates wonderful morale to help the wholeteam accomplish an overall goal,
-Sam Walton
http://walmartstores.com/AboutUs/289.aspx
12/26/2011
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http://walmartstores.com/AboutUs/289.aspx%2012/26/2011http://walmartstores.com/AboutUs/289.aspx%2012/26/2011http://walmartstores.com/AboutUs/289.aspx%2012/26/2011http://walmartstores.com/AboutUs/289.aspx%2012/26/20117/24/2019 IMA Servant Leadership Webinar
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Were hardworking, ordinary peoplewhove teamed up to accomplish
extraordinary things. While ourbackgrounds and personal beliefs arevery different, we never take each otherfor granted. We encourage those aroundus to express their thoughts and ideas.We treat each other with dignity. This isthe most basic way we show respect.
Our customers are the reason were inbusiness, so we should treat them thatway. We offer quality merchandise at thelowest prices, and we do it with the bestcustomer service possible. We look forevery opportunity where we can exceedour customers expectations. Thats when
were at our very best.
Were proud of our accomplishments but neversatisfied. We constantly reach further to bring newideas and goals to life. We model ourselves after SamWalton, who was never satisfied until prices were aslow as they could be or that a products quality was as
high as customers deserved and expected. We alwaysask: Is this the best I can do? This demonstrates thepassion we have for our business, for our customersand for our communities.
Walmart: Belief System
Respect for the IndividualService to our Customers
Striving for Excellence
Respect for the IndividualService to our Customers
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Walmart: Sundown Rule
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We do our very best to give our customers,and each other, same-day service.
Respect each other.
Were proud to be part of a team
working together to get things done!
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Advantages and Disadvantages
Adv
antages
Disadvant
ages
Encourages high employee
identification with the organization
Creates a more people-friendlycorporate culture
Increases employee
productivity
Values all opinionsand inputs
Can influence the organization and
society in a positive way.
May increase customer loyalty
Can be left behind by leaders
using other leadership styles
Disturbs the conceptof hierarchy
Can be perceived as
a religious concept
Servant can be perceived
as a detrimental term
Humility can be
seen as a weakness
Some may not respond
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Poll Question #3
What do you think is the biggest benefit of working in a
Servant Leadership culture?a. Increased productivity
b. Creates a more people-friendly environment
c. The ideas of all individuals are valued and
considered
d. Influences the organization and society in a positiveway
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Talking Points Memo
What would be the specific advantages of a Servant
Leader culture within your organization? What are the specific disadvantages?
How could you manage or diffuse the disadvantages?
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How to Implement Servant Leadership
Executive involvement
An internal examination
Wisdom, sincerity, benevolence, courage, and strictness
Culture Committee
Live it
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Poll Question #4
What do you think is the first thing that could happen at
your organization to implement Servant Leadership?
a. Get executives involved
b. Conduct an internal examination
c. Stand for the virtues of wisdom, sincerity,benevolence, courage, and strictness
d. Form a Culture Committee
e. Live it myself
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What Would a Servant Leader Do?
SCENARIO 1 of 3
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What Would a
Servant LeaderDo?
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What Would a Servant Leader Do?
SCENARIO 3 of 3
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Principles of Servant Leadership Recap
Empower and develop people
Show humility
Be authentic
Are empathetic
Provide direction
Be a good steward
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Poll Question #5
How might you be a Servant Leader in your community?
a. Run for and hold a public office
b. Volunteer in a local hospital
c. Spearhead a campaign to enhance communityinvolvement by sponsoring a Community Clean Up
Day
d. Volunteer to participate in a Big Brother/Big Sisterprogram
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You and Servant Leadership
How do I see servantleadership?
How might it benefitme?
How would my teamreact to me as aservant leader?
How might it benefitthem?
How might mycolleagues react?
How might it benefitthem?
How might my bossand his supervisors
react?
How might it benefitthem?
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3-2-1 Reflection
Reflect on what youve learned today
benefits to your organization
people that could act as champions within yourorganization
new thing I will try tomorrow
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Questions & Answers
Lynette Pebernat, CMA, CFM, CPA, CITPSenior Application ArchitectCorporate Solutions
Dynegy Inc.
Use the Q & A Panelto send your q uest ions to ou r panel is ts .
V. Marcine Johnson, CPAPresident and CEO
Accounting & Tax Advisory Services, Inc.Dean
IMA Leadership Academy
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Thank You to Our Featured Presenter!
V. Marcine Johnson, CPA
President and CEOAccounting & Tax Advisory Services, Inc.
Dean
IMA Leadership Academy
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Thank You to Our Moderator!
Lynette Pebernat, CMA, CFM, CPA, CITPSenior Application Architect
Corporate Solutions
Dynegy, Inc.
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Final Reminders
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