ILA Scotland seminar Introduction
Dec 15, 2014
ILA Scotland seminarIntroduction
Purpose of Seminar
To set out for learning providers the keyelements of the new ILA scheme:
• what are the aims and objectives• what are the scheme’s key features• how will it work
Purpose of Seminar
To explain how learning providers can
participate:
• standards and requirements• registration process• payments process
Purpose of Seminar
To encourage learning providers to
participate:
• understand fully what is involved• recognise benefits of participation• address queries and concerns
• clarify next steps
ILA1 - Lessons Learned
Positive outcomes from ILA1
• very popular with learners• stimulated new learning• practical benefits for learners• fostered more positive attitudes to learning• accessible • new business opportunity for providers
ILA1 – Lessons Learned
• rigorous quality assurance• robust processes, systems & controls• clear comprehensive rules & guidance • improved monitoring and support• more targeted scheme • integrated approach to delivery• robust quality framework• clear unambiguous basis for participation• sustainability and quality improvement
ILA Scotland Overview
ILA Scotland Overview
• Policy context
• Aims and objectives
• Key features of the new scheme
• Delivery partner roles
ILA Scotland Overview
Policy Context
• Lifelong Learning Strategy• Partnership Agreement commitment• Minister sets out new scheme to parliament• New ILA Regulations in place• Launch to learners in summer 2004
ILA Scotland Overview
Policy Context – UK wide
• no ILA successor scheme in England • ILA Wales launched summer 2003
ILA Scotland Overview
Aims and objectives
• widen participation in adult learning• introduce new learners to adult learning• encourage learners to invest in and take
ownership of their own learning
ILA Scotland Overview
Aims and objectives
• prioritise the needs of certain learner groups• encourage more learning progression
• support the development of a quality learning provider base in Scotland
ILA Scotland Overview
Aims and objectives
• ensure a good quality learning experience for all learners
• target funding more effectively, focusing on low-income learners
• improve active account usage
ILA Scotland Overview
Key features of the new scheme
• target audience• low income (from summer 2004)• less than £15k individual income per year• includes individuals on passported benefits• low income plus ‘universal’ (from spring 2005)• phased approach
ILA Scotland Overview
Key features of the new scheme
• funding• individual contribution by all learners• minimum individual contribution of £10 per learning
episode • ILA funding of up to £200 per year for low income
learners• ILA funding of up to £100 per year for ‘universal’ learners
ILA Scotland Overview
Key features of the new scheme
• types of ‘eligible learning’• for low income learners, a wide range of eligible
learning• no general requirement for courses leading to
qualifications • ICT courses leading to qualifications or recognised
certification up to SCQF Level 5 (SVQ Level 2)
ILA Scotland Overview
Key features of the new scheme
• types of ‘eligible learning’• for ‘universal’ learners (from 2005) focus is on ICT
courses, leading to qualifications or recognised certification up to SCQF Level 5 (SVQ Level 2)
ILA Scotland Overview
Key features of the new scheme
• marketing and communications• learning provider information and promotion • working with key intermediaries pre and post-launch• learner launch for low income offer in summer 2004 • proactive marketing tailored to target audience
ILA Scotland Overview
Key features of the new scheme
• marketing and communications• clear comprehensive information and guidance for
learners• ongoing communications and support during the scheme
for learners, learning providers and intermediaries
ILA Scotland Overview
Delivery partnership: SAAS and SUfI
• SAAS role:• application processing• income assessment• learner account management• booking of learning
• payments to learning providers
ILA Scotland Overview
Delivery partnership: SAAS and SUfI
• SUfI role:• marketing and promotion• information and guidance• learning provider and course registration• learner tracking
• learning provider monitoring
The ILA Scotland Experience
Learner
Learner hears about ILA Scotland
Learner calls ILA Scotland helpline
ILA Scotland sends application
Learner
Learner completes application
ILA Scotland reviews
applicationILA Scotland
sends guidance on use of funds
Learner
Learner selects course
Learner books course with
learning provider
Learner gives provider his/her account number
Learner
Learning provider inputs details of
learner
Learning provider requests funds are reserved
ILA Scotland confirms to
learner
Learner
ILA Scotland sends unique
token to learnerILA Scotland confirms on
provider record
Learner starts the course
Learner
Learner pays minimum £10 (if not already paid)
Learner gives provider unique Learning Token
Learning provider enters token on
website
Learner
Learning provider requests payment
ILA Scotland verifies token
ILA Scotland makes payment
to provider
Provider – Getting Started
Invitation to seminar
Attend seminar
Uplift application pack
Provider - Application
Complete application pack
Provide supporting
documentation
Sign and return agreements
Provider – Learning Opportunities
Provide PROMT on-line tool
Review learning opportunities vs
DEL
Submit learning opportunities
Approve application
Approve learning opportunities
Await Active ILA Scotland status
Provider – Learning Opportunities
Provider - Registration
Confirm ILA Scotland account
Award active ILA Scotland status
Publish learning opportunities
Payment Process
Process Requirements
• Complete registration process (LPRA and LPPA)
• Access Learning Provider secure services on ILA Scotland web channel
• Submit booking details for learners
• Submit Learning Token for bookings
Step 1
Step 2
Step 3
Step 4
Payments
• All payments made via BACS
• Payments made on 1st of the month
• Payments made at least 31 days after learning token submitted
Services available
• Password maintenance
• Create web user account
• Maintain web user account
• Request bookings
• Confirmation of bookings
• Cancellation of bookings
Services available
Reports (content)
• All bookings can be viewed on-line• All confirmation of bookings (Learning
Token submissions) can be viewed on-line
• All booking cancellations can be viewed on-line
• All payment statements can be viewed on-line
Reports (format)
• Varied search criteria, e.g. date, course
• Can be printed and saved as required
Additional Features
• Create web sub-users
• Immediate feedback on incorrect submissions
Help
• A step-by-step userguide will be issued to the nominated person on the LPPA
• An ILA Scotland support will be available for these secure services
Learner enrolswith learning
provider*
Learner startslearning**
Learning provider bookslearners enrolment onILA Scotland system**
Learning providerconfirms start oflearning on ILA
Scotland system
ILA Scotland grantpaid to learning
provider
within 45 days(Operational Rule No.16)
within 45 days(Operational Rule No. 21)
on 1st of month, at least 31 days after start of learning confirmed
on system
wth
in 1
80 d
ays
(Ope
ratio
nal R
ule
No.
18)
Transaction Time Limits
N.B. * The Learner does not have to hold a valid ILA Scotland membership number on date of enrolment. ** The Learner must have a valid ILA Scotland membership at this point.
Transaction times
• Learner enrols with provider• No more than 45 days later
Provider books learner on ILA Scotland system• No more than 180 days later
Learning starts• No more than 45 days later
Learning Token is entered on the ILA Scotlandsystem
• At least 31 days after Learning Token enteredPayment released to provider
Operational Rules and Guidelines
Operational Rules and Guidelines
Aim is to:
• support a quality learning provider base• ensure a quality learning experience for all
learners
• deliver a robust and sustainable scheme
Operational Rules and Guidelines
ILA1 lessons learned
• lack of clarity in rules, guidance and contractual basis
• requirements not fully set out prior to start
• inconsistent advice on queries and concerns
Operational Rules and Guidelines
ILA Scotland
• set out clear unambiguous and comprehensive rules and guidance
• establish clear contractual basis for participation (LPRA and LPPA)
• provide a robust basis for action if required
Operational Rules and Guidelines
ILA Scotland
• building on the detailed lessons of ILA1• informed by road-testing with providers• clear consistent focus for queries
• integrated approach to managing complaints
Operational Rules and Guidelines
Clear rules and guidance for:
• learning providers• learners• intermediaries
Operational Rules and Guidelines
What is covered?
• registration and booking requirements• payment of contributions• discounts• modular courses
Operational Rules and Guidelines
What is covered?
• VAT
• start of learning
• value for money
• audit and compliance requirements
• quality guidelines
• marketing guidelines
Operational Rules and Guidelines
Definition of Eligible Learning (DEL)
• definition for low income offer excludes:• full-time HE and advanced professional qualifications • learning re statutory requirements, e.g. health and safety• work-related training, e.g. training for ‘core duties’• adult literacy and numeracy courses• driving lessons (Cat A or B)• leisure or sports activities not leading to a recognised
qualification
Operational Rules and Guidelines
Definition of Eligible Learning (DEL)
• definition for universal offer limited to:• ICT courses leading to qualifications/certification up to
and including SCQF Level 5 (SVQ Level 2)
• covers any training related to computer hardware, software and/or associated communications media such as the Internet
Operational Rules and Guidelines
Transaction time limits
• enrolment with learning provider• booking learner on ILA system• confirming start of learning• payment of ILA Scotland grant
Operational Rules and Guidelines
Quality guidelines
• quality standards• compliance with rules and guidelines• quality of learning - learner focus• quality enhancement
Operational Rules and Guidelines
Marketing guidelines
• quality in communicating with learners
• providers crucially important to marketing success
• must maintain scheme integrity
• clear and consistent messages
• generic materials available to providers
Operational Rules and Guidelines
Marketing guidelines
• guidance on use of ILA Scotland logo
• marketing materials to be approved
• core scheme and provider details to be included
• clear guidance on direct marketing activity
• sets out what is not acceptable
• single consistent contact point for queries
Provider Registration
Return Application
Details Complete?No
Yes
Definerequirements
Completeapplication &return to ILA
Scotland
Key documents: LPRA - Learning Provider Registration AgreementLPPA – Learning Provider Payment Agreement
SUfI
Provider
SAAS
Learners
Process Application
Verify Quality StandardsFinancial Details
No
Yes
Not Approved
Inform ProviderRegistered asILA Scotland
provider
Confirm withprovider
Advise SAAS
Open ILASprovider account
Approve learningopportunities
Setup for Learning Opportunities
LOD Guidelines toprovider
Create Key Contactaccount for online data
entry
Emailconfirmation to
Key Contact
Key contact registersauthorised
administrators
Enter Learning Opportunities
Online or XML dataentry?
Online XML
PROM ToolOnline entry ofopportunities
LOD entries inprogress
Provider dataset
Convert tospecified XML
format
Authorisedadmininstrator enters
opportunities
All data complete?No
Email advice
PROM Tool
• Online access• Secured login• Auto-update• ‘Office’ like user interface
Process Opportunities
LOD entries inprogress
Email notice toprovider admin
Apply classification
Apply DEL
OK
No
No
Definition of Eligible Learning
• First Aid Training/Health and Safety Training: Training which is a statutory requirement of an individual’s employment would NOT attract ILA Scotland incentives.
• Aromatherapy or art training: Given as a reward by the employer e.g. for the employee of the month would NOT attract ILA Scotland incentives.
• Training in MS Office 2003 : If required to improve staff skills following introduction of new software by the employer would NOT attract ILA Scotland incentives
• Outward Bound type courses : Participation in which is aimed to improve team building or personal soft skills would NOT attract incentives.
What will NOT attract ILA Scotland incentives
Approve for publishing
Email notice toprovider admin
LOD entriesstaged forpublishing
Approve for publishing
Approved?No
Yes
Email advice toILA Scotland
Publish Opportunities
Update topublic database
Available forpublic view
Process complete
Email advice toSAAS
SAAS LearningOpportunities
update
Compliance Monitoring
Learner undertakes
learning
Learnercompletes
course
Learner providesfeedback
Learner applies for
learning
Monitoring
Learner Registration? Learning Booking?
Complaints? Learner Feedback?Mystery Shopping?
Inspection? Audit? Investigation? Review? Improvement?
Booking Patterns? Payment Patterns? Progression Patterns?
Audit/Inspection OutcomesAudit Results and Non Compliance Resolution
Grade Findings Result Action
A Exceeds expectations (no non conformances)
PASS Maintain registration
B Meets expectations (some minor non conformances)
C Below expectations (numerous minor non conformances)
PASS - conditional
Must remedy problems by agreed date to maintain registration.
D Unacceptable – some major non conformances
Issue warning Limit trading. Remedy problems by agreed date to avoid suspension.
E Unacceptable – numerous major or illegal non conformances
Immediate de-registration
Cease trading immediately.
Next Steps
Next steps pre-launch
Learner LaunchToday
Complete/Return LPRA / LPPA
Setup PROMT
Provide Learning
Opportunities Info
Review Learning
Opportunities
Approve for Publishing
Confirm ILA Provider Account
Approved for Launch
Confirm ILA Provider Status
Next steps post-launch
Learner Launch
Contact Centre Responds to
Enquiries
Ministerial Launch
Learner Gets Application
Pack
National Marketing Campaign
Begins
Learner Books
Learning
Learner Starts
Learning
Learner Completes Learning
Learner Gets ILA Scotland
Account
Provider Gets Paid
Contact Points:
• Helpline: 0141 285 6104
• Website: www.ilascotland.org.uk
ILA Scotland