INDIAN INFOLINE FINANCIAL LIMITED Page 1 A PROJECT REPORT ON Market Scoping And Analysis Of Financial Investment & Loan Products. Summer Internship Report Submitted to St. Francis Institute of Management & Research In partial fulfillment for the award of Post-Graduation Diploma and Management (Approved by AICTE & DTE) SUBMITTED BY Mr. Chirag Madhukar Malewadkar ROLL NO: 12 PROJECT GUIDE: CA Gurunathan Pillai Batch: 2013-15 For the Summer Internship at IIFL (India Infoline Finance Limited)
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INDIAN INFOLINE FINANCIAL LIMITED Page 1
A PROJECT REPORT ON
Market Scoping And Analysis Of Financial Investment
& Loan Products.
Summer Internship Report Submitted to
St. Francis Institute of Management & Research
In partial fulfillment for the award of
Post-Graduation Diploma and Management
(Approved by AICTE & DTE)
SUBMITTED BY
Mr. Chirag Madhukar Malewadkar
ROLL NO: 12
PROJECT GUIDE:
CA Gurunathan Pillai
Batch: 2013-15
For the Summer Internship at
IIFL (India Infoline Finance Limited)
INDIAN INFOLINE FINANCIAL LIMITED Page 2
DECLARATION
This is to certify that project titled “MARKET SCOPING AND ANALYSIS OF
FINANCIAL INVESTMENT & LOAN PRODUCT“ at “INDIA INFOLINE
FINANCIAL LIMITED” has been successfully completed by Mr. CHIRAG
MADHUKAR MALEWADKAR in partial fulfillment of the requirement for the
award of Post-Graduation Diploma In Management at St. Francis Institute Of
License / Sales Tax certificate, 2 pass port size photographs.
SBI Gold loan
SBI gold loan is loan which satisfies as a biggest advantage to overcome crisis and is a personal
loan phenomena. It has low interest rate. The loan amount of ₹10 lakh is attained by the customer.
It also provides gold loan for farmers for agricultural necessities.
INDIAN INFOLINE FINANCIAL LIMITED Page 16
DATA COLLECTION INSTRUMENT COLLECTION OF
DATATHROUGH QUESTIONNAIRES
The data collected for the study purpose is through questionnaires. customers of IIFL have
been selected randomly for the study purpose and then the information revealed from the
customers is analyzed and interpreted in the study.
ORGANISATION OF FIELD WORK:
Initial field work has done for pre testing tools for data collection. The data is collected
through the direct interaction with the customers through questionnaires answered by
them. Customers of IIFL were randomly chosen for the purpose of the study in Mira Road
sec.1 Brach.
INDIAN INFOLINE FINANCIAL LIMITED Page 17
BRANCHP ROCESS
Steps To Be Followed While Appraising Gold:
Sort gold items according to solid, chains and others.
Confirm the purity with the help of touch stone and acid test.
Note down result in following format:
Pass out gold to valuer 2 for re- valuation
Suggest lower loan amount to BM.
Customer
approaches
thebranch
Interaction with
CCE CCE Collecting
Gold
Cash handling to
customer
In 5L and above,
conversation with
BM
Appraisal of gold
INDIAN INFOLINE FINANCIAL LIMITED Page 18
Name of item Gross weight
Net weightPer Gram
Rate
Amt (Net wt.*Per gm
rate)
CCE
• Explains the various scheme.
• If customer is convinced to pledge , collects KYC documents and gold.
• Verification of KYC documents done and passed on to BM for further verification.
• BM-ID and Address Proof verification.
Valuer 1
• Confirms the count and gross weight.
• Check gold for its purity.
• Brief the customer about thier requirement and other features.
Valuer 2
• Confirms the purity by testing.
• Passes the appraisal sheet to BM.
BM
• Confirms the purity, loan amount and passes the same to CCE.
• CCE - At the same time , CCE and valuers does system entry . Signature of customer, valuers and BM done in the loan docs.paper passed on to Cashier .
Cashier
• Disbursement of cash along with denomination noting in cash register.
INDIAN INFOLINE FINANCIAL LIMITED Page 19
STEP’s TO BE FOLLOWED WHILE
SEALING OF GOLD
Fill in the details on the packet
Insert the gold and appraisal sheet in the packet
Fix the sticker
Sign on the sticker (BM and valuer 1)
Affix the seal on sticker
Keep the gold packet in vault in serial order mentioning the GL number (to and from)
Role of cashier:
To make sure that cash is taken from vault strictly as per cash denomination entered in the
system.
Ensuring that cash is counted twice before giving it to customer.
To make sure that cash transaction is done in front of CCTV camera.
Steps To Follow At The Time Of Cash Handling:
Joint custodians open the vault room.
Take cash as per cash denomination entered in system
Pass out the same to cashier to re-count.
Handover the cash to customer in front of CCTV camera.
INDIAN INFOLINE FINANCIAL LIMITED Page 20
Case 1: customer doesn’t have valid documents (KYC norms)
Do not violate KYC norms.
A valid address proof must be taken.
In this case rent agreement is must as an address proof.
One should not process the loan if customer doesn’t have the proof of current residential
flat.
Case 2: customer doesn’t have address proof (KYC norms)
Do not violate KYC norms.
In this case address proof is to be taken
One should not process the loan if customer doesn’t give you the address proof at the same
moment.
Do not deny of giving loan but you can always say your customer to come up with all the
documents so, you will process the loan in 5 min.
Case 3: Fraud customer
Inform your customer in case of broken jewelry.
Customers behavior must be noticed
In case of doubt , ask the customer about the reason for taking loan
Telephonic verification must be done at the same time
Alert other branches about the customer to avoid any further mishap
Case 4: Branch visit by senior
Do not allow any senior to check branch inventory without checking his/her ID card
Part release:
When customer comes for interest payment make sure that it doesn’t take much time
Interest amount = principal amount * annual ROI / 365*number of days.
INDIAN INFOLINE FINANCIAL LIMITED Page 21
RESEARCH METHODOLOGY
RESEARCH DESIGN OF THE STUDY:
The study is based on survey technique. The study consists of analysis and Market Scoping of
Financial product of IIFL. For the purpose of the Study Customers100 are picked up and their
views solicited on different parameters. The methodology adopted includes
Questionnaire
Random sample survey of customers
Discussions with the concerned
Personal interviews and informal discussions were held with customers to ascertain the
awareness level. Further applying simple statistical techniques has processed the data collected.
SOURCES OF DATA:
Primary data: Questionnaire
Secondary data: are published materials such as periodicals, journals, newspapers, and website.
SAMPLING PLAN:
Sampling since segment wise investors in IIFL are not available for the overall customers was
considered for the study. 100% coverage was difficult within the limited period of time. Hence
sampling survey method was adopted for the purpose of the study.
Population:(Universe) customers of IIFL
Sampling size: A sample of hundred was chosen for the purpose of the study.
Sampling Methods: Probability sampling requires complete knowledge about all sampling
units in the universe. Since due to time constraint non-probability sampling was chosen for the
study.
Sampling procedure: From large number of customers of IIFL. Were randomly picked up.
Field Study: Directly approached respondents.
INDIAN INFOLINE FINANCIAL LIMITED Page 22
OPERATIONAL LEARNING
Data Analysis:
Q.1) How many times in a year you have emergency requirement of money?
0 1 2 3 4 5 6
Here, we can see that maximum number of clients i.e., 35 clients are 3 times Required Emergency
Money, 25 clients are 4 times Required Emergency Money, 15 clients are 2 times Required
Emergency Money, and so on.
0
5
10
15
20
25
30
35
1 2 3 4 5 6 7
EMERGENCY REQUIRED MONEY
5 15 35 25 12 5 3
INDIAN INFOLINE FINANCIAL LIMITED Page 23
Q.2) How do you manage when you require money?
Relatives Loan
Friends Saving
Here, we can see that maximum number of clients i.e., 52%Respondents have emergency
requirement of money Borrowed from Relatives, 10%Respondents have requirement of money
borrowed from Friends,30% and 8% Respondents have emergency requirement of money borrowed
form Bank Loan or Saving A/c.
0
10
20
30
40
50
60
Relatives Friends Loan Saving
MANAGE WHEN YOU REQUIRE MONEY
52
10
30
8
INDIAN INFOLINE FINANCIAL LIMITED Page 24
Q.3) Are you aware about the concept of Gold Loan?
Yes No
(Gold loan is fastest & safest mode of getting money with minimum interest rate with flexibility)
Here, we can see that maximum number of clients i.e., 63% clients are aware about the concept of
gold loan while in the other hand only 37% clients are not aware about the concept of gold loan.
0
10
20
30
40
50
60
70
Yes No
YOU AWARE ABOUT THE CONCEPT OF GOLD LOAN
INDIAN INFOLINE FINANCIAL LIMITED Page 25
Q.4 Have you ever used Gold Loan Services?
Yes No
Here, researcher can see that maximum number of clients i.e., 82% clients never used gold loan
services, while in the other hand only 18% of Respondents used the gold loan services.
18 82
0
10
20
30
40
50
60
70
80
90
yes no
YOU EVER USED GOLD LOAN SERVICES
INDIAN INFOLINE FINANCIAL LIMITED Page 26
Q.5) If Yes which company Amount of Loan
Here, we can see that maximum number of clients i.e., 45% clients got money from muthoot, 35%
clients got money from manapuram, 20% clients got money from others like IIFL,SBI Bank, Axis
Bank etc.
0
5
10
15
20
25
30
35
40
45
Muthoot Mannapuram others
INDIAN INFOLINE FINANCIAL LIMITED Page 27
Q.6) What according to you is the safest instrument of Investment & Saving?
Banks Saving A/C Insurance
Real Estate Stock & Shares
Fixed Deposit Post Office
Others
Here, we can see that maximum number of clients i.e., 32% clients said we invested in F.D. 24%
clients said we invested in Real Estate, 14% Clients are Said we invested in Bank Saving A/C or
Post Office, and so on.
0
5
10
15
20
25
30
35
Banks SavingA/C
Real Estate Fixed Deposit Insurance Stock &Shares
Post Office Others
THE SAFEST INSTRUMENT OF INVESTMENT & SAVING
14
24
32
3
8
5
14
INDIAN INFOLINE FINANCIAL LIMITED Page 28
Q.7) Where do you save and invest your money?
Do you Invest in
…
How do you Invest? Approx. Amount
Invest P.A
YES NO Regular Random
Share Market
Insurance
Mutual Fund
Post Office
Fixed Deposits
Bonds
Here, we can see that maximum number of clients are invested in F.D, 19% clients are invest in
Bonds, 17% clients invested in Mutual Funds and so on.
0
5
10
15
20
25
Share Market Insurance Mutual Fund Post Office Fixed Deposit Bonds
DO YOU SAVE AND INVEST
INDIAN INFOLINE FINANCIAL LIMITED Page 29
Q.8) What is your approximately monthly Household Expenses?
10,000 15,000 20,000 above
Here, we can see that maximum number of client’s are 36% Household Expenses ₹10000, 28% of